What exactly isCampusShip?Picture your company, with numerous departments,divisions and maybe evenbusiness units in differentcountries, full of people with a need to send things.

The challenge is how to handle all those shipping needscost-effectively and efficiently,while maintaining control and accountability.

That’s where CampusShip can help. CampusShip is a Web-based shipping system thatenables multiple users within anorganisation to ship packagesthemselves, from any computerconnected to the internet,eliminating the need for themailroom to actually processthe shipping documents foreach package.

The system is ideal if youtypically have many employeesspread out in a corporate office‘campus’ environment, largeoffice buildings and/or multiplelocations. You could be shippingto external customers and clientsor just shipping within yourorganisation or vendor network.

What are the keybenefits?1. Convenient desktopshipment processing

Employees can create their own shipping documentationthemselves using any PC

connected to the internet. This means less processingwork for the mail room and the advantages of electronicrather than handwrittenshipping forms.

2. Control over shipping costs

With CampusShip, you’ll beable to control shipping costs by centrally setting the servicelevel(s) employees can selectwhen shipping. For example,some employees may berestricted to UPS Standard,while others might be able toselect from all UPS services.

3. Efficient allocation ofshipping charges

The shipping system can be setup to prompt for a referencenumber each time a shipment is processed. This can be acustomer or client number, acost code, or even an internaldepartment number. From this,reports can be generated, whichdisplay shipments by referencenumber, making it easier to bill back shipping charges toyour clients or customers, or to allocate the chargesinternally to a department orindividual employee.

4. Improved customer service

■ CampusShip also comes withour Quantum View Notify™

feature, which enables usersto trigger an e-mail to theirrecipient containing thetracking number that linksdirectly to www.ups.com,reducing the calls to your

customer service from peoplewishing to trace packages orcheck tracking numbers.

■ With the Shipment Historyfeature, your staff can nowrespond to their own clients’questions concerning theirshipments with minimaldelay. They simply look upthe information on what theyshipped, themselves.

■ Finally, your staff can helpclients manage their ownreturns. UPS Print ReturnLabels are available for youremployees to print and mail tothe consignee, either with theshipment or at a later date.Alternatively, they can requestto have a UPS driver drop byyour clients’ address toretrieve the article in question.Simple things which can keepyour customers happy!

5. Easy implementation andeasy maintenance

CampusShip is easy toimplement and requires little or no IT support. It resides on a secure UPS Web server,

which means there is nosoftware for you to install and no software updates ormaintenance to perform.

6. Shipping Ticket

Another nice feature is theShipping Ticket. This enablesemployees who cannot completeall the details of their shipmentall at once to save what theyhave done and return to it laterto complete. A great solution ifsomeone doesn’t have all thedetails to hand or needs to go offand weigh their package, etc.

What makesCampusShip special?The key factor here is ‘control’.CampusShip allows for ameasure of centralised controldespite the fact that shipmentscan be processed from anylocation in the same office,same country or even spreadabroad. The nominatedAdministrator (frequently theshipping manager) can controlthe employees’ shipping

UPS CampusShipSM

Many hands make light work

The latest news and views from UPS

Forum

Inside Story

Winter 2004

Service EnhancementsRead about the latest enhancements andchanges to our service portfolio. See page 2.

PorscheNew coats for a new season. See page 2.

Customer Case StudyRead how UPS helps top lingerie firm Aubadedress its customers on page 3.

Shipping SystemsReview the options and make shipping easieron page 4.

If you have considered the convenience of havingstaff ship from their own desktops, then you’veprobably dreamt about some of the options below:

■ Shipment processing from any PC by any selected employees■ Control over the shipping services selected by staff■ Easy allocation of shipping charges by department or client■ Shipment history stored and accessible by the sender

If any of those options sound interesting, read on about the newestaddition to the UPS technology portfolio – UPS CampusShip

Throughout your company all kinds of people need to send things…

UPS CampusShipSM

Online ShippingSolutions fromUPSShipping systems are a must for anyonedespatching packages for a number of reasons:

■ By automating theprocess, it’s much faster and more convenient.

■ Printed rather thanhandwrittendocumentation is morelegible and generallymore accurate.

■ Barcodes with all the keyshipping information areautomatically embeddedinto the documentation.

■ More people can create their own shipping documentation,allowing the shippingdepartment to focus on other tasks.

To help you idenitify whatsystem suits your situationbest, we’ve detailed theoptions from UPS below:

■ UPS CampusShip

■ UPS Internet Shipping

■ UPS WorldShip™

Flip over to the back coverto see which of thesesystems can work best tosuit your shipping needs.

More information on the back page.

options, keep track of who’ssending what and downloadreports of all the shipmentactivities within the company.

The Administrator is in theperfect position to boostefficiency within theorganisation, ensure thatresources are well allocated,and subsequently, provide even better service to their customers.

Many hands make light workand if you want to start seeingthe benefit, contact your localUPS office today. CampusShipis free to UPS customers.

Forum Winter 2004

New Coats for a New Season!Combining speed with precision, the UPS Porsche Junior Driverscompete in races across Europe in the German Porsche Carrera Cupand the International Porsche Michelin Super Cup. The two Porschecars have been repainted in a new design reflecting UPS’s new logoand brand identity.

Service Update

■ Extended Express Plus coverageUPS Express Plus – our service providing delivery at the start of the next business day – has been significantly expanded andis available to even more destinations right across the EU. With a 09:00am delivery commitment, guaranteed or yourmoney back, it is an ideal service for those last minute or urgent requests. You can guarantee that UPS has more earlymorning destinations covered, across the EU, than anyone else.

■ New additional services available forshipping to and from GreeceUPS now offers a range of service options for your shipments to and from Greece. From January 2004, customers have been abe to opt for the UPS Express Saver and UPS Standardservices as well as the existing UPS Express service. More choice enabling you to balance speed and economy.

■ Return Services now available forNorwegian and Swiss marketsNeed your goods to come back as easily as they go out? The widevariety of UPS Return Services, which include pre-printed returnlabels, email label options and more, are now also available toand from Norway and Switzerland in addition to all EU marketsexcept Greece and Luxemburg.

■ Faster service to and from ChinaReaching China a day faster is now possible with UPS. Thanks to changes in our international flight schedule, UPS transports your packages quicker to Guangzhou, Jinan, Quingdao, Shenzhen, Taian and Tianjin.

Service Changesand Enhancements

Service Portfolio

Qingdao

Beijing

DalianTianjin

Shenzhen

Guangzhou

Suzhou

NingboHangzhou

Shanghai

Nanjing

City Time-In-Transitdocuments. packages

Beijing 2 days 2 days

Tianjin 3 days 3 days

Qingdao 3 days 3 days

Dalian 4 days 4 days

Shanghai 2 days 3 days

Hangzhou 3 days 3 days

Suzhou 3 days 3 days

Ningbo 3 days 3 days

Nanjing 3 days 3 days

Shenzhen 2 days 2 days

Guangzhou 2 days 2 days

NOTE: UPS Transit times are based on centrally located postal codes and lowvalue items. Please visit www.ups.com to get the exact time in transit to yourdestination postal code.

The familiar figure of a UPSdriver, their brown uniformand cap conjures an image ofreliability and efficiency. Consequently, you’d think the packages they delivertypically contain functionalitems – well, think again. UPS is the delivery companyof choice for French lingeriemanufacturer, Aubade, whothrills women the world overwith their fine selection ofdesigner ladies’ lingerie.

Aubade is an avid user of awide range of UPS services,ranging from UPS Express toReturn Services. UPS deliverstheir high end lingerie fromtheir production facility inSaint Savin, France, to over2,300 retail locations in Asia, the United States andthroughout Europe.

How did UPS seduce Aubade?

It probably wasn’t the UPSuniform on its own that caughtAubade’s eye. But more, the complete outfit:

■ The wide range of UPSshipping services offerAubade options to shiptheir products worldwide,

depending on need andurgency.

■ The technology solutionsmean that there is a constantsharing of informationbetween all parties involved,whether it is the productionfacility in France, or a lingerieboutique in Tokyo, Japan.

■ UPS’s global reputationreassures Aubade’s clients thattheir goods will arrive safelyand on time, and returningitems is equally easy. “Ourclients are reassured by theservice provided by the UPS

driver and his package car –they see it as a symbol ofreliable service,” says LaurenceGriffon, Head of InternationalCustomer Service.

Painting the town red… or lilac… or black…

A key requirement for Aubadelies in ensuring that their eightannual collections arrive at the same time to all boutiques in a city, or even in a country, as soon as they are releasedfrom the factory at Saint Savin.As a fashion company, the needfor a consistent look across all

their boutiques makes itnecessary for advertisingmaterial and collections toarrive at the same time, so thatwindow-dressing can be madeconsistent in boutiques acrosstown or the world.

Typically, Aubade uses the UPS Standard service andduring peak periods likecollection launches, Valentine’sDay and Christmas, shipmentsare sent via UPS Express toensure that boutiques remainwell-stocked for the importantgift-giving season.

Aubade also uses UPS’sshipping software UPS WorldShip™ toharmonise their informationsystems such that subsidiaries,clients and employees based at diverse locationsworldwide receive informationabout their shipments at the same time. For Aubade,the integration of UPSOnLine™ Tracking Tool intotheir company’s internalsystems gives visibility andreassurance to the headquartersthat their shipments areindeed arriving safely at allthe necessary outlets.

As a world leader in thefashion industry, Aubadepursues a global strategy of creating an element ofseduction in the design oftheir women’s lingerie.Needless to say, UPS ishelping them carry thatseduction across borders and is proud to accompanyAubade in its internationaldevelopment.

UPS Global Volunteer Week

Case Study Delivery – as Smooth as Silk

October 20th 2003 saw thestart of UPS’s first-ever GlobalVolunteer Week, an internationalservice programme started with the spirit of promotingvolunteerism amongst all UPSemployees worldwide.

Across Europe, UPS employeesvolunteered over 700 hours to help build an animal shelter, distribute books tochildren in the UK, collect food for a food bank as well as cleaning and painting a day care centre.

All over the world, our employeesdevoted their weekend tobuilding schools, planting trees, distributing food to thehomeless and coordinating a blood drive.

UPS Chairman and CEO MikeEskew also joined in, helping60 fellow UPS employeesconstruct a computer lab for aprimary school in China’s HebeiProvince. UPS will be donatingthe computers and will provideongoing computer training forthe school’s teachers.

Nigel Goodson, HR Director, UPS, commented “The UPSGlobal Volunteer Day hasoffered us the chance to becomeinvolved in a wide variety ofprojects and represents UPS’scommitment to the communitiesit operates in, all around theworld. We are very pleased tohave been able to help out in avariety of areas and are proudof our employees for donatingtheir spare time to make the daysuch a success.”

Forum Winter 2004

What is it? New Web-based shipping systemfor multiple users in a company,with centralised control.

Web-based shipping system forindividuals from any PC.

PC based software for high-performance, centralisedshipping functions.

Who is the ideal user of this product?

Organisations with employeesspread out over an office orseveral locations that wantindividuals to ship forthemselves.

Companies where just one or twostaff handle the shipping such asfront-office staff; administrativestaff, or employees whofrequently travel.

Companies engaged in high-volume, high-speed, centralisedshipping operations.

UPS CampusShipSM

UPS Internet Shipping UPS WorldShip™

WorldShip™

Reminder“Shipping” your data isas important as shippingyour packages

For customers using acommunicating version of our shipping software, UPS WorldShip™, it is importantto remember to complete the“end of day” processing taskwhen all shipments for the day have been entered into WorldShip and before the UPS driver arrives to collect them.

Even though your shippingdocuments have been printedsuccessfully, your information isnot uploaded into UPS’s systemsuntil this task is completed.

The benefit of uploading meansyour shipments are immediately“recognised” by our systemswhen they arrive at our facilitiesand subsequently move on theirjourney more efficiently.

This “end of day” activity alsotriggers the despatch of theshipment notification emailsyou have selected, to yourcustomers, so they are able totrack the shipments being sentto them. In addition, it’s acritical process if you are usingour Return Services, as thesecannot work without usreceiving the data from yourWorldShip system.

So, once you have processedyour last UPS shipment for theday, simply select “File” andthen “End of Day Processing”.

Should you receive a last minutepackage after this task has beencompleted, simply enter theshipment details into WorldShipand repeat the end of dayprocessing task.

March

3 National Unity Day Sudan

5 Custom Chief’s Day Vanuatu

8 International Women’s Day many countries including Azerbaijan,Burkina, Congo, Nepal and Vietnam

17 St Patrick’s Day Ireland

19 San José Day Spain

25 Independence Day Greece

29 Youth Day Taiwan

April

6 Chakri Day Thailand

9 Good Friday observed in predominantlyChristian countries

12 Easter Monday observed in predominantlyChristian countries

13 National Day Chad

14 Panamerican Day Honduras

23 Children’s Day Turkey

27 Independence Day Togo

30 Queen’s Day the Netherlands

May

3 Constitution Day Poland

5 Children’s Day Japan

13 Gospel Day Tuvalu

17 Constitution Day Norway

18 Flag Day and University DayHaiti

20 National Day Cameroon

21 Victoria Day Canada

24 Education and Culture DayBulgaria

25 Africa Day many countries includingLiberia, Mauritania, and Zimbabwe

25 Liberation Day Italy

Forum Winter 2004

Technology

UPS online shipping solutions can help you and staff in your company prepare shipping documentation fast andefficiently. Read below to make sure you are using the solution that best suits your needs.

ENG/SPEC

What does it do? Allows nominated employeesacross your company to createtheir necessary shippingdocumentation themselves,from their PC.

Lets anyone process shipmentsfrom anywhere as long as theyhave an Internet connection.

Provides the shipping functionor warehouse with a completeelectronic shipping system with multi user capability that can also link with yourown IT system.

Unique feature Control and reportingcomponents ensure that you stayon top of all shipping activities.

‘Log on and click’ – easy accessfor even the least Net-savvy.

Allows seamless integrationinto your company’s existing,internal IT environments.

Example benefits ■ Control of the shippingservice levels that staff canselect, to manage costeffectively

■ Easy reporting of shippingcharges by function or client

■ Easy online access – nosoftware or setup required.

■ Easy online shipping all day every day

■ Payment by account or credit card

■ Easy online access – nosoftware or setup requiredand easy import of consigneeaddress information fromyour existing systems.

■ Multiple shipment processing,with links to internal ITsystems and direct upload ofshipment data to UPS

■ CD Rom software notrequiring IT support forinstallation.

International Holidays

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UPS Forum is published several times a year by United Parcel Service for managersand executives of firms whose scope for business is within Europe, Middle East andAfrica. Reproduction of UPS Forum in whole or in part is prohibited without writtenpermission. Persons or publications quoted and the comments of guest contributorsdo not necessarily represent the corporate opinion of United Parcel Service. We welcome questions and comments from readers. Please forward correspondenceto: Forum Editor, UPS Europe SA/NV, 5 Avenue Ariane, 1200 Brussels, Belgium.

Online Shipping Solutions from UPS

We want to hear from you!

Please note this list is not exhaustive. It represents sample of smaller and bigger, religious and non-religious holidays that are observed aroundthe globe. For a complete picture, visit The Worldwide Holiday & Festival Site (www.holidayfestival.com).