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The Interweb, Google and that Facebook thing. Making sense of it all. Quick Introduction. Iain Valentine - Creative Director Sarah McGowan - SEM Specialist. Whitespace. A creative agency working online and off…. What Do We Do?. Blend strategic, creative and technical skills. Who For?. - PowerPoint PPT Presentation
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The Interweb, Google and that Facebook thingThe Interweb, Google and that Facebook thingMaking sense of it all
Quick IntroductionQuick Introduction
Iain Valentine - Creative Director
Sarah McGowan - SEM Specialist
WhitespaceWhitespace
A creative agency working online and off…
What Do We Do?What Do We Do?
Blend strategic, creative and technical skills
Who For?Who For?
The Scottish Government
NHS Health Scotland
HBOS
Russell Europe
The Interweb, Google and that Facebook thingThe Interweb, Google and that Facebook thingMaking sense of it all
The Digital MarketThe Digital Market
… is changing as we speak
72%of the UK population are internet users
It has never been easier to get online…It has never been easier to get online…
Online SpendOnline Spend
• Majority is Search
• Display ads getting richer
• Video Ad’s
• Interactive/games
Push vs PullPush vs Pull
• Pull - driving traffic to destination sites
• Push - pushing content out to users
Integrated SolutionsIntegrated Solutions
• Content pushed out across media
- Branded You Tube Channels
- STV ad funded channels
- Channel 4 B&Q page
Rise of VideoRise of Video
• Online to be entertained
• Increasingly part of the online experience
MobileMobile
• 70million active mobile connections
Branded utilityBranded utility
• The age of dialogue
72%of the UK population are internet users
Creating an Online Conversion MachineCreating an Online Conversion Machine
(with a little help fromsearch engines)
91%of internet users use search engines
££££££• Google $5bn last year.
• Google - £327m vs ITV £317m
• Advertisers – Great ROI
• Site Owners - Adsense
SEM = SEO + PPC
SEO – Optimising site for natural results
PPC – ‘Pay Per Click Ads’
Paid Inclusion – Paid for listing in ‘natural’ results
SEM and ConversionsSEM and Conversions• Search data helps inform:- Website design & build- Website content- Strategies for conversions
All Sites Have a ConversionAll Sites Have a Conversion• Conversions consist of:- Purchase- Contact - Information
Simple Steps to ConversionSimple Steps to Conversion1. Match what user looking for
2. Support with relevant content
3. Design user-paths to increase conversions
4. Measure effectiveness
A Site for SearchA Site for Search
• Design decisions based on search volume and search data:- Section structure and user-paths changed- Products given understandable labels - Clear route to sales
Listings!Listings!
• Site for search rank well• more traffic = more conversions.
The Conversion MachineThe Conversion Machine• Conversion process starts before user enters site
• Design site based on what users want
72%of the UK population are internet users
Social MediaSocial Media
and the conversion machine
Social Media is …Social Media is …• Blogs
• Social Networks
• Podcasts
• Wikis
• User Generated Content
• Mobile
New Marketing RulesNew Marketing Rules• New ways to engage with customers
• In 5 years…- 57% companies spend more on conversational marketing than traditional
Social NetworkingSocial Networking
Social Networking UsageSocial Networking Usage• 69% all web users
• US 37% adults, 70% teens
• New users leveling off US &UK
• 68% increase Africa & Middle East
Social Networking Ad SpendSocial Networking Ad Spend
• Linked In launched new advertising platform
• Ad spend projections curbed
• MySpace not hit 08 revenue targets
Engage with CustomersEngage with Customers• Opening doors in branding
• Welcoming customers in
• Time spent with brand
• Business gain
Branded UtilityBranded Utility• Branded ‘Value Add’
• APIs
• Branded Widgets- STA Travel widgets
eWOM TrackingeWOM Tracking• Unsought discussion on Brand
• Reliance on Buzz tracking & eWOM
• Google Alerts
The Social Web and SearchThe Social Web and Search
• Social media has a strong role in determining search results:- Link building- Word of mouth- Recommendations- General online ‘presence’- Changing content
The Social Web and SearchThe Social Web and Search• However there’s no real control:- Search results are shared with positive or negative listings- e.g. Farrow & Ball
Maximise Brand Search ResultsMaximise Brand Search Results• ‘Take over’ of SERP for brand search
• Engage in social media & conversational Marketing- You Tube- Facebook Page- Blog Entries
• Optimise social media efforts
No Search Volume?No Search Volume?• Then create some! – e.g. Flogos
• Brand new product – no search volume
• Took off in social media
• Picked up by mainstream media
• Search volume now exists
Social Media Helps ConversionsSocial Media Helps Conversions
• 70% of online shoppers read product reviews
• Reviews within site can increase conversions 20-30% (e.g, Net shops, 26%)
• Case studies can help convey information