The Implementation of SAP’s Deduction Management Component at Intermec Session: 1102 Vickie Canterbury-Lucia Rick Sabbagh

The Implementation of SAP’s Deduction Management Component at IntermecSession: 1102Vickie Canterbury-Lucia Rick Sabbagh

Topics To Be Covered

• Overview of Intermec• Overview of DMC

• Debit/Credit Offset • Document Owners • Document Flow• Notes Tickler

• Implementation• Project Timeline• Set-up and Configuration• Custom Programs

• Business Perspective• Account Management by Aging• Account Management by To-Do List



• Debit/Credit Offset• Document Owners • Document Flow• Notes Tickler



Intermec Overview

• Provider of supply chain information products, services, and systems

• Division of UNOVA Inc.

• Headquarters: Everett, WA

Intermec Overview - SAP

• Release 4.6C

• Modules: FI, CO, SD, MM, PP, QM

• Currently implementing Warehouse Management and Asset Accounting

• DMC Release 4.0

Intermec Overview – Why DMC

• Intermec’s Business System Vision– Avoid bolt-on systems, non-integrated systems,

and local solutions– Use SAP unless it will not fulfill our business

needs in a particular functional area

• DMC integrates seamlessly with core R/3– Same look and feel– Supported by SAP Global Solution Center using

the standard OSS process– No interfaces required






DMC Overview - Introduction

• Developed by the SAP Global Solution Center

• A “bolt-on” that enhances the functionality of the SAP R/3 AR module

• In a nutshell, DMC tracks and manages the life of an Accounts Receivable document.

DMC Overview – Key Features

DMC

Debit/Credit

Offset

Document

Owners

Document

Flow

Notes

Tickler

Apply credits against specific

open items

Similar to SD document

flow

Assign owners to documents and customers

Attach action items to

documents and customers

DMC Overview – Debit/Credit Offset

• Allows a user to create a credit document and link it to an existing customer open debit document

• A batch program applies the credit to the debit, clears both line items, and updates the document flow

• Available in both the AR and SD modules– Accounting Financial Accounting Accounts Receivable

Document Entry Credit Memo (FB75 or F-27)– Logistics Sales and Distribution Sales Order Create

(VA01)

DMC Overview – Document Owners

• The ability to assign a user to an accounting document. This person becomes responsible for monitoring the collection of that document.

• Default owners may be established at the customer level. All documents created against this customer would be assigned to the associated default owner.

• DMC uses the partner functions to assign multiple types of owners to a particular document.

DMC Overview – Document Owners

• Example: Default Owner display (J4I4)

• Example: Owners assigned to document

DMC Overview – Document Flow

• Displays the chain of documents that is formed as AR line items are created and subsequently closed.

• AR document flow has the same functionality as SD document flow.

• Accessed from any AR document display screen

DMC Overview – Document Flow

• Example: – An invoice of $10,000 is issued to the customer– A partial payment of $7,000 comes in from the customer– The customer pays the remaining balance short $100 for

a disputed freight charge– The $100 remains open until the dispute is resolved

DMC Overview – Notes Tickler

• Provides the ability to attach specific “action items” and the person responsible for completing the action.

• Notes (actions) can be assigned at the document level or the customer level.

• Creates a historical log of actions taken and provides a To-Do list of upcoming actions.

• Notes can be accessed from many different places– Customer line item display (FBL5N)– Customer master (FD03 & XD03)– Credit master (FD33)– GL document display (FB03 & FBL3N)– Notes Tickler (J4I3)


• The DMC Note Overview screen


• The DMC Note detail screen The document this note is attached to

Open or Closed?

What does the person need to do?

Who is assigned to

complete the action?

When should

the action be taken?

• The Notes Tickler Query function allows retrieval, viewing and reporting of the actions created (J4I3).

• There are 4 selections on the main screen


Displays documents that do not have any notes assigned to them.

Displays actions assigned to a user (open and/or closed)

Displays documents assigned to a user.

A report tree where you may store custom reports.

DMC Overview – Notes Tickler• The To-Do List selection screen


• To-Do List output






Implementation – Project Timeline• Intermec’s DMC implementation was about a

3 month project.– 6/27 – Funding approved– 7/18 – SAP completed installation

» Source code modifications» Completed remotely by SAP in 2 days

– 7/26 – Initial configuration and testing» Configuration of initial status codes, action codes,

and outcome codes completed in 1 day

– 8/02 – Testing in QAS– 8/23 – Configuration moved to production to

enable the document flow functionality

– 9/27 – Custom programs completed and moved to production, end-user training completed, and conversion programs run

– 9/30 – Go-Live

Implementation – Project Team

• The DMC project team consisted of• One IT Business Process Analyst – responsible for project

management, system configuration, and training of business super users.

• One IT Developer – responsible for tasks involving ABAP programming.

• Two Business Super Users – responsible for identifying codes needed, documenting processes, and training end users.

• One IT Basis Administrator – responsible for importing the DMC transports into SAP.

• One IT Security Administrator – responsible for modifying existing roles with new authorizations.

• One SAP Technical Consultant – responsible for completing the SAP source code modifications (3 days).

• One SAP Functional Consultant – responsible for conducting training of IT Business Process Analyst (2 days).

Implementation – Set-up and Configuration• Configuration – IMG Financial Acctg AR and AP Business

Transactions Deduction Management Component

• Define Notes Tickler Status Codes• Define Notes Tickler Action Codes• Define Notes Tickler Outcome Codes• Define Notes Tickler Priority Codes

• Master Data Population – Accounting Financial Acctg AR Environment Deduction Management Component User Master Records

• Create User Master Records• Create Default Owners (this was completed by a CATT)

• One Time Conversion Programs• J_4IDFCM – generates the document flow records for open

AR documents• J_4IDFCX – populates key fields in the document flow table

where information may be missing.• J_4IGT33 – assigns default owners to open AR documents

Implementation – Set-up and Configuration

Status Codes (IMG)

Action Codes (IMG)

Outcome Codes (IMG)

Priority Codes (IMG)

User Master Records (DMC)

Default Owners (DMC)

Implementation – Custom Programs• Default Owner Creation

• When a new customer is created in SAP, a program also creates two new entries in the default owner table, one for the credit rep and one for the credit manager.

• Default Owner Change• When a change needs to be made to a credit rep

assignment, this program changes the accounting clerk code, the credit rep group code, and the DMC default owner code simultaneously.

• Note Closure• This program closes all notes associated with a document

that has been cleared.

• Note Creation• Based on several rules defined by the business, notes are

automatically created when SD invoices post to accounting.• This is done via a user exit.

Implementation – Custom Programs• Note creation example

Implementation – DMC Info

• Helpful OSS notes• 442235 – DMC Overview• 177388 – DMC Documentation (Release 3.0 & 4.0)• 442184 – DMC Release strategy• 320754 – Impact of Hotpack application to DMC• DMC Release 3.0 updates

– R/3 3.x – 303597 – R/3 4.5B – 303604 – R/3 4.6x – 303605

• DMC Release 4.0 updates– R/3 4.0B – 515546– R/3 4.5B – 515563 – R/3 4.6x – 515510

• SAP Global Solution Center• 1-800-633-3413• http://www.sap.com/globalsolutioncenter• http://service.sap.com/globalsolutioncenter

– Select Custom Solutions

http://www.sap.com/globalsolutioncenter

http://service.sap.com/globalsolutioncenter



• Document Flow• Debit/Credit Offset• Document Owners• Notes Tickler



Acct Mgmt by AgingFI Line Items

Acct Mgmt by Aging Document Display

Acct Mgmt by Aging Document Display

Account Management To-Do List

• Not a record of customer contact.– FBL5N Text.– Long Text.– Customer Master & Credit Master Text.

• Prompts user to perform action items.– Created automatically, by user, or by mgr.– Action Codes (Call AP, Reconcile Credit, Send to

Collections, etc).– Action Text (provides detail of action).– Priority (used in sorting To-Do List).

Acct Mgmt by To-Do List Note Creation

Acct Mgmt by To-Do List Note Creation

Acct Mgmt by To-Do List Query Selection

Acct Mgmt by To-Do List Selection Criteria

Acct Mgmt by To-Do List TDL

Acct Mgmt by To-Do List Note Overview

Acct Mgmt by To-Do List Note Detail

Acct Mgmt by To-Do List Note Overview

Business PerspectiveAccount Management

• Account Management by Aging– Used to Identify Customers for FI Line

Item Review.– Make DMC Notes in Conjunction with

Collection Efforts as needed.

• Account Management by To-Do List– Prompts Collector with Action Items.– Provides a Historical Record of

Collection Activity.– Systemic, Automated Process.

Thank you for attending!Please remember to complete and return your evaluation form following this session.

Session Code: 1102

Documents

The Implementation of SAP’s Deduction Management Component at Intermec Session: 1102 Vickie Canterbury-Lucia Rick Sabbagh