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400 UNIVERSITY AVE, MEZZANINETORONTO ONTARIO M5G
1S51-866-640-2345 | KONVERGE.COM
THE GREEN PASTURES SOCIETY NETWORK’S BENEFITS NAVIGATOR
Green Pastures Society Network streamlines its client intake
with a technology solution.
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Region: North America/Canada
Industry: Non-Profit
OVERVIEW
CCASE STUDYCASE STUDYCUSTOMER PROFILE
Green Pastures Society Network (GPSN) connects low-income
families to government financial benefits and support. They
help uncover hidden financial and economic opportunities to
help their clients transition from poverty into a
sustainable
livelihood. Over the past eight years, the Green Pastures
Society Network has harvested over $7.2 million in benefits
for
their clients.
THE PROBLEMIn order to connect clients with the financial
benefits and
support they are eligible for, Green Pastures Society
Network
must first conduct an interview to screen each potential
client. This questionnaire was done manually at their
outreach
locations in the Greater Toronto Area. The screening process
took 3 hours to complete, from conducting the survey
questions to connecting the benefits to the client.
THE SOLUTION
“We were spending a lot of time manually screening prospective
clients to determine whether our service is suitable for them”.
GPSN came to Konverge for a solution to automate and reduce
the time spent on their screening process. Konverge
automated
the screening process by building a web application that
staff
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could use to conduct the interviews. Through the
application,
answers were instantly captured and sent to the head office
for
review. Head office staff are now able to determine the
client’s
eligibility by accessing their benefits and support.
GPSN’s custom solution also allows them to track KPI’s such
as the number of screenings completed. Furthermore, they
can easily track the answers from the 40 questions in each
questionnaire.
Green Pastures Society Network’s web application allows their
agents to take in more clients by digitizing their workflow.
“Every prospective client is interviewed using the software
Konverge developed for us. Based on the results of the interview,
we can readily determine if we can be of assistance to the
prospective client or not. This takes 20 minutes to do instead of 3
hours to complete”.
SOFTWARE FEATURES• Web Application
• Build with Umbraco CMS
• Media Asset Management
• Custom Form & Email Workflows.
• User Management
• Administrative Portal
• Social Media sharing
Green Pastures Society Network now plans to expand their
services, which could not be done without the GPS Benefits
Navigator.
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Built on Umbraco CMS, the Green Pastures Society Network web
application allows them to track KPI’s such as the number of
screenings completed. Furthermore, they can easily track the
answers from the 40 questions in each questionnaire.
THE RESULTWith this solution, the screening time was reduced
from 3
hours to 20 minutes per client.
By simplifying the screening process, GPSN could train non-
technical people to administer the online questionnaire.
This
freed up expensive technical staff to concentrate on more
challenging assignments.
GPSN has been using the solution that Konverge built for 2
years. They plan to scale up their operations to 500 locations
in
Toronto over the next 2 years and 5000 locations in Ontario
in
5 years.
By digitizing GPSN’S client intake workflow, 90% of the
processing time was saved.
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“We will be launching our screening service in over 100
locations in the fall of 2019; 400 new locations in 2020. We could
not readily do this without your product. We can now readily deploy
our service in over 5000 locations in the province of Ontario after
training non-technical staff in the use of the software.”
SOLUTION PROVIDERClients have been coming to Konverge for over
20 years for
help with leveraging technology to meet their organizational
objectives. Konverge’s consulting practice includes custom
software development and mobile application development.
In addition, Konverge markets a portfolio of award-winning
software solutions.
Kofi Hadjor, Founder and Executive Director, Green Pastures
Society
Network
