The Future of the Desktop

Ewen Anderson

CEO

Five key concepts and one set of directions

Desktop Futures

The change

imperative

New desktop

directions

The weight of

legacy

The mobility

effect

Changing role of IT

What next?

The change imperative: IT as a barrier or enabler?

Business demands

Technology & cost pressures

User expectations

Ease of use

BYODPerformance

Security

Mobility

Touch-enabledStaff retention

Pay-as-you-use

Business transformation

Multi-media

Agility

Shared services

CSR

Single sign-on

Consumerisation

Cloud

Commoditisation

Mobile device management

XP replacement

Convergence

IT service provision

Social media

Compliance

Self service

Best value

Budgets

Likely to increase• Mobility/connectivity• SaaS/Cloud• XYOX• Apps• New form factors• New interactions• New peripherals• Consumerisation• Rich media• Speed of change

Likely to decrease• Bespoke• Applications• Perpetual licenses• Fixed desktops• In-house

resources• Central control of

users• ‘Windows’

New desktop directions: the end of Windows?

New desktop directions: trends & predictions

Typical layers that build up in the long fat tail . . .• 16 Bit apps/components• Un-documented installs• Browser-dependent• Plug-in dependent• Inter-dependent• Hard-coded registry• Local admin rights• Security settings

The weight of legacy: stratification

Shifting the application weight

All applications installed

Applications in use

Unique applications (standardised versions)

Apps that convert / install 1st time

Apps needing remediation

Misfits

“Desktop”

System monitoring & proactive support

User

Maintenance & updates

Provisioningscale-up/out

Data replicationBC & DR

3G/4Gwi-fi

SaaS apps & rich

content

Personalisation & authentication

Devices & peripherals

App & desktop platform

Data & Storage

Access,security &

compliance

Corporate app store &

SSO

Core, team & personal apps

Home

Mobile

Office

International

LAN /WANUsage monitoring &

diagnostics

Graphics & desktop

acceleration

The mobility effect: simple idea, complex delivery

Impact on IT: build and run vs manage

Impact on IT: build and run vs design and manage

Nee

d fo

r F

lexi

bilit

y

Appetite for Outsourcing

Desktop

Platform

Physical

On-Premise

Desktop

Platform

Managed Physical

On-Premise

Desktop

Platform

Virtual

On-Premise

Desktop

Platform

Managed Virtual

Hosted

Desktop

Platform

DaaS

Cloud

Get ready for the new demands• Plan the journey toward the ‘future state’• Take measured steps• Set the success criteria• Understand where you are now• Walk in the footsteps of others• Benchmark the service (before & after)• Realise and prove the benefits• Become the service provider of choice

What next?