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CONFIDENTIAL AND PROPRIETARY This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
The Future of Assets
— Navigating the Digital
Transformation of Equipment
Kristian Steenstrup
1 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
People
Business
Things
Algorithms
InformationContext
From simple ownership to complexity
2 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
1 Attributes:
New attributes (physical and digital) will define equipment
2 Intelligence:
Data and intelligence be collected in new ways
3 Management:
Maintenance will be managed through new tools.
4 Supply Chain:
Parts will move differently in the MRO supply chain.
Six Critical Changes Impacting the Future of Assets
5 Ecosystem:
You will need to identify and participate in the right ecosystems.
6 Business Value:
How we value asset-centric businesses will change
3 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.3 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
New attributes (physical and digital) will define equipmentAssets in the future will be about intelligent, flexible, purposeful utilisation
1 Attributes:
• Data through integrated OT and IoT
• Power by the Hour redefining ROI - Remotely
managed and accurately measured
• Autonomous in operation and support
• Machine as the Customer
4 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Core Business applications
Representative Vendors
OT and IoT Vendors
OT and IoT Platforms Are the Data Source
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https://www.gerenewableenergy.com/content/dam/gepower-renewables/global/en_US/downloads/3d-still-images/wind-onshore-digital-wind-farm-representation-1900px.jpg
6 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.6 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Data and intelligence be collected in new ways
Increasing Touchpoints, Complexity and Power
Behavior and actual usage will give the most powerful and useful information
InferredDirect Indirect
2 Intelligence:
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Data Ownership could be an obstacle
Infonomics give rise to data monetization
Data can be licensed, sold or traded
Questions of legal and ethical standing
How do you know it is yours to share?
– Because you captured it?
– Because it is on your server?
– Because you operate the equipment?
8 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.8 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Systems to manage the assets must change
Maintenance will be managed through new tools.
3 Management
Maintainer Operator
Owner
Manufacturer
Maintainer Operator
Owner
Manufacturer
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Maintenance and reliability tools
Reactive
Preventative — Planned on Time
Preventative — Planned on Usage
Predictive Forecasting
Based on Condition
Reliability-Centered Maintenance
Financially Optimized
IoT/OTData
IoT/OT data
IoT/OT data
IoT/OT data
IoT/OT data
Events
APM
EAM
software
Act
Act
Act
EAM data
OT = operational technology
APM = Asset Performance Management
EAM = Enterprise Asset Management
3 Management
10 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.10 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Maintenance will become a control loop
Assets
Analysis ActionAPM
OT and IoT
EAM/ERP
Domain of IT
Domain of Physical Engineering and the OT
World
Work
Assignment
(Physical and software)
Recommendations
OT and
IoT Data
Cycle of Maintenance Decisions
3 Management
11 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.11 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Systems to manage the assets must change
Maintenance will be managed through new tools
3 Management
• Asset Performance Management
• Location tracking
• Asset Investment Planning (repair or replace)
• Augmented / Virtual Reality
• Blockchain based data security
• Cloud EAM?
12 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
© 2017 Gartner, Inc.
Base: Industry is utilities, excludes "don't know"; n = 89
What are the technology areas where your organization will be spending the highest amount of new or
additional funding in 2018?
Showing the 10 most common answers, coded open-text responses.
ID: G00348470
Cloud and EAM: Utility intention of new spending
Top Ten Technology Areas Attracting New Spending — Utilities Industry
Rank
1 BI/analytics 19%
2 Cybersecurity/information security 18%
3 Enterprise resource planning 9%
4 Digitalization/digital marketing 9%
5 Internet of Things 9%
6 Cloud services/solution 8%
7 Customer relationship management 7%
8 System/process automation 7%
9 E-commerce/website/client-facing 6%
10 Green IT 6%
Percentage of Respondents
© 2018 Gartner, Inc.
Base: Industry is utilities and willing to answer.
Please select the industry-specific solution priorities that your company will spend the most on
in 2017 to 2018 from the following list.
Multiple responses allowed.
ID: G00348470
Utilities Industry-specific Solution Spending Priorities in 2018
RankUtilities
(n = 68)
1 Customer information system (CIS) 51%
2 Meter data management 51%
3Supervisory control and data acquisition (SCADA)
systems51%
4 Enterprise asset management (EAM) 50%
5Geographic information system (GIS) and related
applications43%
6 Energy management system (EMS) 32%
7 Energy trading and risk management 29%
8Distribution management system (DMS) and
advanced DMS (ADMS)26%
9 Wholesale market operations 15%
10 Other 7%
11 Emission management 3%
Percentage of Respondents
13 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.13 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Parts will move differently in the MRO supply chainMargin, safety and reliability will be driven by an increasingly autonomous supply chainMargin, safety and reliability will be driven by an increasingly autonomous supply chain
04 Supply Chain:
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Localization, customization and built for purpose
Some Parts won’t even move with 3D Printing
04 Supply Chain
15 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.15 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Asset
You will need to identify and participate in the right ecosystems.
DemandSupply
Asset
Data Service
DemandSupply
Experience
DemandSupply
Information
06 Ecosystems:
Demand-DrivenValue Network
Experience-DrivenValue Network
Information-DrivenValue Network
Assets generate data which improve a virtuous ecosystem
16 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.16 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Europe Regional Consortia Activities
Horizon 2020/European Commission Economic Recovery Plan (2007/2014)
European Factories of the Future Association (EFFRA) (2009)
Productive 4.0 (2017)
Advanced Manufacturing Partnership
(2011, v2.0 2013)
National Network for Manufacturing
Innovation (2013)
Made in China 2025
(2015)
Advanced Manufacturing Supply
Chain Initiative (2012)
Reshore U.K. (2014)
See Inside Manufacturing (2011)
Industrie 4.0 (Germany, 2011)
Smart Industry (Netherlands, 2013)
Industrie du Futur (France, 2015)
Industrial National Plan 4.0 (Italy,
2016)
Future of
Manufacturing and
Remanufacturing
(Singapore, 2015)
Manufacturing Industry
Innovation Initiative 3.0
(South Korea, 2014)
Industrial Value
Chain Initiative
(Japan, 2015)
Five Innovative
Industries Policy
(Taiwan, 2016)
Make in India (2014)
North America Regional Consortia Activities
Digital Manufacturing and Design Innovation Institute
(DMDII) (2015)
Smart Manufacturing Institute (2017)
Smart Manufacturing Leadership Coalition (2012)
Industrial Internet Consortium (2014*)Industry Initiatives/Consortia
You will need to identify and participate in the right ecosystems.
06 Ecosystems:
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You will need to identify your role and the right ecosystems.Assets generate data which improve a virtuous ecosystem
06 Ecosystems:
Maintainers Operators
Owners
Manufacturer
Your System of record;
Is it an EAM system?
Or a CRM System?
Or a FSM system?
Or a financial System?
18 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Data everywhere on the Ecosystem
Sharing machine performance data
Supply chain sharing (e.g., SAP Asset Intelligence Network)
Data brokers (e.g., Terbine)
Digital twin (e.g., GE and Siemens)
Strategic Planning Assumption:
By 2020, digital twins for industrial equipment will drive 25% reallocation
of end-user spend from "procure and maintain" to "service" models.
06 Ecosystems:
19 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.19 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
How we value asset-centric businesses will change
Transformation Levers
Monetizing Digital Assets
Metered Revenue
Shared Risks/Outcomes
New/Adjacent Industries
Optimization Levers
Cost Reduction
Improved Productivity
Optimize Inventory
Asset Management
Future assets will be designed with optimization in mind and enable transformation
6 Business Value:
20 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Digital Twins Are Part of a Strategic Business Architecture
Betterinsights
Customer lifetime value
Customer revenue increase
Economic value-analysis
Dynamic contextual data(e.g., weather, location, social media feeds)
Betterdecisions
Prediction on customer behavior
Predict equipment status
Better future-oriented decisions on customers
Increase our:
Revenue
Retention
Return on "loss leaders“
Lower costs
Newproducts
Data streams
Thing models
Utility-based services
Monetize data in new ways.
Establish digital twin model stores.
Become the "master DT" to our customer.
Business Concept Business Model Economic Architecture
21 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
1 Attributes:
Assets will drive more iterative, intelligent, purposeful learning.
2 Intelligence:
Capture behavior and actual usage data to deliver real insight on faults and problems.
3 Management:
Challenge existing support models and get the right system as appropriate.
4 Supply Chain:
Augment supply networks autonomously to drive margin, safety and reliability.
Six Recommendations About the Future of Assets
5 Ecosystem:
Build an information and service network/ecosystem mindset.
6 Business Value:
Embrace alternative business models and design assets with data as value stream.
22 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
Actively build your expertise and knowledge on both
what is possible and what your competitors are already
doing.
Establish a learning and experimenting culture that
demonstrates the connection between evolving
technology and competencies.
Dare to think laterally and be a student of how every
industry, not just your own, in chasing the future of
assets.
RecommendationsCIO, IT and digital business leaders:
23 © 2018 Gartner, Inc. and/or its affiliates. All rights reserved.
For information, please contact your Gartner representative.
Recommended Gartner Research
6 Critical Changes That Affect the Future of Asset Maintenance
Financially Optimized Maintenance Planning Using Asset
Performance Management
Cloud-Based Enterprise Asset Management Continues to Face
Headwinds
Mapping a Route to Asset Management and Reliability
Why and How to Design Digital Twins
3D Printing in Digital Business: What the Board Needs to Know
Data Ownership of IoT-Connected Equipment Poses New
Challenges for CIOs
CONFIDENTIAL AND PROPRIETARY This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
The Future of Assets
— Navigating the Digital
Transformation of Equipment
Kristian Steenstrup
