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The Federation of Small Businesses
Small Business and Phishing9th May 2007
Presented by Simon Swords
Copyright © 2007 Federation of Small Businesses
A brief overview of small business and their I.T. usage
Copyright © 2007 Federation of Small Businesses
How do you access the Internet / E-mail?
Dial up 2.8%
ISDN 1.5%
Broadband 96.2%
Satellite 0.2%
Copyright © 2007 Federation of Small Businesses
Internet access speed
512Mb or below 8%
1Mb 11.6%
2Mb 31.1%
8Mb or Higher 31.2%
Unknown 18.1%
Copyright © 2007 Federation of Small Businesses
Operating System
Windows 96.2%
Mac 6.8%
Linux 4.6%
None of the above 0.3%
Copyright © 2007 Federation of Small Businesses
E-mail clients
Microsoft Outlook 41.8%
Outlook Express 37.7%
Web mail (i.e. AOL) 9.5%
Google Mail 3.7%
Hotmail 8.3%
Other 18.3%Copyright © 2007 Federation of Small Businesses
Phishing and Small Business
Copyright © 2007 Federation of Small Businesses
Do you know what phishing is?
No 28.3%
Yes 71.7%
Copyright © 2007 Federation of Small Businesses
Are you aware of the threat phishing poses?
No 3.5%
Yes 96.5%
Copyright © 2007 Federation of Small Businesses
Are you concerned about the threat phishing poses to you and your business?
No 36.2%
Yes 63.8%
Copyright © 2007 Federation of Small Businesses
Do you feel comfortable entering your personal details on a secure website
No 27.9%
Yes 72.1%
Copyright © 2007 Federation of Small Businesses
Have you or any of your business associates been the subjects of a Phishing scam
No 87.8%
Yes 12.2%
Copyright © 2007 Federation of Small Businesses
Did you report the scam to any authority?
Yes 55.6%
No 44.4%
Copyright © 2007 Federation of Small Businesses
If you did not report the scam, why not?
Did not know who to report it to 56.7%
Did not think the police would be interested
39.2%
Did not think Trading Standards would be interested
26.2%
Copyright © 2007 Federation of Small Businesses
Do you think you could be hoaxed again?
No 48.8%
Yes 51.2%
Copyright © 2007 Federation of Small Businesses
Do you think Nominet and the like could do more to promote awareness of phishing?
Who is Nominet? 49.6%
No 8.5%
Yes 41.9%
Copyright © 2007 Federation of Small Businesses
Who do you think should take ultimate responsibility for phishing?
ISP’s 56.9%
Banks and other online organisations 25.7%
Nominet and ICANN 18.4%
Police 19.8%
Government 24.3%
None of the above 11.3%
Copyright © 2007 Federation of Small Businesses
Summary•Technology is now catching up with phishing scams, and the latest browsers and e-mail clients provide built in anti-phishing technology
•This new technology must be promoted to end users to stop the phishing problem at the source
•The best protection from fraud is knowledge
•Small businesses are aware of phishing and the threat it poses, however they do not know how or who to report phishing attacks to
•With this in mind standardised phishing reporting procedures should be put in place wherever possible
•Nominet should not be involved in deterring phishing, however Nominet should use its position to co-ordinate the organisations that can make a difference
Copyright © 2007 Federation of Small Businesses
Questions & Answers
Copyright © 2007 Federation of Small Businesses