THE ESSENTIAL

-

-

7

Effi cient On arrival, vehicles drive off the Shuttles directly onto the A16 motorway that leads to Paris or Lille in France or onto the M20 to London in the UK

6 Fast

Crossing the Channel takes only 35 minutes at 140 kph

and in complete safety on board the Shuttle

Comfortable Truck drivers are driven

in a minibus to the air conditioned Club Car

onboard which they travel comfortably during

the crossing

Easy Passenger vehicles

(cars, motorcycles, camper vans, etc.) quickly board the Passenger Shuttles

on one of twelve platforms at Folkestone and at Coquelles

5a

5b

Le Shuttle How does it work? Eurotunnel Le Shuttle is a rolling motorway which enables vehicles carried on board the Shuttles to cross the Channel at 140km/h, in 35 minutes. High-speed passenger trains and freight trains may also use the Channel Tunnel, in exchange for the payment of an access charge.

- -

1

Accessible Eurotunnel terminals are directly connected to the motorway network and accessible via junction 11A of the M20 motorway in the UK or junction 42 of the A16 motorway in France

2

Smooth Check in operations for vehicles take less than a minute, thanks to automatic check in and number plate recognition systems

4 Shop and relax Eurotunnel customers can shop, exchange currency, relax or eat in the Victor Hugo terminal in Folkestone or the Charles Dickens terminal in Coquelles

3

Simple Border controls by both

French and UK authorities take place before

the Shuttle crossing

-

-

THE CONSTRUCTION PROJECT OF THE CENTURY A fixed link to cross the English Channel on dry ground, was just a dream for centuries past

AN HISTORIC PROJECT, AN AMBITION FOR EUROPE

Officially opened on 6 May 1994, the Channel Tunnel has become a reality, an outstanding achievement for European construction.

1986 The Treaty of Canterbury, signed on 12 February, stipulates that the two States will not contribute to the financing of the Channel Tunnel. The signature of the Concession Agreement on 14 March with the British and French governments was followed on 13 August by the constitution of the Eurotunnel group.

1985 Four projects for tunnels or bridges were submitted. Eurotunnel won the tender with a proposal for a system with two single track rail tunnels and one service tunnel.

1867 1880 Thom de Gamonds last project, which comprised an undersea railway tunnel, was approved by Queen Victoria and Napolon II and presented to the Paris World Exhibition In 1867. First attempts at tunnelling on both sides of the Channel.

1802 1860 1802: The engineer Albert Mathieu-Favier made a drawing of a bored two-level tunnel. 1803: The Englisman Henry Mottray proposed a submerged tunnel made of prefabricated iron sections. 1834-1860: The French mining engineer Aim Thom de Gamond drafted and presented seven designs for a fixed link.

1990 Three years after the excavation works started, an English and French worker achieved the historic breakthrough between England and France. The photograph makes headlines around the world.

1994 On 6 May, the Eurotunnel transport system was inaugurated by HM Queen Elizabeth II and the French President, Franois Mitterrand.

8 million m3 of spoil. Chalk marl and shale excavated from the workings were used to create Samphire Hoe, a 30-hectare nature reserve located at the foot of the White Cliffs of Dover in Kent, England, and a hill at Fond Pignon in France, which offers a panoramic view over the coastal plain of the Calais region.

From pen and ink drawings of bridges and tunnels to the first attempts at boring, it took almost 200 years for the cross-Channel Fixed Link to be finally built: a total investment of 15bn (current value) funded solely by private companies and a public offering.

7 yearsof works

13,000 engineers, technicians and workers contributed towards building the tunnels

720,000 concrete segments

150,000 m3 of concrete

450 km of pipe work

2,500 km of electric cables

11 tunnel boring machines

268 cross-passages between the two rail tunnels and the service tunnel

Eurotunnel Terminal in Folkestone

One infrastructure: three tunnels

The structure comprises three tunnels: two single track rail tunnels and a service tunnel for safety and maintenance

operations. At 50 km long, the Tunnel links Folkestone (Kent) and Coquelles (Pas-de-Calais).

The control centre The management of the transport system is carried out in one of the two railway control centres (RCC)

located on the Folkestone and Coquelles terminals. Round the

clock, the RCCs manage the movement of trains and monitor

more than 20,000 diff erent sensors installed in the tunnels.

The system The system operates in a loop as Shuttle trains travel to and fro between the terminals. Trains can pass from one tunnel to the other via two cross-overs, vast sets of points located at one third of each track. If necessary traffic can bypass one or two intervals, for example when there are maintenance works, generally at night. Traffi c is thus never interrupted.

The Channel Tunnel Bored in a layer of homogeneous and impermeable chalk marl and built at a depth of 100 metres below the sea level, the Tunnel is a genuine technological achievement.

LONDON

Calais

Lille

BRUSSELS

PARIS

Did you know?

An innovative structure With an undersea length of 38 km, the Channel Tunnel (50 km) is the longest submarine tunnel in the world.

A unique transport system The Eurotunnel transport system, which comprises among other features the Channel Tunnel and the Shuttles, is the only cross-Channel service open 24 hours a day, 365 days a year.

High level of traffic The cross-Channel Fixed Link is one of the most intensely used railways in the world, with the daily crossing of 300 to 400 trains, averaging one every three minutes.

HS1

A16

A16

A26

A25

TGV

M20

Eurotunnel Terminal

in Coquelles

50.5 km

37 km

60 m 40 m

White and grey chalk Chalk marl Gault clay

Sea level

Sea bed

9.8 km 3.7 km

UK T

erm

inal

FR T

erm

inal

Quality of service: as the fastest and the most environmentally-friendly way to cross the Channel, Le Shuttle attracts more and more customers each year.

LINK MORE THAN

330MILLION PEOPLE THROUGH THE TUNNEL SINCE 1994

SPEED

PASSENGER TRAVEL, FREIGHT TRANSPORT

A vital link at the heart of the European transport network The cross-Channel Fixed Link is the only means of crossing the Short Straits between Great-Britain and continental Europe 365 days a year and 24 hours a day. Today Eurotunnel is a major player in European transport, the world leader in piggyback transport and open to all railway operators.

Business travel or holidays: in just twenty years, Eurotunnel has transported more than 330 million people between the United Kingdom and France:

_PASSENGER SHUTTLES (Le Shuttle)/ Link Folkestone to Calais-Coquelles, carrying cars, coaches, motorcycles, camper vans and their passengers across in just 35 minutes.

_PASSENGER TRAINS/ The high-speed rail operator Eurostar runs trains between London and Paris or Brussels via the Channel Tunnel and transports 10 million passengers every year. Deutsche Bahn will soon launch its own services through the Channel Tunnel.

Le Shuttle (24 wagons)

120 m

A major operator in cross-Channel freight transport:

_TRUCK SHUTTLES/ A fleet of 15 Shuttles and a dedicated terminal enable trucks to cross the Strait of Dover with one departure every ten minutes in each direction.

_FREIGHT TRAINS/ The Fixed Link is open to all international rail freight companies who wish to run their own trains in the Tunnel in return for payment of an access charge.

Truck Shuttle (32 wagons)

32 2,400 t12 800

Did you know? Management of a rail-road interface: a characteristic of the Eurotunnel A concession. The Eurotunnel Group is an Anglo-French company, service: highly trained technicians manage and regulate the rail and 100%-owned by 300,000 private shareholders. Since 14 March 1986, road traffic from the Rail and Road Control Centres located on the the Group has managed the public service concession, granted until 2086, Folkestone and Coquelles terminals. by the United Kingdom and France.

ANNUAL AVAILABILITY RATE

OF THE TUNNEL, OUTSIDE

OF PLANNED MAINTENANCE 99.8% OPERATIONS

To ensure the availability and fluidity of the cross-Channel transport service, Eurotunnel deploys its expertise in operations management and maintains a constant ambition to increase performance, thus enabling record punctuality in the railway sector.

F46 MAINTENANCE The maintenance workshop for Eurotunnel rolling stock is the Only 30 hours needed to change the diamond cross-over enabling longest in the world (828 m). traffic to flow from one rail tunnel to the other.

Did you know? Tunnel access charges are set in total transparency and are very competitive. Access charges for railway operators were defined at the outset in 1987 in the Railways Usage Contract (RUC), a contract which was signed by British Railways Board (BRB) and SNCF. Currently (2013), the access charges paid to Eurotunnel represent only on average c.12.5% of the total sales price of a London-Paris train ticket, i.e. 0.05 per kilometre under the Channel (to be compared with 0.40/km between Coquelles and Paris).

MISSIONS, COMMITMENTS

Ensuring safety,reducingtravelling time The cross-Channel Fixed Link is the fastest, most reliable and the safest way to travel between the United Kingdom and France. Eurotunnels mission, as Concessionaire of the transport system (Tunnel, terminals and

Shuttles), is to ensure:

_SAFETY OF PASSENGERS AND GOODS/

through implementing the safest possible conditions and standards. _FLUIDITY OF TRANSPORT SERVICES/

through optimising operations and maintenance. _QUALITY OF SERVICE AND PUNCTUALITY/

by guaranteeing frequency of departure, even

at peak traffic periods _MAINTENANCE OF EQUIPMENT AND ROLLING STOCK/ Hundreds of technicians maintain the fixed equipment on the terminals and in the Tunnels and the rolling stock fleet (more than 70 locomotives and 800 wagons) on a daily basis, an important element in ensuring the best performance from the

Fixed Link. One aim: optimising maintenance times to increase the availability of the transport system.

20 MILLION PASSENGERS THROUGH THE TUNNEL EVERY YEAR

GSM-P Thanks to the

Implementation of the GSM-P public

communication network in the Tunnel, passengers

can keep in touch and receive information in real

time on the slightest traffic disruption.

Did you know? The SAFE stations: a fire-fighting system unique in the world and for which a patent has been filed. The four SAFE stations enable trains to reach a secure area in the Tunnel, in which a mist of pressurised micro droplets is released onto the detected hot spot. The propagation of a fire is thus limited.

COMFORT, SAFETY, QUALITY OF SERVICE

A company always at the forefront of technology Every year, more than 20 million passengers (more than 10 million for the Shuttles and almost 10 million for high-speed passenger trains) travel through the Channel Tunnel. Eurotunnel constantly innovates to improve the comfort, safety and quality of service for customers.

_A CONSTANTLY INNOVATIVE TRANSPORT SYSTEM / Since 1994, Eurotunnel has invested more than 700 million in the modernisation of the infrastructure (tunnels, terminals), equipment (track, catenary) and rolling stock for the Fixed Link. Eurotunnel has also launched a large-scale programme to increase the interoperability of its transport system with the European rail networks and to meet TSI standards (Technical Specifications for Interoperability). Eurotunnel also develops innovative solutions to improve safety. The installation of the SAFE fire suppression stations (see above) in the Tunnel is considered by experts as the safest in the world.

_INNOVATING TO IMPROVE QUALITY OF SERVICE/ The quality of service, the customer experience and the fluidity of passenger flows on the terminal are top priority issues for Eurotunnel. The Victor Hugo passenger terminal building In Folkestone and soon the Charles Dickens terminal in Coquelles has been completely refurbished to make the customer experience more comfortable and even faster. Eurotunnel also invests heavily in new technology: since 2012, the deployment of the GSM-P public communications network has enabled passengers to connect to the GSM and 3G services during their crossing through the Tunnel, even 100 metres under the Channel.

TERMINAL 2015 The Terminal 2015 project provides for the expansion of the Folkestone

and Coquelles terminals and includes the creation of a large

secured truck park.

2086 END DATE FOR THE CONCESSION TO OPERATE THE CROSS-CHANNEL FIXED LINK AWARDED TO EUROTUNNEL BY THE BRITISH AND FRENCH GOVERNMENTS

PERFORMANCE OUTLOOK

A competitive group Twenty years after the opening of the Channel Tunnel, Eurotunnel is a proven technical and commercial success. The world leader in piggyback transport, Eurotunnel has become a group driven by strong international growth.

_AN EFFICIENT AND COMPETITIVE GROUP/ To guarantee performance and safety, the transport system requires significant investments and specific and costly maintenance. Without any State intervention, Eurotunnel has developed a solid business model and continues to gain market shares. Tunnel access charges paid by rail operators and the sales of Shuttle tickets to customers constitute Eurotunnels sole financial resources.

_AMBITIONS FOR THE FUTURE/The opening-up of the Tunnel to all railway operators, the entry into service of the new intra-European railway lines and the constant increase in cross-Channel traffic

offer exciting prospects for Eurotunnel. With the Terminal 2015 project, Eurotunnel is pursuing modernisation and extension of its terminals in Folkestone and in Coquelles in order to increase the fluidity of the traffic flows.

Did you know? With 2,400 employees, Eurotunnel is one the leading employers in Kent and the Calais region.

-56% GREENHOUSE GAS EMISSIONS SINCE 2006

ELECTRIC SINCE 1994! Sustainable infrastructure manager, Eurotunnel has been committed to renewable energies and low-carbon transport since 1994.

CARBON FOOTPRINT, ENVIRONMENTAL POLICY

A leader in eco-responsible transport and a committedpartner within its economic environment Through the use of railway tunnels bored under the seabed and with electric traction for trains, the Fixed Link is today the most environmentally-friendly cross-Channel transport system.

_A SUSTAINABLE COMMITMENT TO THE ENVIRONMENT/ An active member of the World Forum for a Responsible Economy and committed to the Global Union for Sustainability (GUS), in 2007 Eurotunnel was also the first operator to conduct a carbon footprint audit of its activities and keeps an accurate account of its carbon impact. Since 2006, Eurotunnel has reduced greenhouse gas emissions for the Fixed Link by 56% and is committed to a further 3% reduction per year.

_STRIVING FOR LOW-CARBON MOBILITY/ Eurotunnel maintains an active and sustainable policy for low-carbon transport. The company has launched a number of initiatives to reduce the impact of its activities on the environment: energy-saving plan, completion of a three-turbine wind farm in Coquelles, eco-driving system for Shuttles, load optimisation, improving air flow in the rail Tunnels, hybrid-powered works trains...

_REGIONAL IMPACT/ Within the framework of its mission as a land developer entrusted by the French and British governments, Eurotunnel has progressively developed Cheriton and Orbital Parks, in the United Kingdom, as well as the mixed development zone of Cit Europe, in Coquelles, the 10th largest shopping centre in France. Eurotunnel Group is pursuing its commitment by contributing significantly to the ElecLink project, the interconnection of European electricity networks

(1,000MW capacity) and to the development of a seafront eco-village and golf resort at the Porte des Deux-Caps in Sangatte. As a signatory of the United Nations Global Compact, the Group is committed through its Charter of Ethics and Behaviour to creating, and preserving jobs, supporting research and training its employees. Eurotunnel has already created 8,500 direct and indirect jobs in Kent and the Calais region.

Did you know? Suited for people with reduced mobility and refurbished to the highest environmental quality standards, The Victor Hugo terminal in Folkestone competes with the best international airports.

330 million people have already used the Channel Tunnel since May 1994

290 million tonnes of freight have already been transported via the Channel Tunnel on board Truck Shuttles and on rail freight trains since May 1994

OVER

AROUND

20 million passengers each year all services combined (Eurotunnel Shuttles and Eurostar trains) cross the Channel using the Tunnel

MORE THAN

1.5 million heavy goods vehicles carried on Eurotunnel Truck Shuttles in one year, making it by far the world leader in piggyback transport

2.5 million passenger vehicles on board Le Shuttle are carried by Eurotunnel every year (cars, motorcycles, camper vans)

OPERATING PERFORMANCE

_ GLOBAL ENGINEERING CENTURY AWARD The Channel Tunnel has won the Global Engineering Century Award as the most significant major building project in the last 100 years from the FIDIC (the International federation of engineering consultants).

_ PRIZE FOR BEST CSR POLICY FOR A MAJOR GROUP The Eurotunnel Group won this award at the 1st Nuit de lEntreprise Solidaire et Responsable, in recognition of Eurotunnels efforts in terms of sustainable development and of its commitment to responsible growth built on values of social cohesion and dialogue.

_ GREEN FLAG AWARD A ninth consecutive Green Flag flies on Samphire Hoe, the Groups nature reserve at the foot of the White Cliffs of Dover. It acknowledges the efforts made to preserve the environment and maintain biodiversity at this site.

_ BEST TRAIN COMPANY AWARD IN THE UK Eurotunnel Le Shuttle has won this award for the second year running. Voted for by thousands of Guardian and Observer readers, it recognises the value of Eurotunnels performance as the only cross-Channel operator to provide its customers with high quality service and an environmentally-friendly transport system.

_ BEST OF THE BEST MAJOR CIVIL ENGINEERING PROJECTS OF THE PAST 20 YEARS A rare distinction awarded to Eurotunnel by the British Construction Industry for the Channel Tunnel, taking into account criteria such as the quality of the construction and design, safety, innovation, sustainability, ease of use and benefits for citizens.

Most recent awards and distinctions for Eurotunnel

1 million pets (dogs, cats, ferrets) have already travelled on Le Shuttle since the opening of the Pet Travel scheme in February 2000

OVER

Groupe Eurotunnel SA

A Socit Anonyme with a capital of 220,000,000 483 385 142 R.C.S. Paris 3, rue La Botie 75008 Paris - France

www.eurotunnelgroup.com

WORLD LEADER IN PIGGYBACK TRANSPORT Des

ign an

d pro

duct

ion

Illustra

tion: P

au M

olas (K

ot Illustra

tion)

-

Photo

cre

dits: Philippe Tu

rpin - E

uro

tunnel G

roup - A

ll rights res

erve

d

http:www.eurotunnelgroup.com

undefined: undefined_2: undefined_3: undefined_4: undefined_5: 800 m: t: Did you know: punctuality in the railway sector: Did you know_2: Did you know_3: Did you know_4: Did you know_5: Most recent awards and distinctions for Eurotunnel: