Integrated Customer Information System

Paul Anthony ListerPierre Boisgontier

• Project Overview QuickShuttle Pilot Staff Information Customer Information

• Methodology• Pre-Agile. DSDM• Pre-ITIL Change Control & Iterative

Release Management

• Success Factors• Building Relationships• Creativity• Collaboration & Professionalism

• Problems• Scale & Performance• Quality

Railway & Terminal Control Centres

• Technical Environment• Fire Detection• Ventilation & Drainage• Rail Traffic Management

• Point Solutions • Timetable Management• Rolling Stock• Crew Management• Toll System & Bookings/Reservations

• Staff/Logistical Information• Deviation from Plan• Crew Changes, Meals, Buses, Cleaning

• Flow of Information• Staff

• Concession Radio• Telephone

• Customers• Manually Driven Signage• Static TV Screens

Quick Shuttle Pilot

Process Modelling

Assign ShuttleCancel

Reinstate

Depart

EmptySTOP

Arrive

Change Platform

Loading Sequence

Delay

Reduce Speed

Change Platform

Operational Information

Redevopment

• Adopt Modern Design Tools• Adopt Object Oriented Methods• Adopt modern User interfaces, • Ease maintenance• Implement Oracle RDBMS• Implement Reporting• Implement Web Site

Object Oriented Design & Use Case Modelling

Fully Integrated & Event Driven

Change Management & Release Planning

Customer Facing Signage

Success Factors