Copyright O 1986 Ffolt, Rinehart and Wlnston of Canada, Umlted

All rights resenred. No part of this publication may be reproduced in any form, or by qny means, without per rn i~s*bn In writing from the publisher.

Thls book is available at a special dlscount when ordered In large quantities. Contact Holi, Rineharf and Winston of Canada, Lim- ited, Professional Divisbn, 55 Homer Avenue. Taronto, Canada M8Z 4x6.

CWADIAN CATALOGUING IN PUBLICATION DNA

Main entry under title: The Ergonomics payoff; designing the electronic office

[Converging technologies series] Blblbgraphy, Includes index. ISBN 603-92 1998-4

I . Human engineering. 2. Work envirom m a d , 3, Office practice - Aubmatbn. 4. Office lciyout. I. tueder, Rani. 11. Series,

Printed and b u n d in Canada by T.H. Best Printing Company Limited 1 2 3 4 5 9 0 8 9 8 8 8 7 8 6

12 T&E ERGQNOMICS PAYOFF

ding union activity, pending ].egislation, and an increasingly sophisticated work force. From awtkr bnt, economic pressures force consideration al ergo- nomic methods to improve corporate productivity.

This book attempts to address such concerns. It is intended for those involved h designing the electronic office or m evduating how a traditionaI office can accommodate new requirements more effectively. Architects, facil- ity managers, designers, and managers alike must all ensure that the oftice will serve the (frequently coafbcting) objectives of the employee, the department, and the organization mer the short and long term.

This boak is for atchitects, to help them understand ~e cmtinubq concerns of their dents, and how their building wilt be used, now and over its life cyc!e. It is for designers, who face increasingly complex and stringent design require- ments that, when not met, incur more dire consequences than ever before. It is for facifity managersz who must decide how to docate limited resources most effectively. Fidly* it is for managgers and supervisors, who must under- stand the context of the electronic ofice More it can be made more productive.

These interest3 are merging though a growing recognition that the office of the presetit, and that of the future, will succeed or fail to the extent that it meets its human-centered criteria.

R-NCES Bdt, RA. The Humrm Iwuce: Wh~karrpmpIe sad corn@& dm Belmont, CaMomia: Lifetime L e d n g PubEcations, 1986.

Braverman, H. M r a d Nom@oty Cspitcri; Tk degy& ofwork in sm*ety. N w York: Monthty Review Press, 2974.

Brill, M., MarguJs, S.T. and Konar, E. Ust'q OfFce h t g r a to i~rews FroducfiyitV, v. I, New Ywk; Buffalo Organization %OF ?acid and Technical Innovation @USTO, 1983-

Bureau dLabor Statistics, Employment and E d . Antttcai &v Ocmpiion arrd Idmtty: U.S. LuburFom. Washington D.C-: U.S. Department of W r , 6994.

Burris, B. No Rom izl t h Top. New Yob; Praeger, 1983. Comefl. JJ, '''Managing H u w Factors in the Automated Office." Madem Ome

Procedures, March, 1982, 51-64, E N S , P, A F g l e & * d , Disugqgatd & w c k b Om P~o&tiUi& and Entriro~aePrf.

Proceedings of the Architectural Research Centers Conso3.tiurn. 2985, Washington, D.C., 2 B BP-1-11.

Feigenbaum, E.A. and MECo~dtfck, P. The F$h Generation: A??t;RciaI in&4figme awd Jam's cItnIkm & the wwM. Reading, Massachusetts: Addison-Wesley Publishing Company, Inc., 1984.

Giubno, V,E . ' 'The Mechanization of Offm R'ork.'' S d t i f i Americaw, September, 1982, 149-164.

Huskey, V.R, and Huskey, H. D. "Ada, Countess of huelace." Aliacus, 1984, l(3. Kessler-Harris, A, Olcf bo Wouk: Ahistory a f w g e - ~ m ' n g mwfsn !he Cmit&d WS. New Ybrk: Oxford University Ptess, 198'2.

Kessler-Hanis, A. Wmea Hibw Alzuqs Worked: A his#onhI ouenriew- New York The Feminist Press, 1981,

Meinman, G.D. "History of Clerical Work." &per presented at the ~m-sponsored Symposium on Office Hazards, Seattle, May, 1984,

Leon& W. "The Di3tributit.m of Work and Itrcome.' ' Sci&Bt A~etimta, Setember, 1982.