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The eG4M Italian projecteGovernment as a melting point of economic,
organziational, technological isssues
Carlo BatiniUniversity of Milano Bicocca – Italy
2
A complex problem
eGov/eProcurementProjects
Goals
Technologies Effective services
Agencies organization
3
Information and Communication technologies
(open ended list) Internet, World wide web E-mail Telecommunication technologies Shared databases Information management Cooperative and service oriented architectures Security Interoperability protocols Information retrieval and semantic web Markup languages Multimodality and multichannel access and delivery of
services
4
We focus on
Information quality Service oriented architectures
5
The general vision Technologies are a means, not an end Technologies should be chosen
considering: Legal frameworks Social and territorial peculiarities Economic sustainability Organiziational issues
6
Distribution
Heterogeneity
User orientation
no High
Monolithic
Evolution of information systems
Cooperative
Service-oriented
7
New interactions and technological layers in G2B relationships
Back office SocSecurity
Back office SocInsurance
Back office ChCommerce
Front office SocSecurity
Front office AssInsurance
Front officeChCommerce
a. Technological architecture in the traditional interaction
Back office SocSecurity
Back office SocInsurance
Back office ChCommerce
Front office SocSecurity
Front office AssInsurance
Front officeChCommerce
Common front office layer
Common back office layer
Internal information flows
b. Technological architecture in the new interaction
8
New interactions and technological layers in G2B relationships
Back office SocSecurity
Back office SocInsurance
Back office ChCommerce
Front office SocSecurity
Front office AssInsurance
Front officeChCommerce
a. Technological architecture in the traditional interaction
Back office SocSecurity
Back office SocInsurance
Back office ChCommerce
Front office SocSecurity
Front office AssInsurance
Front officeChCommerce
Common front office service oriented layer
Common back office cooperative layer
Internal information flows
b. Technological architecture in the new interaction
9
Back office Central PA
Back office Local PA1
Back office Local PA2
Front office Central PA
Front office Local PA1
Front office Local PA2
Users
Legan issu
es
Org
aniza
tional issu
es
Socio
eco
nom
ic Issu
es
Local Data bases
Central Data bases
Internal information flows
Local Document bases
Central Document bases
Tech
nolo
gica
l issues
Drivers in the design of the reference architecture
Seamless, secure interface
CooperativeTechnological infrastructure
10
Back office Central PA
Back office Local PA1
Back office Local PA2
Front office Central PA
Front office Local PA1
Front office Local PA2
Users
Local Data bases
Central Data bases
Internal information flows
Local Document bases
Central Document bases
Tech
nolo
gica
l issues
In this presentation we focus on technologies
Seamless, secure interface
CooperativeTechnological infrastructure
11
Back office Central PA
Back office Local PA1
Back office Local PA2
Front office Central PA
Front office Local PA1
Front office Local PA2
UsersIn
form
atio
n q
uality
Local Data bases
Central Data bases
Internal information flows
Local Document bases
Central Document bases
Serv
ice o
riente
d
com
putin
g
And specifically on SOC and IQ
Seamless, secure interface
CooperativeTechnological infrastructure
12
An eProcurement Example
t3 t6t5t4
t2
Budgetdefinition
Needsspecification
TenderSupplier
qualification
Supplierscouting
t7
Supplying
+
t1
Demandestimation
t8
Invoicing
Administration eProcurement Outsourcer Supplier
t7
Contracting
13
Auction Platform
Multichannel character of SOC
WWW
DemandOffer
$
14
Pros/Cons of SOC
ProsWeb Services and Process Manager are
developed in standard technologies Cons
Skills are needed for planning, managing and implementing the development paradigm introduced by new life-cycle
15
IQ is crucial in business
Information Quality affects business processes accuracy completeness currency
16
Information Quality in practice
The same business or different businesses
?Business Name
Type of activity
Address City
Dafra Restaurant 100 Avenue des FAR
Casablnca
Business Name
Type of activity
Address City
Defra - Avenue des FAR Casablanca
A Public Administration needs to contact a business
17
An eProcurement Example
t6t5t4
t2
Budgetdefinition
TenderSupplier
qualification
Supplierscouting
t7
Supplying
+
t1
Demandestimation
t8
Invoicing
Administration eProcurement Outsourcer Supplier
t7
Contracting
CRMAssets Balance
AccountsInvoices
TransactionsHistory
Logistics
t3
Needsspecification
18
How to manage IQ
Assessment Improvement
PD Process control
Do nothing
DD compare to real world
DD Use of integrityconstraints
DD Record matching and comparison
Low
High
Cost
LowVery High
HighImprovement
PD Process re-design
Process Driven Methods
Data Driven Methods
19
Appendixes
20
Data and flows in eProcurement
Demand estimation
Budget definition
Needs specification
Supplier scouting
Supplier qualification
Requestfor proposal
Tendering Awarding Contracting
Ordering AccountingSupplying InvoicingCRM
Assets Balance
AccountsInvoices
Assets
TransactionsHistory
Logistics