The Designers Guild Contracts Division works with leading interior designers, architects and specifiers to create outstanding contract interiors, with showrooms and dedicated contract service teams in 80 countries. Projects range from hotels, restaurants, wellness spas and offices, to retirement homes, yachts and cruise ships.

Designers Guild has been recognised by the Heimtextil Frankfurt Contract Innovation Jury for its innovative fabrics, and accessible approach to international contract design.

The range includes an extensive selection of over 5,000 fabrics and

wallpapers, including high specification Trevira CS    , FR   and hard-wearing contract fabrics, complemented by a wide range of non-woven and vinyl wallcoverings, furniture and accessories, available in the broadest colour palette in the market today.

Our products create a truly unique and memorable experience, and bring genuine emotion to projects, helping to create breath-taking interior atmospheres. Designers Guild is a globally recognised brand, admired by the customers who visit the hotels and projects we supply.

As a leading supplier to the contract industry we are also delighted to have been selected as a diamond sponsor of the world famous EHL

Our portfolio of fabric collections ready for the special demands of the contract sector, practical and full of personality.

FABRICCareful and regular maintenance is the key to prolonging the life and retaining the appearance of soft furnishings. The following notes are offered as a brief guide on the care and cleaning of fabrics.

GeneralThe principal causes of soiling are airborne dust, cigarette smoke, gas or open fires and accidental spillage or staining. Most of these can be avoided or at least reduced; others can be remedied by timely and appropriate maintenance.

The regular use of a vacuum cleaner with an appropriate attachment can significantly extend the life of furnishings. Curtains and upholstery should be vacuum cleaned once a week.

The professional application of a proprietary stain resist agent can aid in preventing premature soiling, particularly on upholstery.

Always follow the recommendations given by the care symbols in price lists and pattern books.

Never wait until an article is visibly dirty before washing or cleaning.

WashingWashing is an appropriate cleaning method for small items and has the advantage that it can be carried out at home, although there are certain pitfalls to be avoided.

Wash fabrics regularly and do not wait until heavy soiling has occurred.

It is important not to wash large items such as full-length curtains or loose covers in a domestic washing machine as the abrasion resulting from too large a load will cause colour loss, shrinkage and/or creasing.

Follow the fabric manufacturer ′s recommendations in relation to temperature, wash method, drying and ironing procedures. These

are all indicated by the Care Symbols, a key to which can be found below.

Never use bleaches when washing soft furnishings. Remember also that almost all washing powders contain bleach or optical brightening agents for that ‘whiter than white’ look. Unfortunately they do also have the disadvantage of dulling colours, or causing apparent fading, so use mild liquid detergents for items that will be washed regularly. Nowadays there are specialised detergents or washing powders specifically designed for colours or dark items.

Do not soak fabrics for prolonged periods of time, or leave in a washing machine while still damp, as migration of colour can occur.

Dry CleaningWhere dry cleaning is advised make sure the cleaner is made aware of the appropriate process. Many types of fabric require careful treatment with reduced agitation, and specific solvents. This is indicated by the Care Symbols.

Remember also that there are good and bad dry cleaners – The Association of British Launderers and Cleaners can provide a list of approved establishments.

It is generally inadvisable to use proprietary spot-cleaners or dry-cleaning aerosol sprays, except when specifically approved for certain fabric types: it is better to use professional on ′site cleaning contractors.

ShrinkageAll woven fabrics, particularly those made from natural fibres such as cotton or linen will shrink to some extent. It is quite normal for furnishing fabrics to shrink in washing, sometimes by as much as 6 – 8%.

Dry–cleaning (which, of course, is not a ‘dry’ process at all) can also cause shrinkage, although generally to a lesser extent.

It is generally accepted that wash temperature is an important factor but equally significant are the effects of mechanical agitation and drying temperature and method. Again be careful to follow the instructions given by the Care Symbols.

Take care not to dry washed items too quickly. Tumble-drying should be avoided whenever possible, as it can cause creasing and shrinkage.

Curtains should always be made with an adequate hem, loosely tacked until after the first washing or cleaning. An allowance of at least 5% should be added to the length required.

Side seams or attached linings should be hand-slipped to allow for differential movement between face fabric and lining. Always use a thread of the same fibre as the fabric you are sewing.

Curtains may shrink or extend in use owing to fluctuations in atmospheric temperature and/or humidity. This is particularly so with fabrics contain a high proportion of viscose.

Make sure that curtains do not hang too close to windows or radiators where either excessive moisture from condensation or excessive heat and dryness can have dramatic effects, in terms of dimensional stability and soiling.

Movement of curtains in situ cannot be accepted as a fault in the fabric and claims will not be accepted.

Light FastnessPrinted or dyed furnishing fabrics nowadays have good inherent resistance to fading in light, but all fabrics do fade eventually.

Curtains and blinds should always be lined and, if possible, drawn right back from the windows during daylight hours. Do not assume that because you live in a northern climate your curtains will not be affected: the damaging UV rays in sunlight, which cause fading, do penetrate cloudy skies!

Shutters or sun awnings will give added protection in sunny areas.

Sheer curtains and voiles are particularly vulnerable to fading. Whenever possible hang lining curtains to protect them.

Silk, in general, has low light fastness characteristics and no claims will be accepted for fading. Lightproof linings and interlinings must be used when making silk curtains and blinds.

Straightness of Print or WeaveFabrics often appear to be bowed or skewed but this is usually a temporary condition caused by uneven rolling. If fabrics are

slightly out of true they can usually be corrected by gently easing the fabric prior to cutting.

Printed fabrics should always be cut at right angles to the selvedge, rather than on the grain of the cloth.

Wide width fabricsWide width fabrics are very useful as they can be ‘railroaded’, i.e. made up horizontally to avoid the need for seaming widths of fabric together. Note that many wide width fabrics can be made up with the pattern either vertical or horizontal. This will always be indicated in the pattern book.

SilksIt is well known that silk fabrics can be more fragile than other types and a certain amount of care should be exercised in their make up and maintenance. Silk curtains should always be lined to protect them from sunlight, and should not be used for Roman blinds where any degree of fading will be more apparent. Silk should always be dry cleaned by professional cleaners with experience of furnishing fabrics, and be cleaned using the careful cycle as indicated in the Care Symbols.

LinensLinen fabrics, whether 100% linen or mixed with other yarns such as cotton or viscose, are more prone to shrinkage than other fibre types, especially in washing. For this reason we generally recommend that all linen fabrics should be dry cleaned. Where linen fabrics are recommended as being suitable for washing, it is usual that they will have been given a pre-shrunk finish in order to minimise shrinkage. This may result in curtains extending once hung and a loosely stitched hem is advisable so that curtains may be adjusted once they have "settled in".

VelvetsAlways store rolls of velvet in a horizontal position or in the original box within its suspension. Never stand rolls of velvet on end as this will inevitably cause permanent creasing. When re-rolling velvet, always roll with the pile on the inside.

For curtains, velvet should be made up with the pile facing upwards for cotton velvets and polyester/Trevira velvets; pile should face down for viscose and other lustrous velvets, as well as for patterned velvets. An upward facing pile provides a deeper

and richer appearance, whereas downward facing pile enhances the lustre on viscose velvets.

It is also strongly recommended to line velvet curtains, this prevents pile-loss, and fading from the effects of sunlight. Lining also gives a more luxurious drape, especially if curtains are also interlined.

Marking and/or pile distortion are normal characteristics of velvets and are not an indication of poor wear. Movement or displacement of the pile is quite normal and should be expected, especially in areas of high use such as arms, seat fronts and back cushions.

During use shading and pressure marks should diminish or disappear altogether. Regular turning of seat and back cushions should prolong the appearance, together with regular vacuum cleaning using an appropriate attachment.

Take care not to spill liquids onto velvet, especially those with a viscose pile. It will cause staining or watermarks which are extremely difficult to remove.

Cotton velvet is a natural product and when made up for curtains or on a sofa, it will acquire its unique appearance after some time due to usage and the natural humidity of the surroundings. Pressure marks, rolling stripes and smaller irregularities, which are inherent for the product, will disappear in a ventilated and relatively humid environment.

As an aid to restoring the pile and removing pressure marks the use of a soft brush and light steaming may be effective.

Upholstering with VelvetMake sure that the velvet you choose is suitable for upholstery and be sure to apply the right technique. This means seaming the cut edges and folding the edge twice before nailing or stapling the velvet to prevent the fabric from unnecessary rupture and tearing.

Do not cover velvet directly onto foam fillings but use an interlining even if the velvet has been backcoated. The fabric will last longer and pile-loss will be limited.

Mezzola TM

Mezzola TM is the registered trade mark of a superior microfibre textile product developed by Designers Guild. It is luxurious and comfortable, soft to the touch yet hardwearing and durable. Mezzola TM combines the best of both worlds – not only beautiful to look at but also easy to care for and soil/stain resistant.As with all furnishings, regular and careful maintenance will preserve the beauty and prolong the life of your Mezzola TM product. Whilst regular cleaning is desirable it is important not to use excessively vigorous methods and always take great care when dealing with localised stains.It is recommended to vacuum–clean or brush with a soft brush two or three times a week.

Every two or three weeks run a damp, white cloth over your furniture to remove dust. Do not use coloured cloths or paper towels.

Once a year you should clean your furniture by one of the following methods:

If the covers are removable they can be washed on a low temperature setting in a washing machine or taken to the laundry. The covers should not be spun dry, to avoid creasing but may be tumble dried at the lowest temperature setting.

If the covers are not removable they may be cleaned in situ by a professional cleaning company, but make sure you tell them that the fabric is 100% polyester microfibre as excessive heat may damage the covers.

If you wish you can clean the furniture yourself using a damp clean cloth, well wrung out, and run it over the Mezzola TM fabric, being sure not to wet it too much. Repeat as necessary until no further soiling is removed the leave to dry thoroughly.

After drying you may brush with a soft bristle brush to restore the surface appearance.

WALLCOVERINGS & FURNITUREWallcoverings

Full hanging instructions are printed on the reverse of the labels which are enclosed with every roll. Please read and follow these instructions carefully. Some papers need to be reverse-hung; consecutive drops should be hung in opposite directions. This will be indicated on the label. When buying wallpaper be sure to order enough to complete a particular job, because there can be differences in shade from batch to batch. Always state the batch number if it is necessary to order extra paper.

Wallpapers are made from natural materials and may contain small blemishes. This is normally not a problem as isolated marks can be cut round without undue wastage. Be sure to use the correct adhesive and use according to the manufacturers instructions. We always recommend the use of a pre-mixed tub adhesive. Always wipe paste off the surface before it dries. Do not oversoak the paper but be sure to allow sufficient time for it to become pliable.

Do not handle the paper more than is necessary or rub it with a cloth or rag. Although wallpaper has a protective finish, it is vulnerable when still wet and can be damaged by excessive rubbing. It is important to avoid brushing out the paper too vigorously when hanging as this can cause overstretching, which may result in unsightly gaps between lengths when the paper dries out.

When papers have dark backgrounds it may be desirable to disguise the joins with a suitably coloured crayon or chalk. Certain types of wallcoverings, such as non-wovens, require a paste the wall technique. This will be indicated in the hanging instructions on the wallpaper label. Grasscloth wallcoverings need special care in hanging and should only be hung by an expert paperhanger. It is especially important to avoid getting paste on the surface as it is extremely difficult to wipe off satisfactorily. It is also important to understand that grasscloth is a handmade, natural product with irregularities in colour and texture, so joins are inevitably more noticeable than with machine made wallcoverings.

FurnitureWhen furniture has loose seat and back cushions, plump them up daily. Turn them and rotate the position of cushions every month. This will prevent uneven or excessive wear. Tight upholstery should be cleaned on site by a professional cleaning specialist.

Spot cleaning with proprietary products should not be carried out other than professionally.

Where seat or back cushions have removable covers do not be tempted to wash or clean them separately as colour changes will eventually become evident. Although most furnishing fabrics have good resistance to fading, we do advise that furniture should be protected from exposure to strong sunlight. Velvet upholstery generally can be prone to marking caused by pressure in transit or in use. Most pressure marks can be removed by gently steaming and brushing the velvet with a soft brush.

With loose covers shrinkage can be a major factor. Whilst loose covers which are too loose are unsightly, it is a mistake to make them too snug; even with dry-cleaning they will be impossible to refit satisfactorily. The best method is to launder the fabric prior to making up in order to remove as much of the residual shrinkage as possible. Where this is not feasible, try re-fitting the covers while still slightly damp and allow to dry on the chair or sofa.

Do not allow animals onto your furniture; they can cause more damage in a short time than years of normal use. Also children shoes and buckles or studs on jeans can easily pluck threads from the surface of fabrics.

BEDLINENS, TOWELS, CARPETS & RUGSBedlinensIt is advisable to wash new sheets before putting them on the bed for the first time. Always wash dark colours separately. For most 100% cotton bedlinens we recommend to wash at 40ºC do not leave in washing machine overnight as fading may appear along crease lines. Always follow the washing instructions on the label. Commercial soap powders and detergents may be safely used but avoid detergents containing bleach or optical brighteners as they break down fabric fibres and cause colours to fade. Tumble dry but avoid overdrying as it causes wrinkles to set.

TowelsAlways follow the washing instructions on the label. Limit use of fabric conditioners on towels. Whilst they give a soft feel, overuse of conditioners leaves a coating which reduces absorbency Avoid contact with facial cleansers and skin treatments as some contain Benzoyl Peroxide which has a bleaching effect. Pulled threads can simply be cut off as the towels are woven so that threads will not run.

Carpet & RugsOld spots are virtually impossible to remove - seek assistance from cleaning firm.

Every wool fibre naturally has its own thin, protective layer. This allows wool to repel dirt and gives you the opportunity to act when anything is spilled on the carpet. Naturally, all spots should be treated as soon as possible. Below are some useful tips.

Always remove the spot immediately.

Scrape off as much of the spilled moisture or substance with a spoon or a knife where possible, working from the edge towards the centre of the spot.

Clean the spot with a cloth or absorbing paper. Do not rub or scrub, just dab!

Do not make the spot too wet.

When using a detergent, always remove it from the pile using water (when using detergents or a solvent, always try it out in an inconspicuous place first).

Dry the carpet thoroughly after removing the spot, using a hairdryer.

Remove spots using the table and the corresponding numbers below, treat in order of the numbers given.

Maintenance of Sisal Carpets and RugsThese types of floor coverings require simple maintenance only. Regular vacuum cleaning is the first and most important requirement. In rooms with low relative humidity levels, it is recommended to keep humidity levels at 60-70% using a plant spray. We recommend the use of a hygrometer in the room. Extend the life of your sisal carpet with the right humidity levels.

Dyed or bleached carpets must be protected from prolonged exposure to sunlight. Remove any spots immediately. Fresh spots that are still damp are the easiest to remove. Dab immediately with an absorbing cloth or kitchen paper. Do not rub as this will only make the spot larger. Many spots are water-soluble, particularly when the spot is fresh. Dabbing with a cloth soaked in lukewarm water will in most cases remove any remaining spot either in whole or in part. Finish by taking a dry cloth to absorb the remaining moisture.

For stubborn spots add a little vinegar or ammonia to the lukewarm water. Repeat the treatment if necessary (again, don ′t rub) and speed up the drying process by blowing dry with warm air. Try to scrape off dried-up and old spots with a spoon or the back of a knife. Always work towards the centre of the spot. Then vacuum or sweep up and treat as above. Spots that do not dissolve in water can be treated with EnviroDri powder. Repeat the treatment if necessary.

Some spots are very difficult to remove, particularly if they haven′t been treated (couldn ′t be treated) straight away. Always make sure that the spot does not spread. Absorbing kitchen roll is a good help in this.

In short: do not wet anything that is dry, dab moist spots immediately and treat as described. Grease spots can usually be removed with benzene or trichloroethylene, available from your chemist. Unfortunately, we are unable to guarantee removal of all spots. Note! Never soak sisal; always treat it with a moist cloth or brush. Tip! Regularly turn your rugs

CARPETS & RUGS - CLEANING METHODS

STAIN TYPENUMBER STAIN TYPE

NUMBER

Ballpoint ink 8 & 1 Mustard 1

Blood 4 & 13 Nail varnish 9

Fire spots 11 Oil 2 & 1

Butter 2 & 1 Soot 14 & 2 & 5

Vomit 1 & 5 Shoe polish 2 & 1

Chocolate 1 & 2 Tar 2

Cream 1 & 2 Tea 4

Coke 4 & 1 Urine* 1 & 12

Egg 1Paint (water-based) 4 & 1

STAIN TYPENUMBER STAIN TYPE

NUMBER

Gravy 3 & 1Paint (oil-based) 10 & 1

Candle wax 6 & 2 Grease 2 & 1

Chewing gum 7 Fruit juice 4 & 1 & 5

Coffee* 4 & 5 & 12Fountain pen ink 4 & 5

Lemonade/liqueur 4 & 1 & 5 Wax 2 & 1

Lipstick 2 & 1 Wine* 4 & 5 & 12

Milk 3 – 1

Cleaning MethodsRemove spots using the table and the corresponding numbers, treat in order of the numbers given:

1. Solution of carpet shampoo2. Turpentine or trichloroethylene3. Warm water4. Cold water5. Washing powder for wool, 1 teaspoon to 1cup of hot water, only

if spot is visible6. Absorbing paper and hot iron7. Freeze with special spray or ice cubes, then pulverize and

vacuum up chewing gum8. White spirit9. Acetone10. Turpentine or white spirit11. Carefully scrape off with nail or coin12. Seek assistance from cleaning firm13. Biologic wool wash agent, 1 teaspoon to 1 cup of warm

water, leave to soak for one hour14. Carefully vacuum up without rubbing

KEY TO CARE SYMBOLS

SYMBOL METHOD SYMBOL METHOD

h Wash at 40° C F Hot iron temperature

n Wash at 40° C, careful cycle

E Medium iron temperature

g Wash at 30° C D Cool iron temperature

m Wash at 30° C, careful cycle

C Do not iron

c Hand wash U Do not tumble dry

d Do not wash V Tumble dry – cool temp.

H Do not bleach W Tumble dry – medium temp

K Do not dry clean L Professional dry clean using perchloroethylene.

RETURNSWe hope you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund on all goods returned to us within 30 days from the despatch of your order provided you return the items using our returns paperwork, they are in their original packaging and in an unused resalable condition.

Items returned outside of this period will only be refunded if the return has been authorised by our customer service team.

We will not process refunds on items that have been used, unless they are faulty. If part of your order is faulty, you will be given the option of a replacement or refund.

Under the Consumer Contracts Regulations 2013, if you buy online or by phone your consumer rights entitle you to a full

refund if you request one in writing (this includes email) within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below. It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused. Please note that we will not refund the cost of returning the items to us; only original delivery charges where applicable. Please view our contacts page for information on how to get in touch with us.

We are unable to offer refunds on any of our paint ranges, our made-to-order headboards, or our Fabic & Wallcovering samples.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For further details of your rights to cancellation under the Consumer Contract Regulations 2013, please see our Terms & Conditions.

Online Returns Procedure1. To begin our automated returns procedure please login with

the account details you used to place the order.LOGIN2. Locate the order that you wish to return and press the returns

button. (Only qualifying orders will display the returns button, please refer to our returns policy above).

3. Select the product you wish to return and enter the quantity and reason for the return.

4. Once you have submitted your returns request you will be presented with a returns note and returns label detailing the address that you need to send your parcel(s) to.

5. Please print a copy of each for every parcel you are returning.6. Place the returns note inside the parcel and clearly and

securely attach the returns label to the outside of the parcel.This paperwork is essential for us to identify your return if the paperwork is not attached to each parcel.

7. If returning a faulty item please indicate if you require a replacement or refund. Please remember that in order for the return to be processed without delay you must ensure that the goods are wrapped securely in the same outer packaging in which you received them.

All returned goods will be examined upon receipt. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will process your return as quickly as possible and will

notify you by e–mail once your refund or replacement has been processed.

Your payment for the goods will be refunded by Designers Guild as soon as possible by the original payment method, no later than 14 working days after we have received the goods. Please note that the cost of returning your goods will not be refunded. In addition to our returns policy you have the legal right to cancel your order within fourteen working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.

Please see the cancellation right section in our terms and conditions. Your statutory rights are not affected.

In-Store Returns ProcedureFree returns are now available from our following stores:

...

Simply bring your parcel with proof of purchase/order confirmation. We will process your return as quickly as possible and will notify you by e–mail once your refund or replacement has been processed. Within 7–14 working days the refunded amount will be credited to your account.

DELIVERY OPTIONS & CHARGES

*FREE UK STANDARD DELIVERY ON ORDERS £75 & OVER applies to UK mainland del ivery only

and is not val id on paint, fabric, wallpaper or furniture. Val id onl ine only. Automatical ly

applied at checkout.

*Delivery charge of up to 3 Fabric or Wallcovering samples is £1.00, and FREE if you

purchase more than 3 samples in one single transaction.

You must collect your parcel within ten days of being notified that it is ready for

collection, or it will be returned to us and you will have to contact our Customer

Services department.

DELIVERY OPTIONS & CHARGES

UK MAINLAND

SCOTTISH HIGHLANDS & ISLANDS

NORTHERN IRELAND

ISLE OF WIGHT

CHANNEL ISLANDS & ISLE OF MAN EIRE

DELIVERY CHARGES(PER ORDER)

Standard del ivery 3-5 business days£4.95 £6.95 £6.95 £6.95 £6.95 £12.50

Express del ivery 1-2 business days

£7.95 N/A N/A £9.95 N/A N/A

Saturday or Sunday del ivery£9.95 N/A N/A £9.95 N/A N/A

Part shipment surcharge£3.95 £3.95 £3.95 £3.95 £3.95 £3.95

PAINT DELIVERY CHARGES(PER ORDER)

Standard del ivery 3-5 business days£4.95 £6.95 £6.95 £6.95 £6.95 £12.50

Express del ivery 1-2 business days

£7.95 £9.95 N/A £9.95 N/A N/A

Part shipment surcharge£3.95 £3.95 £3.95 £3.95 £3.95 £3.95

SAMPLE POT DELIVERY CHARGES(PER ORDER)

Standard del ivery 3-5 business days FREE FREE FREE FREE FREE FREE

FABRIC OR WALLCOVERING SAMPLES DELIVERY CHARGES(PER ORDER)

Royal Mail 1st Class£1.00* £1.00* £1.00* £1.00* £1.00* £1.00*

RUG DELIVERY CHARGES(PER RUG)**

Standard del ivery 3-5 days FREE FREE FREE FREE £25.00 FREE

Express del ivery 1-2 business days

£16.95 N/A N/A £16.95 N/A N/A

Part shipment surcharge£3.95 £3.95 £3.95 £3.95 £3.95 £3.95

**Our plain rugs (Soho, Shoreditch, Fitzrovia and Belgravia) are made to order and take up to

4 - 6 weeks for del ivery from receipt of order. Express del ivery is not avai lable on these

rugs.

LOCAL COLLECTION POINTSDesigners Guild offers a convenient alternative to home delivery. Choose from over 2700 local shops nationwide and collect your order at your convenience. Participating shops are part of the UPS Access Points™ network.

UPS Access Points offer a broad range of opening hours (e.g. early in the morning, late in the evening and during the weekend).

Delivery to a UPS Access Point will be within 3-5 working days of placing your order. Once you have selected your pickup location, enter your mobile phone number or email address under Pickup Details to be notified when your order is ready for collection.

You have 10 calendar days to collect your parcel at the chosen access point. After the 10th day, your parcel will be returned to us and you will have to contact our Customer Services department at shoponlineuk@designersguild.com to arrange an alternative delivery.

Please bring with you a proof of your identity to collect your parcel; you will need to bring your order number plus a government-issued ID (i.e. passport, driving licence, foreign national ID or military ID).

If you don’t have a government-issued ID you can bring any other photo ID containing your full name along with one of the following: a utility bill, telephone bill, council tax bill, wage slip or bank statement.

NOTE: This delivery method is not applicable on fabric, wallpaper, furniture, headboards or rugs due to UPS restrictions.How do UPS Access Points Work?

1Choose a UPS Access Point as your delivery option when you place your order

2UPS handles delivery from our warehouse to your chosen UPS Access Point

3You are notified that your parcel is ready to collect at a time convenient to you. You have ten days within which to collect.

4You collect your parcel, not forgetting to bring identification with you.

Acceptable Proof of Identification

Government issued Photo ID: Driving License, Passport, Foreign National or Military ID or Any other Photo ID containing your full name, along with one of the following documents containing your full name: Utility/Phone Bill, Council Tax bill, wage slip, or bank statement.

If someone else is collecting on your behalf, he/she needs to bring your Photo ID based on the above criteria, as well as show his/her own government issued ID.

The UPS Access Point will record their signature, name, type of ID presented, and the number of each ID for record purposes.

DELIVERY SERVICE INFORMATION   *EXCLUDING HEADBOARDS

Paint, rug and sample orders are always despatched separately to other goods. Paint cards are delivered free of charge.

With the exception of Paint, Rugs and Samples, you will be notified the day before your goods are due for delivery by SMS. You will be given a one hour delivery window which you can re–schedule.

Orders must be placed by 12 noon (10am for paint orders) on the previous working day for our next working day delivery service.

Orders to one address may be delivered in one or more deliveries. In the case of an order containing out of stock items, customers will be given the option at check-out of either part ship or to wait for all goods to be in stock before shipping. Orders that are part shipped will be charged an additional, one off payment of £3.95, regardless of how many shipments are made.

For security reasons, parcels may require a signature.

If you would like any additional information about deliveries please contact our customer services team at: ukonlinesales@designersguild.comWe hope you are happy with your order, but if for any reason you are not, please read on for our returns policy.

All goods sold on our website can be returned for a refund excluding fabric and wallcovering samples, and paint which is

mixed to order and can not be refunded. All items must be returned with original packaging and tags in re-sellable condition.

Alternatively, if you have not yet registered with us, please refer back to our order confirmation e-mail, and click on the link below the statement. If you don't have a password, you can create one by visiting user login and from there, you will be able to quickly arrange your return.

We strongly recommend that you return all items via registered post so that you have proof of dispatch in case an item is lost. Please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Please note also that postage cannot be refunded.

Terms & Conditions apply.

HEADBOARD DELIVERY SERVICE INFORMATIONDelivery will be with a two man ‘white glove’ service which will include delivery to the room in your home where you would like the headboard to be, unwrapping and removal of all packaging but not installation.

You will be contacted by our carrier to let you know the day when they would like to make their delivery to you, at that time you will have the option to upgrade from our standard free delivery service to delivery within a specified time frame or to Saturday delivery. The carrier will be able to let you know what the charge for this additional service will be. You will also be provided with the name and telephone number of the delivery crew.

We would ask you to make sure that passage is clear through your house for delivery to take place and that doorways, corridors and stairwells are sufficiently large to accommodate the delivery. Our delivery crew will wear protective covering over their boots when they deliver, so your floors will be protected.

For your peace of mind you will be able to sign for the delivery once the packaging has been removed from the headboard.

Please make sure your phone number is added to your account details when you place your order so that we can contact you when delivery is ready to be made.

You are welcome to call our customer services at any time during our office hours if you have any questions you would like answered.

GIFT WRAP SERVICEAt Designers Guild, we offer a gift wrap service to make your gift extra special. All items are carefully wrapped with tissue paper and placed into our Designers Guild gift bags or gift boxes.

Our gift wrap service costs £5 per box/bag. Our gift boxes come in a range of sizes and are designed for soft flat items such as bed linen, throws, towels and bath robes.   We also have small gift bags which are designed for home fragrance and small accessories. We will select the most appropriate size of gift bags or boxes for your gift, or gifts.

Some items are too big or heavy to be gift wrapped; these include duvets & pillows, quilts, cushions, storage baskets, vases & planters, glassware and tableware.

Simply select the gift wrap option during online checkout or ask one of our customer services team member when ordering via the phone.

SHOP GIFTS >

CONTRACTS

LEARN MORE ABOUT OUR SERVICE TEAM AND EFFIC IENT SAMPLING PROCESS

Our contract sales team and service experts operate from showrooms worldwide and are dedicated to offering you personal, fast and flexible service. Our commitment to you encompasses the following services.

Dedicated representative to support you and follow your contract, from initial enquiry through to completion. Click on the link below to contact your local contract team

Free fast–track sample service and same–day despatch for orders received by 12:00

Special design and production team to create bespoke products

 

B2B 24/7 web access for:

- Stock information - Sample orders - Product orders and reservations - Delivery times - Shipment trackingIn-house technical experts for all contract requirements, such as special treatments

Fast-track turnaround service for mock-up rooms and client presentations

Design assistance on-site

A L L Y O U R T E C H N I C A L Q U E S T I O N S

A N S W E R E D , D I R E C T F R O M T H E E X P E R T S .  Our in-house technical team develop collections to meet the demands of contract specifiers, hotel groups, shipping lines and the healthcare sector, with products characterised by quality and longevity. All fabrics are tested for usage (martindale / rubs), washability and lightfastness. These collections include a number of flame retardant and Trevira CS ranges, blackout and dim out curtain fabrics, wide width voiles and sheers and outdoor fabrics.

In addition to this, many of our standard fabrics and wallpapers can be treated or modified in order to satisfy contract requirements. We are able to offer a variety of options: fabrics or wallpapers can be printed or woven on different substrates to provide flame retardancy or increased washability or durability; we can also produce special colourways on prints, weaves or wallpapers to match customers ′ interior schemes.

FLAMMABILITYMany of our fabrics are flame retardant. We routinely carry out tests on Trevira CS and our other FR collections to ensure they meet worldwide standards such as: France – M1, M2; Germany - B1, B2, Italy – Classe Uno; Marine IMO 7 or 8 curtain or upholstery tests; UK - BS5867 Curtain or BS5852 Match and Crib 5 Upholstery tests.

OTHER TREATMENTSWe also treat fabrics with soil or stain resist treatments and can provide mould or mildew resist finishes.

SPECIAL COLOURWAYS/CLOTHSWe are able to produce special colourways of prints, weaves and wallpapers, for example to match or co-ordinate with a colour from one of our print fabrics.

 

Alternatively we can colour match to samples. All samples are submitted for customer approval. Production takes between six to ten weeks.

PRINTED FABRICSIn addition to special colourways we can also print on different cloths. For example to provide a flame retardant fabric (Trevira

CS); to meet a competitive price point; to make a fabric more durable for upholstery or simply to change the appearance. We also print directly onto blackout fabrics for hotel curtains which need no lining. Samples can be produced within two to three weeks.

WALLPAPERSWe produce special colours for approval, usually within two to three weeks. We can print on different substrates, for example on vinyl for increased durability/washability, also printing non-woven designs on paper for more competitive pricing. Our wallpapers are flame retardant to the Harmonised European Standard in EN13501.

WEAVES/EMBROIDERIESSpecial colourways of weaves can be produced.

OUTDOOR FABRICSOur outdoor collections are produced by specialist factories with a wealth of technical experience. All our outdoor fabrics are engineered to meet the demanding requirements for wellness spa and poolside furniture and have very high resistance to fading. Typically they have a minimum light fastness rating of 6–7 and are fully washable with minimal shrinkage. All are mould, mildew, soil and stain resistant and water repellent, have high tear and tensile strength, and good abrasion resistance.

Welcome to the Designers Guild Clearance Shop

A new service exclusively available to our trade customers 

First quality end of line discontinued fabrics, wallpapers, rugs and accessories with discounts up to 85% off. 

You can place your clearance orders online or email your selection of clearance products 24 hours a day / 7 days a week 

Discounts shown will be applied to the trade prices at checkout

CLEARANCE PRODUCTS   D2422 - Data Decor d.o.o.

  Product Group

 Fabric

 Finished Product

 Trimmings

 Wallpaper

 Type

 Acc - Bags

 Acc - Bedlinen

 Acc - Blankets

 Acc - Books

 Acc - Carpets

 Acc - Cushions

 Acc - Durrie

 Acc - Homefragrance

 Acc - Kidsaccessories

 Acc - Matelasse

 Acc - Paint

 Acc - Quilts

 Acc - Readymadecurtains

 Acc - Rugs

 Acc - Tablelinen

 Acc - Tableware

 Acc - Towels

 Acc - Washbag

 Acc - Kitchene Textiles

 Acc - Purse

 Acc - Scarfs

 Adv - Advertising

 Fab - Fabric Essentials

 Fab - Fabric Fr

 Fab - Fabric Kids

 Fab - Fabric Mezzola

 Fab - Fabric Other

 Fab - Fabric Outdoor

 Fab - Fabric Prints

 Fab - Fabric Silks

 Fab - Fabric Trimmings

 Fab - Fabric Voiles & Taffetas

 Fab - Fabric Weaves

 Fur - Furniture A Rnge

 Fur - Furniture B Rnge

 Fur - Furniture C Rnge

 Fur - Furniture Option

 Fur - Furniture Uphstd

 Giftwrap

 Mis - Admin Charges

 Mis - Carriage

 Mis - Discounts

 Mis - Ecommerce Gift Vouchers

 Mis - Kr Gift Vouchers

 Mis - Kit Bags

 Mis - Launch Material

 Mis - Leaflets & Brchr

 Mis - Mis Products

 Mis - Back Coating

 Mis - Carrier Bags

 Mis - Cushion Pads

 Mis - Ecom Tickets

 Mis - N/A

 Mis - Pattern Book Materials

 Mis - Surcharges

 Other

 Paint Sample Pots

 Paint Tins

 Pap - Wallpaper Adults

 Pap - Wallpaper Kids

 Pbs - Hangers

 Pbs - Pattern Books

 Pbs - Returnable Sample

 Pbs - Sample Cutting

 Pbs - Show Lengths

 Ret - Adult & Floor Rugs

 Ret - Bed & Bath

 Ret - Books

 Ret - Carriage Chg

 Ret - Christmas Product

 Ret - Clothing & Fashion

 Ret - Cushions

 Ret - Deposit

 Ret - Food

 Ret - Fragrance

 Ret - Furniture

 Ret - Garden

 Ret - Gift Vouchers

 Ret - Kids Product

 Ret - Lighting

 Ret - Makeup Charges

 Ret - Misc

 Ret - Paint

 Ret - Stationery

 Ret - Sundries

 Ret - Table Cloth's

 Ret - Tabletop

 Waterfalls

clear Name or Code Colour Pattern

 Plain

 Stripe

 Check

 Floral

 Pattern

clear Usage

 Contract Upholstery

 Curtains And Blinds

 Cushions

 Flame Retardant

 Loose Covers

 Upholstery

clear Sales Division

 All Designers Guild

 Designers Guild

 Designers Guild Essentials

 Designers Guild Kids

 Designers Guild Unlimited

 Christian Lacroix

 Ralph Lauren

 Royal Collection

 William Yeoward

clear Martindale

 0 - 10.000

 10.001 - 20.000

 20.001 - 30.000

 30.0001 +clear

 Flame Retardant

 Trevira Cs

 Flame Retardant

 Fr Contract Treatable

AT DESIGNERS GUILD

Best Sellers White Collection Plain Cushions Plain & Textured Rugs Designers Guild Hello Kitty As Seen In Press Fabric & Wallpaper Samples

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CLEARANCE Bed Linen Rugs Cushions Throws Bathroom Kids Dining Room Christian Lacroix Royal Collection

Clearance Products

Product Group

 Fabric

 Finished Product

 Trimmings

 Wallpaper