THE DELTA CHANGE

MAKING A DIFFERENCE

MEGA MYTHS

Rules, Regulations, Hierarchical Systems Outmoded

Insufficient Finances

Insufficient and or Unskilled Manpower

Political/Administrative Interference

Insufficient Delegation of Powers

REALITIES?

• Protecting the Turf- Compartmentalization

Feathering the Nest

• Knowledge is Power- Trading

• Organizational Culture- Politics and Wars

• Centralization of Powers- Delegation of

Responsibilities

REALITIES?

• Core Functions Vs. Non-Core

• Missing Wood For Trees: Symptom Vs Disease

• Learning Vs. Unlearning

• Masters Vs. Slaves

• Whither Rule of Law?

Population : 2.3 mln. (1995 projected)

Area : 113 sq. kms.

Density / Sq.km. : 20,353 persons

Percentage of Slum dwellers : 40.39%

Municipality setup in : 1852

Pop. covered by sanitation : 63%

Pop. Covered by protected water : 60%

Pop. Covered by sewerage : 30%

Morbidity rate : 18%

Employees : 15,000

Industries : Synthetic textiles, yarn manufacturing, diamond cutting and polishingand manufacture of gold andsilver brocade

IndustrialOutput : Rs. 90,000 mln.

Tax collections: Rs. 21,000 mln. (Federal,State & Municipal)

Service Delivery:

Roads, water supply, sewerage, storm rains, lighting, schools, public health and sanitation, social welfare services, hospitals, community services, parks & gardens, conference centres, fire services, Zoo etc.

Annual Budget : Rs. 4000 mln.

Decompartmentalization

Accountability = Responsibility + Commensurate Authority

Devolution: Administrative & Financial Powers

Creations of Six Zones as cohesive units for prompt service delivery under Commissioners

AC to DC: AC rooms to Daily Chores

Regulatory Functions - top down Developmental Functions - bottom up

Administrative Charges: Check Free-Riders and inculcate “polluter pays concept”

Flexible work methods: Suit citizens’ convenience

Citizens Charter: Computerised complaint redressal system for time bound quality services

Enforcing Discipline: Top Down

Micro Planning: Rationalize Men, Materials, Machines & Money

Awards for Meritorious Employees: Bottom Up

Plugging loopholes in property taxation

• 25% area to be assessed each year

• Fixation of accountability

• Cross verification & social auditing

Plugging loopholes in Octroi collections

• Closed loop wireless communications

• Flying squads

• Vigilance checks & social auditing

Computerization of all accounting systems

Profit centre approach to bring in efficiencies in service delivery Switchover from Govtal. accounting systems to commercial accounting

Results achieved without any hike in tax, cess and charges structure

• Out of arrears totalling Rs.1020 mln. in property taxes 97% recoveries achieved

• Un-assessed properties yielding annually Rs. 300 mln. of taxes brought under net

• Under assessed properties yielding annually Rs.180 mln. of taxes brought under net

• Octroi collections jumped up by 19%

Unit Rate system for roads, water supply sewerage, lighting, maintenance

Breaking the cartel of contractors

Six Month Six Page rule

Quality checks on construction through Third Party Quality Assurance

Results

• Plan expenditure increased by 600%

• 825 classrooms constructed in the slums in 18 months

• 95% of pop. covered by protected drinking water

• New water treatment plants commissioned increasing the capacity three-fold

Results

• New sewerage treatment plants commissioned increasing the capacity six-fold

• 92 kms. of main roads widened

• 82% of Slums upgraded

• 300 kms. of new roads laid

Results :

• Street lighting goes upto 98.2%

• 96.5% population covered by sanitation services

• 98% garbage cleared daily

• Private Public Partnerships

• Surat First Crusade launched

Declared second cleanest city in the country by INTACH

75% reduction in morbidity rates (IMA)

Awarded “Best Practices Award” by UNCHS (Habitat)

Citizens owning the city and increased social auditing of the Municipal Corporation

Increased self-esteem, team spirit in the employees

CONCLUSIONS• Delta Change is Possible• Capacity Building from within Yields Manifold

Benefits• Delta Successes Catalyze more Successes• Experimentation and Adaptation Needed• Mistakes help in Faster Assimilation of Learning• Speed of Information Flow is a Function of Success• Empowerment of Employees brings out Attitudinal

Changes that support Change Management

We don’t see things as they arewe see them as we are

Anais Nin

No matter how bleak the situationThere are always two alternatives

Polish Proverb

PERSPECTIVE

Thanks for your

kind attention