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1

December 2014

Commissionaires Newfoundland and Labrador

Welcomes RCMP Guards and Matrons

THE COMMISSIONAIRE Commissionaires Newfoundland and Labrador

Security Services Newsletter

In early February 2014, Public Works and Govern-

ment Services Canada issued a Request for a

Standing Offer on behalf of the RCMP in Atlantic

Canada for provision of detention cell services by

Guards and Matrons.

Commissionaire Divisions in Newfoundland,

Nova Scotia and New Brunswick/PEI responded

with a proposal which demonstrated our capacity

to undertake this contract. Several weeks later, we

were advised by RCMP procurement that Com-

missionaires Atlantic Region were the successful

bidder.

Effective 1 October, 2014 the Guards and Matrons

contract reverted to Commissionaires Newfound-

land and Labrador. Since that time, we have suc-

cessfully rebadged and employed over 160 indi-

viduals who were previously working in RCMP

cells across the province.

Commissionaires Newfoundland and Labrador

subsequently employed an Accounts Manager who

is solely responsible for the Guards and Matrons

Contact. Mr Justin Perry, is a Certified Public Ac-

countant, who comes to us from the Nova Scotia

Department of Justice, Correction Services where

he was Training Coordinator and Accounting Ad-

ministrator. Mr Perry will deal directly with De-

tachment Commanders or their designates on the

Guards and Matrons Program. All completed pay-

roll sheets, other information or general questions

should be directed to Mr Perry. He can be reached

by email at [email protected], by fax

at 754-6181, by cell phone at 754-0757 or by of-

fice phone at 754-0757 Ext 221.

We believe that the transition period has been very

seamless with few significant issues arising as a

result. Our Guard and Matrons provide services in

each of the following detachments:

We are proud to have Guards and Matrons join Com-

missionaires Newfoundland and Labrador and we

look forward to working with each of them well into

the future. The work of Guards and Matrons is essen-

tial to RCMP operations in this province. Guards and

Matrons are responsible for the security and well be-

ing of all those in RCMP custody. They are also re-

sponsible for all prisoner-related clerical and moni-

toring duties associated with that work. Each Guard

and Matron is required to be highly vigilant in their

duties and professional in their approach to these

tasks. Guards and Matrons must know their job well

and must ensure that they are fully aware and knowl-

edgeable about how to complete their tasks in an ap-

propriate manner.

The duties of Guards and Matrons are different from

trained Security Officer’s and their role is different

from Commissionaires who provide that service.

Guards and Matrons are a complementary component

to our organizational structure which now includes a

Security Officer Division and a Guards and Matron

Division.

We are pleased to welcome Guards and Matrons to

Commissionaires Newfoundland and Labrador.

Guards and Matrons in Newfoundland and Labrador Baie Verte Clarenville Goose Bay New West Valley

Bay D’Espoir Corner Brook Grand Fall Winsor Placentia

Bay St.George Deer Lake Harbour Breton Port Saunders

Bell Island Ferryland Holyrood Sheshatshiu

Bonavista Flowers Cove Lewisport Springdale

Burgeo Fogo St.Anthony

Burin Forteau Mary’s Habour Trinity Conception

Cartwright Gander Natuashish Twillingate

Channel Port aux

Basques

Glovertown

mailto:[email protected]

2

- A package delivered Mon-

day to Halton Regional Head-

quarters containing a suspi-

cious white powder has been

deemed a false alarm. Hamil-

ton Spectator

- A months-long investigation

by Saskatoon police has led

to one of the largest seizures

of cocaine in the city's his-

tory. The Star Phoenix

- An Edmonton man faces 74

charges after officers with

Canada Border Services and

Alberta Law Enforcement Re-

sponse Teams (ALERT)

seized four packages of stun

guns. Edmonton Journal

- Justin Bourque was suffer-

ing from sleep deprivation

and felt

depressed

about his

life in the

days be-

fore he

commit-

ted one of the worst police

shootings in Canadian history,

newly released court docu-

ments reveal. Canadian

Press

- Threats from an Egyptian militant

group that has pledged allegiance to

ISIS prompted Canada to close its

embassy in Cairo on Monday. Na-

tional Post

- The weakened watchdog group

overseeing Canada's ever more

powerful spy service says it is

"struggling to operate efficiently"

and falling behind at investigating

complaints. The five-seat Security

Intelligence Review Committee,

better known as SIRC, was estab-

lished 30 years ago to assure Parlia-

ment the activities of the Canadian

Security Intelligence Service

(CSIS) are lawful, appropriate and

effective. But in a new 2013-14

performance report, SIRC raises

doubts about its ability to properly

execute some of those duties fol-

lowing a spate of resignations and

retirements. Ottawa Citizen

- A Calgary man who drove a bomb

-laden car into an Iraqi military

base outside Baghdad last Novem-

ber, killing 46 people, appears amid

a treasure trove of documents and

videos that lay bare the bureaucratic

underbelly of ISIS. CBC News

- An Ontario Superior Court

judge is going to be asked to

unseal court documents be-

lieved to contain allegations of

leaks within the RCMP security

unit that protects Prime Minister

Stephen Harper and his family.

Postmedia News

- A Calgary imam is calling for

a national inquiry into the re-

cruitment and funding of home-

grown Muslim extremists after

an ISIS propaganda video en-

couraged more attacks against

Canada. Postmedia News

- Federal Public Works officials

had to persuade at least one pri-

vate operator to lock down a

building that housed a federal

department on Oct. 22, as work-

ers throughout the parliamen-

tary precinct waited to hear if

the threat of a rampaging gun-

man had ended. Ottawa Citi-

zen

- Public Safety Minister Steven

Blaney says Canadian officials

revoked the passport of John

Maguire, an Ottawa-area man

who joined ISIS in Syria and

who is calling for Muslims to

carry out lone-wolf attacks in

Canada. CBC News

Security Services News Synopsis

Domestic



3

financial aid for the families of

suicide bombers; to operate like

an independent state; creating a

cur-

rency

using

gold,

silver

and

copper coins imprinted with an

Islamic State design; maintain a

detailed accounting system, log-

ging every expense in its terror-

ism campaign; attendance on its

fighters; marking who’s injured

and who’s on vacation, and a re-

cord of their contact information.

CTV News

Abou Al Naja, a man with a de-

monstrably explosive temper, did

something on Oct. 9 that gives

them "reasons to fear that he will

commit a terrorist act," according

to an application for an Sect.

810.01 recognizance order that

was filed against him earlier this

week.Toronto Star

- The Government monitors social

media as a part of its general me-

dia monitoring services,” said a

spokesperson for Public Works

and Government Services Canada,

the department overseeing the ten-

der, admitting at the outset that

agencies use the data of Canadians

off of social media to inform spe-

cific policy. Motherboard

- In the days leading up to his

shooting rampage, Parliament Hill

gunman Michael Zehaf-Bibeau

was ac-

cessing

the

Internet

in at

least two

locations, one of which is known

to be a hot spot for criminals. The

Ottawa Citizen

- Islamic State documents that

show the terrorist group ISIS, also

called ISILhas a sophisticated

level of bureaucracy -- including

- Canadian spies used death

threats to secure sources and

allowed the assassination of

two people on Canadian soil

by a foreign agency, a former

intelligence officer alleges in

documents filed with the Fed-

eral Court. Danny Palmer, a

former intelligence officer

with the Canadian Security

Intelligence Service (CSIS),

also said he authored two

threat assessments in April

and August 2001 warning of

an “aerial attack” against the

U.S. that were never passed

on to U.S. authorities, accord-

ing to court documents.

APTN National News

- Stephen Harper told Russian

President Vladimir Putin

flatly that he needs "to get out

of

Ukraine,"

when the

two met

at a

Group of 20 summit of major

economies in Brisbane. The

Globe and Mail

- Authorities are seeking a

peace bond against a 21-year-

old Montreal man they be-

lieve to be a terror threat, ac-

cording to court documents.

Police allege that Ahmed



4



US - In advance of today's

expected release of the CIA

'torture report', the White

House and U.S. intelligence

have taken steps to shore up

security at American facili-

ties worldwide. Militants

claim to have beheaded

American hostage Peter

Kassig in a video published

to the Internet on Sunday,

purportedly from terror

group ISIS. CNN News

- The majority of bank ac-

count hijackings over the

past decade used the Tor

privacy service to hide

thieves' locations, according

to a US Treasury Depart-

ment report. arcs technica

- Researchers have discov-

ered new capabilities in the

BlackEnergy crimeware tool

that significantly extend its

reach - the ability to run on

network devices, steal digi-

tal certificates, and render

infected computers unboot-

able. BlackEnergy emerged

as a tool for launching de-

nial-of-service attacks. It

later morphed into crime-

ware used to funnel banking

credentials and most re-

cently was observed as ob-

served as a refitted piece of

software for espionage that

targeted the North Atlantic

greater transparency and

stronger democratic oversight in

the way security agencies moni-

tor the internet , expressing the

view that the 'Five Eyes' intelli-

gence-sharing treaty should be

published. The Guardian

Middle East - Gulf Arab lead-

ers are to meet in Qatar at a

summit to push forward plans

for a unified military command

and an Interpol-like agency to

counter regional foe Iran and

self-declared jihadist groups. Al

Jazeera

Australia - The Australian Fed-

eral Police drafted a control or-

der for Australia’s most wanted

terrorist, Khaled Sharrouf, but

decided against pursuing it be-

fore he illegally left Australia

on his brother’s passport, The

Herald-Sun

North Korea - Cyber-attack on

Sony Pictures Entertainment

has been traced to a five-star

hotel in Bangkok, the hackers,

believed to belong to a pro-

North Korea group. The Nation

China - China sentenced eight

people to death for their roles in

two knife and bomb attacks this

spring in the country's violence-

plagued western region of Xin-

jiang. Reuters

Treaty Organization, Ukrainian and

Polish government agencies, and a

variety of sensitive European indus-

tries over the last year. arcs tech-

nica

- A group of Wall Street-savvy

hackers that have penetrated the e-

mail accounts of more than 100

companies, allowed them to obtain

highly valuable plans concerning

corporate acquisitions and other

insider information. arcs technica

UK -Conservative MP David Davis

and Labour MP Tom Watson will

legally challenge the government

over the introduction of the Data

Retention and Investigatory Powers

Act which gives police and security

services access to people’s phone

and internet records. Press Asso-

ciation

- Starting in January 2015, the

United Kingdom (UK) will begin

testing the integration of driverless

cars on its roadways in three cities -

driverless cars are liable to being

stolen and used in terrorist at-

tacks. Business Insider

- A man has been arrested by

counter-terror police over an al-

leged plot to kidnap and murder an

officer from Britain's second-largest

force. Daily Mail

Europe - Nils Muižnieks, the Com-

missioner for Human Rights at the

Council of Europe, has called for

Security Services News Synopsis

International

http://arstechnica.com/security/2014/10/suspected-russian-sandworm-cyber-spies-targeted-nato-ukraine/

http://arstechnica.com/security/2014/10/suspected-russian-sandworm-cyber-spies-targeted-nato-ukraine/

5

Commissionaires Newfound-

land and Labrador (CNL) is

one of the largest security pro-

viders in the marine facility sec-

tor with over 100 members

dedicated to security duties at

various types of marine facili-

ties throughout the province in-

cluding Marine Atlantic,

St.John’s Port Authority, Coast

Guard, Oceanex, Technip,

Longpond Marine Facility Bot-

wood Marine Facility, and the

Goose Bay Port Facility.

Historically, our members have

demonstrated a high degree of

professionalism, commitment

and dedication in fulfilling their

duties in this environment and

have, by and large, performed

admirably in fulfilling their se-

curity responsibilities to marine

facility operators.

The changing world security

climate coupled with our na-

tional need to maintain a high

standard of security at our ma-

rine installations has resulted in

more complex and evolving se-

curity regimes at our ports.

These factors have led to the

introduction of more demanding

national legislation and security

regulations, currently embodied

in Transport Canada’s Marine

the recognition and detec-

tion of weapons, explosives

and incendiaries and other

dangerous substances and

devices;

the recognition of the char-

acteristics and behavioral

patterns of persons who are

likely to threaten the site’s

security;

techniques that might be

used to violate security pro-

cedures or to circumvent

security procedures, equip-

ment or systems;

crowd management and

control techniques;

use and maintenance of se-

curity-related communica-

tions;

emergency preparedness

and response and contin-

gency planning in the con-

text of their assigned duties;

the operation, testing, cali-

bration and maintenance of

security equipment and sys-

tems;

inspection and monitoring

techniques;

Transportation Security Regula-

tions (MTSRs) which were intro-

duced on 01 July 2004. These

regulations aim to safeguard Can-

ada’s marine transportation sector.

They provide detailed guidance to

port and marine facility operators

regarding necessary security struc-

tures and procedures at these instal-

lations. The introduction of the

regulations and their associated se-

curity enhancements demand an

increased level of expertise, new

knowledge and new sets of skills

for personnel dedicated to security

tasks at marine facilities.

CNL has ensured that selected

members engaged in provision of

security services at marine facilities

are appropriately screened for these

duties and that they have received

the necessary training. Commis-

sionaires working at Marine Facili-

ties and Ports are provided training

in PSWR.

The areas of knowledge included in

this training is as follows:

current security threats to ma-

rine facilities and infrastructure

including terrorism, contraband,

cargo theft, collateral damage,

piracy, refugees/stowaways and

active shooters.



Persons With Security Responsibilities

(PWSR)

Marine Security Training

Essential Training For Marine Security Personnel

http://laws.justice.gc.ca/en/showdoc/cr/SOR-2004-144/en?page=1



6

methods of performing physi-

cal searches of persons and

goods, including personal ef-

fects, baggage, ships' stores

and cargo;

the relevant provisions of the

marine facility security plan.

Those parts of the plan rele-

vant to your duties and secu-

rity procedures should be pro-

vided to you by the MFSO;

and

the meaning and security re-

quirements of the different

MARSEC levels.

There are three distinct levels of

security which govern procedures

at our ports.

heightened risk of a security threat

or a security incident

MARSEC Level (3) can be de-

clared for a limited period when a

security threat or security incident

is probable or imminent regardless

of whether the specific target is

identified. Such probable or immi-

nent risk might include, but is not

limited to:

A credible threat of an immi-

nent act of terrorism, whether or not

directed at a specific target;

A confirmed act of terrorism, or

an actual occurrence of undeter-

mined nature believed to be a threat

to Canada's maritime security;

Specific and credible informa-

tion that unauthorized weapons,

dangerous substances and devices,

or equipment intended for use

against persons, vessels or facilities

have been found on a vessel or in a

marine facility, including weapons

of mass destruction. Any requirement that the MARSEC

level be set at level 3 shall include

the advice that this is an exceptional

measure which will apply only for

so long as the threat is imminent, or

for the duration of the security inci-

dent.

MARSEC Level (1) is the

security level for which mini-

mum security procedures are

maintained at all times by ves-

sels, ports and marine facili-

ties, as defined by the Marine

Transportation Security Regu-

lations (MTSRs). Transport

Canada, through the office of

the Director General, Marine

Security, is responsible for

determining the operating se-

curity level for Canadian

flagged vessels, vessels in Ca-

nadian waters, as well as Ca-

nadian ports and marine fa-

cilities regulated by the

(MTSRs).

MARSEC Level (2) is the

security level imposed for a

limited period as a result of a



Commissionaires Assigned to Canadian Coast Guard un-

dertake Persons With Security Responsibility Training

(PWSR) (L-R) J.Lynch CEO/Instructor, Cmre Ashley

Clancey, Cmre Norm Oliver, Cmre Richard Pantin, Cmre

Wayne Wilson, Cmre Jennifer Dillon, Cmre Doug Scott.

7

St. John’s, NL Commission-

aires Newfoundland and Labra-

dor has been inducted into the

Workplace Health, Safety and

Compensation Commission’s

(the Commission) CEO Safety

Charter.

The Charter’s mandate is to

support the continuous im-

provement of healthy and safe

workplaces throughout the

province. As ambassadors for

safer workplaces, signatories

have demonstrated their com-

mitment to preventing injuries

and promoting health and safety

in the workplace.

Mr. Lynch becomes the 62nd

business leader since 2007 to

become a signatory to the CEO

Safety Charter.

“I am very pleased to accept

this honor on behalf of the over

600 Security Professionals

working with Commissionaires

throughout Newfoundland and

Labrador. Their commitment to

work safety is exemplary and

certainly worthy of recognition”

James Lynch CEO


land and Labrador is a not-for-

profit organization with over 60

providing safe environments for

its staff, its clients, and the pub-

lic visiting facilities under their

care.”

To learn more about the Com-

mission’s CEO Safety Charter

visit: www.whscc.nl.ca

About the Workplace Health,

Safety and Compensation

Commission

Serving over 19,000 employers

and approximately 13,000 in-

jured workers, the Commission

is an employer-funded, no fault

insurance system that promotes

safe and healthy workplaces,

provides return-to-work pro-

grams and fair compensation to

injured workers and their de-

pendents.

years of security service in this

province. Their social mandate is

to provide meaningful employment

to veterans of the Canadian Armed

forces, RCMP, other police and

uniform services, as well as any

other Canadian citizen interested in

the security field.

The Newfoundland and Labrador

Division employs over 600 Com-

missionaires serving as security of-

ficers in provincial, federal, com-

mercial and private facilities.

“We are very pleased to welcome

Commissionaires Newfoundland

and Labrador and its CEO, Jim

Lynch, into the CEO Safety Char-

ter,” said Leslie Galway, Commis-

sion CEO. “This organization con-

tinues to demonstrate excellence in



Commissionaires Recognized For Exemplary Safety Record

by WHSCC

8

Commissionaire Carl Miller Retires



CCG Cmres Bob Power, Miller, Norm

Oliver & Jennifer Dillon Cmre Miller & family with

Mr.Bruce Vey

Cmre Oliver presenting gifts

from CCG Cmres

On November 21, 2014 CCG Cmres held a farewell get-together for Cmre Carl Miller, who would be retir-

ing on 27th November at 0800hrs after dedicating 15 years and 9 months of service to the Corp of Commis-

sionaires.

Cmre Miller joined the Corp of Commissionaires on 31st March 1999; his first assignment was at the Ava-

lon Mall until June 2000. In June of 2000, Cmre Miller then moved on to the Northwest Atlantic Fisheries

Centre (DFO) site, until moving to Coast Guard in July of 2001.

Before joining the Corp, Cmre Miller attended Memorial University, he also wrote a book about all the

communities where his mother came from; the book can be found in the Newfoundland Section at the

MUN Library, titled “Ireland’s Eye Island”.

Cmre Miller’s future plans include spending more time with his family; especially his grandson, Brandon

(the apple of his eye). Also, enjoying such activities as fishing, hunting , gardening, woodworking and

music. Cmre Miller also plans on continuing to do some writing and research.

Cmres at CCG wish Carl all the best and thank him for his expertise and time at CCG.

9



Elaine Squires presenting

gift on behalf of CCG

Fleet

Elaine Rolls, Cmre Carl Miller &

Margo Edison

Director of Finance Stacey.Gibbons,

Commissionaire Miller and Director of

Operations/Trg Bruce Vey at Cmre

Miller's Retirement 21 Nov 2014

To: J.Lynch CEO Commissionaires Newfoundland and Labrador

Good Day Sir:

As you already know, I have retired from work, at CCG, as of 0800hrs today, after being with the Corps

since March 31, 1999. At this time, I would like to thank the Corps for providing me with employment

for those many years. It has been an interesting, rewarding and enjoyable period working with many

different Commissionaires and I thank each and everyone of them for that.. Also, I thank all at HQ who

have helped me over the years and I wish everyone all the best for the future.

Sincerely,

Carl Miller

10



Run-Hide-Fight

Concerns About Active Shooters

An Active Shooter is an indi-

vidual actively engaged in

killing or attempting to kill

people in a confined and

populated area. In most cases,

active shooters use firearm[s]

and there is no pattern or

method to their selection of

victims.

Active

shooter

situa-

tions are

unpredictable and evolve

quickly. Typically, the imme-

diate deployment of law en-

forcement is required to stop

the shooting and mitigate

harm to victims.

Because active shooter situa-

tions are often over within 10

to 15 minutes, before law en-

forcement arrives on the

scene, individuals must be

prepared both mentally and

physically to deal with an ac-

tive shooter situation. Com-

missionaires need to be al-

ways vigilant and be watchful

for pre incident indicators

such as those who are:

Demonstrating an unusual interest in or

unusual questions about security proce-

dures, or engaging in overtly suspicious

actions to provoke and observe re-

sponses by security or law enforcement

officers;

Demonstrating an unusual interest in

entry points, peak days and hours of

operation, security personnel, surveil-

lance assets (including cameras), and

access controls such as alarms, barriers,

doors, gates, or locks;

Demonstrating an unusual interest in

security reaction drills or procedures;

multiple false alarms or fictitious emer-

gency calls to the same locations or

similar venues;

Loitering, parking, or standing in the

same area over multiple days with no

reasonable explanation

Unusual interest in speaking with build-

ing maintenance personnel or security

guards;

Attention to or avoidance of surveillance

cameras;

Interest without justification in obtaining

site plans, ingress and egress routes, and

information on employees

Wearing garments not appropriate for

the weather or season without a reason-

able explanation

Sharing media glorifying violent extrem-

ist acts in attempting to mobilize others

to violence

New or increased advocacy of violence

Participation in paramilitary

exercises and reconnaissance

and surveillance activities in a

manner that is reasonably in-

dicative of pre-operational

planning related to terrorism,

particularly in conjunction with

advocacy of violence

Use of cover terms to mask the

true meaning of events or ne-

farious activities combined

with active advocacy of vio-

lence;

Acquisition of suspicious

quantities of weapons and am-

munition, or materials that

could be used to produce ex-

plosives such as hydrogen per-

oxide, acetone, gasoline, pro-

pane, or fertilizer

Suspicious weapons purchases,

such as attempted purchases by

individuals providing inconsis-

tent or suspect identification,

refusal to fill out the appropri-

ate documentation, or issuance

of vague or cryptic warnings

that are violent in nature during

purchase.

Preparing for the possibility

of an Active Shooter in the

workplace is essential. Pre-

ventive measures can in-

clude:

Increase visibility of security

and law enforcement personnel

in areas adjacent to and in front

11



of security checkpoints to deter

unwanted activity

Raise awareness among employ-

ees by conducting “all hazards”

awareness training

During times of heightened

threat, maintain awareness of

travel and patrol patterns and, if

possible, vary times and routes to

avoid predictability

Exercise caution when discussing

travel or personal matters on so-

cial media, unsecured networks,

and in public settings

Establish liaison and regular

communications with local,, and

federal law enforcement, emer-

gency responders, and public

health organizations to enhance

information exchange or clarify

emergency responses;

Report missing or stolen equip-

ment, to include weapons, to the

proper authorities

Raise community awareness of

potential threats and vulnerabili-

ties

Appropriately report all odd or

suspicious activity to client and/

or police

Active Shooter Incident

In the event of an Active

Shooter Incident at your work

site please adhere to the fol-

lowing instructions:

CALL 911 WHEN IT IS SAFE TO DO SO

Watch the Video entitled “Run-Hide-Fight” released by the US De-

partment of Homeland Security. The video is on YouTube and can be

reached by clicking on this web address www.youtube.com/

watch?v=5VcSwejU2D0 or by doing a YouTube search.

It is recommended that all Commissionaires view this video in order

to properly prepare should such an incident occur at your work site.

EVACUATE

Have an escape route and plan in mind. Leave your belongings be-hind. Keep your hands visible

HIDEOUT

Hide in an area out of the shooter’s view

Block entry to your hiding place and lock the doors

Silence your cell phone and/or pager

TAKE ACTION

As a last resort and only when your life is in imminent danger At-tempt to incapacitate the shooter

Act with physical aggression and throw items at the active shooter

WHEN POLICE ARRIVE

Remain calm and follow instructions

Put down any items in your hands (i.e., bags, jackets)

Raise hands and spread fingers

Keep hands visible at all times

Avoid quick movements toward officers such as holding on to them for safety

Avoid pointing, screaming or yelling

INFORMATION TO POLICE

Location of the active shooter

Number of shooters

Physical description of shooters

Number and type of weapons held by shooters

Number of potential victims at the location

http://www.youtube.com/watch?v=5VcSwejU2D0

http://www.youtube.com/watch?v=5VcSwejU2D0

12



Remembrance Day Ceremony

National War Memorial St.John’s

As in previous years, Commissionaires Newfoundland and Labrador participated in the 2014 Remembrance

Day Parade and Ceremony on 11 November, 2014. CEO Jim Lynch and Commissionaire Chuck Hapgood

again layed a wreath on behalf of all Commissionaires in Newfoundland and Labrador. Commissionaires

joined the First Responders Group in the presentation which also included the Royal Newfoundland Con-

stabulary, the RCMP and the Fire Department. There was certainly a large crowd on hand to view this

year’s ceremony. Site Manager Remi Truchon and his wife Rose also laid a wreath on behalf of the Corps in

Gander. See photos below:

13

CEO Jim Lynch presents Com-

missionaire Walter Pearce with

his 17 year bar and certificate.

Walter is the Site Manager at

St.Luke’s Home in St.John’s.

He joined the Corps on 20 June

1997



CEO Jim Lynch presents Com-

missionaire Jennifer Lambert

with the CEO’s commendation.

Commissionaire Lambert was

the Escort Officer who trans-

ported a client for a new con-

tract acquired by Commission-

aires Newfoundland and Labra-

dor. The transport was very suc-

cessful and should open up ad-

ditional opportunities in the fu-

ture.

14

From: stephy stoker <[email protected]>

Date: Wed, 26 Nov 2014 18:41:00 +0000 (UTC)

To: [email protected]<[email protected]>

ReplyTo: stephy stoker <[email protected]>

Cc: Gail Collins<[email protected]>; Sharon Goodyear<[email protected]>

Subject: Re: Christmas Craft Fair Security

Hello Leo, I wanted to pass on my thanks, our thanks, for the wonderful security your Commissionaires provided us with this year. I have to say that Gail and Sharon went out of their way to make the fair even better; they knew where booth holders were, were communicative with ACC staff, checked on patrons and much more. They were wonderful and made out job much easier! Thanks you so much. Stephanie

Notes from Clients



From: Lush, Lynn Sent: October 23, 2014 2:07 PM To: Clarke, John E Subject: RE: Exterior Door Testing

Hi John,

I’ve been meaning to write all day.

I just wanted to say Thanks to you and the Commissionaires for all you do for us everyday. I saw you walking through the halls yesterday after the Ottawa events to ensure we were all safe.

Just thanks

Lynn.

15



From: Edison, Margo Sent: October-23-14 3:05 PM To: Clarke, John E; Adams, David J; Noftall, Tony; Butler, Rebecca S; Wheadon, Baxter E; XNFL, Commissionaire NWAFC Cc: Pike, Dorothy; Rolls, Elaine; Jim Lynch ([email protected]); Gosse, Michelle; Abbass, Lily; Hynes, Sheila Subject: RE: A message from Lynn Lush

This comes as no surprise to me John! The work that you and all the Commissionaires do each and every day is both appreciated and admired by everyone around you.

Lynn is echoing the feelings of many employees who are now taking a moment to recognize the dedica-tion and commitment of those who work in the security field.

Hats off to you on a job well done! Keep up the good work!

Regards,

Margo

Notes from Clients

16



Since its inception , Commission-

aires Newfoundland and Labrador

Division has leveraged the profes-

sionalism, training, experience

and maturity of its employees to

build its current reputation of ser-

vice quality, consistency and reli-

ability. Commissionaires has sus-

tained this reputation through

continual improvement born of

sound leadership by our Site

Managers twinned with quality

management practices.

The overall objective of Commis-

sionaires is to provide meaningful

employment opportunities to for-

mer Canadian Forces (CF) and

Royal Canadian Mounted Police

(RCMP) members, and others in-

terested in the security industry,

by delivering a wide range of se-

curity and related services of un-

compromising quality and consis-

tency to both public and private

sector clients. To achieve this ob-

jective, our organization has in-

corporated a philosophy based on

Quality Assurance Standards de-

tailed in the International Stan-

dard 9001:2008 Quality Manage-

ment Systems (QMS).

Being ISO 9001:2008 certified is

cers.

As part of that assurance the ISO

Standard requires internal and

external audits conducted on a

yearly basis. In January 2015,

office staff at CNL will partici-

pate in ISO audit procedures.

There will be a review of Divi-

sional Procedures, the Quality

Manual and a review of internal

and external audit procedures.

During the day long session all

CNL procedures for service deliv-

ery will be reviewed and tested.

The object of the entire exercise

is to assess the efficiency and ef-

fectiveness of our policies and

procedures related to service pro-

vision.

Copies of our Quality Manual are

available for all Site Managers

and Commissionaires to read.

The Quality Manual is located in

the Member Login section of the

Corps Web Page. Site Managers

are asked to ensure that the Qual-

ity Manual is added to Site Post

Orders. Part of the Audit in-

volves site visits where auditors

will question Commissionaires

and Site Managers on their

knowledge of the Quality Manual.

one of the differentiators that sets

us apart from our competitors.

Over the last five years we have

seen the rapid growth of Security

Services companies in Newfound-

land and Labra-

dor. Today,

there are over

thirty security

services compa-

nies in this prov-

ince all of whom compete with us

for the few security services con-

tracts that exist.

Our Quality Manual (QM) is the

keystone document of the Com-

missionaires’ QMS. It outlines

Commissionaires’ quality policies

and details the standard operating

procedures in compliance with

ISO 9001:2008. Consistent adher-

ence to this QMS ensures confor-

mity throughout the organization

during all stages of service provi-

sion. This QMS-centric approach

enables Commissionaires to pro-

vide dependable quality assurance

and customer satisfaction to our

clients. Our ISO certification is

our assurance to our clients that

they will always receive premier

service from our Security Offi-

ISO Audits

17

All Commissionaires must suc-

cessfully complete the Commis-

sionaires Security Officers

Course without exception.

Commissionaires subscribes to

both ISO 9001:2008 and to the

Federal Government’s Quality

Listing Program, administered

by the Canadian General Stan-

dards Board (CGSB). This pro-

gram requires all Security Offi-

cers

work-

ing

with

Com-

missionaires Newfoundland and

Labrador be trained to the Na-

tional Standard of Canada

CAN/CGSB133.1-2008 as well

as to the standard articulated in

the National Master Standing

Offer (NMSO). These standards

are all met in our online Com-

missionaires Security Officers

Course.

Additionally, all Commission-

aires must meet training re-

quirements and competencies

specified by the client. Client

specific training includes cur-

riculum such as the PWSR

course for Port and Marine Fa-

cilities, Therapeutic Crisis Pre-

vention Training for hospital

environments and DA and D

License training for airport au-

thorities to name a few. Com-

missionaires who fail to meet

these requirements, by a specified

time frame, must cease work until

such time as training is completed

to the satisfaction of the Corps

and the client.

Training and evaluation are con-

ducted according to the CTRSP.

In addition to the Commission-

aires Security Officers Course

(CSOC), Commissionaires are

provided formal instruction while

twinned with a Site Manager or

knowledgeable Commissionaire

for On-the-Job Training (OJT)

which emphasizes professional-

ism, job knowledge, sound deci-

sion-making, communication

skills and appearance.

Upon employment, Commission-

aires are advised that completion

of the Commissionaires Security

Officers Course is a condition of

employment.

Two years ago, Commissionaires

Newfoundland and Labrador en-

tered into a pilot project with Ot-

tawa Division whereby CNL ap-

plicants could gain access to Ot-

tawa’s online Commissionaires

Security Officers Course.

During the pilot project, Ottawa

charged CNL no fee for the

course. As such, CNL did not

charge applicants a fee for the

course. As of January, 2014 Ot-

tawa Division now charges

$60.00 for every Commissionaire

who subscribes to the course.

This fee is covered entirely by

CNL at no cost to the employee.

Despite this fact, we still have a

small number of employees who

do not complete the course in the

30 day time period allotted.

Effective immediately, any appli-

cant wishing to apply to Commis-

sionaires for work will first have

to complete the online Security

Officers Course before their ap-

plication will be accepted by HQ

unless operational requirements

differ.

Notwithstanding, any Commis-

sionaire, currently working on a

work site, who has not completed

the Commissionaires Security Of-

ficers Course will be contacted

over the next several days and

will be removed from the site un-

til such time as they have com-

pleted the course as required.

Commissionaires Security Officers Course



18



Commissionaires prides itself

on producing best trained em-

ployees in the security industry.

The organization adheres to the

requirements of ISO 9001:2008,

as well as those of the Federal

Government’s Quality Listing

Program administered by the

Canadian General Standards

Board (CGSB). As a result

Commissionaires trains it peo-

ple to a higher standard than

virtually all other entities in the

industry. It is one of the attrib-

utes which favorably distin-

guishes our organization from

our competitors.

Commissionaires training re-

volves around three core in-

structional packages; Commis-

sionaires Security Officers

Course, Commissionaires Su-

pervisor Course Levels I and II,

and Commissionaires Instruc-

tors Course. These are supple-

mented by an array of non core

specialty and complementary

courses, twinned with various

professional development op-

portunities.

Training development is cen-

tralized for Commissionaires

core instructional packages.

National Office is mandated by

the collective to develop and

maintain modern, effective cur-

riculum for each of these

courses, in close collaboration

with Divisions. The develop-

ment of non core instruction can

Divisions have the training re-

sources required to train large

volumes of training candidates,

be it their members, members of

another Division or external cli-

ents who are situated within

their lines. The second is that

Divisions possess the regional

expertise to understand and

meet the regulatory exigencies

specific to their provinces.

In addition to core training,


land and Labrador offers a num-

ber of non-core training pro-

grams which includes Persons

with Security Responsibilities

(PWSR) designed for Security

Officers in a Marine Security

environment, Therapeutic Cri-

sis Prevention Training for hos-

pitals and correctional setting ,

Aeronautics Security Training

for those employed with Airport

Authorities, and Service Advan-

tage which deals with Customer

Satisfaction training. Any of

these courses are open to Com-

missionaires wishing to avail of

this training.

be both centralized and de-

centralized. It is most often gen-

erated by a lead Division which

has identified a specific internal

requirement it must train to or

an external opportunity it

wishes to exploit.

Training delivery is de-

centralized, with Divisions de-

livering requisite training for

prospective and serving Com-

missionaires. There are two

reasons for this. The first is that

Commissionaires Supervisors Course

L-R-Jim Lynch-CEO/Instructor, Site

Manager Art McEvoy, Asst Site Man-

ager Glenn Suley-Site Manager Derrick

Sheppard, Site Manager Colleen Fagan,

Site Manager Matthew Emberton, Site

Manager Dennis Coish, Site Manager

John Barbour, Site Manager Roseanne

Coffin.

19


Security Services Newsletter Season’s Greetings From the Board

of Governors and the

HQ Staff of Commissionaires

Newfoundland and Labrador

Division

Documents

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