The Cleaning Gazette - June 2012

7/31/2019 The Cleaning Gazette - June 2012

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The Official Publication of the Cleaning Industry Trainers Guild June 2012 I Issue 48

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University of Texas at Austin

Scientific Cleaning in theBuilt EnvironmentBy Bobby Moddrell,Manager of Training andCompliance, Custodial Services,University of Texas at Austin

The University of Texas at Austin isa big place, twelve million square feetto keep clean in a big variety of build-ings. For the past decade, weve cleanedusing a process called (OS1), developedby ManageMen. Some call it scientificcleaning.

We standardize cleaning as a leanoperation using a minimum of equip-ment and cleaning agents, done bycleaning teams. It includes strategicallydesigned workloads for each teammember, ergonomic equipment, envi-ronmentally friendly materials, and anemphasis on safety. That helps assureconsistent cleaning across a big cam-pus. But most of all, we want our clean-ing personnel to think on the job, andwe try to educate them to do that well.

Education and TrainingEach new employee receives 112

hours of training and education beforedoing a lick of work. After that, eachone gets 40 hours of refresher and up-grade per year. We not only want them

to know how, we want them to un-derstand why. If they understand why,they deliver quality we cant write in astandard.

Most of our training and educationis delivered in the evening, the workshift for most cleaners. Heres a sampleof subjects we cover:

Pathogenic Microorganisms: How bacte-ria multiply. Cross-contamination.Transfer media. Portals of entry. Where

to apply germicides, and friction toolslike micro-fiber that enhance germicidaeffectiveness.

Particulates in air: Why we have deepconcern for indoor air quality. Historyof early humans staying in one spotuntil accumulated waste forced them tomove. Controlling particulates by dust-ing, then filtering dusty air with highefficiency vacuums. We use examples

The University of Texas campus features over 12 million square feet ofcleanable area in a wide variety of buildings.

(Continued on page 4)


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Cleaning Industry TrainersGuild Leadership Group

The Cleaning GazetteEditor-in-Chief: Chris Wallace

Publisher: Clark Kidman

The Cleaning Gazette is the official publicationof the Cleaning Industry Trainers Guild. Pub-lished at irregular intervals to promote thegrowth of professionalism in cleaning indus-try. For subscription information contact viaemail [email protected].

OFFICERS

PresidentJoseph Garcia

Mt. San Antonio College

Vice PresidentJewel Golson-Roberts

University of North Carolina

Vice PresidentMary Clark

Michigan State University

Communication DirectorRuss Goldin

Eat My Dust

ADVISORY COMMITTEE

Jan Allen

The University of Michigan

Marcela Bernal

GMI Building Services

Jeff Hawkins

Provo City School District

Charles Hollis

ManageMen

Guido Piccarolo

Los Angeles Habilitation House

Chris Romero

Sandia National Labs div Lockheed Martin

Corey Wright

University of Texas

By Joseph E. GarciaSupervisor, Custodial ServicesMt. San Antonio CollegeCertified (OS1) TrainerPresident, Cleaning IndustryTrainer's Guild

With ongoing Vacuum Specialistissues that arise from time to time, at

Mt. SAC, it is great to work throughthe problems and create solutions. Asthe month of May has come and gone,Vacuum Specialist was the BakersDozen training topic for the month. Itwas vital that our message of properuse, on going training, and most im-portant proper fit come across to our

Pro Team Super CoachVac Is

the Right Fit for Mt. SACstaff. It is proven, and has been statedby John Walker, that the majority oissues in regards to the Super CoachVacare fitting issues and can be resolvedThe addition of the Custom FittingChart, to our training process hashelped end data free discussion withour staff when it comes to properlywearing and using the Super CoachVac

Taking the time to fit each and everyvacuum specialist, and chart the properstrap/belt measurements, and lumbaradjustment is now protocol and hasbeen added to Boot Camp Training forall new users at Mt SAC. We feel thatproper fit is so important, copies of thespecialist Custom Fitting Chart, wil

be mounted near the VacStation and tape measureswill be placed in the con

trol cabinets.Treating our staff as first

class citizens and showingthat they are not just jani-tors using a vacuum, butthey are specialist using atool and have been properlyfitted and trained to do so

Bruno Granillo, supervisorat Mt. SAC, measures the

back straps of the ProTeamSuper CoachVac.


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GMI Building Services, Inc.California Western School of Law

KBM Facility SolutionsBay Area BuildingThe Boeing Company, Houston, TX

KBM Facility SolutionsThe Boeing CompanySt. Louis

KBM Facility SolutionsHPSCThe Boeing Company, Houston, TX

KBM Facility SolutionsSt. Charles

(OS1) Green CertifiedPrograms of Excellence 2012

(OS1) Green Certified

Programs 2012

Michigan State UniversityMain Library

Michigan State UniversityNatural Resources Building

Sandia National LaboratoriesAlbuquerque, NM

The University of Texas at AustinGeorge I. Sanchez Building

KBM Facility SolutionsTakeda

KBM Facility SolutionsTower IIThe Boeing CompanyHouston, TX

Mt. San Antonio CollegeBuilding 6

Mt San Antonio CollegeBuilding 7 & 11

University of Massachusetts Auxiliary ServicesBerkshire Dining Hall

The University of Texas at AustinRobert A. Welch Hall

University of Massachusetts Auxiliary ServicesMurray D. Lincoln Campus Center

University of Massachusetts Auxiliary ServicesUMass Hotel

Wake Forest UniversityZSR Library

University of MichiganBSRB

University of MichiganNCRC

Wake Forest UniversityTribble


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from clean air rooms filtering sub-micron particles as in semiconductorfabrication.

Basic measurements: For example, howto interpret a pH scale, and how pHrelates to protecting people and surfaces.

Safety and Hazards: Normal safety haz-ards, workers compensation insurance,emergency procedures, bio-waste,Sharps containers, hazmat identificationand disposal, etc.

Searching for Information: We explainagencies like FDA, EPA, and CDC andwhere to find information on their websites. A favorite is a CDC site on anti-bacter ia l soaps with experimentalresults showing that 30 seconds of

friction when washing your hands isas effective as an anti-bacterial soap.And of course, we demonstrate the

proper use of equipment and cleaningchemicals. At Texas, we use graduatedbuckets with Portion Pac pre-measuredcleaning agents, which precludes over-use of chemicals. Regardless of languageor background, every trainee quicklyunderstands one pack for one bucket,bottle, or tank of water. We simplify

both training and execution by usingonly three types of cleaning agent andone germicide for routine daily clean-ing. The three cleaning agents are GreenSeal approved, and the germicide is EPAapproved.

Class work is given in Spanish aswell as English, and for those who need

it, weve even hiredAmerican SignLanguage inter-preters. Finally, intraining and inongoing work, wecommunicate ex-pectations of clean-liness standards,and we follow upwith area audits.

ManageMen is athird party that au-

dits us annually toassure that we arefollowing the pro-cess, and its abenchmarking op-portunity. In addi-tion, managementaudits each crewarea twice a year indetail: a 512-pointinspection that

takes eight hoursto complete. Theaudits let us seehow each crew isperforming, butthe detail opens opportunities to fol-low up with each crew with ongoingtraining in their area using their toolsand giving attention to any special situ-ations or problems they may have.

Benefits of the ProgramThe (OS1) process is a sustainableapproach to cleaning that improved ourchemical program, water usage, paperand plastic products inventory, teamcleaning system, and indoor air quality.Prior to (OS1) we stocked over 200 dif-ferent chemicals, which is fairly stan-

dard for most cleaning operations ofthis size. After (OS1) we cut the num-ber to 25 chemicals, almost an 88% reduction. Most of that reduction is dueto using only PortionPacs environmen-tally responsible chemical concentrates

in pre-measured packs.We cut water usage by roughly 70%The primary reason was switching totwo-sided mop buckets and microfibercloths. Traditional mop buckets hold fivegal lons of water. Our two-s idedrestroom and utility buckets hold 1.25

(Continued from cover)

Scientific Cleaning

in the BuiltEnvironment

(Continued on next page

The University of Texas Tower is 328 feet tall and has become asymbol of Austin since its construction in 1937.


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and 2 gallons of water respectively.Additionally, a two-sided mop bucketkeeps clean solution and contaminatedwater separate. The cleaning solutionlasts longer and cross contamination isreduced.

Microfiber flat mops also conservewater. Traditional string mops transfermore water than necessary to hard floorsurfaces, making it harder to clean andabsorb dirty water effectively. Moreover,the fibers of a traditional string mopdont trap the microorganisms targeted

in common cleaning procedures.Microfiber mops do. They absorb upto six times their own weight in liquidpick up and retention, and their uniquefibers have been shown to reduce bac-teria up to 96%. These changes broughtour estimated water usage from 863,340gallons annually to 262,302 gallons fora savings of 601,038 gallons of watereach year.

Across campus, we issue toilet pa-

per and hand towels with highpercentages of recycled fiber and post-consumer content. We switched to trashliners made from linear low-densitypolyethylene (LLDPE) that meet EPAsComprehensive Procurement Guidelines(post-consumer content ranging from10%-100%). All our liners contain 100%post-consumer recycled resin. We re-duced our annual liner waste to land-fills by an estimated 36%, from 220,459

pounds of waste annually, down to141,847 pounds.

Daily Work(OS1) team cleaning enhances worker

safety by keeping employees togetheras a team of specialists working thebuildings. This way, if an incident oc-

curs, someone is present to assist.Additionally, traditional zone cleaningrequires electricity on each floor of abuilding in order to power all neces-sary equipment and keep rooms welllit. With team cleaning, the team movesthrough the building floor by floor, sothey need electricity only on the floorthey are working at the time.

At the start of a shift, each team

checks in at a team meeting. What hap-pened on the previous shift? What spe-cial projects are on for that shift? Exactamounts of each chemical and otheritems are distributed into the inven-tory for each employee. Then it is warmup time. These are exercises speciallydeveloped by Custodial Service and theuniversitys Kinesiology Department.They are a team-building exercise aswell as a physical warm up.

End of shift meetings count howmany towels, mop heads, and chemicalpacks were used. Abnormal usage(deviation from standard work) isexplained, and service requests are filledout. Most service requests are for main-tenance. Custodial Service personnel arethe only people that regularly see

every floor of every building everyworkday. Part of their responsibility isto look for any kind of facility prob-lem and report it for correction, fromdrippy faucets to bare electrical wires.

Why the Science is ImportantThrough the daily maintenance of

campus buildings, Custodial Services ishelping sustain the built environmentat the University of Texas-Austin. Wework to prolong the life of buildingsand materials therein, and to improve

the quality of life by all occupants in-side these buildings. The EPA estimatesthat most of us spend nearly 90% ofour time indoorsat work, at homeor in transitso it is increasingly im-portant to maintain an indoor environment free of pollutants.

A recent study measured the indooair quality of a building maintained withan average upright vacuum and foundthat the level of air pollution was

roughly ten times the EPA limit of par-ticulates emitted from automotiveengines.i This is not surprising consid


Reminder: Bakers Dozen

Inservice Lessons for 2012

(OS1) team cleaning

enhances worker safety bykeeping employees togetheras a team of specialistsworking the buildings.This way, if an incidentoccurs, someone is presentto assist.


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ering that cloth filter bags on traditionalupright vacuums only remove 30% ofpollutants from the air. To improveindoor air quality, Custodial Servicesselected Super CoachVac backpack vacu-ums manufactured by Pro Team, whichhas earned the Pro Team Vacuum, the

Carpet Research Institutes (CRI) greenlabel certification. These vacuums pro-vide four-level filtration, removing 99.9%of lung-damaging particles, and in ad-dition they help protect carpet, extendcarpet life, and thus reduce the need toreplace it.ii

Custodial Services at the Universityof Texas-Austin is committed to fur-ther improvement of a healthy envi-ronment for everyone on our campus.

Our immediate plans include revisingthe workload plans for all twelve mil-lion square feet we cover to permit fine-tuning our expectations and work crewrouting strategies.

We are also committed to continu-ally re-training all staff on the why be-hind every what that we perform, sothat we adopt all new, confirmed learn-

ing about the built environment as soonas it comes out. A cleaning staff thatunderstands the reasoning underlyingtheir work is much more versatile. Train-ing in how to do the work will get thejob done when everything is routine.Understanding why creates a workforcethat can more readily adjust to newassignments when special projects ordisruptions take place, and they readilyrelate to the tenets of our organizationand take to better ways of cleaning.Sometimes they devise better cleaning

ideas themselves.

Our Underlying ValuesWithin Facilities Services, we em-

phasize five core values:

Service

Integrity

Teamwork

Excellence

Stewardship

And our OS1 Philosophy of Clean-ing has seven additional tenets:

Clean for health first then appear-ance

Treat cleaning workers as first classcitizens

Simplify, Simplify

Utilize the clean syndrome

Go beyond compliance on safety

regulations Minimize environmental harm

Exceed expectations

The why behind everything we dorelates to one or more of these corevalues or philosophies of cleaningThrough ongoing reminders and train-ing, these basic concepts reinforce em-ployees in their efforts to prioritize whaneeds to be done.

Our training program is unique, butonly one of a growing number of (OS1)cleaning programs. However, our staffis very proud that many of our peershave visited us to attend our trainingor to participate in extensivebenchmarking. Some of them are: TheUniversity of Michigan, WashingtonUniversity, Texas A&M, Shawnee Mis-sion Schools, Occidental College, USSIFlorida, University of California SantaCruz, Mt. San Antonio College, AustinConvention Center, and the AustinPublic Library.____________________________i The number is from Michael A. Berry, The Science oCleaning, prepared for (OS1) Users Symposium, 2006p. 31. Berry found particulate counts of 2,360 micrograms per cubic meter in a building cleaned with standard upright vacuum cleaner. The EPA standard foengines is 150 mg/M for particles up to 10 micronsdiameter, and 65 mg/M for particles less than 2.5 microns diameter. Both standards are a 24-hour averageThe smallest particles are known to cause the mos

lung damage because they deeply penetrate the lungsThis is an apples and peaches comparison, but Berrymade his point that poorly filtered indoor air has manytimes more particulates than EPA permits from automotive engines. The EPA standards can be found athttp://www.epa.gov/reg3artd/faqs/APDFAQ.htm#dpmThe report on Michael Berrys study is at: http:/

www.kbmfs.com/pdfs/UNC_Technical_Report_2006.pdf

ii John Walker, Vacuum Specialist Playbook,ManageMen, 2010.

(Continued from page 5)

Scientific Cleaning

in the BuiltEnvironment

Super SecretWebsites

Websites you should check

regularly for professional

updates include:

www.managemen.com

www.simoninstitute.org

www.cleaningindustrytrainersguild.com

www.youtube.com/user/os1channel


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Beyond Compliance Program MoreThan Just Meeting OSHA RequirementsImplementation of (OS1) Helps Keep KBM Employees Safe

Every employer has a duty to theiremployees to have them return homein the same condition as to whichthey reported to work. OSHA lawshave been created to help companies

do just that.Requirements of OSHA include

companies having a written program,a document describing who is respon-sible for training employees on MSDS,documenting and tracking chemical in-ventory, having the MSDS availablefor employees to review in less than10 minutes and an employees RightTo Know Training.

KBMs use of the ManageMens

(OS1) cleaning process and itsBeyond Compliance segment doesjust what is says; it goes beyond com-pliance and OSHAsrequirements.

We start off with aSafety Yellow mountedwall box with binder.There is no mistakingwhere our MSDS ma-terials and information are kept.

Within the Binder can be foundthose items required by the OSHAstandard, KBMs written program,Employees Right To Know, MSDS, aninventory of hazardous chemicals and

documents who is responsible fortraining.

We go beyond compliance with theadditional items con-tained within the Beyond

Compliance Binder. Itemsinclude: (1) a seven stepintroduction guiding theuse of the binder and itscontents. (2) A summary

of the OSHA standard. (3) The MSDSare color coded to match the corresponding chemical and secondary usebottle. The daily use chemicals also havehad the MSDS reformatted for an ease


KBM Facilities Solutions MSDS Beyond Compliance Program


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READ ALL ABOUT IT!Now you can purchase issues ofthe June 2012 Cleaning Gazette.

For purchasing and subscriptioninformation contact

Jill Edmunds at [email protected]

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Beyond Compliance

Program MoreThan JustMeeting OSHARequirements

of use/read. (4) A glossary of termsfound in MSDS is included in thebinder. (5) We use silk screened sec-ondary use bottles to avoid any label-ing issues and the print color corre-sponds with the color of the chemical.(6) A verification of training pin andID card is issued to each employeehaving successfully completed theMSDS program. (7) MSDS are allalphabetically organized within thebinder. (8) Training log indicating

employees having successfully com-pleted the ManageMen (OS1) BeyondCompliance training.

The Beyond Compliance Program

helps ensure that KBM goes beyondbeing compliant, it highlights ourcommitment to PEOPLE ensuring ouremployees are safe. The program alsoallows us to provide our customersease of mind when performing inter

nal audits, safety inspections or anOSHA audit as they are current andimmediately available for review.

MSDS to SDS: Change is cominga decision to modify the HCS (Haz-ard Communication Standard) to alignwith the GHS (Globally HarmonizedSystem of Classification and Labelingof Chemicals) has been adopted byOSHA to improve safety and health

of workers through more effectivecommunications on chemical hazardsEmployers will be required to haveemployees trained on the new labeelements and safety data sheet (SDS)format by December 1, 2013. For moreinformation and phase in dates go tohttp://www.osha.gov/dsg/hazcomhazcom-faq.html


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(Continued on next page)

By Nancy AlbinGuido Piccarolo started by saying we

are here to learn about the proper useof the vacuum and we must practiceand learn how to use this tool to gainthe maximum efficiency. Bakers Dozenand the certification program are theways to achieve excellence, proficiency,

and mastery of this highly engineeredtoolthe Super CoachVac backpackvacuum. It is made to absorb the weighton your hips and legs to avoid backpain and back stress.

Before lunch, I said, You by yourhearts and through your work makethe world more beautiful. The tools wehave, the (OS1) process we follow, thecontinuing professional educationthrough the certification program are

ways in which beauty is present in ourlives. I invited our dear friend, Dr. MaryKelly, to play two pieces of Bach andone piece of Rachmaninoff because itis beautiful. Who you are and whatyou do is beautiful. It is the same beautyyou will hear today.

Guido asked Dr. Kelly, How manyhours have you been practicing theviola? Mary responded, I have beenplaying the violin and viola about

twenty-five years now and that is about20,000 hours of practice. Guido saidto everyone, Time and commitmentare required to achieve excellence. Youmust continually practice and learn.

Mary educated us to Bach andRachmaninoff, pointing out that Bach

May Bakers Dozen at LAHH

The Vacuum and The Viola

Guido Piccarolo,LAHHs (OS1)

trainer, instructsemployees on theproper use of the

vacuum.

Dr. Mary Kelly,faculty at Pasadena

Conservatory ofMusic, performs

Bach on viola.

Dr. Kelly performingRachmaninoff forLAHH custodialspecialists.


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June 18-22, 2012

Janitor University

Class 66

Little America Hotel

Salt Lake City, UT

www.managemen.com

August 5-7, 2012

(OS1) Users Symposium

Hotel Monteleone

French Quarter,

New Orleans, LA

August 8, 2012

Simon InstitureMeeting

Hotel Monteleone

New Orleans, LA


September 6-7, 2012

(OS1) Coach Class

Disneys Grand

Californian

Anaheim, CA

www.managemen.com

October 1-5, 2012

Janitor University Class 67


Salt Lake City, UT

www.managemen.com

October 6, 2012

Simon Institute

Meeting


Salt Lake City, UT


October 16, 2012

ISSA/INTERCLEAN

by John Walker

1:30 4:30 p.m.

McCormick Place

Chicago, IL

wwww.issa.com

November 7-9, 2012

Workloading

Workshop


Salt Lake City, UT

www.managemen.com

while in jail, composed 46 pieces. Itwas a continuous learning, continu-ous practice for Bach as jail was notan obstacle for learning. She said lifeis a journey with moments of discov-ery that make our hearts beat faster.To know yourself through your workis a discovery that happens over life,through a journey.

Thank you ManageMen for givingcustodial specialists a concrete careerpath to follow that makes the world amore beautiful place.


The Vacuum and

The Viola

Mark Walker,

Vacuum Specialist,ready to start at U.S.Coast Guard Base.

Documents

The Cleaning Gazette - June 2012