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BTS • Overview I Business Acumen
www.bts.com • Copyright © 2015 BTS
The BTS Hospital Simulation provides a holistic view of the entire value chain of a hospital, from attracting better paying managed care patients to decreasing average length of stay and reducing medical costs. The solution helps individuals better understand key trade-offs, trends, and challenges that not-for-profit hospitals and healthcare organizations face attempting to balance “mission vs. margin” objectives.
The BTS Hospital Simulation employs a unique approach to learning that places participants in a number of challenging, realistic scenarios. By reasoning through these scenarios, participants draw on their experiences as well as those of their peers to learn and adopt the behaviors that will enable them to manage their business more successfully. After each year of the simulation, feedback and analysis of the team’s results is presented to demonstrate the outcome of the various strategies at play.
Faced with relevant and high-impact business challenges, teams strive to maximize operating margins and patient satisfaction while managing various internal and external stakeholders. Participants assuming the position of the executive team must formulate a strategy and prioritize investments in a quest to generate the greatest improvement on the overall financial health of the organization.
The solution can be used as a stand-alone program or as a module in a more extensive training program.
Objectives
This solution is intended to provide employees with an improved understanding of how the operational decisions they make within their departments and/or divisions affect “the big picture” and where they can have the greatest impact on bottom line improvements, strategic alignment, and decision making.
The BTS Hospital SimulationUnderstanding Key Trade-Offs, Trends and Challenges
BTS • Overview I Business Acumen
www.bts.com • Copyright © 2015 BTS
In addition, participants will learn how to maximize effectiveness and confidence of consultants and salespeople who are working with healthcare organizations. With an enhanced understanding of the pain points, trade-offs, and trends faced by their clients, those working with healthcare organizations are better able to understand and describe the value created and business problems solved by their solutions in the client’s language. Key Learning Points
Managing and understanding:• In-Patient and Out-Patient care flow• Payer mix• Average length of stay• Patient care staff utilization• Cost structure• Patient growth• Bed occupancy• Employee Retention• Patient Satisfaction• Quality
To understand key trade-offs, trends, and challenges that not-for-profit hospitals and healthcare organizations face attempting to balance “mission vs. margin” objectives.
Dealing with unforeseen events and issues in the healthcare industry:• Inventory control• Capital investments• Decreasing margins• Quality concerns• Surgeon turnover
Investing in “Strategic Initiatives” to improve operations:• Reduce medical costs• Work more closely with insurers to improve cash flow• Implement Six sigma• Grow a service line (Cardiology or Orthopaedics) Learning Outcomes
For Healthcare Organizations• Facilitate an increased focus on improved financial performance and
understanding of key value drivers• Provide an improved market orientation and customer awareness• Enhance cross-functional and cross-business effectiveness by improved
collaboration and communication• Create understanding and stimulate discussion around important
challenges faced by the organization
For an organization serving a Healthcare Organization as a client• Improve credibility with clients by understanding the key factors and
considerations that drive their decisions• Identify opportunities through a more thorough understanding of the
interdependencies in the value chain
BTS • Overview I Business Acumen
www.bts.com • Copyright © 2015 BTS
• Conduct relevant and insightful conversations with clients about industry trends and the implications of those trends on their businesses
• Solve business problems by aligning offerings and assets with the client’s challenges
• Describe commercial value of solutions in the same language and with the same understanding as your clients
Target Group
• Individual contributor to Director level employees within hospitals and healthcare organizations
• Organizations with hospitals or healthcare organizations as major clients
Sample Clients
North Carolina Baptist Hospital, Smith & Nephew, Children’s Healthcare of Atlanta
Testimonial
“We wanted to expose leaders to the “big picture” challenges in running a hospital profitably but do so by placing them in a safe learning environment where choices lay in their hands and any resulting mistakes could be learned from. What we ended up with was not only that but also a way to have some fun while learning about financial principles.
In working with BTS, I discovered that there are still providers out there who actually do take the time to not only listen to the client but anticipate their needs and potential challenges. With every twist and turn in the process of customizing the business acumen learning solution for our hospital, BTS provided superior guidance, follow-through, and professional service, from inception to pilot to completion.”
Amy LaRose, Organizational Development - North Carolina Baptist Hospital
About BTS
BTS focuses on the people side of strategy, working with leaders at all levels to help them make better decisions, convert those decisions to actions and deliver results. At our core, we believe people learn best by doing. For 30 years, we’ve been designing fun, powerful experiences™ that have profound and lasting impact on people and their careers. We inspire new ways of thinking, build critical capabilities and unleash business success. It’s strategy made personal.
For more information, please visit www.bts.com.
Hospital Simulation
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Med
icar
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icai
d %
Man
aged
Car
e (C
omm
erci
al)
%
Pa
yor
Mix
90
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tisf
act
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Bed CapaCity
Year 1 Year 2 Year 31. Capacity number of beds
2. Average length of stay
3. Total days per year
4. Maximum number of patients (Line 1/Line 2) x Line 3
5. Bed Utilization In-Patient Rev. Handout Line G/Line 4 above (90%)
Copyright © 2010 by BTS, INC. GEN_HOS_BD_004
Hospital Simulation
EventCards
Hospital Simulation
Patient Cards OUT
Hospital Simulation
Patient Cards IN
Hospital Simulation
Option ACards
Option Card Hospital Simulation
Option BCards
Option Card Hospital Simulation
Risk Cards
investments
InventoryProperty, Plant & Equipment
potential patient Revenues
Cash
aCCounts ReCeivaBle
Operating Margin =
Operating ProfitsRevenues
opeRational Costs
Devices
Interest Expense
Depreciation
Bad Debt
IT
Y1 Y2 Y3
Medical Out-Patient
Medical In-Patient
General & Administration
Y1 Y2 Y3
Nursing Staff
Other Hospital Staff
nuRsing staff
4. Administration (hours) OUT-Patients Administration hours x lines 3 + 4 on Out-Patient Revenue Handout
IN-Patients Administration hours x line G on In-Patient Revenue Handout
5. Total Administration Hours
6. Total Time (Line 3 + Line 5)
7. O.T./Excess Capacity (Line 6 - Line 1)
8. Nursing Utilization (Line 6 / Line 1)
Year 1 Year 2 Year 3
1. Total Nursing Resources
No. of Nurses
No. of hours per year
TOTAL NURSING HOURS
2. Treatments (hours) OUT-Patients
Diagnostic hours (A) x line 3 on Out-Patient Revenue Handout
Treatment hours (B) x line 3 on Out-Patient Revenue Handout
Follow Up hours (C) x line 4 on Out-Patient Revenue Handout
IN-Patients Diagnostic hours (A) x line G on In-Patient Revenue Handout
Ortho hours (B) x line D on In-Patient Revenue Handout
Cardio hours (B) x line E on In-Patient Revenue Handout
Medical/NS hours (B) x line F on In-Patient Revenue Handout
3. Total Treatment Hours
Year 1 Year 2 Year 3
Hospital Simulation Hospital Simulation
ACC_PRV_CC_001
Hospital Simulation
ACC_PRV_CC_001
Hospital Simulation
ACC_PRV_CC_001
ConsequenceCards
ConsequenceCard
ConsequenceCard
ConsequenceCard
Year 2 - Event 1Start of Year
Year 1 - Event 2Out-Patient
Year 3 - Event 1Start of Year
patient CaRe flow
in-p
atie
nt
ou
t-pa
tien
t
B Treatment
$
HH
CaRdiology mediCal/ non-suRgiCal
oRthopaediCs
Administrationhours perIn-Patient
A Diagnostic
Medical costs per patient
Hours per patient
C Follow Up
$
B Treatment
$
H HH
Administrationhours per
Out-Patient
A Diagnostic
Medical costs per patient
Hours per patient
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