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Presented by: Kim Craig, RN Stacie Merritt, BSN, RN-BC

1.  Identify the benefits of simulation training within a hospital setting.

2.  Describe barriers to the development of a simulation program at SJMC.

3.  List educational opportunities hospital simulation programs provide healthcare professionals with varying levels of experience.

4.  Discuss the development of the standardized patient program at SJMC utilizing volunteers.

St John Heart Institute Emergency Department

Medical Surgical Telemetry

Operating Room

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•  School ends….and education begins

•  Tailored employee orientation for: •  New graduate licensed nurse

•  Experienced nurses transitioning from one discipline to another

•  Nursing assistants

•  Ancillary departments such as RT, PT, ST, Case Management

•  Competency verification

•  Proficiency for low volume high risk items

•  Continuing education

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•  Remediation •  Team building

•  Patient safety

•  Staff satisfaction

•  Patient satisfaction •  Press Ganey •  HCAHPS

•  Monetary

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•  Balancing bedside patient care obligations with training

•  High patient census

•  Lack of space

•  Money

•  Negative simulation experience while in nursing school

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•  Interview process

•  Training process

Communication barriers (verbal or nonverbal): __________________________________________________________________ _______________________________________________________________________________________________________ Additional comments: _____________________________________________________________________________________ _______________________________________________________________________________________________________

Greeting

1 Participant knocked on the door, introduced himself/herself, and waited permission before entering

Poor 1 2 3 4

Excellent 5

2 Addressed me as Ms., Mrs., or Mr. and my surname OR asked how I wanted to be addressed

Poor 1 2 3 4

Excellent 5

3 Informed me of the reason for their visit Poor 1 2 3 4

Excellent 5

Rapport 1 Demonstrated empathy/compassion Poor

1 2 3 4 Excellent

5

2 Showed interest in me beyond my medical problem Poor 1 2 3 4

Excellent 5

4 Acknowledged my feelings

(fear, anxiety, etc)

Poor 1 2 3 4

Excellent 5

5 Explained medical terms in plain language Poor 1 2 3 4

Excellent 5

Focus 1 Listened carefully and addressed my concerns. Poor

1 2 3 4 Excellent

5

3 Explained what was going to happen before it was done Poor 1 2 3 4

Excellent 5

2 Participant displayed confidence Poor 1 2 3 4

Excellent 5

3 Participant treated me like a real patient Poor 1 2 3 4

Excellent 5

4 Physical exam was thorough/ specific to the problem identified Poor 1 2 3 4

Excellent 5

5 Administered medication correctly by telling me what they were giving me and why, then asking my name and date of birth before giving it to me (if applicable)

Poor 1 2 3 4

Excellent 5

Closing

1 Participant asked if there was anything else they could do for me before leaving

Poor 1 2 3 4

Excellent 5

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