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The Art of Conversation: All of us are smarter than any of us
The Art of Conversation: All of us are smarter than any of us
Keith De La RueKeith De La Ruehttp://www.flickr.com/photos/dragunsk/
Using communication
• Improve group performance• Increase innovation• Make us individually smarter
http://www.flickr.com/photos/antonymayfield/
Getting there
• Introductions• Openness to change• The power of groups• Innovation and sharing• Making it happen• … Have a conversation and have some fun!
http://www.flickr.com/photos/zoetnet/
Friends with cognitive benefits - Ybarra et al, 2010
Friends with cognitive benefits - Ybarra et al, 2010
Talking to others improves individual mental function
Talking to others improves individual mental function
Brief, friendly conversations
improve executive function -
working memory, focus
Brief, friendly conversations
improve executive function -
working memory, focus
http://www.flickr.com/photos/chipgriffin/
Activity 1 – Introductions
• Introduce yourself by giving:– Your name– Where you were born– One interesting true statement about yourself– One false statement about yourself– (Not necessarily in that order!)
• The rest of the group will decide which is which
Conversationdoesn't just reshuffle the cards: it creates new cards – Theodore Zeldin
From David Gurteen - http://www.gurteen.com/gurteen/gurteen.nsf/id/theodore-zeldin
"...The kind of conversation I'm
interested in is one which you start with a
willingness to emerge a slightly different person.
It is always an experiment, whose
results are never guaranteed. It involves
risk. It's an adventure in which we agree to cook the world together and
make it taste less bitter"
"...The kind of conversation I'm
interested in is one which you start with a
willingness to emerge a slightly different person.
It is always an experiment, whose
results are never guaranteed. It involves
risk. It's an adventure in which we agree to cook the world together and
make it taste less bitter"http://www.flickr.com/photos/88691054@N00/
In conversation we…In conversation we…
Transform factsReshape themDraw new implicationsDevelop new trains of thought
We must be open…We must be open…
http://www.flickr.com/photos/timpatterson/
“We risk impoverishing
ourselves if we ignore the personal”
- Gurteen
“We risk impoverishing
ourselves if we ignore the personal”
- Gurteen
http://www.flickr.com/photos/atomicjeep/
Conversation is intrinsically creativeConversation is intrinsically creative
… If we are prepared to change.
The way we talk shapes what we do
If we talk differently, life can be more interesting
http://www.flickr.com/photos/aturkus/
Activity 2 – Changes
• Form into groups of two• Spread around the room• Wait for further instructions…
Change
• How much do we think we can change?• How much can we actually change?• How ready are we to change?
http://www.flickr.com/photos/sookie/
Evidence for a Collective Intelligence Factor in the Performance of Human Groups - Woolley et al, 2010
Evidence for a Collective Intelligence Factor in the Performance of Human Groups - Woolley et al, 2010
Ability to perform group tasks
Independent of individual intelligence
Whole greater than sum of parts
Based from how the team works together
http://www.flickr.com/photos/gregloby/
Collective intelligence
Social sensitivitySocial sensitivity
http://www.flickr.com/photos/36238874@N02/
Equal turnsEqual turnsNo dominationNo domination
Women and conversationWomen and conversation
More sensitivityMore sensitivityhttp://www.flickr.com/photos/cmi_managers/
Leadership challenge:facilitation,not control
Not easy for hierarchical organisations
- or rugged individualists
http://www.flickr.com/photos/http2007/
Activity 3 – Discussion
• When have meetings failed?• When have they worked well?• Would they have worked better if these patterns
were followed?
Positive language
Words > Pictures > Emotions > ActionsAnyone have children around?“Don’t spill the milk!”“Don’t take out all the pencils!”“Don’t forget…”
http://www.flickr.com/photos/8431398@N04/
Innovation – the Eureka moment?Progress is more about one door leading to another door - Steven Johnson, Where Good Ideas Come From
Sharing and recombining ideas-> Conversation
http://www.flickr.com/photos/karrienodalo/
http://www.flickr.com/photos/gastev/
… Don’t isolate the genius in the laboratory!
… Don’t isolate the genius in the laboratory!
The adjacent possible
The multiple
The adjacent possible
The multiple
Wisdom of crowds – cognitive problemsWisdom of crowds – cognitive problems
Diverse membership
Members thinking independently
Knowledge pooled
Diverse membership
Members thinking independently
Knowledge pooledhttp://www.flickr.com/photos/24888116@N06/
From: James Surowiecki
Get people together in conversationGet people together in conversation
http://www.flickr.com/photos/MrTopf/
CommunityCommunity
Conversations for knowledge sharingand innovation – the café concept
http://www.flickr.com/photos/stephanridgway/
See: http://delarue.net/blog/2011/06/a-tale-of-two-cafes/
Networking, awareness, chat
http://www.facebook.com/#!/groups/323447999676/
Any conversation helps!
Any conversation helps!
Facing complexity in organisationsEngaging people
Facing complexity in organisationsEngaging people
http://www.flickr.com/photos/odreiuqzide/
Exercise 4 – Knowledge Café
• Break into tables of four – choose the people who are the most different to you
• Discuss:How can we use what we have learnt about How can we use what we have learnt about conversation to better communicate in the conversation to better communicate in the
international workplace?international workplace?• Discuss for 10 minutes, then move to another
table• Wrap up with open discussion
Five rules for more innovative
conversations
Five rules for more innovative
conversationshttp://www.flickr.com/photos/bytemarks/
Is the talk friendly and constructive?Is the talk friendly and constructive?
http://www.flickr.com/photos/ryanready/
Let’s talk about it…Let’s talk about it…
@kdelarue 0418 51 7676
[email protected]://acknowledgeconsulting.com/
@kdelarue 0418 51 7676
[email protected]://acknowledgeconsulting.com/