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The Arab
Insurance
Institute
Practical training solutions
for the Arab Insurance Industry
Index
Making a difference in the Arab Insurance Industry
The Arab Insurance Institute
Who We Are
Our Mission
Our Branches
Knowledge Library
Testimonials
Our Training Programs
The Arab Insurance Institute Routes to Certification
Contact information
Making a difference in the Arab Insurance Industry
arabinsuranceinstitute.com
+962 6 5542025
“THE ARAB INSURANCE INSTITUTE WAS LIKE A DREAM COME TRUE FOR THE ARAB INSURANCE INDUSTRY”
Why create the Arab Insurance Institute?
“The idea of The Arab Insurance Institute coming into reality was like a dream come true for the Arab insurance industry, having set up a well-qualified training institute to enable our staff in the industry to cater for the needs of the Insurance and Reinsurance companies and Brokers whether it is in the technical side, managing roles or other related functions.
The Arab Insurance Institute was created under the umbrella of the GAIF – General Arab Insurance Federation, with shareholders in over 40 Insurance and Reinsurance companies from across the Arab region, aiming to spread into different locations to deliver the materials and the courses by well-qualified trainers, having the courses designed and supervised by capable professional insurance people who are academically
qualified and have field experience.” And why you? “Because we are from the Arab insurance industry… I myself am from the insurance companies and all the people from The Arab Insurance Institute are from the insurance industry. We know what we need and behind the thinking, behind the strategy, is the idea that we are not just a training provider, we are a solution provider to our industry.”
What makes the Arab Insurance Institute different from other institutes?
“That will be felt by the trainees of this institute and their companies, but it starts especially with the straight link between knowledge and experience, the practical experience.
Myself as personally involved in managing insurance companies, I can say with no doubt that for me what is important in training is not only the knowledge but putting the knowledge into practice, from risk assessment to pricing and rating the risk or to setting up the terms and issuing the documentation properly and dealing with the related functions to the issuing of the insurance policy.
And this is how we perceive our role, linking the knowledge to the practical situations enabling people to do their job with more confidence, less errors and of course more control of the risks. This is the real difference from my point of view.”
And does your role end in the classroom?
“Our biggest aim, when we organize a training course, is to define the best ways to link it to the practical environment and the challenges that insurance companies will face in the future. And this is where, I think, our role will expand beyond the end of the training courses, it will go further to follow-up with the individuals who take up the training courses within the institute, supporting them (during a period where they acquire the practical knowledge and the practical experience, ensuring that the knowledge is put into practice), supporting their companies, helping the HR departments to define the career path of the individuals and getting people to be always developing their knowledge and practical experience, always getting to higher standards of performance. That is, in my view, a lack in the insurance industry, at least in the Arab insurance industry, and there are certain efforts that have been made but we want to go beyond and ensure that the mission is achieved.”
Mr. Khaled Abu Nahel, Board Member of The Arab Insurance Institute
“WHAT IS IMPORTANT IN TRAINING IS NOT ONLY THE KNOWLEDGE BUT PUTTING THE KNOWLEDGE INTO PRACTICE.”
Making a difference in the Arab Insurance Industry
arabinsuranceinstitute.com
+962 6 5542025
So, you will achieve your mission…
“By qualifying people to do the
job! As an insurance professional
and a general manager in a
company, what matters to me at
the end is finding people around me, not only knowing the job, but DOING THE JOB! I’m
interested not in people that have the knowledge but mainly in people capable in putting
that knowledge into practice and this is the real difference.”
In your opinion, as an experienced insurance professional, how do you compare the past and the present in terms of training?
“In the past, when I started working in insurance, people used to tell me “to be a
technical person, in an underwriting position, an executive position, you need to have 15 years of experience.” Why? Because in the past people did not go through
the learning process, they did not acquire the knowledge and the practical experience to apply the knowledge, they acquired the
knowledge and experience by themselves, with time, by their own initiative. I challenged that and just started to say “no, with
knowledge and experience built on stronger knowledge foundations you can gain practical experience in a short period of time”.
This is where the courses need to have an element of linking the knowledge learning to practical situations – examples, workshops,
exercises, maybe later assessment, maybe advise about what the candidate can do to achieve a level of knowledge and a level of
practical experience in a shorter period of time so we can give a bigger benefit to the person and to his company at the lowest cost
as possible.”
How do you perceive the future of the Institute?
“Our aim is provide to the Arab insurance companies and professionals
what they need. It is not only the vision to be just an Institute, the vision is
to expand into a bigger institution that can capture other studies or other
education, other knowledge materials that are required by the people
running insurance companies – risk management, financial analysis, HR
related to insurance companies, Marketing related to insurance products…
The Institute is prepared to expand horizontally, vertically and even in
multidimensional ways. In geographical terms, spreading its action to all
countries in MENA region, maybe wider, and vertically in terms of different
products, different courses that we will run, and in terms of how we run it,
the technologies we use, technology-enabled learning and the e-learning,
enabling people to gain knowledge at a lower cost and acquire the
experience that is needed.
In addition to that, this a part of our vision and our objectives to build a knowledge library – to have a knowledge database to
serve insurance companies and professionals, being a reference institution for the insurance industry in the Arab world if not wider
than that.”
“We hope we will succeed in our mission and we have confidence that we can do it.”
“WHAT MATTERS TO ME AT THE END IS FINDING PEOPLE AROUND ME, NOT ONLY KNOWING THE JOB, BUT DOING THE JOB!”
“NOW, COMPANIES CAN GET A BETTER AND FASTER RETURN FROM THEIR INVESTMENT IN TIME AND MONEY SPENT ON DEVELOPING THEIR PEOPLE.”
“OUR VISION IS TO EXPAND AND BECAME A REFERENCE INSTITUTION FOR THE INSURANCE INDUSTRY IN THE ARAB WORLD.”
Who We Are
arabinsuranceinstitute.com
+962 6 5542025
The Arab Insurance Institute is an independent organization with shareholders in over 40 Insurance-related companies from across the Arab region. The A.I.I. provides training and education to insurance professionals throughout the Arab world.
Courses in the following categories:
DAMASCUS | AMMAN | BEIRUT
Our Branches are extending across the Arab
region and we aim to:
Improve practical skills as well as theoretical knowledge
Add value to your business
Deliver Training sessions run by insurance professionals who bring the programs alive with their practical experience
Design Customized Training: programs that suit your specific requirements
Make training available when and where you need it
BUSINESS PLANNING AND
FINANCE
HEALTH & MEDICAL
INSURANCE
CLAIMS
REINSURANCE
INSURANCE MANAGEMENT
RISK MANAGEMENT
LEGAL AND REGULATORY
TECHNICAL INSURANCE
MARINE INSURANCE
UNDERWRITING
Our Mission is to provide
practical training and development solutions to Insurance professionals across the region. Our aim is always for participants to not only increase their knowledge, but to be able to apply that knowledge immediately in the workplace.
Who We Are
arabinsuranceinstitute.com
+962 6 5542025
The Knowledge Library
Research provides the content and credibility for us to deliver practical, up-to-date training and education. Our Knowledge Library supports and informs insurance professionals with technical and market information, and research reports with in-depth analysis and commentary on current issues.
CURRENT ARTICLES
“Roads to Ruin” This report demonstrates, through the case studies, that risk is at the heart of strategy, and that boards and specialist risk functions must work more closely together to avoid or mitigate the catastrophic consequences of events.
“It’s All About the Customer” This research looks at how Enterprise Content Management (ECM) helps organizations to thrive in a multi-channel marketplace and manage the impact of mobile technology and social media on insurer’s communication and business strategies.
“Empowering the Commercial Lines Underwriter” An overview of the increasing pressure to decrease adverse risk selection by raising agility levels in underwriting and risk analysis, and the need to offer on line rate modification to both traditional and non-traditional channels.
For full articles, please refer to www.arabinsuranceinstitute.com
Testimonials “We at General Takaful Co., are pleased and honored to be the
first insurance company to welcome The Arab Insurance
Institute to Qatar and to hold the in-house training for our
new recruits.
As a service provider we always believe that knowledge is very
important when you sell or service your clients. With the
initial step “Introduction to Insurance” our new recruits are
now educated with basics of Insurance and its terminology.
The instructor Ms. Diane Walker who is a Fellow of CII – UK
with a MBA is well equipped with training methodology, and
her way of interaction made our employees joyful and
enjoyable to grab what is taught. We look forward to the
pleasure of inviting The Arab Insurance Institute again to
Qatar for specific and specialized training for our employees.”
Mr. Majed Akel, General Manager, General Takaful Co.
"The course was perfect in every way and the instructor cover every aspect of this area."
Ms. Mai Mohamed Ali, Engineering Underwriter, Misr Insurance Co., Egypt "This course was extremely beneficial and I was particularly impressed with the knowledge and experience of the lecturer"
Mr. Salman Al-Ali, Reinsurance Manager, Saudi Brokers
"The course was very useful, well-structured, very helpful and excellent"
Ms. Nidal Aldajani, Islamic Insurance Co.
Our Training Programs
arabinsuranceinstitute.com
+962 6 5542025
Business Interruption - Foundation Course (TI003) This course provides a sound knowledge of the principles and practice of Fire (Business Interruption) Insurance and wordings. Business Planning & Financial Analysis I - Foundation Course (IM059) This course provides the practical knowledge to build a departmental business plan, the financial forms used for analysis and applying the knowledge to achieve business goals. Business Planning & Financial Analysis IV - Masterclass (IM023) This course is designed to create the key skills for the Directors and Officers to enable them put together a comprehensive, strategic and effective business plan. Claims Handling (CL006) This course provides a thorough understanding of Claims handling and the settlement process for a wide range of Insurances. Classes of Insurance – Foundation Course (TI032) This course provides a comprehensive overview of the main classes of insurance. Corporate Governance - a Risk Management Approach (IM012) This course provides the practical knowledge to to build a departmental business plan, the forms used for financial and risk analysis and applying the knowledge to achieve business goals. Corporate Risk Management I - Foundation Course (RM044) This course covers the essentials of formal Risk Management in a corporate environment, focusing on insurance operations. The aim is to build practical and usable workplace skills. Corporate Risk Management II - Technical Course (RM045) This course gives an understanding of practical risk management with particular relevance to insurance operations, analysis of the component parts of the main risk categories, understand the best practice of risk control and risk acceptance against stated risk appetite and tolerance, and the benefits of positive solvency capital management.
Engineering Insurance (TI058) This course provides a thorough understanding of Engineering insurance underwriting, claims handling and reinsurance. Introduction to Insurance (TI029) This course gives a thorough introduction to the basic principles and practices of insurance. Introduction to Insurance, Marketing and Sales (TI065) This course provides a rigorous foundation knowledge of the core principles and practices of insurance, an introduction to marketing and an understanding of effective sales skills. Introduction to Health & Medical Insurance (MI051) This course gives a thorough introduction to the basic principles and practices related to Health and Medical insurance. Introduction to Takaful (TI066) This course provides an understanding of fundamental aspects of Islamic concepts, explain the fundamentals of Shariah Law related to business transactions and the emergence of Takaful, and how the insurance contract is modified to conform with Shariah principles, and compare the practices and operations of conventional Insurance and Takaful Insurance. Liability Insurance Principles & Practice (TI067) This course gives a thorough introduction to the basic principles and practices of Liability Insurances. Management of Insurance Operations (IM033) This course combines insurance and business topics to give a strategic perspective to how insurance and insurance organisations operate. Marine Cargo Insurance (MA056) This course provides an understanding the terminology of Marine Insurance and the practical application of various policy wordings, clauses, conditions and exclusions, underwriting, claims handling and Reinsurance treaties. Marine Insurance II - Intermediate Course (MA053) This course provides a thorough understanding of Marine Insurance policy wordings and terminology.
Our Training Programs
arabinsuranceinstitute.com
+962 6 5542025
Marine Insurance III - Advanced Course (MA054) This course provides an advanced understanding and application of Marine clauses, policies, underwriting, claims handling and Reinsurance Treaties. Marine Insurance IV - Workshop (MA055) This course aims to enhance understanding of Marine Underwriting and Claims through the practical application of skills and knowledge. Medical Claims Handling (MI052) This course provides a thorough understanding of Medical Claims handling and its overall processing. Medical Insurance I - Foundation Course (MI048) This course covers basic concepts and issues related to medical insurance and payment systems for health care providers. Medical Insurance III - Advanced Course (MI049) This course provides the practical knowledge to produce a business plan in medical insurance and to provide a strategic perspective. Medical Insurance IV - Masterclass (MI050) This course provides a sound knowledge of practical application of Medical and Technical Underwriting Protocols. Medical Insurance Principles, Practices & Underwriting (MI053) This course provides a thorough understanding of Medical Insurance underwriting, its core principles and practices. Motor Accident Estimation (TI063) This course provides a comprehensive understanding of the factors that affect decisions about vehicle repair and write-off, the estimation of motor accident costs, relevant insurance covers and principles, procedures and processes for handling motor accident claims, fraud prevention and the use of technology in claims management. Motor Insurance I – Foundation Course (TI062) This course introduces the key concepts of Motor Insurance Law and Principles, and the main Policy covers. Motor Insurance II – Intermediate Course (TI037) This course aims to improve understanding & application of Private, Commercial & Fleet Motor Insurance Underwriting, Claims handling and Reinsurance Treaties.
Motor Insurance Principles, Practices & Underwriting (TI068) This course provides a thorough understanding of Motor Insurance underwriting, its core principles and practices. Property Insurance III - Advanced Course (TI056) This course provides a thorough understanding of property insurance underwriting, claims and reinsurance. Property Insurance IV - Workshop (TI057) This practical workshop enables participants to enhance their knowledge through the discussion application of case studies. Reinsurance II - Intermediate Course (RE041) This course provides a thorough understanding of the types of reinsurance treaties and their main clause Reinsurance III – Advanced Course (RE042) This course provides a thorough understanding of reinsurance accounting and the calculation of reinsurance reserves and premiums. Reinsurance IV - Workshop (RE052) This practical workshop enables participants to enhance their knowledge through practicing the design of reinsurance treaties. Risk Management I - Foundation Course (RM040) This course provides a comprehensive introduction to practical enterprise risk management (ERM) and ISO 31000, the global risk management standard. Risk Management II - Intermediate Course (RM061) This course broadens knowledge in Enterprise Risk Management (ERM) and the practical application of skills into business. Running Risk Workshops (RM046) This practical workshop provides an understanding of how effective Risk Workshops can help to build greater insight into risks and their materiality, gaining better appreciation of the control environment in place and the valuable channels of communication that will open.
Customized programs and in-house training solutions can be designed in line with the specific needs of your company. For detailed information, please contact us.
Our Certification
arabinsuranceinstitute.com
+962 6 5542025
The Arab Insurance Institute Routes to Certification
Certification Level The Context
Award Awards are given for successful assessment in a single training course:
Certificate Certificates are given for achievement at 3 levels (Foundation / Intermediate / Advanced) and would be either:
Discipline-specific
OR
Multi-disciplinary
NOTE: Awards cannot be double-counted, e.g. Reinsurance Foundation used for both the Certificate in Reinsurance AND in the Certificate in General Insurance.
See other Certification Levels overleaf
Marine Insurance -Foundation
The A.I.I. Foundation
Award in Marine
Insurance
Reinsurance -Intermediate
The A.I.I. Intermediate
Award in Reinsurance
Property Insurance -Advanced
The A.I.I. Advanced Award in Property Insurance
A.I.I. Foundation
Award in Reinsurance
A.I.I. Intermediate
Award in Reinsurance
A.I.I. Advanced Award in
Reinsurance
The A.I.I. Certificate
in Reinsurance
A.I.I. Foundation
Award in Reinsurance
A.I.I. Intermediate
Award in Property Insurance
A.I.I. Advanced Award in Marine
Insurance
The A.I.I. Certificate
in General
Insurance
Our Certification
arabinsuranceinstitute.com
+962 6 5542025
The Arab Insurance Institute Routes to Certification
Certification Level The Context
The Diploma
The Diploma is multi-disciplinary to encourage breadth as well as depth and earned by achieving 3 Certificates in multiple disciplines.
The Advanced Diploma
Earned by achieving the A.I.I. Diploma and successful assessment in 3 Management courses:
NOTE: Each Management course is assessed by a 2000-word assignment.
See other Certification Levels overleaf
A.I.I. Certificate in Reinsurance
A.I.I. Certificate in Property Insurance
A.I.I. Certificate in General Insurance
The A.I.I. DIPLOMA
in Insurance
A.I.I.DIPLOMA in
Insurance
Management Course 1
Management Course 2
Management Course 3
The A.I.I. ADVANCED DIPLOMA
in Insurance
Our Trainers
arabinsuranceinstitute.com
+962 6 5542025
Adnan Abu Alhaija, MSc Mr. Adnan Abu Alhaija currently holds the position of Regional Risk Manager at Trust International Insurance Company (Cyprus) Ltd – Amman Regional Office. He has assisted in setting up the risk management function in several companies in the region. With excellent technical knowledge, interpersonal, communication and negotiation skills with high level of flexibility and willingness to share his knowledge across the community. Adnan also trains in IT and Risk Management. Adnan holds Master’s degree in IT and International Certificate in Risk Management (CIRM) from The Institute of Risk Management – United Kingdom.
Ayman Khamis Mr. Ayman Khamis is a qualified insurance professional with 22 years’ experience as a Surveyor, an insurance and reinsurance company Manager, a licensed Insurance Consultant and an insurance and reinsurance lecturer. Now Mr Ayman combines his consultancy assignments with working internationally as a tutor in Marine Cargo, Engineering and Reinsurance.
Bader Attari, MBA, Dip.CII Mr. Bader Attari has been a Business Analyst at Trust International Insurance Company (Cyprus) Ltd – Amman Regional Office since 2008. He has eleven years of experience in the banking and insurance industry in different national and multinational companies. He possesses excellent business knowledge as well as interpersonal communication and negotiation skills with a high level of flexibility and willingness to share his knowledge with the community. Bader holds an MBA – Finance and an Advanced Diploma in Insurance from The Chartered Insurance Institute in the United Kingdom. He enjoys managing, motivating and training teams with the vision of creating a performance-based environment which fosters learning.
Derek Atkins, FCII Prof. Derek Atkins is a Chartered Engineer, Fellow of the Chartered Insurance Institute, Chairman of the Risk Committee of Trust Re (Bahrain), and formerly UK Strategy Director for Royal & Sun Alliance. With over 30 years practical experience of the international insurance industry in risk management, underwriting and corporate functions, he now teaches strategy on the Cass Business School MSc course and runs in-house management development courses for insurers. He has co-authored eleven books on risk management and insurance including 'Reputational Risk: A Question of Trust'. He has been a member of two UK governmental working groups on Risk related issues and is a recipient of the CII Exceptional Service Medal for contribution to the industry.
Diane Walker, MBA, FCII Mrs. Diane Walker, MBA, FCII is the Head of Programs at The Arab Insurance Institute. Her career as a Fire & Liability Underwriter, commercial brokerage owner, Director of Insurance Studies & senior university lecturer, Head of an Insurance & Risk Management faculty and a freelance trainer, coach and consultant brings together practical insurance experience, a solid academic foundation and a breadth of international experience in the design and delivery of insurance & management training programs.
Eng. Habes Ben Tareef, Cert.CILA Eng. Habes Issa Ben Tareef is owner/manager at Global Elite Loss Adjusters. With a B.Sc in Mechanical Engineering from Yarmouk University, Jordan, and 29 years’ experience in motors, machinery, and maintenance facilities management, he is licensed as a loss adjuster and surveyor since 2010 by Jordan Insurance Commission in the different insurance fields (Motor, Fire and Allied perils, Marine and General Accidents). Member of Chartered Institute of Loss Adjuster (CILA) and the Jordan Engineers Association (JEA) since 1985.
Our Trainers
arabinsuranceinstitute.com
+962 6 5542025
Khaled Abu Nahel, MSc, MCMI, FCII, MIRM Mr. Khaled Abu Nahel, MSc, MCMI, FCII, MIRM is Chief Operating Officer of the Trust International Insurance Group. His career as a senior executive in both insurance companies and brokers brings a powerful, practical approach to his international teaching and training assignments in insurance, reinsurance and risk management.
Magdy Fathy, FCII, AMIM Mr. Magdy Abdulhameed Fathy has a B.Sc in Commerce (Faculty of Commerce, Alexandria University), a General Insurance Diploma (Faculty of Commerce, Cairo University), an Export and Import Diploma (Faculty of Foreign Trade, Helwan University), Planning and Feasibility Studies Diploma (Faculty of Foreign Trade, Helwan University). With more than 26 years of experience in the field of risk management and insurance (Misr Insurance Co.), Mr. Magdy has been also an insurance consultant for the last 15 years.
Mark Butterworth, BA, FCII, FIRM, MBA Mr. Mark Butterworth has a long career in the insurance industry and has specialized in Risk Management and Corporate Governance for over 25 years. Mark is a Fellow of the Institute of Risk Management, a Fellow of the Chartered Insurance Institute and has an MBA in Management from City University Business School. Mark has been a visiting lecturer in Corporate Governance and Operational Risk at Cass Business School for over 10 years and is a past Chairman of AIRMIC and past Chairman of The Institute of Risk Management. Mark is currently the Managing Director of Condie Risk and Chairman of the CII Learning and Development Forum.
Mike Patterson Mr. Mike Patterson, B.Sc in Mechanical Engineering (Trinity, UK), S.A.C. Dip (Stonebridge), F.I.Diag.E (Institute of Diagnostic Engineers, UK). With 15 years’ experience in Soft Skills training and 10 years expertise in training and developing diverse courses, Mike has been designing and delivering tailored Learning & Development solutions in the areas of Leadership&Management, Sales, Communication/Presentation Skills, Time Management, Creative Thinking/Conflict Resolution, Train the Trainer, Marketing, Negotiation Skills, Team Building, Wealth & Debt Management Customer Service and Goal Setting; in many parts of UAE, for Corporate and Governmental Institutions.
Dr. Rajai Sweis, FCII Dr. Rajai Sweis, FCII is CEO of Middle East Insurance Co. With a distinguished career spanning several decades, Dr. Sweis combines senior insurance executive positions with his work as an international lecturer and panelist. He holds a PhD in Construction Insurance and is a published author in the same discipline.
OUR BRANCHES
DAMASCUS | AMMAN | BEIRUT
CONTACT INFORMATION Administration Office:
P. O. Box: 831409 Amman 11183, Jordan P +962 6 5542025/6/7 F +962 6 5542023
E [email protected] www.arabinsuranceinstitute.com
www.arabinsuranceinstitute.com
usiness lanning and inance
Medical Insurance
laims
einsurance
Insurance Management
is management
egal and egulatory
Technical Insurance
Marine Insurance
nderwriting
usiness lanning and inance
Medical Insurance
laims
einsurance
Insurance Management
is management
egal and egulatory
Technical Insurance
Marine Insurance
nderwriting
