345 Home Court Anytown, CA 93449 (555) 555-1212 November 15, 2012 Edna Edwards 123 Mulberry St. Anytown, CA 93449 Dear Mrs. Edwards: We were so sorry to hear about your bad experience at our restaurant, Anytown Diner. In your article in the Anytown Gazette, you identified our restaurant as one of the slowest places to eat in town. You mentioned that you did like the burger you ordered, but that it took too long to arrive. We’re very sorry that the service was not up to our desired high standards on the day you visited. Here at Anytown Diner, we strive to not only cook delicious food, but to provide great service as well. We’ve been working on better training for our waiters and the kitchen staff, but your review really kicked that process into high gear. You’ll be happy to know that we’ve retrained our entire staff to achieve a level of service that does justice to the quality of our food. In any case, we’d like to thank you for the review, which gave us an opportunity to identify a major problem with our restaurant. If you’d ever like to give us another try, please accept this meal coupon on us. We’re always happy to hear your thoughts, good or bad. Sincerely, Your friends at Anytown Diner
We were so sorry to hear about your bad experience at our
restaurant, Anytown Diner. In your article in the Anytown Gazette,
you identified our restaurant as one of the slowest places to eat
in town. You mentioned that you did like the burger you ordered,
but that it took too long to arrive. Were very sorry that the
service was not up to our desired high standards on the day you
visited.
Here at Anytown Diner, we strive to not only cook delicious
food, but to provide great service as well. Weve been working on
better training for our waiters and the kitchen staff, but your
review really kicked that process into high gear. Youll be happy to
know that weve retrained our entire staff to achieve a level of
service that does justice to the quality of our food.
In any case, wed like to thank you for the review, which gave us
an opportunity to identify a major problem with our restaurant. If
youd ever like to give us another try, please accept this meal
coupon on us. Were always happy to hear your thoughts, good or
bad.
