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How to remove a negative review on a Facebook
PageJuanita McDowell
Technology Speaker and Trainer
www.juanitamcdowell.com
Question“Someone gave me a 2-star rating with an unfair review on my Facebook Page.
This is not a client of mine. How do I remove it?”
ANSWERYou have options.2
Option 1Report it to Facebook.
HOW?
STEP 1Go to the Review and click the downward arrow.
STEP 2Click “I don’t like this review” and follow onscreen instructions.
WarningYou can only remove star ratings
that include reviews.
Option 2Don’t Show Rating and Reviews
on your PageMy reviews have been removed. Go Spam
another Page!
HOW?
STEP 1Go to your Page and click the About link.
STEP 2Click the Page Info in the Left Column
STEP 3Hover over address and click Edit
STEP 4Uncheck the box below
STEP 5Hit Save Changes
CommentaryI’m a big fan of Reviews. I have always believed that most consumers believe what other people say. If you provide excellent service 99% of the time, do not let one negative rating cause you to shut down this section. However, you must answer the person directly. If the person has never been a client, message them privately and inquire about it – was it an article or a posts that I wrote? Did you not agree? Or, simply ask them to remove the review.
If all of this fails, I recommend that you respond to the review on your Page. NEVER let a negative review go unanswered.
Juanita
http://www.facebook.com/juanitamcdowellseminars
Learn something new?Like me on Facebook with the link above.
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