EFQM 2013 model.pdf

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    The 9 Box Model is probably the most recognised part of the EFQMExcellence Model. There are 5 Enablers on the left hand side and 4 Resultson the right. There are lines between the boxes as the criteria cannot beviewed in isolation; each influences the others.At its simplest, the Model can be viewed as a cause and effect diagram.

    You do something in the Enablers side and measure the impact on theresults side. Based on the impact, you learn, get creative, innovate and dosomething else different.

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