360 IT INFRASTRUCTUREMANAGEMENT & SUPPORT BY BUSINESS GOALS

Change the way you relate to IT challenges and opportunities

We were enthusiastic to find a company that could not only organize, logically and efficient, our IT infrastructure, but that was also proactive in proposing alternative solutions and ideas. Temperfield was also essential in providing us with timely information, resulting from their continuous monitoring of our IT systems. We truly appreciate Temperfield’s partnership and commitment and we look forward to future projects with them.

Marius Vacaroiu, General Manager, Policolor

WHAT IS 360 IT INfrastructure management & support?It's a set of proactive & preventive activities answering today’s IT Challenges of IT Professionals and Business Managers as well. Some of those challenges are:

• Filling niche roles to keep up with technology

• The ongoing drive to lower IT costs, which leads to less budget and human resources to manage IT Infrastructures

• Too much time spent reacting to incidents and problems and little or no time spent on strategy and innovation

• Maintaining availability and a seamless user experience

Aligning IT with business objectives is paramount in today's informational society. We will team up with you on converting your business objectives to IT Infra KPIs, keeping them central to IT Infra design and operations activities.

organize your it team by industry standards Our Team is organized by ITIL (robust framework for identifying, planning, delivering and supporting IT services) and ISO 9001 & 27001 Standards.3fixed support costBudgeting and cash flow are a big part of running any business but with 360 IT Infra Management & Support you can set a fixed cost for your IT support services. So no matter how much support you need you’ll only ever pay a set amount every month.

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EXPAND YOUR IT TEAMMultiple Technologies & IT Vendors Covered: Cloud Computing CyberSecurity Data Center Data Storage Networking & Wireless Telephony & Collaboration Unified Communications Virtualisation End User Computing

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9 reasonsto chooseour service

Maintain financial and technical operational efficiency 24x7 SLAAs we rely more and more on technology, maintaining IT solutions highly available around the clock, is a main concern.

Highly available solutions and systems are always subject to toplevel technical requirements, which translates into highly skilledoperating staff with multiple specialties required.Businesses struggle to effectively fill the roles and to schedule the shifts so they can maintain operational and financial efficiency. Access and leverage Today our Shared Team of Expert

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VMware, Cisco, Dell, HP, IBM, Microsoft, RedHat, Veeam, Citrix, Brocade, F5, Juniper, Symantec, Fujitsu, Riverbed, nVIDIA, AppSense, Catbird, HYTRUST, Fortinet, Atlantis, ManageEngine, Nexenta, PFSense.

fill the gap between vendor support and your team's technical abilitiesComponent vs System Support Approach Getting a failed part replaced by a vendor customer engineer does not include any consideration with regards to the impact on the solution as a whole (hardware, software, integration tools, availability). We will cover this by performing an impact analysis and an implementation plan for every service-action performed by the vendor’s engineer. Considering the complexity involved with the current infrastructure software, errors are more and more likely to occur. Thorough vendor software support you will get fixes to software problems. Still, it is your responsibility to open cases, provide requested information, track progress, work with support to find work-arounds, etc.

These activities are very time consuming for your team and can be carried on more effectively by us.

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prepare your it team today for tomorrow's it challenges The monthly technical workshops facilitated by our certified trainers, will be organised on different infrastructure subjects proposed or selected by your team, considering potential technical solutions according your business needs. As a side benefit of networking with peers you can easily collect insides about other experiences resolving similar business problems.

6choose to be informed on your it infra status Monthly reports will be prepared and sent to you containing:• Overall status of IT Infra• Key accomplishments/changes in the past month• Key obstacles/issues in the past month• Anticipated key activities/accomplishments for the next period• Incident Tickets report raised and solved including time & materials consumed

7prevent it infra outage Remote monitoring & intervention activities will be provided during the contract ongoing.Type & Multiple Factors monitored:Availability, Capacity, Risk Management, Unstructured log Data Management.Platform Integration items:Inventory & Asset Management, Rack layout & IPAM (IP Address Management), Ticketing, Change Management, Knowledge Base Management

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evaluate your it infra status At the beginning of each support contract, assessment activities will be provided, helping us to:• Detect problems• Find causes and fix minor issues• Plan for preventing by improving the current design• Improve efficiency and Infrastructure performance - optimize hardware and software deployment• Roadmap for future improvements• Mitigate risk by leveraging experienced consultants and best practices

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AVERAGE HOURLY COST TO ENTERPRISE OF INFRASTRUCTURE OUTAGE

110,000 USD

TECHNICAL & OPERATIONAL ASSESSMENT (1 to 40 weeks)

• Pre-Assessment Meeting • Analysing Current State: requirements, assumptions, constraints, risks

• Infra Inventory • Business & Technical Interviews

• Review & Update Existing Documentation • Generate recommendations

• Technical & Operational Workshop • Knowledge Transfer & Recommendations Feasibility

IMPLEMENTING THE CONTRACT (1 to 12 weeks)

• Monitoring: HW&SW inventory configuring, Initial Alerting Thresholds

• Ticketing: SLA, Scope Covering, Customer’s representatives

• Infra Topology documentation: Rack layout connectivity, IPAM, diagrams

• Internal preparation activities: Establish NOC team

• Setup Remote Access

IMPLEMENTING TECHNICAL & OPERATIONAL CHANGeS (tbd)

MOnitoring & proactive recurring activities(permanent)

Implementing the Infrastructure Support Management System requires a series of pre-assessments and interviews, as well as a lot of proactive actions that insure reliability.

HOW DOES IT WORK?

you pay the bill only if it's up!

www.temperfield.com

75 Poligrafiei Bd., 5th floor, 1st district, Bucharest, RomaniaTelephone: +40 31 432 80 83Fax: +40 372 871 568E-mail: office@temperfield.com