Telligent: Media Suggestions and Strategies

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    Media suggestions and strategies January 30, 2008By Penny Kim

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    Objectives The goal

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    Objectives

    The understood goal of Telligent was to build brand awareness andpromote the launch of your new consumer-level website buildingsoftware.

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    Recommendations The research

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    Recommendations

    Search is still the top source for consumers to find sites.

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    $0

    $10,000

    $20,000

    $30,000

    $40,000

    $50,000

    $60,000

    $70,000

    Online display ads

    Emerging channelsOnline video marketing

    Search engine marketing

    $6,126

    $2,710

    $1,040

    $471

    $8,0562007

    $7,656

    $3,189

    $2,130

    $989

    $10,4322008

    $9,354

    $3,588

    $3,534

    $1,859

    $13,3102009

    $11,137

    $3,892

    $5,301

    $3,198

    $16,7752010

    $12,745

    $4,130

    $7,519

    $4,875

    $20,9932011

    $13,988

    $4,256

    $10,610

    $7,153

    $25,3232012

    Digitalmarketingspend(US $ millions) Online

    display

    Email marketing

    Emergingchannels

    Online video

    Searchengine

    CAGR26%

    18%

    9%

    59%

    72%

    marketing

    ads

    Recommendations

    Digital marketing continues to grow rapidly as it becomes moresophisticated.

    Email marketing

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    $0

    $2,000

    $4,000

    $6,000

    $8,000

    $10,000

    $12,000

    Mobile marketing

    Social media

    In-game advertising

    Emerging channelsmarketing

    spend(US$ millions)

    2007

    $600

    $200

    $240

    2008

    $1,500

    $270

    $360

    2009

    $2,625

    $405

    $504

    2010

    $3,938

    $709

    $655

    2011

    $5,316

    $1,418

    $786

    2012

    $6,910

    $2,835

    $865

    In-game advertisingMobile marketingSocial media

    Recommendations

    Social media specifically will drive growth in emerging marketingchannels.

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    Strategies The approach

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    Search has proven to significantly boost brand awareness, especially in the PPCarena.Search and Display together provide a 22% conversion rate lift over Search alone.

    (Atlas Institute, 2006)

    Online users exposed to both the search and display advertising campaigns

    purchased the advertiser's products and services 244% more online and89% more offline compared with users not shown the ads.(Close the Loop: Understanding Search and Display Synergy a Yahoo report by comScore, 2007)

    The study also states that the users exposed to both types of ads increased their

    share of page views relative to competitive sites by 68%, and timespent by 66% .

    Search is a valuable and essential part to your marketing strategy.

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    Strategies

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    The search engines along with their respective content networks are the channelsto utilize.

    Strategies

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    Strategies

    Digital marketing and display advertising includes communication and interactivityvia blogs, banner ad campaigns, video clips, email blasts and newsletters, widgetsand mobile messages just to name a few.

    Ideas :

    - Build out the Telligent blog

    - Optimize Telligent video clips

    - Consider ad placements on relevant sites

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    Customer listening and collaborationListen aggressively, and respond to what theyre saying, and involvethem in helping you to improve your products or services, or

    make new ones

    Customer evangelismGet them excited about your products or services, expose them to earlyversions, or betas, educate them, and excite them into becoming anextension of your marketing efforts

    Proactive customer servicingEquip dedicated staff to monitoring conversations, looking for servicingissues, and proactively take knowledge and solutions to thoseconversations

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    1

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    Strategies

    Social media engagement is easily becoming the hotspot arena for marketerstoday. Social media engagement includes:

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    Your ad couldbe here

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    Strategies

    So how do we do this? By being smart about where to place the ads to reach theright customers.

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    And here

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    Strategies

    By dominating your targets space and securing the sweet spots in adplacements across different sites.

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    Strategies

    By actively participating in social networking sites and blogging forums whereyou audience exists.

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    Strategies

    And finally, by using the research tools available as resources, trend reporters andmarketing guidelines.

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    Thank you.Penny Kim