For more information visit us on the web at www.c360.com or call us at 1.888.929.3670c360 Solutions Inc. is a part of the CDC Corporation.

TELEPHONE INTEGRATION

The c360 Telephone Integration add-on has been developed to connect your Telephone-System (CTI) with Microsoft Dynamics CRM.

The features of the c360 Telephone Integration are:

• Connects CTI- telephone systems with Microsoft CRM• Detects incoming calls• Opens a contact or an account on lifting the earphone• Creates activities for incoming and outgoing calls• Simplifies the process of making outgoing calls

The c360 Telephone Integration add-on has been successfully tested with the following telephone systems:

• ALCATEL OmniPCX Office • Nortel BCM 50• Siemens HiPath 3550 V5.0• 3com VOIP system, SuperStack 3 NBX Network Telephony • Televantage 6 • Avaya S8500 Communication Manager 3.1

The c360 Telephone Integration add-on requires a telephone system with TAPI-interface.