TELECOMMUNICATIONAT

THE TIME OF

DISASTER

HIROAKI TAKEICHIExecutive Vice President

Communications and Information network Association of Japan

(CIAJ)

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Lessons & Measures:

EAST JAPAN EARTHQUAKE DAMAGES

[GENERAL]

MAGNITUDE 9.0

TSUNAMI 40-50 m high

CASUALTIES 15,544 (MOSTLY DROWN)

MISSING 5,383

FISHING BOAT MISSED/LOST 22,000+

DAMAGED BUILDINGS 220,000+

REFUGEES 400,000+

LOST VALUE \20 Trillion+

[TELECOM]

FIXED LINES LOST 2,000,000+

MOBILE BASE STATION LOST 15,000+2

Date of Disaster: March 11, 2011

WHAT HAPPENED ON TELECOM SYSTEMS

A. STRICKEN AREA1. Telecom Infrastructure Destroyed (FIXED + MOBILE)2. Lack of Communications Methods at Shelters3. Limited Means to Locate the Refugees4. Lack of Electricity5. Residents’ Information Disappeared

B. Tokyo AREA (earthquake intensity level 5)•Heavy Traffic Congestion

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TRAFFIC JUMP RIGHT AFTER EARTHQUAKEVOICE PACKETTohoku Tohoku

Tokyo TokyoBefore After Before After

1

60

1

40

OUTGOING INCOMING

Before After Before After

1

3-4

1

3-4

Before After Before After1

50

1

20

Before After Before After

1

2-3

1

2-3OUTGOING INCOMING INCOMINGOUTGOING

OUTGOING INCOMING

4

Example: NTT docomo

CIAJ Recommendations to Japanese Government“WHAT TO DO TO KEEP AWAY FATAL CONFUSION” (Excerpts)

A. STRICKEN AREA1. Prepare More Batteries and Self-Power-Supplied Base

Station.

2. Deploy Properly Emergency Communication Systems, i.e. Satellite phones, MCA, and etc.

3. Let known The Effectiveness of IP-Based Communication, including SNS.

4. Converge Both Telephone-Based and Web-Based Message Boards.

5. Keep BACKUP DATA dispersively including residential information. 5

CIAJ Recommendations to Japanese Government “WHAT TO DO TO KEEP AWAY FATAL CONFUSION”

B. Metropolitan Area

1. Prepare Systems for emergency information dissemination on mobile phone.

2. Keep Multiple Routes available - Automatic Transfer to / from IP and Telecom Networks.

3. Connection First, Quality Second.

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Telecom Network and IP Network at the Time of Disaster

Heavy

Congestion

Telecom Network(Fixed / Mobile)

Telecom (Fixed / Mobile)

IP NetworkIP Network

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Lost / Disconnected

S / F network regulates traffic peak

Convergence of Message Boards

All in one

Cloud

Telecom Network Voice Message

Text Message (Mobile Phones)

Internet

Record Voice

Message

Emergency Message BoardCapacity: 8million Messages

Receive Voice

Message

Emergency Message BoardMessage Storage

Message Storage

Message Storage

Message Storage

Message Server

Retrieve Text

Message

Message Storage

Text / Voice / Movie

Web

Registration phone#

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Expand “Area Mail” System of Mobile Phone Network

Add on the Following

informationJAPAN

MeteorologicalAgency

Message Board Information

Telecom Congestion Information

Evacuation

Information

Earthquake Warning

Warning Message

Current System

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Local Government

Mobile Company

Automatic Call Transfer SystemTelecom (Voice)

NetworkREJECTS BUT

TRANSFERS TO

Caller(Voice Message)

“I’m all right in

Shelter A”

Coding Voice Message to Packet File

Server

Packet / IP Network Voice Message

in Packet File

“I’m all right in Shelter A"

ReceiverTransmits

Packet File

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Fallen Antenna Tower

Base Station Moved by Tsunami

11(photo by NTT docomo)

Damages (1)

Damage on Retailer

Inside Base Station

12(photo by NTT docomo)

Damages (2)

After the Disaster

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1. Telecom Operators had their business return to normal in one and a half months.

2. Telecom vendors also recovered from the crucial damages in a few months.

3. Core of Japan survived and re-construction already started, and most of the areas are safe and sound.

Tokyo at the Earthquake

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Tokyo suffered NO building fallen or ruined; even NO glasses dropped out of sky scrapers.Tokyo well survived, except the short traffic jam.

So, come to Tokyo!

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TOKYO SKY TREE(Finished construction after 3.11)

Photo by TOKYO SKY TREE