Telecom Expense Management Solution

8/2/2019 Telecom Expense Management Solution

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1 2012, Endeavour Software Technologies

Telecom Expense Management Solution enabling better control on diverse mobile

devices

The client, founded in 2009, is a leading provider of Telecom Expense Management solutions to

many enterprises across the globe.

The client has engaged Endeavour The Mobility Company to facilitate them in extending theirsolution to support an increasing diversity of devices, OSEs and the applications across the

organization and to bring expertise in ensuring adherence to exiting corporate standards

Endeavour has assisted by creating a no-compromise Mobile Device Management solution which

facilitates the IT Administrators Policing, Acquiring, Controlling and Enforcing (PACE) policies across

wide range of mobile devices being used within their organizations.

Challenges to be addressed

Building this solution required two fold challenges to be addressed:

Mobile Device Management. More and more confidential and sensitive data is finding its wayon smartphones, handhelds and removable storage cards. The enablement of LOB applications

on to the personal devices of employees and associated security needs has made it difficult to

manage corporate processes relating to mobility governance, risk and compliance. The MDM

solution therefore needs to be scalable and flexible enough to meet the disparate needs of

different organizations

Mobile Security. With the shift from information applications to LOB applications, increasedamount of data resides on devices and removable storage that are more susceptible than PCs

to loss and theft. And while most IT organisations agree that mobile devices need to be

managed and secured just as their PCs are, most dont do this today. The solution therefore

must have robust security capabilities.

As the number of mobile devices that have to be supported by the IT administrators shoot off theroof there is a need for a robust strategy that needs to be put in place by the enterprises tomanage, monitor and support these users.

The solution facilitates the IT Administrators in managing devices across platforms withoutcompromising on the security demands of an organization.


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Services Offered by Endeavour-The Mobility Company

Endeavour organized a team of specialists to work with the client team helping them in taking

decisions related to:

Overall MDM Strategy Application Design and Architecture Performance Challenges Security Design

The engagement Endeavour further assisted the customer with the following deliverables:

Requirements and Detailed Design /Architecture Development on all Mobile Platforms and backend admin module Web Services development Automated Testing & Integration

The Solution

The proliferation of mobile devices within organization has posed a significant challenge for the IT

team in managing access, usage, and security across multiple mobile devices. The solution was

designed to help enterprises in improving employee productivity & optimizes the Total Cost of

Ownership (TCO). The solution provides a central console to manage multiple devices over the air

with a common set of policies, ensuring consistent policy enforcement and providing auditing

capabilities as well. The solution also has capabilities to

make device-specific information visible, measure device performance and healthdiagnostics, manage connection options, establish process control (e.g., real-time usage

monitoring of voice, Short Message Service, Multimedia Messaging Service, PIN-to-PIN and

data functions), and apply consistent change management processes and methodologies.

enable content-filtering policies, data-roaming policies, and allows selective wiping ofbusiness data

control application installation and can be set t o allow only specific device/operating-systemcombinations

allow IT departments set up an internal app store, and permits asset tracking of mobiledevice

enable proprietary mobile application publication, and the distribution and changemanagement of both proprietary commercial off-the-shelf data collection and presentment

apps across diverse devices and operating systems.

administer and enforce rule-based policies relating to resource entitlement, such as type ofdevice, service plans and allowance of third-party apps on devices. The purview of mobile

security management services also extends to users' consumption of services throughauthentication and encryption.


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Key Benefits to Client

Managing telecom services is complex and requires constant attention. The solution provided a

centralized solution for inventory control and procurement, contract compliance, budget and

spending tracking, and invoice processing.

The solution was designed to meet the following challenges:

Enable device diversity Remote Device Provisioning and settings management Remotely lock or wipe all lost or stolen devices Automate remote device wipe after 10 unsuccessful authentication attempts Strong encryption of data Enable support for dual-usage models Manage all devices but limit the data stored on unmanaged devices Avoid the company logo and display a telephone number on the locked state Utilize a single web console for all management and security operations Provide multichannel training and links to additional resources Asset Management and Report ing OTA intelligence, troubleshooting, and support Backup and recovery

About Endeavour

Endeavour is a specialist mobility company and has been exclusively focused on mobile solution

development since 2002. Based on our growth over the last decade we are confident that our roleas the Mobility Services Company that acts as the Mobility Integrator to enterprises is critical to

the enterprise mobile ecosystem. Our vision is to be the world's best "Mobility Integrator", and our

strategy is to do this by

Enabling our People. By enabling our people to keep pace with the latest in mobility technology and become thought leaders in their areas of specialization

Helping Customers. By proactively going to our customers and helping them drive businessvalue from Mobile enablement.

With over a decade of proven mobility expertise, enabling award-winning customer deployments,Endeavour is evolving into one of the largest independent enterprise mobility company globally.

Documents

Telecom Expense Management Solution