TEL Framework Pilot V1.0 checkfront€¦ · (alternative to .pdf + Online Version). As such, page numbers are not provided in this source ... this template framework to further enhance

TEL FRAMEWORK A Template for Higher Education Institutions

Image courtesy of https://pxhere.com/en/ 1 ProudlyprovidedbytheACODETELFrameworkWorkingGroup2018

2

TABLE OF CONTENTS

The.docxversionofthisdocumentisintendedforuseasanInstitutionalTemplate

(alternativeto.pdf+OnlineVersion).Assuch,pagenumbersarenotprovidedinthissource

template/Guide.Tocompensate,weprovidethefollowinglistingoflinkedSectionsin

order.Forthoseusing.pdfversion,select‘view>bookmarks’:AbouttheACODEFramework

TheACODETELFrameworkWorkingGroup2018

TheACODETELFramework&ACODEBenchmarkCompanionRelationship

TELFrameworkinAction,AssociatedResources,PIRICycle

TELFrameworkModel

UsingtheTELFramework

QuickGlancePIsReferenceTable

Strategy&TEL

Quality&TEL

Systems&TEL

Services&TEL

StaffDevelopment&TEL

StaffSupport&TEL

StudentTraining&TEL

StudentSupport&TEL

Sources&Resources

Appendix1|ActionPlanningTemplate

3

ABOUT THE ACODE FRAMEWORK TheACODETELFrameworkisbroughttoyoubythe2018TELFrameworkWorkingGroup.TheWorkingGroupwasformedasadirectresultoftheACODETELBenchmarkingSummit(June2018).OnbehalfoftheACODEExecutive,wethankourvoluntaryInstitutionalmembersfortheirinsightfulandthoughtfulinputandcollaboration. THEACODETELFRAMEWORKWORKINGGROUP2018

SheilaMcCarthy(ACODEWorkingGroupLead),GriffithUniversity

KarenHalley(ACODESecretariat&Representative),CanberraUniversity

MrColinLowe SeniorManager,EnterpriseLearningSystems UniversityofSydney

DrSteveLeichtweis HeadofeLearningGroup UniversityofAuckland

MrGerryKregor SeniorEducationalDesigner UniversityofTasmania

AsProfPhilipUys Director,LearningTechnologies CharlesSturtUniversity

GordonCunningham EnterpriseLearningPlatformsLead CurtinUniversity

MrMichaelFardon Manager,LearningInnovations MurdochUniversity

DrSarahStein Director(DistanceLearning) UniversityofOtago

MrJonathanFlutey LearningandTeachingTechnologyManager VictoriaUniversityWellington

MsMariannaKoulias Manager(LearningEnvironments) UniversityofSydney

DrKulariLokuge Director(eLearning) MonashCollege

MsSueAtkinson Manager,LearningEnhancement UniversityofAdelaide

MsJulieBrunner AcademicProgramsCoordinator,LearningInnovations CurtinUniversity

MrShaneNuessler Manager,ScholarlyInformationEnvironments UniversityofCanberra

MsGeorginaBardon TeamLeader,Support&Innovation UniversityofCanberra

ThanksarealsoextendedtotheMemberInstitutionsthesemembersrepresent.

4

THE ACODE TEL FRAMEWORK

TheACODETELFrameworkhasbeendesignedtoprovidean

adaptablemechanismtoassistthecollaborativeplanning,

implementation,supportandreviewforTELacrossHigher

EducationInstitutions.Inthismanner,theACODETEL

Frameworkcanbeused‘end-to-end’encompassingquality

indicatorsandbest-practiceexamplestoguidedevelopment

of,andreportingagainstTELatbothInstitutionalandNational

(ACODEBenchmarkingSummits)levels.

THE ACODE TEL BENCHMARKS

TheACODETELFrameworkhasbeenpredominantly

structuredaroundtheACODETELBenchmarks.Many

AustralasianHigherEducationInstitutionshavemetto

Benchmarkusingthesecriteriaoverthelastsix(6)years.In

2017,theACODETELBenchmarkswerealsoadoptedaspart

ofaUKversionoftheBenchmarkingSummit.The

integrationoftheseBenchmarkIndicatorswillassist

Institutionsinanalysis,collaborationandpreparationfor

futurebiennialBenchmarkingSummits.

AccessthefullACODETELBenchmarksat:https://www.acode.edu.au/pluginfile.php/550/mod_resource/content/8/TEL_Benchmarks.pdf

Accessand‘MakeaCopy’oftheACODETELFrameworkOnline(GoogleForm):

https://docs.google.com/forms/d/1bEtiBKh5oK6LpV360GMZ5Todo1zK4hUN203mSUH2CTI/edit?usp=sharing

FindmoreabouttheACODETELFrameworkontheACODESitehttps://www.acode.edu.au/course/view.php?id=62

5

THEACODETELFRAMEWORKINACTION

HerearesomeideasonhowtheACODETELFrameworkcanbeimplementedatyour

Institution:

• UsetodevelopanInstitutionalTELFramework

• UseasaTELplanningtoolingeneral

• Useasaqualityassurancetool

• UseinpreparationforTELBenchmarkingActivities

• UseasevidenceforreportingBenchmarkingresults/outcomes

• UseasachecklistforthedevelopmentofInstitutionalTELStrategies

• UsetointegrateTEL-relatedbodiesaroundspecificTELareas

• UseasamonitoringtoolforTELatInstitutionallevel

THEASSOCIATEDRESOURCESOtherresourcessuchasbest-practiceexamples,strategiesandtacticsareintegratedwithin

thistemplateframeworktofurtherenhancecollectivewisdomacrossthecollaborative

developmentofanyTEL-basedInstitutionalstrategies,Frameworksorsimilarplanning

activities.

THEACODETELFRAMEWORKPIRI-CYCLEAsadocumentthatreflectstheever-diverseandgrowingrangeofTechnologyEngaged

Learningcontexts,itisimperativetheACODETELFrameworkismaintainedandupdatedon

aregularbasis.AspartofthePIRI(Plan,Implement,Review,Improve)Cycle,Itisenvisaged

reviewwouldoccurregularlyinparallelwithACODETELBenchmarkingSummits.

ACODE TEL FRAMEWORK

ACODETELFRAMEWORK

InternalUniversityPlanning,Reviews,andBenchmarking- activityacrosstime.

ACODETELBENCHMARKS

InstitutionalandSectorEvaluation- pointintime

6

TEL FRAMEWORK MODEL

STRATEGY

QUALITY

SYSTEMS

SERVICES

YOURINSTITUTIONALTELFRAMEWORK

STAFF

DEVELOPMENT

STAFF SUPPORT

STUDENT TRAINING

STUDENT SUPPORT

7

USING THE FRAMEWORK CREATINGYOUROWNFRAMEWORKORACTIONPLANEachFrameworksegmentofthefollowingtemplateisdividedintosectionsallowingfor

BenchmarksandPerformanceIndicatorstobediscussed,analysedanddocumented.

Eachsectioncontainsanareaforyoutoprovideinputtoaidthedevelopmentofyourown

TELFramework,apromptquestiontoaidanalysis,collaborationandchecking,andrelated

resourcesforinspirationandfurtherguidance.

ActionsderivedfromanalysiscanbeaddeddirectlyintotheTELActionPlanTemplate(Appendix1of.docxversion)orviaYOURCOPYoftheACODETELFrameworkOnlineSubmissionForm.

Asare-adaptableresourceandcompaniontotheACODEBenchmarkingToolkit,thisworkis

providedundertheCreativeCommonsAttributionLicense.Assuchyoumayreplicate,

modifyandadaptanycontentwithin.WeaskthattheACODETELFrameworkis

referenced/citedorattributedinsomewayinreturn.

AMODULARAPPROACHThisvisualrepresentationoftheACODETELFrameworkprovidesamodularviewofthe

sectionsprovidedwithinthedocumentitself.Itisintendedthatanycomponentareaofthe

modelcanbeisolatedforconcentratedwork,orperhapshighlightedaccordinglevelof

success,forexample:

Red-needsurgentstrategicfocus

Orange–requiresattentionandcollaborativeplanning

Green–ongoingimprovementsandgoingwell

Blue–doesnotrequireattentionatthistime

8

QUICK PI REFERENCE Areyoulookingtoevaluateaspecifictopic?ThisReferenceTableshowsanindicativeexampleofhowvariousBMsandPIssupportthe

evaluationofspecificaspectsofTELacrosssections,forexample‘emergingtechnologies’.

BM PI Addresses…

1-STRATEGY 1.1 StrategicIntent

1.2 Plans

1.3 Resourcing($s)

1.4 Practice

1.5 Policies&Governance

1.6 Stakeholderengagement

1.7 Responsibilities

1.8 Adoption

2-QUALITY 2.1 ProgramandCourselevel

2.2 Qualityprocesses

2.3+2.4 Reviewprotocols

2.5 Reporting

3–SYSTEMS 3.1 Dataandevidence

3.2+3.4 Operationallevel

3.3 Training

3.4 MaintenanceofITServices

3.5 ResourcingsupportforEmergingTechnologies

3.6 ProfessionalDevelopment

3.7 Risksareoutlined

3.8 Supportcommunicated

4–SERVICES 4.1 Strategiclinkage

4.2 Pedagogyintentisapparent

4.3 Resourcesavailable

4.4 CommunitiesofPractice

4.5 $sforsupportresources

4.7 Program/Courselevelevaluation

4.8 Evaluationandcontinuousimprovement

4.9 Examplesofpractice

5–STAFFPROFDEV 5.1 FrameworkforStaffDevelopment

5.2 IDStaffneeds

5.3+5.5 Expertiseavailableandresourced

5.4 Coordinationbetweendepartments

5.6 DeliveryofStaffDevelopment

5.7 Data-informedPlanningforcontinuousimprovement

6–STAFFSUPPORT 6.1 Alignmentofsupport

6.2 IdentificationProcedures

6.3 EvaluationProcesses

6.4 Coordinationacrosssupportproviders

6.5+6.9 Access&uptakeofsupport

9

6.6 ResourcingforTEL

6.7 PromotionofTEL

6.8 Evaluatedforsupportrequirements

7–STUDENTTRAINING 7.1+7.2 AlignedwithStrategyandResourced

7.3,7.4+7.7 Evaluationofneedsandcoordinationtoprovidethem

7.5 Flexibledeliveryanddefinedpathways

7.6 Promotionofethicalpractice

7.8 DefinedStudentPathways

8–STUDENTSUPPORT 8.1 Strategicalignment

8.2 Resourcing

8.3 Definedpathwaysandpromotion

8.4 Accessibleandmonitoredresources

8.5 Evaluationprocedures

8.6 Processesforcontinuousimprovement

8.7 Coordinatedsupport

8.8 Alignmentbetweentrainingandsupport

8.9 Processestosupportongoingsupport

8.10 Supportanalysisthroughadoptionprocess

10

STRATEGY AND TEL

GOODPRACTICESTATEMENTTheinstitutionhasestablished,wellunderstoodstrategy,governancemechanismsandpoliciesthat

guidetheselection,deployment,evaluationandimprovementofthetechnologiesusedtosupport

learningandteaching.

STRATEGY

QUALITY

SYSTEMS

SERVICES


STAFFDEVELOPMENT

STAFFSUPPORT

STUDENTTRAINING

STUDENTSUPPORT

11

GUIDANCEInthissectionoftheFramework,strategicvision,planningandimplementationarekey.Use

theBenchmarks(andassociatedresources)tobothinformandguideyourcollationand

articulation,butalsotoprovideameaningfulmeasuretoreportagainstinthefuture.Itis

intendedthissectionisdevelopedcollaboratively,andencompassingmembershipfrom

thosehighenoughinstructuretopromote,enactandstewardthevisionwithin.

ALIGNEDBENCHMARK1

ALIGNEDPERFORMANCEINDICATORS

PI1.1Institutionstrategicandoperationalplanssupportand

promotetheuseoftechnologyenhancedlearning

Question

DoesourOrganisationhaveastrategicallyconsistentapproachtothe

supportandpromotionofTEL,andisthisarticulatedoperationally

acrossvariousUnits/Divisionsetc.Doweneedtorefine?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Addyourtop-levelStrategic&OperationalTELalignmentshere,forexample:

• AcademicPlan2.1:PromotetheUseofTechnologyEnhancedLearningtosupportActiveLearning

• LearningUnitOperationalPlan2.1:DesignandDevelopaseriesofTELresourcesandactivitiessupportingActiveLearning

AssociatedResources

TEQSA:GuidanceNote:Technology-EnhancedLearning Specificrequirementslisted https://www.teqsa.gov.au/latest-news/publications/guidance-note-

technology-enhanced-learning

UNEStrategicPlan2016–2020 Growth&aspirationalquality http://www.une.edu.au/__data/assets/pdf_file/0016/117313/une-strategic-

plan-2016-2020.pdf

KeyTechnologyQuestionsCollegeGovernorsShouldAsk UK-CentricbutusefulguidanceonquestionstoraisewithUniversityCouncils

andSeniorManagement https://www.jisc.ac.uk/guides/key-questions-college-governors-should-ask

BM1 INSTITUTION-WIDEPOLICYANDGOVERNANCE

FORTECHNOLOGYENHANCEDLEARNING�

12


PI1.2Specificplansrelatingtotheuseoftechnology

enhancedlearningarealignedwiththeinstitution’s

strategicdirectionsandoperationalplans

Question

Aretherewaysoperationalcollaborationandtighteralignmentcan

occuracrossdistinctoperationalplanstoenhancedeploymentof

supportingstrategies?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyofACODETELFrameworkOnline.Listanyspecificoperationalplansstemmingfromabove,andhowtheyarealignedforexample.Top-levelStrategicandOperationalPlans InstitutionalPlans/StrategiesAcademicPlan2.1:

PromotetheUseofTechnologyEnhancedLearningtosupportActiveLearning

Developaseriesof‘Usingtechnologiesfor

ActiveLearning’videos(LearningUnit

OperationalPlan2.1)

ActivelycollaboratewithL&Ttoinitiateand

progressapprovalprocessesfortechnologies

supportingActiveLearning(InformationServicesOperationalPlan3.2

AssociatedResources

Ifyouwouldliketohaveresourcesincludedintothistemplate,pleasefeelfreetosubmityoursuggestions/feedbackathttps://goo.gl/forms/md2VHLU4R20e2BiD3

13


PI1.3Planningfortheongoinguseoftechnologyenhanced

learningisalignedwiththeinstitution’sbudgetprocess.

Question

Aretheregapsinfundingrequirement,doextrabidsorrefinementof

supportingbudgetcriterianeedtoberefined/identifiedor

implemented?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheACODETELFrameworkOnline.Listbudgetarysourcessupportingtop-levelandspecificTEL-relatedplans,forexample:Top-levelStrategicandOperationalPlans SupportingBudgetProcessesAcademicPlan2.1:

PromotetheUseofTechnologyEnhancedLearningtosupportActiveLearning

• EICP(ElectronicInfrastructureCapitalPlan)

• InnovationGrants–DVC(A)• ITOperationalBudget

AssociatedResources


14


PI1.4Institutionpolicies,proceduresandguidelinesprovidea

frameworkforhowtechnologyenhancedlearning

shouldbeusedatbothacourseandprogramlevel..

Question

Aretheregapsinpolicy,procedureorguidelinesthatarerequiredto

supporttheOrganisation?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheACODETELFrameworkOnline.ListTEL-alignedPolicies,proceduresandguidelines,forexample:Policies,ProceduresandGuidelines ProgramandCourseLevelPolicies • AssessmentPolicy

• AcademicIntegrityPolicyProcedures • QualityAssuranceProcedures

• CourseenhancementProceduresGuidelines • SocialMediaGuidelines

AssociatedResources

GriffithUniversity|SocialMediaGuidelinesSpecificL&Tsection

https://policies.griffith.edu.au/pdf/Social%20Media%20Guidelines.pdf

15


PI1.5Policies,proceduresandguidelinesontheuseof

technologyenhancedlearningarewellcommunicated

andintegratedintoprocessesandsystems.

Question

HowcanwecollaborateonTEL-relatedCampaigns,whoareourtarget

audiences,whatmessagesareweresponsiblefor,andhowwillwe

reachthem?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheACODETELFrameworkOnline.Here,youmightconsiderthedevelopmentofholisticcommunicationplansacrossUnits/DivisionsandAcademicGroups.ListyourCommunicationPlan,Collaboratorsandmechanisms.

AssociatedResources


16


PI1.6Theinstitutionhasestablishedmechanismsforthe

governanceoftechnologyenhancedlearningthat

includerepresentationfromkeystakeholders.

Question

Doweincludetherelevantandappropriatestakeholders,wheredo

studentsfitintothepictureasstakeholders?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.ListyourkeyTEL-relatedentitiesthatenablestakeholdercontribution,forexampleCommittees,

Programs,andProjects.

• TELAdvisoryBoard

• ServiceArchitectureBoard

• TELAdvisoryGroup

ProgramLevel(ProjectOffice)StakeholderGroupsidentified

AssociatedResources


17


PI1.7Authorityandresponsibilityfortheoperational

managementofthetechnologiesusedtoenhance

learningandteachingareclearlyarticulated.

Question

Haveweidentifiedandalignedresponsibility,howisthisbest

articulatedtothosewhoneedtoknowtobetterenhancecollaboration

andprofessionalknowledgesacrossTELmanagement?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Hereyoumightaskanumberofquestions:

• DoweknowwhoisresponsibleforTELservicesandprocesses?

• Whoneedstoknowwhichinformation?

Howdowecommunicatethat?

AssociatedResources


18


PI1.8Theinstitutionusesaclearlyarticulatedpolicy

frameworkandgovernancestructurewhendecidingon

theadoptionofnewtechnologies.

Question

Whatareourgapshere,dowehaveatop-down,bottom-upor

combinationofapprovalprocesses?Istheprocedurearticulatedto

theOrganisation?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Identifyandincludeanypolicyandgovernancestructuresandassociatedapprovalprocesses,for

example:

• ITSecurity:SecurityArchitectureBoard(SAB)ApprovalProcess+linktoprocesses

• TELAdvisoryCommittee+linktoprocesses

AssociatedResources

TEQSA:GuidanceNote:Technology-EnhancedLearningSpecificrequirementslistedhttps://www.teqsa.gov.au/latest-news/publications/guidance-note-


19

QUALITY AND TEL

GOODPRACTICESTATEMENTInstitutionssupportandencouragethesustainable,effectiveandefficientuseoftechnologyenhancedlearningthroughstrategicplanningprocessesatalllevelsoftheinstitution.Thefocusiscontinuousimprovementthroughsystematicandregularevaluationofimplementationstrategiesandoutcomes.Suchevaluationwillinturninformfutureplanningandalignwiththeinstitutionsstrategicdirection.

STRATEGY

QUALITY

SYSTEMS

SERVICES


STAFFDEVELOPMENT

STAFFSUPPORT

STUDENTTRAINING

STUDENTSUPPORT

20

ALIGNEDBENCHMARK2


PI2.1Institution-wideprocessesforqualityassurancearein

placeandinusetointegratetechnologyenhanced

learningatbothaprogramandcourselevel.�

Question

DoesourOrganisationhaveanoperationallyconsistentapproachto

qualityreviewandenhancementatCourseandProgramLevel?Dowe

needtorefine/review/train?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Addyourqualityassuranceprocesses,toolsandmechanisms,forexample:

• ProgramLevel–SET/SECSurveys

• CourseLevel-QualityMatters(GO),ACODEThresholdStandards

AssociatedResources

QualityMattersArangeofQualityAssuranceself-helpandInstitutionallevelprocessand

service.

https://www.qualitymatters.org/

UTASBlendedLearningModel1-5FrameworkIntegrationofQualityMatters(Column5)

https://protect-

au.mimecast.com/s/kPeECr8DyEHw9BnjUzgcrf?domain=mylo.utas.edu.au

UTASTELTBLMCalculatorExampleoftooltosupportAcademicQA,LearningDesignersand

implementationofInstitutionallevelQAProcesses

https://elibrary.utas.edu.au/lor/file/1c110d15-6e64-492c-bc54-

715e3b2a8ded/1/blm.zip/index.html

UTASTELTWhitepaperIdentifiesenablersalignedtoPrinciplescoveringqualityreviewsand

BM2 PLANNINGFORINSTITUTION-WIDEQUALITY

IMPROVEMENTOFTECHNOLOGYENHANCED

LEARNING�

21

benchmarking(seeprinciples10&11,pp35-6)

http://www.teaching-

learning.utas.edu.au/__data/assets/pdf_file/0020/439013/Technology-

Enhanced-Learning-and-Teaching-White-Paper-Academic-Senate-15-

November-2013.pdf

22


PI2.2Comprehensiveevaluationprocessesareinplaceto

supportdecisionsrelatingtotheimplementingof

technologyenhancedlearningservices�

Question

Aretherewaysoperationalcollaborationandtighteralignmentcan

occurbetweenprocesses?Dotheyneedpromotion?Doinitiating

(request)entities(E.WorkingParties’,individualacademics,needmore

informationtoassistspeedierevaluationandapproval?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listanyspecificevaluationprocessesinplacetosupportdecisions,forexample.

Toplevelstrategic InstitutionalPlans/Strategies

AcademicCommittee LearningFuturesTELEvaluation

ODS(OfficeofDigitalSolutions)Approval

Process(SecurityandArchitecture)

AssociatedResources


23


PI2.3Planningforqualityimprovementoftheinstitution’s

technologyenhancedlearningsystemsandprocedures

isresourced.

Question

Aretheregapsinfundingrequirement?Hasfundingbeenincludedin

Operationallevelbidsasrequired?Areextrabidsorrefinementof

supportingbudgetcriteriarequired?


Toplevelstrategic Operational

AcademicPlan2.1:

DVC(A)Budget

• L&TSystemsOperationalPlan

• QualityMatters$s

• ITOperationalBudget

AssociatedResources


24


PI2.4Evaluationcyclesareinplacetomeasurekey

performanceindicatorsidentifiedbyandforall

stakeholders,andareintegratedinplanningfor

continuousimprovementpurposes.

Question

IsevaluationofTELconsistentandstakeholder-engaged?Arethere

opportunitiestocollaboratemorewidelyacrosstheprovidersand

componentsofTELtostreamlinecontinuousimprovement?


Plans(Strategic,Unitetc.) Measurement/Cycles/Processes

LearningFutures • AnnualMetrics

• ACODEBenchmarking

L&TSystems • QuarterlyMetrics

• AcademicCommittee

AssociatedResources


25


PI2.5Outcomesarereportedtoalllevelsoftheinstitution.

Question

Whatarethechannelsthroughwhichdifferentlevelsofoutcomesare

reported?Whoaretheyreportedtoandwhy?Howdoweinitiate

actionwhererequired?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Here,youmightconsiderthechannelsthroughwhichdifferentlevelsofoutcomesarereported,to

who,why,andhowtoinitiateactionwhererequired.Listthewaysyoucommunicateresultsof

qualityprocesses,atwhatlevelsandtoinitiateactionwhererequired.

AssociatedResources

UTASTELTWhitepaperOutlinestheproposedintentiontoroutinelyevaluate,reflectanddisseminate

outcomesidentifiedinprinciple9(p33&34).



Enhanced-Learning-and-Teaching-White-Paper-Academic-Senate-15-

November-2013.pdf

26

SYSTEMS AND TEL

GOODPRACTICESTATEMENTTechnicalinfrastructure,bothphysicalandvirtual,isalignedwithinstitutionallearninggoalsandthe

technologiesareresourced,supportstaffaretrainedandtheinfrastructureisimplemented,

maintained,administeredandsupportedefficientlyandeffectively.

STRATEGY

QUALITY

SYSTEMS

SERVICES


STAFFDEVELOPMENT

STAFFSUPPORT

STUDENTTRAINING

STUDENTSUPPORT

27

ALIGNEDBENCHMARK3


PI3.1Systemsandprocessesareinplacetogeneratelearning

andeducationalanalyticdatatosupportdecision

making.

Question

Considerwhohasaccesstothisinformation?Isitreadilyavailableina

systematicway,anddoesitaddressthedecision-makingrequirements

oftheInstitution?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listavailablelearningandeducationalanalyticdatacurrentlyavailabletosupportdecisionssuchas:

retirementofservices/system,uptake,learningimpactanalytics(value),movingtoscale(adoption).

AssociatedResources

JISCModel|InstitutionalLearningAnalyticsPolicyThisdocumentisatemplateforalearninganalyticspolicy,ittakesinto

considerationstudentconsent,confidentialityandresponsibilities.https://analytics.jiscinvolve.org/wp/files/2016/11/Jisc-Model-Institutional-

Learning-Analytics-Policy-v0.1.pdf

JISC|CodeofPracticeforLearningAnalyticsProvidesaguideforensuringthatlearninganalyticsiscarriedoutresponsibly,

appropriatelyandeffectively.

https://www.jisc.ac.uk/guides/code-of-practice-for-learning-analytics

BM3 INFORMATIONTECHNOLOGYSYSTEMS,SERVICES

ANDSUPPORTFORTECHNOLOGYENHANCED

LEARNING�

28


PI3.2Thereareclearlyarticulatedprocesses,and

responsibilitiesfortheimplementationand

maintenanceofthetechnologyenhancedlearning

systems.

Question

Aretheregapsthatcanbeidentifiedregardingresponsibilityor

ownershipofsystems,forexample3rdpartyapplicationsorcustom

systems?Aretherewayscollaborationandtighteralignmentcan

occuracrossstrategicandoperationalplanningandprocessesfor

implementation,toenhancedeploymentofneworexistingsystemsat

anoperationallevel?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.HereyoumightreviewhowstrategicimplementationandoperationalisationofTELsystemsare

connected,and/orhowcomponentssuchasmaintenancearetransferred/allocatedacrossother

areas.

AssociatedResources

UNSW|TELTEvaluationFrameworkAcompleteprocessforselecting,re-assessmentandtheevaluationprocesses

forlearningtechnologies

https://teaching.unsw.edu.au/telt-evaluation-framework-structure

29


PI3.3Responsibilitiesandprocessesforsupportandtraining

ofstaffandstudentsintheuseofthetechnology

enhancedlearningsystemsareclearlydefined.

Question

Aretheregapsorduplicationacrosstheprovisionofsupportand

trainingforStaffandStudentstosupportTEL?AreallL&TUnitsaware

ofdistinctstudentandstaff-focussedplansifdecentralisedor

distributed?Doesthisneedclarification/collaboration?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listwhatisofferedandbywhom.

AssociatedResources

What’sinaname:TheambiguityandcomplexityoftechnologyenhancedlearningrolesThispaperpresentsasynthesisofkeyliteraturerelatedtocontemporaryTEL

Advisorandsupportroles,alongsideananalysisif37recentposition

descriptionsalignedtoSocialPracticeTheory.

http://2017conference.ascilite.org/wp-content/uploads/2017/11/Concise-

MITCHELL.pdf

30


PI3.4Resourcesareallocatedfortheimplementationand

maintenanceofITservicesthatsupporttechnology

enhancedlearning.

Question

Isthereanimbalanceacrossstrategicimplementationandresources

allocatedtooperationalTEL?Isafurtheranalysisofoperational‘load’

required,forexamplereviewofsupportandmaintenancereports

acrosssystemsandservices?Doweneedto‘push’operational

resourcestoothersystemsandservicesasorganicgrowthdictates?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Hereyoumightreviewcurrentimplementationplansandassociatedresourcesattheoperational

level.Listallimplementationsthatcontaina‘resource’componentattheoperationallevel,and

thosethatdonot.

AssociatedResources


31


PI3.5Experimentationwithnewandemergingtechnologies

isencouragedandresourcedbytheinstitutionand

supportedbyprocedure.

Question

Arecurrentmechanisms(Forexample,Grants)enoughtosupportthe

‘long-tail’adoptionofemergingtechnologiesatscale,andacrossthe

widespectrumofapplications,systems,andtechnologyinnovation?

Howdowecaterforthe‘core’atscale,whileencouraging(and

supporting)experimentation?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listanyfundingandresourcesavailabletosupporttheuseofemergingtechnologies,whereandhow

isthissupportiscurrentlyavailable.

Associated

Resources

CSU|NewLearningTechnologiesApprovalPolicyDetaileddescriptionoftheapprovalprocessfornewTELtechnologies

https://policy.csu.edu.au/download.php?id=388&version=1

CSU|Learning&TeachingGuidelinesDescribesCharlesSturtUniversity'sguidelinesfortheuseofExternalEducational

Technologies(EETs)forlearningandteachinginthecontextofexistingpoliciesand

principles

https://policy.csu.edu.au/document/view-current.php?id=344

CSU|TechnologyInnovationsAnAscilite2012paperdetailinghowCharlesSturtUniversitysupportsandencourages

stafftoexperimentandinnovatewithTELT's.

http://www.ascilite.org/conferences/Wellington12/2012/images/custom/uys%2c_philip_-

_breaking.pdf

NMCHorizonReports(viaEDUCAUSE)KeepuptodatewithemergingtrendsandforecastsforHigherEducationandemerging

technologies.

https://library.educause.edu/search#?publicationandcollection_search=Horizon%20Report

32


PI3.6Professionaldevelopmentoccursforstaffmanagingthe

servicesusedtosupporttechnologyenhancedlearning

(includingnewandemergingtechnologies)

Question

IsProfessionalDevelopmentacrossdistinctunitssupportingtheuseof

thesamesystems,sharingexpertiseandprovidinginformation?Should

therebeaTEL-specificProfessionalDevelopmentagenda?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.ReviewanylistProfessionalDevelopmentPlansatoperationallevel,whatisavailable,whenandwho

isresponsible.

AssociatedResources

JISC|DevelopingDigitalLiteraciesDiscusseshowtoenablebetterdigitalliteraciesforstaff,includinglinksto

modelsusedbyUKuniversities.

https://www.jisc.ac.uk/guides/developing-digital-literacies/supporting-staff

33


PI3.7Theinstitutionhasrobustproceduresandprocessesin

placetoidentifyandmanageriskassociatedwithallthe

technologyenhancedlearningservices

Question

Doesourcommunityneedtoknowmoreaboutriskmitigationand

howdowecommunicatethat?Doweneedtocollaborateatan

operationalleveltobetterengageinandstreamlineriskmitigation

processes?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listrelevantpolicies,plans,AdvisoryBoardsandgovernanceprocedures,whostewardsthem,and

howtheyworktogether.

AssociatedResources

TEQSA|GuidanceNote:Technology-EnhancedLearningTEQSAfocussesonrisktoqualityofeducationand/orthestudentexperience

https://www.teqsa.gov.au/latest-news/publications/guidance-note-


JISC|Astep-by-steppracticalguidetomanagingriskproactivelyandmitigatingitseffectsGeneralinformationaboutriskmanagementapproaches(notspecifically

aimedatTEL)

https://www.jisc.ac.uk/guides/risk-management

34


PI3.8Supportlevelsandpathwaysforassistanceforall

learningtechnologiesareclearlycommunicatedto

staff.

Question

Arethesemessagesrelevant,duplicated,connected,intheright

‘context’forexample,‘Emailsignatures’.Doweneedtoreviewthe

communicationplansacrossTELprovidersforbetterintegration?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listwebsitesandotherinformationavenuescommunicatingwheretogoforassistancecurrently

deployedtostaff.

AssociatedResources


35

SERVICES AND TEL

GOODPRACTICESTATEMENTTheapplicationofTELservicesis:

1. groundedintheinstitution’sLearningandTeachingstrategy;�

2. informedbygoodpedagogicalpracticeandresearch;�

3. supportedadequately;�

4. deployedandpromotedeffectively;�

5. evaluatedfromanumberofperspectives;and�

6. advancedappropriately

� �

STRATEGY

QUALITY

SYSTEMS

SERVICES


STAFFDEVELOPMENT

STAFFSUPPORT

STUDENTTRAINING

STUDENTSUPPORT

36

ALIGNEDBENCHMARK4


PI4.1Theapplicationoftechnologyenhancedlearning

servicesaregroundedinthecontextoftheinstitution’s

learningandteachingstrategy.

Question

Areouroperationallevelplansandfundingexplicitlylinkedtothe

pedagogicalapplicationofTELsystemsandservices?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.HereyoumightconsiderhowtheStrategicapplicationofTELatCourseandProgramlevelis

articulated,resourcedandsupportedforpedagogicalbenefitandcomparealignment.Forexample,

theStrategicPlanmakesdirectreferenceto‘Active’and‘Immersive’Learning.

AssociatedResources

UniSADigitalLearningStrategy2015-2020KeepuptodatewithemergingtrendsandforecastsforHigherEducationand

emergingtechnologies.

http://www.unisa.edu.au/About-UniSA/University-of-South-Australias-Digital-

Learning-Strategy-2015---2020/

UoAStrategyforLearning,TeachingandAssessmentExamplesatparts2.4-2.8,3.5,and4.3

https://www.adelaide.edu.au/learning/slta/SLTAv2.pdf

BM4 THEAPPLICATIONOFTECHNOLOGYENHANCED

LEARNINGSERVICES

37


PI4.2Thepedagogicalintentoftheapplicationoftechnology

enhancedlearningserviceswithinindividualcourses

andprogramsisreadilyapparenttoteachingand

supportstaff

Question

Doweneedtomoreadequatelypromotethepedagogicalbenefitsof

TELincertainareas?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.HereyoumightconsiderTEL-relatedsurveyresultsfrombothstaffandstudentperspectives,aswell

asqualitativeinformationfromStakeholders.

AssociatedResources


38


PI4.3Thepedagogicalapplicationoftechnologyenhanced

learningisbasedonsoundeducationalresearchand

guidelines(includingcompliancewithlegal

requirements,accessibility,andlearningdesigns)are

readilyavailabletoallteachingandsupportstaff

Question

DowepromoteourresearchandguidelinesouttoallTELCommunity

whererelevant?Dowehaveprocessesinclusiveofboththe

applicationandguidelines?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Hereyouarelookingtoevaluateagainsttwoangles:

1. TheapplicationofTELisbasedonresearch&guidelines

2. GuidelinesareavailabletoallstaffinvolvedinTEL

AssociatedResources

ApplyingBestPracticeOnlineLearning,Teaching,andSupporttoIntensiveOnlineEnvironments:AnIntegrativeReviewPaperexploresknownbestpracticeprinciplesforonlineinstructors,students,

andstudentsupportandconsidershowthesemightapplytointensiveonline

environments.

https://www.frontiersin.org/articles/10.3389/feduc.2017.00059/full

elearningandWCAGcomplianceinAustraliaAguide

https://connectthinking.com.au/elearning-and-wgac-2-0-compliance-in-

australia/

39


PI4.4Collegialcommunitiesexisttopromoteandsupportthe

useoftechnologyenhancedlearningfor

communicatingandpromotingtheinnovativeuseand

itspedagogicalapplicationinlearningandteaching.

Question

Howcanweidentify,facilitatethegrowthof,andsupportthe

widespreadandappropriate‘reach’forcollegialcommunities?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Here,youmightlistthecollegialcommunitiesinyourOrganisation,howtheyprovideexposureand

thelevelof‘reach’(whoknowsaboutandgetsinvolvedinthesecommunities)theyachieve,for

example:

CommunitiesofPracticeandAdvisoryGroups

-TELAdvisoryGroup–93members

-YammerGroup(LearningandTeaching)–102members

AssociatedResources

UniversityofAdelaideCommunitiesofPracticeExampleshowingadiversityofL&TCommunitiesofPracticeatUniversityof

Adelaide

https://www.adelaide.edu.au/learning/teaching/communities-of-practice/

40


PI4.5Resourcesareallocatedfortheongoingdevelopment

oftechnologyenhancedlearningpedagogies

Question

Because‘ongoing’iskey,docurrentresourcesmeetcurrentdemand,

andarethereplansdocumentingidentifiedsupportrequiredacross

thegrowthofTELpedagogiesatyourOrganisation?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listrelevantprojects,initiativesandfundingsources.Trytolistanyprojectedgrowthinparticular

pedagogies,forexample,VirtualWorkIntegratedLearning.

AssociatedResources

UNSW|InternalGrantProgramsSelectionofinternalgrantsavailableandalignedtothe2025Strategyat

UNSW

https://teaching.unsw.edu.au/grants

41


PI4.6Thepedagogicalapplicationoftechnologyenhanced

learningservicesissustainable.

Question

Areourimplementationplanstreatedas‘one-off’?Howcan

sustainabilitybeincludedinpre-planningprocesses?Havewe

identifiedrelevantareasofTELandhowsustainabilitymightbe

addressedatscale?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Hereyoumightconsiderlistingprocessesanddocumentswhere‘sustainability’isaddressed(forexample,viaBusinessCaseorProposal)asthiswillassistinidentifyinggapareas.

AssociatedResources

CSU|ExternalEducationalTechnologiesPolicyGivesstaffguidelinesandchecklisttominimiseriskandencouragesustainable

choices


42


PI4.7Thepedagogicalimpactoftechnologyenhanced

learningservicesisregularlyevaluatedindetailata

courseandprogramlevel.�

Question

DoweknowhowProgramsandCoursesareevaluatedtobestmeasure

theimpactofTELservices?Howisthisfeedbackprovidedtodecision

makers?Areweaskingtherightquestionsinevaluation?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listanyreviewcycles,CourseandProgramlevelEvaluations,andhowfeedbackisprovidedtosupporttheenhancementofTEL

Associated

Resources

elearningMaturityModel(eMM)ReferencetouseoftheeMMtoguideimplementation

https://www.educationcounts.govt.nz/publications/e-Learning/58139

Associatedprocessdocumentation

https://www.educationcounts.govt.nz/__data/assets/pdf_file/0010/58285/20060726Process

Descriptions.pdf

43


PI4.8Evidenceoftheimpactoftechnologyenhanced

learningisintegratedintocontinuousimprovement

planningforcoursesandprogrammes.

Question

ArewesystematicenoughinourcoverageofTELimpact?Dowehave

relevantquestionsinoursurveysandprocessestosupportthe

applicationofthatevidencetoenhancecoursesandprograms?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.In4.7youidentifiedtheprocessesatCourseandProgramlevel,hereyouwilladdtothattoidentifyanyre-freshactivitiesbasedonlearningimpact,forexample,Studentsatisfactionandscores(pastandpresent)atCourseLevelviaevaluation.

AssociatedResources

UniAdelaide|RequirementsforMinimumuseofMyUniUniversityofAdelaiderequirementsforminimumuseofLMSincludeadding

informationonhowfeedbackfrompreviouscourseevaluationhasbeenused

tomakeimprovementstothecourse.DownloadguidelinesthenreferPt1(a)

vi.

https://myuni.adelaide.edu.au/courses/24800/pages/requirements-for-

minimum-use-of-myuni

44


PI4.9Goodpracticeexamplesadvancethepedagogically

sounduseofTELservicesincoursesandprograms.

Question

Areweprovidingenoughgoodpracticeexamples?Doweneed

processestoidentifyandpromotegoodpracticeexamplesfrom

communityandthewidersector?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listthewaysgoodteachingpracticeexamplesarearticulated,promotedandsupportedacrossyourOrganisation.

AssociatedResources

UniSA|OnlineShowcaseExampleofasmallshowcasehighlightinginnovativepractice.

http://www.unisa.edu.au/About-UniSA/University-of-South-Australias-Digital-

Learning-Strategy-2015---2020/UniSA-Online-Learning-Showcase/

GriffithUniversity|ExLNT(ExploreLearning&Teaching)AnonlinetoolamplifyingL&Tinnovationvia‘FacultyStories’,‘FacultySparks’

andamyriadofin-practiceexamples,case-studiesandresources.

https://app.secure.griffith.edu.au/exlnt/#o=trending

45

STAFF DEVELOPMENT AND TEL

GOODPRACTICESTATEMENTQualitylearningandteachingisbroughtaboutwherepeopleareconfident,enthusiastic,skilledand

wellsupported,andlearningexperiencesaredesignedtoengagethelearnerandemployavarietyof

approaches.

Engagementinprofessionaldevelopmentshouldnotbelimitedbyfactorsofphysicallocation,equity

ortechnologicalskills.Thismeansthatstaffdevelopmentisofferedflexibly,accommodatesarange

ofentrypoints,isevaluatedandisinformedbytheworkofrelatedunits.

Agoodpracticeapproachtotheuseoftechnologyenhancedlearningreflectsanunderstandingoflearners’characteristicsandneedsasrequiredbydifferentdisciplinecontexts.� �

STRATEGY

QUALITY

SYSTEMS

SERVICES


STAFFDEVELOPMENT

STAFFSUPPORT

STUDENTTRAINING

STUDENTSUPPORT

46

ALIGNEDBENCHMARK5


PI5.1Aframeworkforstaffdevelopmentintechnology

enhancedlearningispartoftheinstitution'slearning

andteachingstrategy.

Question

Aretheregaps?DoesourOrganisationhaveastrategicallyconsistent

andcollaborativeapproach/strategyfortheprovisionofstaff

developmentinTEL?Canourplansbesubsumedand/orpresented

morecohesivelytoourcommunity?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.IdentifyanyenterpriseorProgram-specificframeworksreferredtoinyourInstitutionalStrategicplans(forexample,CapabilityFrameworks,ProfessionalDevelopmentFrameworks,Discipline-specificProfessionalLearning).

AssociatedResources

AITSL|AustralianProfessionalStandardsforTeachersAustralianInstituteforTeachingandSchoolLeadership

https://www.aitsl.edu.au/teach/standards

ECU|Technology-EnhancedLearningGuidesECUbringtheirBlueprintsandstrategytogetherinthisTELsite.

https://ecu.au.libguides.com/TEL

CSU|externaleducationaltechnologiesforlearningandteachingguidelinesPolicy,procedureandguidelineinformationforstaff


http://intranet.ecu.edu.au/__data/assets/pdf_file/0003/772554/standards-

technology-enhanced-learning.pdf

BM5 STAFFPROFESSIONALDEVELOPMENTFORTHE

EFFECTIVEUSEOFTECHNOLOGYENHANCED

LEARNING

47


PI5.2Processesareinplaceandinusetoidentifystaff

developmentneedsinsupportoftheinstitution’s

strategyfortechnologyenhancedlearning.

Question

Arewesystematicenoughinapproachtocapturethosewhorequire

staffdevelopmentoutsidenormalprocedures/reviews?Canweassist

staffinidentifyingtheirownstaffdevelopmentrequirements?Dowe

provideappropriatepathwaystoStaffDevelopment?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Identifyandlistanyrelevanttriage,consultation,revieworanalytics-drivenprocessesinplacetosupportidentificationofrequiredstaffdevelopmentforTEL.forexample,Programrenewalprocesses.

AssociatedResources

Aitsl|TeacherSelf-AssessmentToolAITSLTooltoassistself-identificationofwheretheyneedtofocustheir

developmentjourney.

https://www.aitsl.edu.au/tools-resources/resource/teacher-self-assessment-

tool

CSU|CSULearningTechnologiesSiteExampleofsupportsitewith‘affordances’andcontacts.

https://www.aitsl.edu.au/tools-resources/resource/teacher-self-assessment-

tool

JISC|DigitalCapabilityFrameworkToolsetsandframeworkstoassistintheplanning,identificationand

facilitationaroundtheattainmentofDigitalCapabilities(StaffandStudents).

https://www.jisc.ac.uk/rd/projects/building-digital-capability

48


PI5.3Educationalandtechnicalexpertiseisusedtodevelop

qualityprogramsandresourcesaddressingstaff

developmentneeds.�

Question

Arethereopportunitiestosubsume/combine/co-developprovisionof

staffdevelopmentresourcesandprogramsacrossstrategicareasfor

efficiencyofeffortasindicatedbyavailableexpertise?Isthecurrent

levelofexpertiseandtypeofroleavailableconsistentwith

requirements?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.ListTEL-relatededucationaldesignandprofessionaldevelopmentexpertiseavailabletoaddressstaffdevelopmentrequirementsacrosstheInstitution.

Associated

Resources

ACODEThresholdStandardsAguidetoassistqualityprovisionbyEducationaltechnicalexperts.

https://www.acode.edu.au/pluginfile.php/1530/mod_resource/content/1/ACODE_TSFOL

E_draft_1.2.pdf

JISC|DevelopingSuccessfulStudent-StaffPartnershipsGuidanceonhowtoworkwithstudentstodevelopanInstitutionalDigitalenvironment

andcreateengaginglearningexperiences.

https://www.jisc.ac.uk/guides/developing-successful-student-staff-partnerships

StonehillCollege|TeachingSquaresTheTeachingSquaresprogramprovidedfacultyanopportunitytogainnewinsightinto

theirteachingthroughanon-evaluativeprocessofreciprocalclassroomobservationand

self-reflection.

https://www.stonehill.edu/offices-services/ctl/programs/teaching-squares/

49


PI5.4Coordinationoccursbetweenthoseareasproviding

staffdevelopmentfortechnologyenhancedlearning

acrosstheinstitution.��

Question

Whatisthepurposeandimpactofthiscoordination,isitgroundedin

supportingbothstrategicvisionandoperationalrequirement?Does

thiscoordinationefforthavea‘planning’outcome?Whatisthe

agencyofthiscoordination,andisitappropriateforexample,Develop

actionplans,Lobbyfornewtools?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listallopportunities/mechanismsavailableforcoordinationbythoseprovidingstaffdevelopmentinTEL,andthepurposeofeachopportunity.CoordinationMechanisms

Purpose Community/Groups

TELAG(TELAdvisoryGroup)

• Inform

• Collaborate

• Review

• Promote

• Learn

• LearningFutures

• OfficeofDigitalSolutions(L&T/IT)

• L&TConsultants(AcademicGroups)

• AcademicAdministration

• LibraryServices

• StudentSuccess

AssociatedResources


50


PI5.5Staffdevelopmentfortechnologyenhancedlearningis

resourced.

Question

IstheOrganisationspendingmoneywhereitisrequiredinorderto

supplytherequiredstaffdevelopmentacrosstheareaofTEL?Are

thereareaswhereresourcesshouldbeenhanced/updated,andis

thereabudgetforthis?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listallareas/rolesprovidingstaffdevelopmentservicesorconsultationforTEL,alongwithonlineresourcesavailable.YoumayalsolistProfessionalDevelopmentfundingallocationsperpersonorrole.

AssociatedResources

P21|Frameworkfor21stCenturyLearningTheP21Frameworkrepresentsboth21stcenturystudentoutcomesandsupportsystemshttp://www.p21.org/our-work/p21-framework

51


PI5.6Staffdevelopmentprogramsaredeliveredflexiblyand

addressdifferingskilllevels.

Question

Dotheycaterforcontextualscenariossuchas‘justintime’?Dowe

needtocurate,procure,enhanceorproducemoreprograms?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listtheways,servicesandresourcesareofferedtothosewhoneedthem.Besuretoindicatewhereoptionsprovidenappropriatestrata,forexample’Beginners>Advanced’.

AssociatedResources

Aitsl|TheEssentialGuidetoProfessionalLearning:Collaborationhttps://www.aitsl.edu.au/docs/default-source/default-document-library/the-

essential-guide-to-professional-learning---

collaborationce4a8891b1e86477b58fff00006709da.pdf?sfvrsn=86a2ec3c_0

ANU|TrainingonEducationTechnologyfromANUOnlineAnexampleofflexiblydeliveredProfessionalLearning

https://www.aitsl.edu.au/docs/default-source/default-document-library/the-

essential-guide-to-professional-learning---

collaborationce4a8891b1e86477b58fff00006709da.pdf?sfvrsn=86a2ec3c_0

52


PI5.7Evaluationdataisusedtoinformtheplanningfor

continuousimprovementofStaffdevelopment

processes.

Question

Areweusingtherighttypeofdata,andisitreviewedregularlyandby

therightpeople?Howcanwecollaboratearoundtheuseofdatato

enhanceofferingsandmitigateduplicationorun-requiredstaff

developmentoptions?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.WhatdatasourcesarecurrentlyusedtoinformplanningforstaffdevelopmentorprofessionallearningacrosstheTELlandscape,forexample,allnewstaffundertakeaTriage,LMSMetricsontooluseetc.

AssociatedResources


53

STAFF SUPPORT AND TEL

GOODPRACTICESTATEMENTStaffaremadeawareofandhaveaccesstocomprehensivetechnicalandeducationalsupportforthe

useoftechnologyenhancedlearningtoolsandservices:priortoandduringtheimplementationof

thetechnology,informaltrainingsessions,onajust-in-timebasis,andfortroubleshootingpurposes.

STRATEGY

QUALITY

SYSTEMS

SERVICES


STAFFDEVELOPMENT

STAFFSUPPORT

STUDENTTRAINING

STUDENTSUPPORT

54

ALIGNEDBENCHMARK6


PI6.1Technicalandeducationalsupportisalignedwiththe

currentandemerginglearningtechnologiesbeing

deployedbytheinstitution.�

Question

Dowehavetherightsupportinplacetosupportstrategic

implementations?Arethereareasoffastimplementationthatneed

addressing(forexample,VRinEducation)?Dooursupportproviders

havetherelevantalignedskill-baseoraccesstoresourceinformation?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Identifythestrategicalignmentbetweenemerginglearningtechnologies(andthosewhoprovidethem),andthesupportprovidedfortechnicalandeducationalsupport.

AssociatedResources

UNE:2017-2020InformationTechnologyStrategyforaDigitalworldP4,point5–Keystrategicpriorities

https://www.une.edu.au/__data/assets/pdf_file/0003/158430/2017-2020-e-

IT-Strategy.pdf

UTAS:TechnologyEnhancedLearningandTeachingWhitePaper2014-2018IntegrationofNMCHorizonReports-Capture‘emergingtechnologies,trends

andpractices’(p.9)



Enhanced-Learning-and-Teaching-White-Paper_Background-papers-

Academic-Senate-15-November-2013.pdf

UniversityofAdelaide:LearningTechnologiesRoadmap2014-2019https://www.adelaide.edu.au/learning-enhancement-innovation/projects-

initiatives/current/Learning_Technologies_Roadmap2014_2019.pdf

BM6 STAFFSUPPORTFORTHEUSEOFTECHNOLOGY

ENHANCEDLEARNING

55


PI6.2Proceduresareinplacetoidentifythesupport

requirementsofstaff,atindividual,teamand

institutionallevels.

Question

Aretheremechanismstosupportidentifyingrequirements?For

example,ProjectOfficeproceduresforidentifyingsupportfornewly

implementedsystems,orregularFacultyreviews/surveysaroundTEL.

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listanyproceduresinplacetoidentifysupportrequirementsacrossvariouslevels.

AssociatedResources

AcademicWorkload:TheSilentBarriertotheImplementationofTechnology-EnhancedLearningStrategiesinHigherEducationNote:requiresaccesstoJournal

Paperhighlightstheimpactofacademicworkloadallocations.

https://www.tandfonline.com/doi/full/10.1080/01587919.2015.1055056

56


PI6.3Proceduresareinplacetoregularlyevaluatethe

supportservicesandresourcesprovidedforstaff.�

Question

Aresupportservicesandresourcesregularlyand/orsystematically

evaluated,andwhoknowstheresultsoftheseprocedures?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Hereyoumightprovideinformationaboutthewho,what,when,andmayalsowanttoinclude‘why’andtowhataim.Thislistingmaybequitevaried,asyouwillbealsotalkingabouthumanresources,forwhichthelevelofevaluationmaybebasedwithinsmallerunitsoftheOrganisation.Inthesecases,itmaybetheroleandwhatitprovidesthatisevaluatedformorebenefit.

AssociatedResources


57



supportservicesforstaffacrosstheinstitution.�

Question

Aretherightpeople/roles/unitscoordinatingandcollaboratingwhere

required?Istherecrossoverorduplication,orcancoordinationbe

morestreamlinedandinformativeforsupportproviders?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.ListareasofTELcoordination/planningbetweenprovidersofsupport(technicalandeducational)acrosstheInstitution.Forexample:CoordinationEvent Areas/CoordinationQuarterlyBusinessPlanningandStrategymeetings

• ITHelpDesk

• ITSolutionssupportOfficer

• L&TConsultants

Associated

Resources

UniversityofEdinburgh:ISTechnologyEnhancedLearningStrategyHighlights:MOUsbetweenTELprovidersandAcademicDevelopmentproviders,andTEL

providersandStudentSystems/StudentExperienceProjectetc.‘NaturalServiceDelivery

Partners’.

https://www.ed.ac.uk/files/imports/fileManager/IS%20Technology%20Enhanced%20Lear

ning%20Strategy.pdf

58


PI6.5Technologyenhancedlearningsupportservicesare

accessibleandusedbystaff.�

Question

Areservicesadopted?Ifnot,why?Areweprovidingtherightkindof

supportfortherighttargetmarkets(forexample,Generalstaffas

opposedtoAcademicStaff)?Doweneedtoretire/replace/enhance

ourofferings,orbetterpromotethemtoStaff?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.HereyoumayreviewhowpeoplefindTELsupportservices,andmetricsassociatedtotheuseanduptakeofthoseservices.

AssociatedResources


59



adequatelyresourced.�

Question

Isourfundingmodelappropriate?DoesitalignwithotherTEL

initiativesandimplementations?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listwhatisavailable,anyassociateddata,andhowitisresourcedtodetermineifthereisadequateallocation.

AssociatedResources


60



promotedtostaff.��

Question

Whatresponse(qualitative)andmetricsareyougettingfromeach

channel?Arewehittingtherighttargetgroups?Aretherewaysto

enhanceorincreasethe‘reach’ofpromotion?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listyourpromotionalchannels,internalandexternal.Provideanyquarterlyorannualmetricsavailableforthosechannels.

AssociatedResources


61


PI6.8Newtechnologyenhancedlearningservicesarefully

analysedforstaffsupportrequirements,priortoand

duringtheadoptionprocess.

Question

Howcanweaccommodate/balancesupportforinnovationandthe

inclusionof‘outofthebox’ornon-enterprisetechnologyprojects(for

example,Grants)?Areweusingtherightdatatoreviewourcurrent

identificationofsupportrequirements?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Hereyouarelookingattwoaspects:

• Priortoadoption

• Duringadoption

FormanyInstitutionsthismaymeandrillingdownfromStrategicProjectsatEnterprise-level,downtosmallerimplementationsofTechnologysupportinglearning.ListwhereanalysisoccursinyourInstitutionalcontext,andhowthisisthenoperationalised,evaluatedand/orreviewedforuptakeandadoptiontoassistidentificationofgapsinprocessortechnologies(forexample,3rdpartytools).

AssociatedResources


62


PI6.9Thereareproceduresinplacethatensurethat

evaluationdataontechnologyenhancedlearning

supportservicesforstaffcontributestotheir

continuousimprovement.

Question

Dowehaveregularreviewproceduresinplaceforallidentified

supportservices,andhowtowecontinuetoenhanceprovision?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listthedatausedtoevaluatesupportservices,thetimingoftheseevaluations,andconnecthowthisisusedtoinformfutureenhancementsinTELsupport.

AssociatedResources


63

STUDENT TRAINING AND TEL

GOODPRACTICESTATEMENTTheprovisionofstudenttrainingfortheeffectiveuseoftheinstitution’stechnologyenhanced

learningservicesisalignedwiththeteachingapproachesinuse;isadequatelyresourced;is

coordinatedwithotherstudentsupportservices;isflexible;isfocusedontheneedsofstudents;

coversarangeofcurrenttechnologiesandreflectsgoodpracticeintheuseoftechnology.

�

�

� �

STRATEGY

QUALITY

SYSTEMS

SERVICES


STAFFDEVELOPMENT

STAFFSUPPORT

STUDENTTRAINING

STUDENTSUPPORT

64

ALIGNEDBENCHMARK7


PI7.1Studenttrainingisalignedwiththetechnologiesand

teachingapproachesinuseattheinstitution.

Question

Isthereappropriatealignmentbetweentrainingandneed?Howare

gapssuchasuseofDiscipline-specifictoolsandsystemscoveredin

regardtostudenttraining?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.ListtheStudenttrainingopportunitiesavailableatyourInstitution,andalignthemtothetechnologiesusedinL&T.

AssociatedResources

Beetham(2007)intheJISCpublication,EffectivePracticeinaDigitalAgeAguidetotechnology-enhancedlearningandteaching,aboutLearningActivityDesignHighlightstheprincipleofintegrationoftrainingandsupportforTEL,as

opposedtoseparationintocompletelyseparate"services"needstobepicked

upon.Placefortheseparate,butmeaning/learningwithinthe

course/disciplinecontextwillhavemoreimpact

NorthNord|ShouldIStudyOnlineTriagesurveyforstudentstoself-identifyreadiness.

https://studyonline.ca/getting-started/should-i-study-online

BM7 STUDENTTRAININGFORTHEEFFECTIVEUSEOF

TECHNOLOGYENHANCEDLEARNING

65


PI7.2Studenttrainingfortechnologyenhancedlearningis

adequatelyresourced.��

Question

Doesthedataprovidedtoreviewstudenttrainingindicateaneedto

changeserviceprovisionforefficiencyofscale(forexample,from

workshopstoonline),orareextraresources($)requiredto

accommodatevitaltrainingservices?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Usereviewdata(forexample,trainingmetricsandfeedback)toascertaintheoverheadofstudenttrainingservices.

AssociatedResources

Shes,P.&Armitage,S.(2002).BeyondtheAdministrativeCore:CreatingWeb-basedStudentServicesforOnlineLearners.WCETLAAPProject.GuidelinesforcreatingStudentServicesOnline.

http://www.wcet.wiche.edu/wcet/docs/beyond/overview.pdf

66


PI7.3Thereareproceduresinplacetoregularlyevaluatethe

trainingandtrainingresourcesprovidedforstudents.

Question

Aretheseproceduresadequatetoidentifyareasofcontinuous

improvementandefficiency?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listproceduresandresponsibleunitsforreviewandevaluationacrossstudenttrainingandresources.Forexample:StudentTraining/Resources ResponsibleUnit ProceduresICTTrainingResources Library AnnualReviewofDemand,,

uptakeandmetrics

AssociatedResources


67



trainingforstudents.

Question

Arethereareaswherecoordinationcouldbeimplementedor

enhanced?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listpointsofcoordinationbetweenareas.ForexampleTraining/Resources ResponsibleUnits CoordinationPointsTier0(online)Resources-ICTTraining

• Library• IT

CombinedServicesReviewAnnualReporting

AssociatedResources


68


PI7.5Studenttrainingprogramsaredeliveredflexiblyand

addressdifferingskilllevels.

Question

Aretheseprogramsandresourcesappropriateforthetrainingbeing

delivered?CansomeProgramsbeconvertedtoonlineto

accommodateflexibilityandprovidecapacityfornewtrainingtobe

providedifrequired?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Nowthatyou’veidentifiedtheservicesandcoordination(7.3,7.4),investigatehowtrainingisprovided,forexampleOnline,WorkshopPrograms.

AssociatedResources

Erikson,C.&Prior,Tim.(2011).Theartoflearning:wildfire,amenitymigrationandlocalenvironmentalknowledge.InternationalJournalofWildlandFire20(4),612-624.Modelfortargetinginformationtolearningstages&styles.

https://doi.org/10.1071/WF10018.p.621

UniversityofWisconsin–LaCross|Onlinereadinesstutorialforstudentshttps://www.uwlax.edu/info/online-readiness-tutorial/

69


PI7.6Studenttrainingpromotesanethicalapproachtothe

useofsocialmediaandthetechnologyenhanced

learningservicesprovidedbytheinstitution.

Question

Areweprovidingcoverageofthisacrossalltrainingmodes(online,in-

person)?Howaretheseapproachesarticulatedtostudents?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.ListanySocialMediaStrategy,Policy,Guidelines,trainingmodulesandresourcesaimedatpromotingtheethicaluseofsocialmediaandotherTELservices.

AssociatedResources

Pomerantz,J.,Hank,C.,Sugimoo,C.R.(2015).TheStateofSocialMediaPoliciesinHigherEducation.PLoSONE10(5):e0127485.doi:10.1371/journal.pone.0127485ReferencetouseSocialMediaPolicies:areviewofthecontentofvarious

socialmediapoliciesinUSCarnegieClassificationhighereducation

institutions.

StanfordUniversity|SocialMediaPoliciesandGuidelineshttps://ucomm.stanford.edu/policies/social-media-guidelines/

UniversityofOtago|SocialMediaPolicyhttps://www.otago.ac.nz/administration/policies/otago053552.html

UniversityofCanterbury|SocialMediaPolicyhttps://www.canterbury.ac.nz/media/uc-policy-library/Social-Media-

Policy.pdf

UCIASocialMediaToolkitExampleofaUK-basedtoolkitforthedevelopmentofsocialmedia

policies/guidelineshttps://www.ucisa.ac.uk/groups/exec/socialmedia/chap4/chap4_2

70


PI7.7Evaluationdataisusedtoinformtheplanningfor

continuousimprovementofstudentdevelopment

processes.

Question

Isthereenoughintegration?Isintegrationconsistentorad-hoc?Do

weneedtodevelopanevaluationplan?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listthestudentdevelopmentprocesses(training)atyourOrganisationandalignwiththeevaluationdata(forexample,surveysandfeedbackidentifiedinearlierPIsinthissection)currentlybeingusedtoinformreviewandplanning.

AssociatedResources

Catalano,A.J.(2018).MeasurementsinDistanceEducation-ACompendiumofInstruments,Scales,andMeasuresforEvaluatingOnlineLearning.London:Routledge.Gatheredfromaroundtheworld,thiscompendiumisoneofthosebooksyou

needtohaveontheshelfforwhenyouneedtodothiswork.Itisalsoabook

youshouldlookattwoorthreetimesduringacoursedesign,development

anddeploymentprocesstohelpyouthinkthroughthe“howwillweknowthis

isworking?”Highlightsinstrumentsforevaluationofonlinelearning

71


PI7.8Thereareclearlydefinedpathwaysforstudentsto

accessthetrainingtheyrequire.�

Question

Doourchannelsprovideenoughawareness?Arethecommunicated

pathwaysexplicitenoughforstudentstorecogniseandunderstand

theyleadtothetraining‘they’need?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Hereyoumightthinkabouttheareasthatprovidetraining,howtrainingiscommunicated,whereandwhen.Youmayalsoconsiderwhetherawarenessisgeneralortargeted.

AssociatedResources

ELearningGuidelines,NZReferto"LearnerPerspective"section.

Promptstothinkabout"eLearning"fromtheperspectiveofthelearner

makinghisorherwaythroughacourse;throwsthelightonthelearnerand

whathe/shedoestomakeithappen.Subtext(actuallynotthatsubtle)isthat

pathwaysthataredevelopedbythestudent(scaffoldedbytheinstitution)will

havemoreeffectandmoremeaningforthestudent.Implicationisthat

pathwaysneedtobeflexible,engaging,abletobepersonalised,make

referencetothesupportprovidedbymanyother(besidesdirectacademic)

networksandconnectionsthatastudentwillhave(e.g.,family,work

colleagues,friendsetc)"http://www.elg.ac.nz/elearning-guidelines-updated-2018

CharlesSturtCSULXMixerTheMixerisforstaff,butthebasisofagoodideaforaninteractivewayof

providinginformation.Studentscanfindtheirownpathwaythroughawell

laidoutandeasytonavigatesitestructuredsimilarlytothisone.

https://uimagine.edu.au/csulx/mixer/

HumberCollege(Canada)|ExampleofaPathway.Thisisa"RoadMap"toguidestudentsthroughadmissiontotheCollege.AN

exampleofhowapathwayforstudenttraininginTELcouldbe

structured/organised.

http://humber.ca/admissions/apply/admissions-road-map.html

72

STUDENT SUPPORT AND TEL

GOODPRACTICESTATEMENTStudentsareawareofandhaveaccesstoeffectiveandwell-resourcedsupportforthetechnology

enhancedlearningservicesusedbytheinstitution.Studentsupportisresponsivetostudentneeds;is

coordinatedwithstudenttraining;andisconstantlydevelopinginresponsetochangingtechnology.

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STRATEGY

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STAFFDEVELOPMENT

STAFFSUPPORT

STUDENTTRAINING

STUDENTSUPPORT

73

ALIGNEDBENCHMARK8


PI8.1Theprovisionofsupportforstudentsisalignedwiththe

technologyenhancedlearningservicesusedbythe

institution.

Question

Dowe(andshouldwe)providethislevelofsupportacrossthe

identifiedlisting?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Technicalsupportforsystems,toolsandthewiderstudentlearningcontextshouldbeconsideredhere.Forexample,theuseofmobiletechnologiesaswellastheenterpriseLMS.GatherasmuchdataasyoucanonthetoolsandsystemsemployedinProgramsorCoursesacrossyourInstitution,andusethistoaligncurrentsupportprovided,howandbywhatentity.

AssociatedResources


BM8 STUDENTSUPPORTFORTHEUSEOF

TECHNOLOGYENHANCEDLEARNING

74


PI8.2Studenttechnologyenhancedlearningsupportservices

areresourced.

Question

DotheentitiesprovidingTELsupporthaveenoughresourcesto

accommodatedemandandsustainabilityofprovision?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listthoseentitieswhosupportstudentsusingtechnologiesforlearning,notingtheymayalsobethetrainingproviderscoveredinBM7.Identifydataindicatingdemandandpastsupport‘load’toassistanalysis.

AssociatedResources


75


PI8.3Thereareclearlydefinedpathwaysforstudentsto

accesssupportservicesandthesearepromotedtothe

studentbody.

Question

Arethereopportunitiestoenhanceorcoordinateawarenessof

pathwaysofsupportavailabletostudents(samemarket)?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.HereyoumightalsoreferbacktoBM7Section,astrainingprovisionpathwaysmaybesimilar.

AssociatedResources

Tait,A.(2000).Planningstudentsupportforopenanddistancelearning.OpenLearning:TheJournalofOpen,Distanceande-Learning,15(3),287-299.doi:10.1080/713688410Providesanoverviewofthevariousfactorsthatneedtobeconsideredwhen

planningstudentsupport.

Whilenotstrictlyspeakingaboutpathwaysthisarticlehighlightsfactorswhich

wouldneedtobetakenintoaccountifanypathwaystructureisputinplace.

Whatfactorsneedstobeconsideredwhenplanningstudentsupport.Factors

discussedare:characteristicsofthestudents,thedemandsacrossacademic

programsandcourses,thegeographicalenvironment,thetechnological

infrastructure,thescaleoftheprogram,andtherequirementsof

management.Discussioncentersaroundvarioustensionsandtradeoffs.

76


PI8.4Supportsitesandresourcesareaccessiblefrom

commonlyuseddevicesandtheanalyticsofstudent

usagearemonitored.

Question

Arethecurrentmonitoringcontrolsinplacesufficientandreported?

Canourstudentsaccessresourcesoncommonlyuseddevicesand/or

inflexibleformats?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Twocontextsshouldbeconsideredhere:

1. Areresourcesaccessible

2. Aretheymonitored

Listsitesandresources,howtheyareaccessed(forexampleMobile1st)andthemechanisms(ifsystematic)orreviewprocesses(forexample,Quarterlyreporting)employedtomonitorusageacrossthesesitesandresources.

AssociatedResources


77


PI8.5Thereareproceduresinplacetoensurethatstudent

supportservicesandresourcesareregularlyevaluated.

Question

Doweknowtheproceduresinplace,whoisresponsibleandwhen

evaluationisundertaken?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listthereviewproceduresinplacewhereusagedata(asidentifiedinPI8.4)forbothServicesandResourceswouldbeanalysedorreviewed,forexamplequarterlyreviews.

AssociatedResources


78


PI8.6Thereareproceduresinplacethatensurethat

evaluationdataontechnologyenhancedlearning

supportservicesforstudentscontributestotheir

continuousimprovement.

Question

Whataretheresultsofevaluation,andaretheydocumented?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Listthereviewproceduresinplacewhereusagedata(asidentifiedinPI8.4)forbothServicesandResourceswouldbeanalysedorreviewed.Forexample,Quarterlyreviews

AssociatedResources


79



supportforstudents.

Question

Dostudentsupportserviceprovidersneedtocollaborate/share

evaluationinformationtomoreeffectivelyenhancesupportservices

acrosstheboard?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.LeadingonfromPI8.6,listthecoordinationpoints/activities/groupswherestudentsupportproviderscurrentlyintersecttoenhanceevaluationandplanforenhancement.

AssociatedResources

Simpson(2008)Motivatinglearnersinopenanddistancelearning:Doweneedanewtheoryoflearnersupport?OpenLearning:TheJournalofOpen,DistanceandeLearning,23(3),159-170.doi:10.1080/02680510802419979.Thispaperarguesforaproactiveandcoordinatedapproachtolearner

support.Developmentratherthanremediation/"fixingpeopleup".

Coordinationamongthoseprovidingsupportneedstohappen.

Shillington,S.,Brown,M.,MacKay,A.,Paewai,S.,Suddaby,G.&White,F.(2012).Avoidingthegoulash:closinggapsandbridgingdistances.OpenLearning:TheJournalofOpen,Distanceande-Learning,27(1),65-80.doi:10.1080/02680513.2012.640789Models/frameworks:HolisticApproachtotheStudentExperienceandTheStudentSuccessFrameworkRefertop.67Figure1and69Figure2.

Tait,A.(2014).FromPlacetoVirtualSpace:ReconfiguringStudentSupportforDistanceandE-LearningintheDigitalAge.OpenPraxis,6(1),pp.5-16.DOI:http://dx.doi.org/10.5944/openpraxis.6.1.102Articleaboutcoordinationofstudentsupportwithteachingandassessment.

80


PI8.8Thereareproceduresinplacetoensurethereisan

alignmentbetweenstudenttrainingandstudent

support.�

Question

Areentitiesprovidingsupportandservicesforstudentscoordinating

approachestostudentprovision?Couldtherebetighteralignmentor

combinedprocedurestoaccommodatethisputinplace?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.UsinginformationgarneredfromBM7andpreviousBM8questions,describetheprocedures

undertakenwhencoordinationoccurstoensurealignmentbetweensupportandtrainingfor

students.Forexample,Librarymayofferstudentworkshops(service)andITmightprovidethe

supportforthattechnologyuse(support).

AssociatedResources


81


PI8.9Processesareinplacetodeterminetheongoing

supportrequirementsofstudents.

Question

Doweknowtheprocessesundertaken,wherethedataiscomingfrom,

andwhattoolsorresourcesareusedtoenabletheseprocesses?

YOURINPUTEExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Hereyoumightlisttheregularprocessesincorporatingthecollectionandreviewofdata,coordinationacrossprovidersandplanningforcontinuousimprovementforprovisionofstudentsupportforTEL.

AssociatedResources


82


PI8.10Newtechnologyenhancedlearningservicesarefully

analysedforstudentsupportrequirements,priortoand

duringtheadoptionprocess.

Question

Isthereenoughclarityaroundresponsibility,timing,andhandover

acrosstheseperiods?Howarenewservicessubsumedintoexisting

supportreviewprocessesandprocedures?

YOURINPUTExamplecontentonly,addyourowncontenttothissectionofyourTELFrameworkandtransferanyactionstoAppendix1oryourcopyoftheTELFrameworkOnline.Thistwo-foldperformanceindicatorshouldhelpidentifywhere,when,andwhoundertakesanalysis

ofsupportrequirementsduringtwoperiods:

• Priortoadoption(planning)

• Duringadoption(operational)

AssociatedResources


SO

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&

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RC

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Thefo

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sourceswereidentifie

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orkingGroup,re

ferenceto

thesere

sourcesarealsocontainedwith

inth

is

template.

BM1

STRATEG

Y

KeyTechnologyQuestionsCollegeG

overnorsShouldAsk

http

s://www.jis

c.ac.uk/guides/key-questio

ns-college-governors-should-ask

Key Technology Q

uestions College G

overnors Should Ask

https://ww

w.jisc.ac.uk/guides/key-questions-college-governors-should-ask

TEQSA

:GuidanceN

ote:Technology-EnhancedLearninghttp

s://www.te

qsa.gov.au/latest-n

ews/publicatio

ns/guidance-note-te

chnology-enhanced-le

arning

UNEStrategicPlan2016–2020h

ttp://www.une.edu.au/__data/assets/pdf_file

/0016/117313/une-strategic-plan-2016-2020.pdf

BM2

QUALITY

QualityM

atters(QM)

http

s://www.quality

matte

rs.org/

UTA

SBlendedLearningM

odel1-5Framew

orkhttp

s://protect-a

u.m

imecast.c

om/s/kPeECr8DyEHw9BnjUzgcrf?domain=mylo.utas.edu.au

UTA

STELTBLM

Calculatorhttp

s://elibrary.utas.edu.au/lor/file

/1c110d15-6e64-492c-bc54-715e3b2a8ded/1/blm

.zip/index.htm

l

UTA

STELTWhitepaper

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aching-le

arning.utas.edu.au/__data/assets/pdf_file

/0020/439013/Technology-Enhanced-Learning-and-Teaching-W

hite

-Paper-

Academic-Senate-15-November-2013.pdf

2

BM3

SYSTEMS

CSU|N

ewLearningTechnologiesA

pprovalPolicyhttp

s://policy.csu.edu.au/download.php?id=388&version=1

CSU|Learning&

TeachingGuidelines

http

s://policy.csu.edu.au/document/view-current.p

hp?id=344

JISCModel|InstitutionalLearningA

nalyticsPolicyhttp

s://analytics.jis

cinvolve.org/wp/file

s/2016/11/Jisc-M

odel-In

stitu

tional-Learning-Analytics-Policy-v0.1.pdf

JISC|CodeofPracticeforLearningAnalytics

http

s://www.jis

c.ac.uk/guides/code-of-p

ractice-fo

r-le

arning-analytics

NMCH

orizonReports(viaED

UCA

USE)

http

s://library.educause.edu/search#?publicatio

nandcollectio

n_search=Horizon%20Report

UNSW

|TELTEvaluationFramew

ork

http

s://teaching.unsw.edu.au/telt-e

valuatio

n-framework-structure

What’sinanam

e:Theambiguityandcom

plexityoftechnologyenhancedlearningroles.

http

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.org/wp-content/uploads/2017/11/Concise-M

ITCHELL.pdf

CSU|N

ewLearningTechnologiesA

pprovalPolicyhttp

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CSU|Learning&

TeachingGuidelines

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hp?id=344

CSU|TechnologyInnovations

http

://www.ascilite

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gton12/2012/im

ages/custom/uys%2c_philip

_-_breaking.pdf

NMCH

orizonReports(viaED

UCA

USE)

http

s://library.educause.edu/search#?publicatio

nandcollectio

n_search=Horizon%20Report

JISC|DevelopingD

igitalLiteracies

http

s://www.jis

c.ac.uk/guides/developing-digita

l-literacies/supportin

g-staff

3

BM4

SERVICES

TEQSA

|GuidanceN

ote:Technology-EnhancedLearning

http

s://www.te

qsa.gov.au/latest-n

ews/publicatio

ns/guidance-note-te

chnology-enhanced-le

arning

JISC|Astep-by-steppracticalguidetom

anagingriskproactivelyandmitigatingitseffects

http

s://www.jis

c.ac.uk/guides/risk-m

anagement

UniSA

DigitalLearningStrategy2015-2020

http

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niSA/University

-of-S

outh-Australias-Digita

l-Learning-Strategy-2015---2

020/

UoA

StrategyforLearning,TeachingandAssessm

ent

http

s://www.adelaide.edu.au/learning/slta

/SLTAv2.pdf

ApplyingB

estPracticeOnlineLearning,Teaching,andSupporttoIntensiveO

nlineEnvironments:A

nIntegrativeReview

http

s://www.frontie

rsin.org/articles/10.3389/feduc.2017.00059/full

elearningandWCA

Gcom

plianceinAustralia

http

s://connectth

inking.com.au/elearning-and-w

gac-2-0-compliance-in

-australia/

UniversityofA

delaideCommunitiesofPractice

http

s://www.adelaide.edu.au/learning/teaching/communitie

s-of-p

ractice/

UNSW

|InternalGrantProgram

s

http

s://teaching.unsw.edu.au/grants

CSU|ExternalEducationalTechnologiesPolicy

http


hp?id=343

elearningMaturityM

odel(eMM)

http

s://www.educatio

ncounts.govt.n

z/publicatio

ns/e-Learning/58139

Associatedprocessdocumentatio

n

http

s://www.educatio

ncounts.govt.n

z/__data/assets/pdf_file

/0010/58285/20060726ProcessDescriptio

ns.pdf

UniA

delaide|Requirem

entsforMinim

umuseofM

yUni

http

s://myuni.adelaide.edu.au/courses/24800/pages/requirements-fo

r-m

inim

um-use-of-m

yuni

4

UniSA

|OnlineShow

case

http

://www.unisa.edu.au/About-U

niSA/University

-of-S

outh-Australias-Digita

l-Learning-Strategy-2015---2

020/UniSA-Online-Learning-Showcase/

GriffithU

niversity|ExLNT(ExploreLearning&

Teaching)http

s://app.secure.griffith

.edu.au/exlnt/#o=trending

BM5

STAFFD

EV

ECU|Technology-EnhancedLearningG

uides

http

s://ecu.au.lib

guides.com/TEL

CSU|externaleducationaltechnologiesforlearningandteachingguidelines

http


hp?id=344http

://intranet.e

cu.edu.au/__data/assets/pdf_file

/0003/772554/standards-

technology-enhanced-le

arning.pdf

Aitsl|TeacherSelf-A

ssessmentTool

http

s://www.aitsl.edu.au/tools-resources/resource/teacher-self-a

ssessment-to

ol

ACO

DEThresholdStandards

http

s://www.acode.edu.au/pluginfile

.php/1530/mod_resource/content/1/ACODE_TSFOLE_draft_

1.2.pdf

P21|Framew

orkfor21stCenturyLearning

http

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ork/p21-framework

Aitsl|TheEssentialG

uidetoProfessionalLearning:Collaborationhttp

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ource/default-d

ocument-lib

rary/the-essentia

l-guide-to

-professional-le

arning---

collaboratio

nce4a8891b1e86477b58fff0

0006709da.pdf?sfvrsn=86a2ec3c_0

BM6

STAFF

SUPPO

RT

UNE:2017-2020Inform

ationTechnologyStrategyforaDigitalw

orld

http

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/0003/158430/2017-2020-e-IT

-Strategy.pdf

UTA

S:TechnologyEnhancedLearningandTeachingWhitePaper2014-2018

http

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aching-le

arning.utas.edu.au/__data/assets/pdf_file

/0003/439014/Technology-Enhanced-Learning-and-Teaching-W

hite

-

Paper_Background-papers-Academic-Senate-15-November-2013.pdf

UniversityofA

delaide:LearningTechnologiesRoadm

ap2014-2019http

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novatio

n/projects-in

itiativ

es/current/Learning_Technologies_Roadmap2014_2019.pdf

5

Academ

icWorkload:TheSilentB

arriertotheImplem

entationofTechnology-EnhancedLearningStrategiesinHigherEducation

http

s://www.ta

ndfonline.com/doi/full/10.1080/01587919.2015.1055056

UniversityofEdinburgh:ISTechnologyEnhancedLearningStrategy

http

s://www.ed.ac.uk/file

s/im

ports/file

Manager/IS%20Technology%20Enhanced%20Learning%20Strategy.pdf

BM7

STUDEN

TTR

AINING

Beetham

(2007)intheJISCpublication,EffectivePracticeinaDigitalA

geAguidetotechnology-enhancedlearningandteaching,aboutLearning

ActivityD

esign

NorthN

ord|ShouldIStudyOnline

http

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g-started/should-i-s

tudy-online

Shes,P.&Arm

itage,S.(2002).BeyondtheA

dministrativeCore:CreatingW

eb-basedStudentServicesforOnlineLearners.W

CETLAAPProject.

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iche.edu/wcet/docs/beyond/overview.pdf

Erikson,C.&Prior,Tim

.(2011).Theartoflearning:wildfire,am

enitymigrationandlocalenvironm

entalknowledge.InternationalJournalof

WildlandFire20(4),612-624.

http

s://doi.o

rg/10.1071/WF10018.p

.621

UniversityofW

isconsin–LaCross|Onlinereadinesstutorialforstudents

http

s://www.uwlax.edu/info/online-readiness-tu

torial/

Omerantz,J.,H

ank,C.,Sugimoo,C.R

.(2015).TheStateofSocialMediaPoliciesinH

igherEducation.PLoSONE10(5):e0127485.doi:10.1371/

journal.pone.0127485StanfordU

niversity|SocialMediaPoliciesandG

uidelineshttp

s://ucomm.stanford.edu/policies/social-m

edia-guidelines/

UniversityofO

tago|SocialMediaPolicy

http

s://www.otago.ac.nz/administratio

n/policies/otago053552.htm

l

UniversityofCanterbury|SocialM

ediaPolicy

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