8/19/2019 Tecnotree Services Datasheet

1/2

Systems Integra on and DeploymentConsumers are embracing new innova ons and services ata faster pace than ever before in history. Capitalizing on thisaccelera ng demand usually results in complex deployment

and integra on projects, o en involving massive migra on andtransi on challenges. The successful operators are the onesthat are able to implement these projects rapidly and withease.

Tecnotree System Integra on & Deployment services ensurethat new technology and solu ons can be deployed seamlesslyinto your network environment, leveraging your exis nginvestments to the maximum. Our project managementexperience provides the knowledge and skill required inplanning, organizing, monitoring and control for the en redura on of your project. In addi on, we o ff er a global

network of local deployment centers with local knowledge ofyour speci c market requirements.

Our broad exper se in the area of System Integra on &Deployment services includes:

Project management aligned with global standards, PMI•

and IPMA

Streamlined procedures covering every aspect of installa-•

on and deployment of new equipment and applica ons

Seamless integra on and veri ca on of complete solu ons•

with exis ng network environments

Veri ca on of end-to-end func onality•

Tecnotree provides a broad range of services to complement the Tecnotree Agility ™ suite of products. Our servicescompetence and experience builds on our track record of having designed, implemented and supported solu ons for wellover 100 Communica on Service Providers. Tecnotree services include: solu on design, systems integra on and deployment,maintenance and support and managed services.

Tecnotree ServicesWorld-class services built over three decades of telecoms experience

Solu on Design

Staying ahead of the compe on requires a constant streamof new innova ve services. Whether these are implementedusing exis ng technology or by introduc on of new systems,

Tecnotree Solu on Design helps smoothen the way for rapidmone za on.

Our broad insight into the global telecom market and businessevolu on enables us to guide you through each step of thedesign process. We take into considera on the impact onyour business and opera onal processes, exis ng technology,third party products and applica ons, and ll in the gaps withelements from our product por olio where needed. The endresult is a tailor-made solu on consis ng of standard productsand technologies that will allow you to stay ahead of your

compe tors in the rapidly changing market.

Our proven design methodology is constantly assessedagainst industry-wide benchmarks and is fully aligned withinterna onal eTOM standards, where applicable. Based on ourextensive experience we can assure you that:

1. The en re design process is focused on achieving yourdesired business results

2. The designed solu on delivers measurable bene ts andimprovements

3. Market percep ons of your services and end-userexperience are enhanced, leading to improved businessperformance.

8/19/2019 Tecnotree Services Datasheet

2/2

Tecnotree Managed Services Por olio

Project Management• - Implement & manage customercare, billing and value added service solu ons

Technology Consul ng Services• - Project design, planningand control

System Opera on• - Day-to-day running of regular OSS/BSSand VAS opera ons

System Maintenance and Support•

- Service desk, incident and problem management

Educa onal Services• - User support and training

Maintaining QoS• - Business process consultancy

Vendor Management• - Business transforma on

Content and 3• rd party Applica on Management - Applica on and infrastructure monitoring

ManagedServices

Solu onDesign

SystemsIntegra on

andDeployment

Maintenanceand

Support

TecnotreeServices

For more informa on onTecnotree and its productsand services, please visitwww.tecnotree.com or emailto marke ng@tecnotree.com C o

p y r i g

h t 2 0 1 1

T e c n o t

r e e

| 0 1 - 2

0 1 1

Maintenance and SupportTecnotree’s comprehensive product and solu on por olio iscomplemented by our worldwide maintenance and supportservices. Our deep knowledge of IT Service Management best

prac ces and the processes used by operators guaranteesa perfect t of our services por olio. Our maintenance andsupport service o ff ering ensures that you get maximum valuefor your investment through the correct mix of local and globalservices. At Tecnotree, we pride ourselves in our ability toprovide the highest level of service by u lizing our strong andglobal experience to deliver maintenance and support for thereal me business cri cal systems around the globe. We u lizeworld class IT Service Management tools to provide seamlessservices, customer speci c ac ons and transparent repor ngagainst agreed service levels. Our 24/7 Regional Service Deskswith Incident Management and service monitoring are ableto guarantee proac ve services, thereby maximizing yourreturn on investments. Our experienced and dedicated servicesupport and service delivery teams are ready to serve you 24hours a day, 7 days a week and 365 days a year according toenforced Service Level Agreements.

Managed ServicesToday, factors such as convergence, intensi ed compe on,cost reduc on pressure and the rapid introduc on of newand exci ng o ff erings require you to concentrate more of

your e ff orts towards core business ac vi es and away fromdaily backend and network tasks. This focus ensures long termsuccess and supports the acquisi on of new customers whileretaining exis ng ones.

Tecnotree Managed Services enable you to reduce your costsand focus on your telecom core business. We support bothmul -vendor and mul -technology environments and cantailor our services to suit your exact business requirements.The key to success is our ability to combine customer focus,delivery excellence, knowledgeable sta ff and the most cost-effi cient opera ons.

Tecnotree Managed Services can bene t your company by:

Immediate opera ng cost reduc on in the range of 10-20%•depending on the scope and scale of the managed servicescontract.Reduc on of new service launch mes by 50% or more,•depending on the scope and scale of managed servicescontract.Improved total cost of ownership for applica ons and re-•lated pla orms as the technology and capital risk is sharedwith Tecnotree through So ware as a Service (SaaS) andPla orm as a Service (PaaS) models.Increased agility as all of your resources are op mally en-•gaged to serve end customer needs.Managing all services - prepaid, postpaid, xed line, in-•ternet and broadband - across all network types - 2G,2.5G, 3G, WiMAX, IP, VPN & NGN - and suppor ng all endcustomer segments -consumers, enterprises, dealers andfriends & family