Technology & Sructure

8/9/2019 Technology & Sructure

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WORKPLACE TECHNOLOGY AND DESIGN



WE ARE NOW LIVING IN THE

INFORMATION AGE!



THAT DAY HAS ARRIVED!........SO SO

TRUE...............

April 18, 2006LIS580- Spring 2006 3



PLANNING THEIR HONEYMOON




A DAY AT THE BEACH.






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A VISIT TO THE MUSEUM

April 18, 2006LIS580- Spring 2006 10



ENJOYING THE SIGHTS

April 18, 2006LIS580- Spring 2006 11



TECHNOLOGY IS CHANGING EACH

ONE OF US INDIVIDUALLY

The combination of

human resources an

ra! materia"s an

e#ui$ment that !or%ers

use to con&ert ra!

materia"s into finishe

'oos an ser&ices(


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ORGANIZATION DESIGN OPTIONS

Functional Design

Pooled

Simple

Complex

Reciprocal Technological Factors

E n v i r o n m e n t a l

F a c t o r s

Place Design

Product Design

Multidivisional Design

Multinational Design

Network Design

Virtual Design



WOODWARD’S MODEL OF TECHNOLOGY

Small-batch technology re"ies on the s%i""s an

%no!"e'e of ini&iua" !or%ers to $rouce one+

of+a+%in, customi-e 'oos an ser&ices or sma""

#uantities of 'oos an ser&ices( Mass production technology resu"ts in the

$rouction of "ar'e numbers of ientica" $roucts(

Continuous-process technology is one in !hich

the manufacturin' $rocess is entire". mechani-ean the !or%ers/ ro"e is to monitor the machines

an com$uters that actua"". $rouce the 'oos(



RELATIONSHIP BETWEEN TECHNICAL

COMPLEXITY AND STRUCTURAL

CHARACTERISTICS

)0


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THOMPSON’S INTERDEPENDENCE AND

MANAGEMENT IMPLICATIONS


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COORDINATION FOR INTERDEPENDENCE

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RELATIONSHIP OF INTERDEPENDENCE

AND TEAM PLAY CHARACTERISTICS

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FLEXIBLE MANUFACTURING TECHNOLOGY

VS.

TRADITIONAL TECHNOLOGIES



LEAN MANUFACTURING

Hi'h". traine em$"o.ees at e&er. sta'e of

$rouction

Cut !aste an im$ro&e #ua"it.

Incor$orates techno"o'ica" e"ements 6a&e the !a. for mass customization

Usin' mass+$rouction techno"o'. to #uic%". an cost+

effecti&e". assemb"e ini&iua" 'oos for customers



4)

PERFORMANCE AND STRUCTURAL

IMPLICATIONS

Flexible manufacturing allows diverse products tobe made on one assembly line

Com$uter+aie craftsmanshi$

7ore efficient

Increase $roucti&it.

Decrease scra$

Customer satisfaction



COMPARISON OF ORGANIZATIONAL

CHARACTERISTICS




4*

SERVICE FIRMS

Ser&ice techno"o'ies are ifferent from

manufacturin' techno"o'ies an re#uire

ifferent or'ani-ationa" esi'n

Education, health care, transportation, andbanking all have unique dimensions

Ser&ices ha&e intan'ib"e out$ut

There is irect interaction !ith customer anem$"o.ee

Human e"ement is im$ortant

8ua"it. of ser&ice cannot be irect". measure



CORE ORGANIZATION SERVICE

TECHNOLOGY




TREND TOWARD LEAN SERVICES

Customer expectations are rising

E9$ectations ha&e re#uire that ser&ice firms must

become "ean, too

Cut !aste Im$ro&e customer ser&ice

Ao$t continuous im$ro&ement a$$roach

40



STRUCTURAL CHARACTERISTICS OF

SERVICE ORGANIZATIONS VERSUS

PRODUCT ORGANIZATIONS

41

15



PERROW’S MODEL OF TECHNOLOGY

Task ariety! The number of ne!

an ifferent emans that a tas%

$"aces on an ini&iua" or a function( Task "nalyzability! The e'ree to

!hich stanari-e so"utions are

a&ai"ab"e to so"&e $rob"ems thatarise(

15



43

NON-CORE DEPARTMENTAL

TECHNOLOGY

E&er. e$artment in an or'ani-ation has a$rouction $rocessariety! fre#uenc. of une9$ecte an no&e" e&ents

"nalyzability! abi"it. to a$$". stanar $roceures

:outine &s( Nonroutine Dimension

En'ineerin' Techno"o'ies

Craft Techno"o'ies



4;

FRAMEWORK FOR DEPARTMENT

TECHNOLOGIES




RELATIONSHIP OF DEPARTMENT TECHNOLOGY TO

STRUCTURAL AND MANAGEMENT CHARACTERISTICS



*)

WORKFLOW INTERDEPENDENCE

AMONG DEPARTMENTS

The e9tent to !hich e$artments e$en on each

other for resources or materia"s

Lo! intere$enence means that e$artments can

o their !or% ine$enent". Hi'h intere$enence means e$artments e$en

on each other

INTERDEPENDENCE OF DEPARTMENTS



INTERDEPENDENCE OF DEPARTMENTS

INVOLVED IN THE FLIGHT DEPARTURE

PROCESS




**

SOCIOTECHNICAL SYSTEMS

MODEL




DESIGN ESSENTIALS

=e. research notes that techno"o'. an structure can be

co+a"i'ne

Ser&ice techno"o'ies iffer in a s.stematic !a. from

manufacturin' techno"o'ies

It is im$ortant to a$$". the correct mana'ement s.stem to

a e$artment

Intere$enence amon' e$artments ictates the amount

of communication an coorination re#uire in esi'n

Ne! techno"o'ies are enrichin' >obs to ma%e or'ani-ations

a ha$$ier $"ace to !or%

Sociotechnica" s.stem theor. attem$ts to esi'n s.stems

that meet technica" an human as$ects

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Technology & Sructure