Technology Skills and the Workplace Practicum in Human Services

Technology Skills and the

Workplace

Practicum in Human Services

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CopyrightCopyright and Terms of Service

Copyright © Texas Education Agency, 2015. These materials are copyrighted © and trademarked ™ as the property of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA, except under the following conditions:

1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from TEA.

2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only, without obtaining written permission of TEA.

3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way.

4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged.

Private entities or persons located in Texas that are not Texas public school districts, Texas Education Service Centers, or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from TEA and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty.

Contact TEA Copyrights with any questions you may have.

Copyright © Texas Education Agency, 2015. All rights reserved.

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Business Procedures and Documents


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Communication Tools

• E-commerce

• E-mail

• Headsets

• Internet

• Telephone

• Video and teleconference


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Why does a business need to develop and document

processes and procedures?


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What are the benefits of policy procedure and process documentation?


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Business Etiquette Rules

• Don’t judge

• Focus on the face

• Know the correct names

• Observe the “elevator rule”

• Send a thank you note


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Etiquette is Positive


• Individuals want to stand out and be liked and accepted by their peers, both socially and professionally.

• It’s a way of being, not a set of rules or dos and don’ts.

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What is netiquette?


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Netiquette Guidelines for a Safe Online Experience

• It is important to treat others with dignity and respect both on and offline.

• Use Internet tips and suggestions to provide a pleasant and safe online experience.


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Rules for Writing Good Letters/Memorandums

• Be courteous

• Edit and rewrite

• Highlight important words/points

• Include only one topic per letter

• Spell names correctly

• Stop when you are through

• Use correct addresses

• Use standard English


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Business Writing Mistake #1


(click on image)

https://youtu.be/72Z9FGR3tcw

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Follow the Seven C’s

Each letter/memorandum should be:

• clear

• complete

• concise

• concrete

• constructive

• conversational

• correct


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Orders, Billing and Files

• Each specific industry and office have a structure in place for managing the orders and billing process.

• While paper files are still a function of many offices, electronic data is a strong trend.


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E-mail Etiquette


Source: Slim Image

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Sending E-mails


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Formatting E-mails


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E-mail Attachments

Be sure your virus, adware and spyware programs are up to date and include scanning of your e-mails and attachments both incoming and outgoing.


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E-mail Forwarding

Be careful when forwarding e-mail on political or controversial issues. The recipient may not appreciate your point of view.


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E-mail and Perception, Privacy, Copyright

Posting or forwarding of private e-mail is copyright infringement — not to mention downright rude. You need permission from the author first!


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(click on image)

https://youtu.be/8PrPq9BND1c

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Business E-mail• If you cannot respond to an e-mail

promptly, at the very least, e-mail back confirming your receipt and when the sender can expect your response.

• Think of your business e-mail as though it was on your business letterhead and you’ll never go wrong!


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How to Write Better E-mails (Infographic)


(click on image)

http://www.entrepreneur.com/article/237292

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Computers and Software


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Job-Specific Software


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(click on image)

https://youtu.be/5JynJ_LpgrA

27Copyright © Texas Education Agency, 2015. All rights reserved.

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References and ResourcesImages:

• How to Write Better E-mails (Infographic)

• Photos obtained through a license with Shutterstock.com™.

Websites:

• How to Write Better Emails (Infographic)Emails are your window to the world these days, and so if your e-mails aren’t getting attention, then that probably means you aren’t, either. Learn about tips on how to improve your e-mail life.http://www.entrepreneur.com/article/237292

• Slim ImageIf you utilize a sensible email shopper, business email rule will assist you build healthy business communications, eliminate email overload and boost your email productivity. http://slim-slimmer.blogspot.com/2015_05_01_archive.html

• Write ExpressWriting an Effective Business Documenthttp://www.writeexpress.com/writing-business.html



http://slim-slimmer.blogspot.com/2015_05_01_archive.html

http://www.writeexpress.com/writing-business.html


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References and ResourcesYouTube:

• Business Writing: Mistake #1Watch this video for a closer look at Business writing mistake #1. This video is quick and to the point and it is easier than you think to correct writing mistakes.https://youtu.be/72Z9FGR3tcw

• Business Writing: Mistake #2Effective business writing is all about writing for your reader.https://youtu.be/8PrPq9BND1c

• Business Writing: Mistake #3How to avoid business writing mistakes.https://youtu.be/5JynJ_LpgrA


https://youtu.be/72Z9FGR3tcw

https://youtu.be/8PrPq9BND1c

https://youtu.be/5JynJ_LpgrA
