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Technology Enabled GovernanceOpportunities
Rama Vedashree
About NASSCOM
• Policy Advocacy – Partnership with the Government
• Industry Development – Research, Events, Forums, Market development
• Enabling Environment – Entrepreneurship, Innovation, Resource building, Security
initiatives, Infrastructure
• Global Trade Development – Policy advocacy, Market development, International
Partnership, WTO/Bilateral engagements
• Sustainability - CSR initiatives, Gender inclusivity, Driving Inclusive Growth, Green IT
Initiatives
Represents IT, BPM, Products, ER&D Industry
Over 1,300 members – Includes Indian firms, MNCs and GIC units
IT-BPM industry – the India story
• Direct – 3 million, Indirect – 9.5 million• Women – >30 per cent of workforce• Foreign nationals – >100,000
Catalysing business transformation for global clients; Start-ups creating innovative solutions
From USD 100 million in FY1992 to USD 108 billion in FY2013
• ~8 per cent of GDP• 23-25 per cent of exports• ~7 per cent of FDI share
• 52 per cent share of global sourcing market• Large pool of IT-BPM firms – 5,000+
Strong growth in industry revenues
Contributing to economy
Large private sector employer
Leader in the global sourcing landscape
Emerging as an innovation hub
• A truly global industry
• Mission critical in nature
• Ever changing technology environment
• Skill based industry
• Young industry: average age 26-27
• Constantly evolving value proposition
• Best practices –HR, quality, security
A UNIQUE INDUSTRY
Source: NASSCOM
IT Services BPM Engineering R&D
Internet & eCommerce
Software Products
• ADM• Infrastructure
outsourcing• Integration• Software
testing• OSPD• IT strategy &
consulting
Services portfolio continually expanding
• Customer support
• Transaction processing
• Knowledge, legal services
• Data management
• Analytics
• CAD/CAM• Embedded
design• Design and
R&D• Product
engineering
• Enterprise solutions
• Platforms• Apps• SAAS• B2C products
• eCommerceplatforms
• Online marketing
• Social media technology and solutions
• Content and search
Only country in the world with the capability to provide complete end to end services in IT, BPM, Products and ER&D
Source: NASSCOM
World’s largest talent base for IT-BPM services
• Direct employment: ~3 millionIndirectly: ~9.5 million
• Foreign nationals employed: > 100,000Women employees: ~30 per cent(800,000+)
• Employee growth supplemented by non linear model
• World’s largest talent pool: ~ 4.7 milliongraduates and post graduates
• Faster role progression and development, structured training programs
• Sustained investment in training, in-house universities, affiliations with academia
Direct Employment ’000 nos*
670
2,964
E: Estimate* Excluding hardwareSource: NASSCOM
CAGR16%
Domestic market at 14.1 per cent growth
589674
148167
180
205
FY2012 FY2013EIT Services BPM S/W products
918
1,04714.1%
IT-BPM Domestic revenues*INR billion •Domestic: Y-o-Y growth 14.1 per cent, fastest
growing IT market in the world
•Services: Managed services, unified communications, collaborative applications, integration of core enterprise applications
•Key Enablers:• Mobile apps, cloud environment ,SMB out
reach• Government accelerating economic reforms, • IT seen as a critical enabler for inclusive
growth and transformation• Internet, eCommerce firms driving adoption
E: Estimate* Excluding HardwareSource: NASSCOM
LinkedIn users:18 million
(Second largest user base after US)
75 per cent of netizens
<35 years of age
Social network users:>70 million
Facebook users:65 million
(Third largest country on Facebook)
Online retail:>37 million
unique visitors
(3 of 5 online Indians visit online retail sites;growth of 43 per cent)
Households with internet access:
29 million
Mobile subscribers:890.6 million
Mobile internet users:87.1 million (est.)
Telecom subscribers:921.47 million
(Second largest in the world after China)
Broadband subscribers:14.88 million
Online Indians:>120 million
(Third largest after US and China)
PC installed base: 25 million
Internet subscribers:24 million
Internet users:150 million (est.)
India’s Connected consumers - key domestic driver
Source: comScore, IAMAI, IMRB, socialbakers.com, TRAI, NASSCOM
8
• Customary regulatory compliances by RBI, TRAI, SEBI, etc.
• MCA‐21, GST
• Number of technology graduates and post graduates passing out in India is growing at more than 25 per cent
• Over 74 million active internet users in India
• Indian companies are expanding globally
• Business processes are maturing
• Increasing customer focus leading to rise in BPO services
• NeGP1 (e.g. UID)• NME‐ICT2• RAPDRP3• Automation of public distribution system
• National Knowledge Network
The growing aspiration of Indian enterprises, rising awareness and government initiatives are some of the key drivers for IT‐BPO adoption in India
Key Drivers for IT-BPO
Adoption
Regulatory Factors
Aspiring Indian
Enterprises
Aggressive IT Investments by Central & State Governments
Huge “Native to IT” Population
Base
Emergence of New
Delivery/Business Models and
Disruptive Technologies
Aggressive Focus by Service
Providers
• Managed services• BOO, BOOT Model• Outcome based
projects• Mobility solutions• Social networking • Cloud computing
Note: 1National e-governance plan; 2National Mission of Education through Information and Communication Technology; 3Restructured Accelerated Power Development and Reform ProgrammeSource: Zinnov Analysis
• Focus on India as a primary market
• India-specific research & development
• Low cost/customized products for the Indian market
9
• District panchayats: 540• Village panchayats: 2,32,000• Intermediate panchayats: 6,096• Municipalities and corporations in 423 class I cities and others
• The total number of state/UT governments: 35• The number of departments vary for different governments
• Central ministries: 49• Central departments.: 51• Independent departments: 6
The Indian Government is a three‐tier organization with central, state and district level administration
Source: Zinnov Analysis
Central Government
State/UT Government
Rural LSGI (Local Self‐Governing
Institute)
Structure of Indian Government
Government Large Enterprises Micro, Small & Medium Enterprises Consumers
10
The government expects to improve internal efficiency and provide better services to more citizens with the help of IT
Source: Zinnov Analysis
Improve Internal Efficiency
Faster and effective implementation of policy reforms and public grievances
Help in increasing revenue collection, both at state and central level
Enable efficient public distribution system and reduce pilferages in the value chain
IncreaseReach
Access to better healthcare and education to the masses
Financial inclusion of the unbanked population
Help provide relevant information to all the citizens across locations
Government Large Enterprises Micro, Small & Medium Enterprises Consumers
IT Expectations of the government
Provide Better Services
Enable a single window for all government related interactions
Enable faster and safer transactions performed by citizens, businesses and government
Faster response to RTI petition and improve transparency in related functions
11
The IT adoption initiatives of the government have gained momentum enabled by various technologies like smart cards, RFIDs, biometrics, etc.
Note: 1Integrated Information System for Food Grains Management; 2Food Corporation of India; 3Radio Frequency IdentificationSource: News Articles; Zinnov Analysis
Trends in IT Adoption by
the government
Government shared IT infrastructure
Increasing need of Custom Application
Development
Maturing SLAs with the
increased adoption of managed services
Single window system for integrated
services deliveryEmerging new
technologies like cloud computing, open source and mobility solutions
Increasing use of technologies like
GIS, RFID3, GPS, biometrics, smart card, etc.
Industry Overview Growth Drivers Key Challenges IT Market Size Value chain Key IT trends Case Study Future Outlook
12
Contribution Of Private Players in eGov
•Citizen services Projects•Development of portals and websites•Complex networking/backbone/core infrastructure services•Back‐end computerization•Data digitization/migration of legacy systems•Development of IT strategy, blueprint and architecture•Development of collaborative groupware applications• IT infrastructure management•Assisting in vertical and horizontal integration of government bodies•Organizational restructuring and capacity building•Execution of roadmaps with information systems and technology planning
NeGP Mission Mode Projects
Total No. of Service Categories Planned : 275 (84 Central, 140 State, 51 Integrated)
CENTRAL ‐ 10 Banking
Insurance
Income Tax
Central Excise
MCA 21
Pensions
Passport
e‐office (Pilot)
National ID / UID
Immigration /Visa
Posts
INTEGRATED ‐ 7 India Portal
CSC NSDG
e‐Courts
EDI
e‐Biz
e‐Procurement
STATE ‐ 14 Land Rec./NLRMP
Transport
e‐District
Commercial Taxes
Treasuries
Municipalities
Police – CCTNS
Agriculture
Gram Panchayats
Employment Exch.
Health
Education
PDS
14
The main objective of NLRMP MMP is to develop a modern, comprehensive and transparent land records management system throughout the country
Computerization of land records
Survey/re‐survey and updation of records
Computerization of registration
Development of modern record rooms
Integration of spatial, survey and cadastral data: Core GIS1
Training and capacity building
Program management
Scope per District Expected Outcome per DistrictDeployment of a completely web based land records
management solution
Scanned, cleaned and profiled images of updated land records
Network based document management with a workflow solution
Organizing physical records in new numbered bags
GIS and cadastral mapping of land record maps
Creation of data centre at the revenue office
Training and capacity building
Phase‐I covers the activities for reaching the stage of
conclusive title
Phase‐II covers archival
purposes and revenue
administration strengthening
Implementation• The implementation is being taken district‐wise• There are plans to cover the country by the Twelfth Plan period
• Suitable PPP model being employed at the state/UT level
Note: 1Geographic Information SystemSource: Ministry Of Information and Communication Technology; Research Documents; Zinnov Analysis
NeGPIndustry Overview Growth Drivers Key Challenges IT Market Size Value chain Key IT trends Case Study Future OutlookNeGP
15
CCTNS aims to create a nationwide networked infrastructure for evolution of an IT‐enabled tracking system around investigation of crime and real time detection of criminals
• Plans to deploy a central CAS1 at the NCRB2 and other state CAS
• CAS developed centrally and provided to states for customization, enhancement and deployment with additional state applications
• Plans to deploy a central CAS1 at the NCRB2 and other state CAS
• CAS developed centrally and provided to states for customization, enhancement and deployment with additional state applications
The networked applications will enable sharing of crime and criminals data between police stations, higher offices and citizens
The networked applications will enable sharing of crime and criminals data between police stations, higher offices and citizens
Once deployed, the project will cover 14,000 police stations, 6,000 higher offices, the NCRB and SCRBs3
Once deployed, the project will cover 14,000 police stations, 6,000 higher offices, the NCRB and SCRBs3
CCTNS is a comprehensive and integrated system for enhancing the efficiency and effectiveness of policing
Goals and Expectations from CCTNS: Better Policing by Intelligence Creation and Report Generation with Complete Integration
Central Level
State Level
District and Block Level
Police Station Level
Citizens
NexusSmuggling, human trafficking, hawala,
counterfeit, financials, etc.
Efficient monitoring
IntelligenceInformation leads, integration with
immigration , passport and visa
Feed analysis to police stations
Emergency response
PropertyWeapons, arms, ballistics, devices,
equipment, stolen/recovered
Disaster/Crisis Management
Monitoring and Reporting
Reduced redundancy
Criminal InformationFingerprint, DNA,
biometrics, suspects, arrests, organized gangs, terrorists
State databases of crime and criminals
Improved law and order
Improved investigation
Easy access to police services
Crime InformationModus operandi, missing/stolen
vehicles, dead bodies, accidents
Efficient handling of law and order
Improved clearances for passport, arms and
licenses
Availability of quick data for crime prevention
Enhanced visibility
Note: 1Core Application Software; 2National Crime Records Bureau; 3State Crime Records Bureau(s)Source: Company Websites; News Articles; Zinnov Analysis
NeGPIndustry Overview Growth Drivers Key Challenges IT Market Size Value chain Key IT trends Case Study Future OutlookNeGP
16
Implementation of IISFM1 for FCI2operations
Smart card based delivery of
commodities in two states/UT5
Computerization of TPDS
operations in three districts each of pilot states/UT4
ObjectiveTo feed millions of below poverty line (BPL) families and eradicate poverty
Challenges• Complex network of distribution• Corruption and hoarding of food grains• Lack of accountability and robust distribution process
SolutionBring in transparency, efficiency and accountability in the whole distribution process by automating it, with ICT as a key enabler
Outcomes
• Increasing use of web enabled, role and workflow based application software
• Increasing focus on mobile governance
• Introduction of SCOSTA6 compliant Smart Cards for all the stakeholders with biometric authentication.
• Increasing use of emerging technologies like RFID
Note: 1Integrated Information System for Food Grains Management; 2Food Corporation of India; 3Department of Food and Public Distribution; 4Andhra Pradesh, Assam, Chhattisgarh and Delhi; 5Haryana & Chandigarh(UT); 6Smart Card Operating System Standard for Transport ApplicationSource: Government Websites; News Articles; Zinnov Analysis
PDSIndustry Overview Growth Drivers Key Challenges IT Market Size Value chain Key IT trends Case Study Future Outlook
Automation of Public Distribution System(PDS), across states, has gained momentum with increasing adoption of ICT
Automation of PDS
ICT Initiatives Taken by the Central Government (DoF&PD3) in
Automating PDS Across the Country
17
The focus of the government is to employ other emerging technologies such as Biometrics, RFID, GIS, GPS, mobile reporting, etc. in its day‐to‐day functioning
Emerging Technology Focus Areas for the government
RFID• To be employed at
the toll systems across the country
• Can potentially be employed in all government and border vehicles
GPS• To be employed in
PCRs and mail motor vehicles in many states
• Security Tracking of public transportation
GIS• Can be employed
in location-based services and in developing warning systems
Smart Cards• Currently being
employed in PDS, insurance and transport verticals
• To be extensively used with the introduction of India Transport Card
Biometrics• Biometric
attendance systems
• To be used extensively once UID is implemented
Mobile Reporting• RTI and other
services like GPF, PDS are making use of it already
• Court judgments, grievance redressal systems, etc.
IT Spending in Government, INR billion
Industry Overview Growth Drivers Key Challenges IT Market Size Value chain Key IT trends Case Study Future Outlook
203.7
371.0
683.5
FY11 FY15E FY20E
Source: Zinnov Analysis
18
The facility of quality healthcare to all the citizens can be ensured by the adoption of information technology
• IT can extend the reach of medical treatment to the remotest parts of the country
• It plays a vital role in bridging the huge gap between demand and supply of healthcare facilities in India
For instance, ISRO’s telemedicine network to provide remote consultation, clinical information and online surgery in some cases
Note: 1Health Management Information System; 2With the help of IT, the scheme now involves 800 major surgeries and disburses around INR 25 million as insurance claim every daySource: Zinnov Analysis
• Successful initiatives such Healthline 24X7 in Delhi, Mumbai and Bengaluru can be rapidly replicated in other cities with the use of IT
• Various m-Health educational services like Tata Sparsh will continue to evolve
• IT can enable large scale rollout of healthcare insurance initiatives such as Kalaignar Insurance Scheme for Life Saving Treatment2
• IT is helping the industry in formulating better insurance products
• Government initiatives like the HMIS1 portal can be useful in better policy formation and health monitoring in the country
• These would be Instrumental in preparing the government for epidemics and unforeseen health hazards
• Use of IT in healthcare can significantly reduce a patient’s hospital stay by up to 39 per cent
• Widespread adoption of HIS can equip hospitals to better serve patients with existing resources IT
Benefits
People Business Governance
Patient Terminal
Expert Doctor
Telecommunication
19
Millions of people in rural areas can benefit from the IT‐backed financial inclusion initiatives in the country
Number of No-Frill accounts -
41.5 million
Number of rural bank branches -
31,727Number of POS -
522,148
Number of Kisan Credit Cards -
76 million
Number of GCC issued by PSBs -
152,842
Thousands of people have already benefitted from the Financial Inclusion initiatives of the government1
Note: 12009 dataSource: DNB; Reserve Bank of India; Zinnov Analysis
• Use of technologies such as mobile phones (by Union Bank), VSATs (by Bank of India) and biometric mobile ATMs (by Canara Bank) might help banks reach out to customers in rural areas
• Equipped with laptops, data cards and biometric devices, initiatives such as “Bank on Bikes” by the State Bank of India can provide banking facilities to the unbanked
Key government initiatives are benefitting from IT • Payments of MNREGA done online• UID will further empower people
with electronic identities
• IT can help improve financial literacy among people, both urban and rural, with initiatives such as Project Financial Literacy by RBI
Going forward, information technology can help further extend the benefits of Financial Inclusion
ITEnable
dFI
People Business Governance
How Can Academia Contribute in eGov
• eGovernance is the largest growing vertical in India, across Central, State and Local Govt– More Players entering this domain
• Opportunities in all streams of IT and BPM– Application Development– Network Deployment and Management– Data Centres– Citizen Contact Centres and Citizen Service Centresboth in Urban and Rural India
How Can Academia Contribute in eGov– Technology Solutions being deployed, span the entire spectrum
• Web, Social Media, Mobility• Biometrics – Fingerprint and IRIS too, Smart Cards• RFID, GIS• Cloud , Data Centres and SWANs• CCTV and Surveillance• Smart Grids and Smart Meters• Indian Language Computing and Content• eLearning and Telemedicine • ERPs and now core and branch banking in Dept of Posts
– Career Growth Paths in Egov• Developer, Network Support, Back Office and Voice BPO• Solution and Data Centre, Network Architects• Domain Specialisation
– Taxation, Utilities, Revenue, Transportation, Healthcare etc
How Can Academia Contribute in eGov• Talent Shortage in Both Industry and Government and Society
– Develop Curriculum for Students in eGov– Curriculum in eGov, for various levels in Government
• End Users/Operators• Entry Level and Mid, Senior Level Officers• Leadership Courses for eGov Champions and Project Leaders
• Management Curriculum in eGov Specialisations• Digital Literacy Courses for Citizens and eGov end‐users
– Change Management Initiatives– Research and POCs in emerging technologies like Biometrics, Biometric authentication on mobile phones, GIS, RFID etc
– Impact Assessment of ongoing eGov Projects