Technische Universität München Universitätsbibliothek Dr. Caroline Leiß, IATUL Seminar 20101 Best Practice Examples: Qualification Profiles and Vocational

Technische Universität MünchenUniversitätsbibliothek

Dr. Caroline Leiß, IATUL Seminar 2010 1

Best Practice Examples: Qualification Profiles and Vocational Training for Information Literacy Professionals

Dr. Caroline Leiß

IATUL Seminar: Librarians' Skills in a Changing Environment

Munich, November 30 - December 1, 2010


1. Starting Point: Advanced Training at TUB 2003 - 2009

2. New Services: Department of Information Services

3. New Challenges: Qualification Profile for Information Professionals

4. Getting started: Advanced Training for new Information Librarians

5. Long-term Approach: Comprehensive and Structured Advanced Training at TUB 2010/11

2Dr. Caroline Leiß, IATUL Seminar 2010


1. Starting Point: Advanced Training at TUB 2003 - 2009

Internal program for advanced training since 2003

• Online calendar of trainings and workshops• Trainings are open to all staff members• Library covers expenses; participation always during working hours• Organizational and Technical Infrastructure, Training room • Approx. 20 Courses p.a., 10 up to 60 participants• Courses in four areas: Specialist Knowledge for Librarians / Background

Knowledge for Librarians / Social Skills / General Education• Internal (from TUB) and External Lecturers• Teaching Methods: Lectures / Face-to-Face-Teaching / Excursions /

Workshops

• Supplemented by In-House Internships for Staff Members




For example

August 2009: foundation of a new department of information services

Objectives:

• Elaborate a portfolio of client-specific information services

• Implement a team approach (library information teams / „BITs“)

• Use different communication channels like SMS, chat, phone, face-to-face-interaction, blended learning, e-learning, …

• Develope and manage information services in different teaching methods like face-to-face-training, blended learning, e-learning, …

• Proactive approach: seek alliances with patrons and faculty

• Set clear performance indicators and establish a quality assurance system




InformationCenter

Library InformationTeams („BITs“)

MediaProduction

Department of Information Services

• Mail• Chat• SMS• Phone• Personal Consultation

• Guided Tours• Trainings• Workshops• Newsletter

• Poster• Flyer• E-Learning• Tutorials• Information• AudioGuide




Who works in the new Department?

• recruitment of additional staff required: integration of staff from other departments, approx. 6 hours / week

• BITs: 33 staff members, infocenter: 21 staff members

• team approach

Where is the workplace of the new department‘s staff?

• in background (phone, chat), mediaproduction, organization, administration

• in public: lectures, trainings, workshops, individual consultations




What services are they supposed to offer?

• Proactive approach to patrons

• target groups: all library users, especially high schools, students and faculty

• level: all levels from basic to specialized

• languages: english and german

• communication channels: spoken (face-to-face, phone) and written (chat, e-learning, …)

• thematic areas: general reference, guided tours, literature search, databases, scientific writing, literature administration program, all subjects covered by TUM faculties transliteracy training




Very specific training requirements for 54 persons from different departmens, with different educational background, different work experiences, abilities and preferences (21 persons in infocenter, 33 persons in BITs).

development of a structured and comprehensive vocational training program for all persons working in Information Services

integration into a vocational training program for all staff members

requirements: basic training and specific trainings for teams and individuals

what are the key competencies for information librarians?



1. Library Competency(in situ)

2. Information Literacy / Information Search

3. Technical expertise6. English for Librarians

5. Social SkillsDidactics

4. Background Knowledge

Qualification Profilefor InformationProfessionals




4. Getting started: Advanced Training for Information Librarians

A few figures: time span June to December 2010

29 trainings for BITs and infocenter

approx. 320 persons attending ( = 900 man hours)

Methods

• In-class lectures (lectures, workshops, excursions, trainings)

• blended learning (in-class lectures + e-learning modules for preparation and follow-up)

• Individual training at workplace (e-learning, audio-guides, research, reading)

• internships with other teams and departments

• Training on the job




Part 1: Library Competency

Lecture: Library Profile of the TUB

Guided Tours for Staff Members in branch libraries of TUB

Part 2: Information Literacy / Information Search

Individual preparation with e-learning modules

Training: Basic Knowledge and Search Strategies in Online-Catalogue, Internet, Databases, Document delivery services, …

Workshops: Faculties at TUM – Organisation, Contact Persons, Fields of Research

Training: Databases (general and subject-specific competences)

Training: DIN-Standards




Part 3: Technical expertise (… more to follow)

Workshop: Web 2.0 (services, terms and definitions)

Part 4: General

Lecture: Reform of german high school and its effects on libraries

Training: Reference management software (Citavi)

Training: Basics of scientific writing standards: citations and bibliography

Lecture: Current and emerging trends in libraries

Part 5: Social Skills (… more to follow)

Part 6: English for Librarians (… more to follow)

Guided tour in english (audioguide)






Preliminary results:

120 events for library users from september to december 2010

(guided tours; basic and advances courses in literature research in online catalogue, databases and internet; reference management software; document delivery services).

2200 participants

(students, staff from faculties and university administration, pupils, teachers)


5. Long-term approach: Structured Advanced Training at TUB 2010 ff.

LibraryCompetency

InformationLiteracy

Technical expertise

Englishfor

Librarians

Social SkillsDidactics

BackgroundKnowledge

Qualification Profilefor Information

Services Professionals


All Staff Members

TeamsBITs

TeamsBITs

TeamsBITs

Individual StaffMember



In-class lectures

E-LearningBlendedLearning Reading Internships

Training on the job

StudyGroups


5. Long-term approach: Structured Advanced Training at TUB 2010 ff.

Annual planning of advanced training

• In compliance with the objectives of TUB

• In cooperation with personnel development division

• In coordination with training and information needs of the departments

• Continuous trainings for all six core areas

• Approx. 12 in-class courses per year for all library staff, supplemented by trainings for teams and working groups

• Different learning strategies and didactic methods

• Individual Learning Plans and Success Controls

• Quality Assurance and Evaluation



Thank you for your attention!

Dr. Caroline LeißTechnische Universität MünchenUniversitätsbibliothekArcisstraße 21D-80290 MünchenTel.:089/289-28653E-Mail: [email protected]


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Technische Universität München Universitätsbibliothek Dr. Caroline Leiß, IATUL Seminar 20101 Best Practice Examples: Qualification Profiles and Vocational