Technical specifications - VPN/MPLS Network

Technical specifications - VPN/MPLS Network

TECHNICAL CONTACT

Joe Khosa

IT Service Delivery Manager

Legal Aid South Africa

+27 (11) 877 2073

+27 (11) 877 2222

[email protected]

Page 2 of 60

Table of Contents

Table of Contents ............................................................................................................ 2

Table of Tables................................................................................................................ 2

1. DOCUMENT CONTROL ........................................................................................... 3

1.1. Document History................................................................................................... 3 1.2. Distribution...................................................................................................... 3

2. OVERVIEW .............................................................................................................. 4 Acronyms ................................................................................................................. 4

3. CURRENT SETUP ................................................................................................... 5 3.1. MPLS VPN Requirement .................................................................................. 6 3.2. SD-WAN Requirements ................................................................................... 7 3.3. Dedicated Internet Line ................................................................................... 8 3.4. Disaster Recovery Requirements ..................................................................... 8 3.5. APN SOLUTION ............................................................................................ 10 3.6. GOVERNANCE DELIVERABLES ................................................................... 11

4. SERVICE LEVEL AGREEMENT ............................................................................. 12 4.1. SLA Scope .................................................................................................... 12 4.2. Reporting ...................................................................................................... 14

5. BANDWIDTH REQUIREMENTS ............................................................................. 15 5.1. MLPS Line Bandwidth Requirements summary ............................................... 15 5.2. Internet Line Bandwidth Requirements summary ............................................ 16

6. PRICING ................................................................................................................ 18 6.1. Option A – Pricing for MPLS/VPN Solution ..................................................... 18 6.5. Option B – Pricing for SD-WAN Solution ........................................................ 21 6.6. Option C – Hybrid WAN Solution .................................................................... 24

7. BID SUPPORTING DOCUMENTS........................................................................... 27

8. EVALUATION CRITERIA ....................................................................................... 29

ANNEXURE A (PHYSICAL ADDRESSES)....................................................................... 36 National, Provincial and Local Offices ..................................................................... 36 Satellite Offices ..................................................................................................... 48

Table of Tables

Table 1: Document History ................................................................................................ 3 Table 2: Document Distribution ......................................................................................... 3

Page 3 of 60

1. DOCUMENT CONTROL

Author: Jonas Skosana

Co-Author: Joe Khosa

1.1. Document History

Version No. Issue Date Status Reason for Change

1.0 7 August 2020 First Draft

1.1 6 November 2020 Second Draft Changed evaluation criteria

Table 1: Document History

1.2. Distribution

Name Company Telephone no. Email Address

Jonas Skosana Legal Aid SA 011 877 2202 [email protected]

Joe Khosa Legal Aid SA 011 877 2073 [email protected]

IS Managers Legal Aid SA 011 877 2050 [email protected]

Table 2: Document Distribution

mailto:[email protected]

mailto:[email protected]

Page 4 of 60

2. OVERVIEW

Acronyms

LO – Local Office

SO – Satellite Office

PO – Provincial Office

PE – Provider Edge

IJS – Integrated Justice System

NO – National Office

VPN – Virtual Private Network

VRF – Virtual Routing Forwarding

VC – Video Conference

MPLS – Multi Protocol Label switching

VSAT –Very Small aperture terminal

QoS – Quality of Service

ADSL – Asymmetric Digital Subscriber Line

ATM – Asynchronous Transfer Mode

ISP – Internet Service Provider

WAN – Wide Area Network

SLA - Service Level Agreement

SD-WAN – Software Defined Wide Area Network

IS – Internet Solution

DR – Disaster Recovery

Wireless – Wireless technology in the context of this document refers to either

Microwave or Satellite mediums.

Resolution – Guaranteed Maximum Time to Repair

Page 5 of 60

3. CURRENT SETUP

Legal Aid South Africa (here forth referred to as Legal Aid SA) has 137 sites

throughout the country. Refer to Annexure A for a list of physical addresses

which include the Remote Offices, Disaster Recovery, IJS and National Office

Links. These sites are currently connected via IS MPLS network. Legal Aid SA

National Office is situated at Braamfontein where the main data centre resides.

Each remote has a single line without failover. Only the NO has primary and

secondary lines without lastmile and router redundancy. Legal Aid SA currently

has a dedicated line to the disaster recovery for online replication. The disaster

recovery is hosted with the current servce provider. Internet break is through

the NO and no remote office has direct Internet access. Legal Aid SA has two

separate Access Point Name (APN), provided by MTN and Vodacom. These

APNs are managed using a web portal.

Technical Specification

Legal Aid SA requires a converged voice, video and data hybrid WAN solution,

to be implemented throughout its offices as per annexure A. Bidders are

required to quote on all the components of the specification. Failure to do so

will render the bid non-responsive and therefore will not be considered for

turther review. The solution must include the following services:

- Traditional MPLS

- SD-WAN Solution and licencing on Operation Expense

- Dedicated Internet Lines

- Disaster Recovery Hosting

- Access Point Name Solution

Page 6 of 60

3.1. MPLS VPN Requirement

The Managed MPLS/VPN Network must have the following mandatory

requirements failing which the bid will be regarded as non responsive and will

not be considered further. The bidder must state the page where the

requirements are placed in the bid through an index.

Table 3: MPLS/VPN Mondatory Requirements

No Mandatory requirements Confirm if you

proposal meet the

requirement (yes/no)

Page reference where the

document is placed in the

proposal.

1 The minimum bandwidth required is as

per section 6.1.

2 Voice and video ready at a WAN level

3 Quality of Service

4 Legal Aid SA to keep existing LAN IP’s

on remote sites

5 Rented Routers

6 WAN Monitoring tool or Portal must be

provided

7 Internet breakout at the National Office

8 The solution must be flexible on

downgrade, upgrade, outdoor transfers

and cancellation of sites

9 Service providers must provide

transition plan and Project plan to

migrate from the existing service

provider. This may include making

contractual arrangement with the

current service provider to ensure

business continuity.

Page 7 of 60

Further to the MPLS, VPN network should include amongst others, the

following features-

Table 4: MPLS/VPN Additional Requirements

3.2. SD-WAN Requirements

The proposed SD-WAN solution must have the following mandatory

requirements failing which the bid will be regarded as non responsive and will

not be considered further. The bidder must state the page where the

requirements are placed in the bid through an index.


proposal meet the




proposal.

1 On-premise Customer Edge Device

(CoE)

2 The CoE devices must have capability

to use a SIM card, either by USB or

onboard SIM slot

3 Firewall lincenses for each site

No Other requirements Confirm if you proposal

meet the requirement

(yes/no)



proposal.

1 Read only access to the routers must

be provided to Legal Aid Technical

Team

2 The successfull bidder will be placed

on probation for a period of twelve

months effective from the project sign

off date, after which the contract will be

reviewed based on network

performance, network availability,

reliability amongst others. Services

maybe terminated based on

performance reviews.

3 The proposed technology should be

reviewed at least every 12 (twelve)

months so as to align the then

proposed technology with the latest

technology trends in the market.

Page 8 of 60

4 Application visibility and Analytics

5 High Availability

6 Centralized Orchestration & Policy

Management

7 Transport Independent Overlay

Solution

8 Voice Over IP (VOIP) and Video

Conferencing

9 Application Aware Routing

10 Performance based App Aware

Routing & Load Sharing

11 Application Based QoS (Quality of

Service)

12 Local Internet Break out

13 Security & Encryption

14 Managed service offering

15 Self Service Portal

Table 5: SD-WAN Mondatory Requirements

3.3. Dedicated Internet Line

The solution must include dedicated Internet access for all Legal Aid SA

offices. Users must be able to breakout to Internet locally. Bidders are welcome

to recommend their cost effective bandwidth. However, the minimum required

bandwidth must be adhered to as per section 6.2.

3.4. Disaster Recovery Requirements

The Disaster Recovery must have the following mandatory requirements failing

which the bid will be regarded as non responsive and will not be considered

further. The bidder must state the page where the requirements are placed in

the bid through an index.

Page 9 of 60


proposal meet the




proposal.

1 The Disaster Recovery (DR) site

should have a dedicated link

capacitated at 200Mbps

2 The proposals should make provision

of 1 x 42U rack, which will be used to

store Legal Aid SA’s DR equipment.

3 The Disaster Recovery link must be

used as a tertiary failover link. In other

words, should the primary and

secondary link fails at National office,

traffic should be routed to the Disaster

Recovery site. The DR site should be

at the Service Providers hosted

environment.

4 The 200Mbps required for the DR Link

should be scalable, Legal Aid should

be able to upgrade and downgrade the

link as and when required.

5 Direct Internet breakout at the

bandwidth of 100Mbps

6 Dedicated Outsourced Firewall with

below minimum requirements

2 Gbps firewall throughput (App-ID enabled)

1 Gbps Threat Prevention throughput

500 Mbps IPsec VPN throughput

250,000 max sessions

50,000 new sessions per second

3,000 IPsec VPN tunnels/tunnel interfaces

≥ 1,000 SSL VPN users

10 virtual routers

1/6 virtual systems (base/max)

40 security zones

2,500 max number of policies

Table 6: DR Mondatory Requirements

Page 10 of 60

3.5. APN SOLUTION

Legal Aid SA has two separate APN solutions, provided for by MTN and

Vodacom. APN must have the following minimum requirements failing which

the bid will be regarded as non responsive and will not be considered further.

Table 7: APN Minimum Requirement

3.5.1. Provide a secure reverse billed (corporate) Access Point Name (APN)

which is an extension of the MPLS or SD-WAN network

3.5.2. A portal must be provided for the provisioning and management of SIM

cards connecting to the APN

3.5.3. All traffic from the APN must pass through the firewall at the Internet

breakout as a security measure

3.5.4. The main use cases for these APN is for mobile employees and those

working from home. They might be of use to provide the third redundant

line for the WAN at remote offices.

3.5.5. Both Vodacom and MTN APN have been connected through a dedicated

20Mbps line each.

3.5.6. MTN APN has a total of 750 Sim cards, with 2.5TB bundle allocated

monthly.

3.5.7. Vodacom APN has a total of 750 Sim cards, with 2.5TB bundle allocated

monthly.

3.5.8. The solution must be flexible on upgrade and downgrade

3.5.9. The service provider will have the flexibility to use any network service

provider provided that the current network connectivity is maintained or

APN Provider Name QTY(Sim Cards) Dedicated Line

Speed

MONTHLY DATA

BUNDLE

MTN 1000 50Mbps 5 Terabyte

Vodacom 1000 50Mbps 5 Terabyte

Total 2000 10 Terabytes

Page 11 of 60

enhanced These APN can be ported to any service provider with a

proven network coverage around the Legal Aid SA’s national footprint.

3.6. GOVERNANCE DELIVERABLES

3.6.1. Detailed Project Plan including milestones and project phases

3.6.2. Risk Management Plan that will address risks associated with scope,

quality, schedule and cost.

3.6.3. Clear and proven Project Management methodology (e.g. Agile).

3.6.4. Project Execution Plans detailing the execution and monitoring of the

project

3.6.5. Project Acquisition Plan describing the acquisition of materials, goods

and enabling system services supplied

3.6.6. Project Quality Plan that describes the quality criteria of the project

deliverables

3.6.7. Project Requirements and Change Control Plan

3.6.8. Project Communications, Change Management Plan and roll-back plan.

3.6.9. Project Resource Plan that describes the key resources who will be

assigned to the project including the Project manager.

3.6.10. A Service Transition Plan to ensure that there are no disruptions

during the changeover phase between service providers if applicable

covering a maximum period of three months.

3.6.11. Preliminary information gathering such as sites visits and site

surveys and infrastructure assessments.

3.6.12. Service continuity obligation to provide support for the smooth

transition to new network.

Page 12 of 60

4. SERVICE LEVEL AGREEMENT

4.1. SLA Scope

The purpose of this chapter will be to define and measure the service supplied

by the service provider to Legal Aid SA for the duration of the contract. Service

providers MUST submit a draft SLA as part of this tender response. The SLA

for the winning bidder will be reviewed by the legal team to be further

incorporated in the final contract agreement. The service level agreement

should define the following:

4.1.1. All services to be delivered as per timelines mutually defined and

agreed by Legal Aid SA and the preffered bidder.

4.1.2. Third party vendor management

4.1.3. The winning bidder will ensure support for any issue related to

availability and accessibility of WAN services for all Legal Aid SA’s

offices

4.1.4. The winning bidder will be solely responsible for any defect in the

solution(s).

4.1.5. The method of remedy framework for non-performance

4.1.6. Legal Aid SA staff members at remote sites are not technically skilled,

as a result service providers will be expected to do hardware

replacements within the agreed timeline during system failures. SLA

proposed MUST reflect these arrangements.

4.1.7. The winning bidder and its 3rd party vendors will be required to adhere

to Legal Aid SA’s policies and processures.

4.1.8. The winning bidder to indicate a clear call logging and escalation

procedure

4.1.9. Service uptimes per location – the winning bidder will be required to

adhere to service levels outlined in the table below, which contains

the classification of Service Levels by priority and office type.

Page 13 of 60

4.1.10. The bidder must indicate how penalties will be applied in a case where

SLA is bridged

4.1.11. Monthly service meeting will be held with a dedicated Service

Manager.

4.1.12. Legal Aid SA reserves a right to select a service manager based on

performance and previous client’s portfolios held.

4.1.13. Incidents reports and performance report with recommendations must

be provided through the monthly meetings.

4.1.14. Service providers MUST also provide sample Dashboard/ reports as

part of this submission.

4.1.15. Automated fault logging systems MUST be able to notify the Legal Aid

network administrators when such calls are logged or closed either

through sms or email.

Service

Level Type

Time to

Respond

Time to

Resolve

Target

Uptime

Maximum Monthly

Downtime

Typical Legal Aid SA’s Office

Types

Priority 1 15 mins 2 hours 99.99% 2 hours Legal Aid SA NO

Legal Aid SA Disaster

Recovery site

Priority 2 20 mins 4 hours 99.95% 3 hours Legal Aid SA’s PO and LO

MPLS and Internet line

Priority 3 20 mins 4 hours 99.90% 4 hours Legal Aid SA’s SO

MPLS and internet line

Table 8 : SLA Specification

Link performance requirements will be required to proactively monitor the

MPLS, SD-WAN and its related services to ensure high availability of the

service to Legal Aid SA in compliance with required service levels as outlined

in the link performance requirement table below.

Link Latency Packet Loss Jitter

Legal Aid SA’s NO

Legal Aid SA’s Disaster

Recovery site

<100ms <1% <25ms

Legal Aid remote office <150ms <1% <25ms

Table 6 : Line Performance indicators

Page 14 of 60

4.2. Reporting

Montly SLA report must cover the following contents.

4.2.1. WAN Availability

4.2.2. Bandwidth utilisation per WAN interface

4.2.3. WAN health Index

4.2.4. CPU utilisation per device

4.2.5. Memory utilisation per device

4.2.6. List of all calls that were logged on the fault logging system on a monthly

basis

4.2.7. Time and date when the call was logged

4.2.8. SLA reporting on the breached SLA measures and the remediation

measures to ensure that issues are addressed timeously in the future.

These section should also include penalties to be applied as per agreed

SLA measures.

Page 15 of 60

5. BANDWIDTH REQUIREMENTS

5.1. MLPS Line Bandwidth Requirements summary

Below are the bandwith requirement for the our WAN Sites.

Site Category Quantity Minimum Required

Bandwidth

SLA Connection Media

National office (Primary Link) 1 300 Mbps 2 hours response 2 hours resolution Fiber

National office (Secondary Link) 1 300 Mbps 2 hours response 2 hours resolution Fiber

Disaster Recovery 1 200 Mbps 2 hours response 2 hours resolution Fiber

Provincial Offices 6 10 Mbps 2 hours response 4 hours resolution Fiber /Wireless

Local Offices 64 10 Mbps 2 hours response 4 hours resolution Fiber /Wireless

Satellite Offices 64 4 Mbps 2 hours response 4 hours resolution Fiber/ /Wireless

Point to Point Link 1 1 Mbps 2 hours response 4 hours resolution Fiber/ /Wireless

Internet breakout (National Office) 2 300 Mbps 2 hours response 4 hours resolution Fiber

Total 137

Table 9: Bandwidth Requirement

Page 16 of 60

5.2. Internet Line Bandwidth Requirements summary

Below are the bandwidth requirement per office type.

Site Category Quantity Minimum Required

Bandwidth

SLA Connection Media

National office (Primary Link) 1 300 Mbps 2 hours response 2 hours resolution Fiber

National office (Secondary Link) 1 300 Mbps 2 hours response 2 hours resolution Fiber

Disaster Recovery 1 200 Mbps 2 hours response 2 hours resolution Fiber

DR Internet breakout 1 300 Mbps 2 hours response 4 hours resolution Fiber

Provincial Offices 6 10 Mbps 2 hours response 4 hours resolution Fiber /Wireless

Local Offices 64 10 Mbps 2 hours response 4 hours resolution Fiber /Wireless

Satellite Offices 64 4 Mbps 2 hours response 4 hours resolution Fiber /Wireless

IJS Link (Point to Point) 1 1 Mbps 2 hours response 4 hours resolution Fiber /Wireless

Total 138

Table 10: Dedicated Internet Line

Page 17 of 60

Page 18 of 60

6. PRICING

The pricing of the proposal should be presented in with three options. Option

A will present pricing for MPLS/VPN WAN network with redundant lines for all

the sites as per section 6.1 above. Option B will present SD-WAN network with

two redundant Internet lines, one dedicated and one broadband uncapped

Internet lines. For the National Office both lines must be dedicated. Lastely,

Option C will present pricing for a hybrid WAN network using both MPSL/VPN

and SD-WAN network. Each option must be presented as per the format below.

All options must include Disaster Recovery and Access Point Name. Each

section should have a sub-total.

6.1. Option A – Pricing for MPLS/VPN Solution

6.1. All offices must two have redundant lines

6.2. Internet breakout only National Office

6.3. Quality of service

6.4. Bandwidth requirement as per section 6.1

Page 19 of 60

Tender Pricing – Option A

Section A - VPN/MPLS

Site Name Router Rental Line rental –Primary Line Rental - Secondary Other (Specify) Once-Off Fees Monthly Price

National Office xxxxxx

ABC Local Office xxxxxx

XYZ Provincial Office xxxxxx

XXX Satellite Office xxxxxx

Total – VPN/MPLS

Section B - Access Point Name (APN)

Service APN Rental Sim Card Man Line Rental Data Bundle Once-Off Fees Monthly Price

MTN APN

Vodacom APN

Page 20 of 60

Tender Pricing – Option A

Total SD - APN Solution

Section C - Disaster Recovery

Service Line Speed Internet Line SD-WAN Device Rental Line Restal Once-Off Fees Monthly Price

Hosting solution 200Mbps

Rack Rental (1x42U) cabinet

Total – Disaster Recovery

Page 21 of 60

6.5. Option B – Pricing for SD-WAN Solution

6.5.1. The National Office must have two dedicated uncapped Internet line

6.5.2. All other remote offices must have one dedicated and one broardband uncapped Internet lines

6.5.3. National Office must have two redundant SD-WAN devices

6.5.4. All other remote office must have one SD-WAN device

6.5.5. Bandwidth requirement is as per section 6.2

6.5.6. Classification of offices is as per Annexture A

Tender Pricing – Option B

Section A - SD-WAN Solutions and Licencing

Site Name Device Model SD-WAN Rental Firewall License Other (Specify) Once-Off Fees Monthly Price





Page 22 of 60


Total SD-WAN

Section B - Dedicated Internet Line

Site Name Router Rental Connectivity Link Installation Other (Specify) Once-Off Fees Monthly Pricing





Total – Dedicated Internet Line

Section C - Broadband Internet Line

Site Name ISP Connectivity Link Installation Router Once-Off Fees Monthly Pricing




Total SD - Broadband Internet Line

Page 23 of 60


Section C - Access Point Name (APN)


MTN APN

Vodacom APN


Section D - Disaster Recovery


Hosting solution


Total – Disaster Recovery

Page 24 of 60

6.6. Option C – Hybrid WAN Solution

6.6.1. National, Provincial and Local Offices must use MPLS/VPN

6.6.2. Bandwidth requirement for MPLS/VPN is as per section 6.1

6.6.3. Satellite Offices must use SD-WAN only

6.6.4. Bandwidth requirement for dedicated bandwidth is as per section 6.2

6.6.5. Only National Office will have SD-WAN and MPLS/VPN

6.6.6. Classification of offices is as per Annexture A

6.6.7. If this option is seleted, Legal Aid SA must preserve the right to choose which one will be discontinued based on

performance and stability

Tender Pricing

Section A - SD-WAN Solutions and Licencing

Site Name Device Model SD-WAN Rental Firewall License Internet Line Rental Other (Specify) Monthly Price




Page 25 of 60

Total SD-WAN

Section B - VPN/MPLS

Site Name Router Rental Line Rental Other (Specify) Other (Specify) Other (Specify) Monthly Price


ABC Satellite Office xxxxxx

Total SD-WAN

Section C - Access Point Name (APN)


MTN APN

Vodacom APN


Section D - Disaster Recovery

Page 26 of 60


Hosting solution



Page 27 of 60

7. BID SUPPORTING DOCUMENTS

Required Documents Tick

Page reference where

the document is placed

in the proposal.

1

Company Profile – this must also indicate national geographical footprint. Please restrict this to not more than

3 pages.

2 Vendor Partnership Certificate (must be valid and current)

3

CV and Qualification certificate of Project Leader. The CV must be accompanied by a valid PMP certification.

This must be relevant to the services required.

4

CV and Qualification/Certifications of installation technical resources. The CVs must be accompanied by valid

and up to date certifications for the proposed vendor technology, if Cisco is proposed, Cisco certifications

must be attached

5

Project Implementation Plan: Provide the overview of the project management methodology to be used and

the phases included in the methodology in line with the delivery of this project methodology provided. Detailed

Project Plan on how these systems will be implemented. A detailed project implementation plan (including

but not limited to Work Breakdown Structure (WBS), Resource Allocation, Timelines and Critical Path) with

respect to operational readiness within an three months period must be provided.

6

At least reference letters from previous/current clients on the company’s letter head with an auth orized

signature setting out two issues- the nature of work rendered, the number of employees for the client, and

the quality of services rendered. Legal Aid SA will use these reference as part of evaluation for scoring.

7 Detailed SLA as per the tender requirement

Page 28 of 60

Required Documents Tick

Page reference where

the document is placed

in the proposal.

8 Proposed Solution outlining the artchitecture and functionality

Page 29 of 60

8. EVALUATION CRITERIA

All qualifying bids will be evaluated for functionality. Functionality evualation will be done in two stages namely functional and

governance evaluation. Failure to achieve maximum score for functional evaluation your bid will not be evaluated further for

governments. The table below contains the weights for each functional requirement component.

Functional Evaluation

For Office Use

Focus

Area

Max

Points Criteria Point Allocation

Tick Verification Focus Area

AP

N S

olu

tio

n

10

Description of the ability to provide billing/invoicing through a

web portal. Screenshop of the portal must be provided 10

Not compliant 0

Dis

as

ter

Re

co

ve

ry

5

Solution offered considered all the key technical

functionalities 5

Non-compliance to functional specification 0

Page 30 of 60

MP

LS

So

luti

on

15


functionalities 10


SD

-WA

N

So

uti

on

inc

lud

ing

the

Inte

rne

t

lin

e

10


functionalities 10


Total 40 Total

Table 11 : SLA Specification 1

Page 31 of 60

Governance Evaluation The table below contains the weights for each governance requirement components

For Office Use

Focus Area Max Points Criteria Point Allocation Tick Verification

Co

mp

an

y E

xp

eri

en

ce

10

Company profile provided spanning

more than five (5) years’ industry

experience

10

Company profile provided spanning

more than three (3) to four (4) years’

industry experience

6

Company profile provided spanning less

than three (3) years’ industry experience 2

Wri

tte

n

refe

ren

ce

s

10

>= 5 positive reference letters attached 10

3 - 4 positive reference letters attached 6

1 - 2 positive reference letters attached 2

Page 32 of 60

Qu

ality

of

pro

ject

lea

de

r

5

Certified Project Leader with ND or

Degree in IT(Related field) with >5

years’ experience in similar projects

5

Certified Project Leader with ND or

Degree in IT(Related field) with <5

years’ experience in similar projects

3

Project Leader without qualification but

>10 years’ experience in similar projects 2

Project Leader without qualification but

<10 years’ experience in similar projects 1

Qu

ality

of

pro

ject

tec

hn

ica

l te

am

5

> 5 certified technical resource with

more than five (5) years’ experience on

similar projects

5

4 - 5 certified technical resource with


similar projects

3

2 - 3 certified technical resources with


similar projects

2

Page 33 of 60

< 2 certified technical resource with less

than five (5) years experience on similar

projects

1

Pa

rtn

ers

hip

5

Advanced Level Partnership Certificate 5

Intermediate Level Partnership

Certificate 3

Entry Level Partnership Certificate 1

Pro

jec

t Im

ple

me

nta

tio

n P

lan

10

Project management methodology and a

well presented detailed project

implementation plan

10

Project management methodology and

an average project implementation plan

5

Page 34 of 60

Bidders who score less than 80% of the 100 points for functionality will be disqualified, and will not be evaluated further.

The bids that would have achieved 80% or more from the Functionality Evaluation will be further evaluated on the 90/10 points system

where 90 points are for Pricing, and 10 points are for preferential procurement requirements.

Poor or no project plan presented

0

Aft

er

sa

les s

up

po

rt (

sp

are

s f

or

ma

inte

na

nce

)

15

SLA complies with the minimum

specification

20

SLA partially complies with the minimum

specification 10

SLA doesn’t comply with minimum

requirements 0

Total 60 Total

Page 35 of 60

Preferential points will be awarded in terms of the B-BBEE Status level of contribution which must be substantiated as follows (please

refer to Form SBD 6.1 for more details) : -

Bidders must submit a valid B-BBEE status level verification certificate, which must be issued by a Registered Auditor approved by

IRBA or a Verification Agency accredited by SANAS.

9. BID CONDITIONS

9.1 Bidders may be requested to attend a meeting where they will be given the opportunity to present their proposal to the bid

evaluation committee.

9.2 Bids must be submitted in line with any attached annexures and detailed specifications. Failure to bid accordingly shall

invalidate the bid.

9.3 Inlight of COVID-19 regulations bids must submit their response in a form of a hardcopy and softcopy(using a USB memory

stick) for evaluation purposes.

9.4 Legal Aid SA reserves the right to award the bid to one or more service providers.

9.5 Legal Aid SA reserves the right to award the bid in whole or only partially.

9.6 The General Conditions of Contract as stipulated by the National Treasury will be applicable.

Page 36 of 60

ANNEXTURE A (PHYSICAL ADDRESSES)

Addresses below are subject to verification as some of the offices may have relocated during compilation of this document. Se rvice provider

MUST obtain a latest address list before project rollout.

National, Provicial and Local Offices

Province

Legal Aid SA

Office Physical Address GPS Coordinates

Number of

Employee

Minimum Bandwidth

Reuired

EC

Aliwal North LO

67 Somerset Street,

Aliwal North, 9750 -30.692506, 26.709071 16 10 Mbps

Butterworth LO

ECDC Building, 24

High Street,

Butterworth

Postal -32.331841,28.142928 29 10 Mbps

East London LO

33 Fleet Street

(Commissioner Street

entrance) East London

5200 -33.019499,27.906853 39 10 Mbps

EC Provincial

Office

5 Mangold Street,

Newtown Park, Port

Elizabeth, 6001 -33.934316523, 25.580087171 10 10 Mbps

Page 37 of 60

Province

Legal Aid SA


Number of

Employee

Minimum Bandwidth

Reuired

Graaf Reinet

LO

64 Church Street,

Graaf-Reinet, 6280 -32.253879, 24.536299 12 10 Mbps

Grahamstown

LO

69 High Street,

Grahamstown, 6140 -33.309600, 26.526942 31 10 Mbps

King Williams

Town LO

Old Mutual Building,

2nd Floor, Cnr Cathcart

& Macclean Street,

King Williams Town,

5601 -32.877527.27.389290 40 10 Mbps

Mthatha LO

PRD Building, 98

Sutherland Street,

Mthatha -31.587318,28.784694 62 10 Mbps

Port Elizabeth

LO

1 Uitenhage Road,

North End, Port

Elizabeth -33.935011,25.604440 79 10 Mbps

Queenstown

LO

No 2 – 4 Shepstone

Road, Jeantel Building,

Erf 5273, Queenstown,

5319 -31.895423,26.871781 31 10 Mbps

Page 38 of 60

Province

Legal Aid SA


Number of

Employee

Minimum Bandwidth

Reuired

Uitenhage LO

32-36 Baird Street,

Uitenhage, 6230 -33.768942, 25.396157 21 10 Mbps

FS

Bethlehem LO

24 Cnr Commissioner

& Naude Street,

Bethlehem, 9700 -28.230677, 28.306512 19 10 Mbps

Bloemfontein

LO

53 Charlotte Maxeke

street, Bloemfontein,

9300 -29.117212, 26.218646 64 10 Mbps

Botshabelo LO

Shop No. 1, Re-A-

Hola, Shopping

Complex, Botshabelo,

9781 -29.232894, 26.708024 20 10 Mbps

Kroonstad LO

99 Murray Street,

Kroonstad, 9501 -27.67077, 27.23453 18 10 Mbps

Phuthaditjhaba

LO

Cnr Motloung & Setai

Street, FDC Office

Block E,

Phuthaditjhaba, 9866 -28.533596, 28.808495 23 10 Mbps

Page 39 of 60

Province

Legal Aid SA


Number of

Employee

Minimum Bandwidth

Reuired

Welkom LO

8 Heerent Street,

Welkom, 9460 -27.977465, 26.737674 43 10 Mbps

NW

Klerksdorp LO

19 Bram Fischer

Streets, Klerksdorp,

2570 -26.863756, 26.666529 24 10 Mbps

Lichtenburg LO

25 Bantjies Street,

Lichtenburg, 2740 -26.146000, 26.160808 14 10 Mbps

Mafikeng LO

Borekelong House,

behind Mega City

Complex, next to

Department of Home

Affairs, Mafikeng, 2745

-25.836938483267502,

25.61468571379329 34 10 Mbps

Potchefstroom

LO

44 Dr James Moroka

Street, Royal

Building,2nd Floor,

Potchefstroom, 2531 -26.711231, 27.098300 29 10 Mbps

Rustenburg LO

122 Beyers Naude

Drive; Albach Building,

Rustenburg, 0299 -25.67068,27.245784 28 10 Mbps

Vryburg LO 71 Vry Street Vryburg -26.959831, 24.726507 15 10 Mbps

Page 40 of 60

Province

Legal Aid SA


Number of

Employee

Minimum Bandwidth

Reuired

FS

Free State North

West Provincial

Office

Hydro Park, 98-100

Kellner Street,

Westdene,

Bloemfontein -29.108444, 26.206500 10 10 Mbps

341

GP

Alexander LO

89 Watt Street Yarona

Building, Wynberg,

Johannesburg -26.1100749,28.0862584 32 10 Mbps

Benoni LO

88 Howard Street,

Benoni -26.188571, 28.315068 53 10 Mbps

Garankuwa LO

Shop no 58A, Ga-

Rankuwa City Centre,

Ga-Rankuwa, 0208 -25.559012, 28.003132 40 10 Mbps

Germiston LO

United Building, 175

Meyer Street, Corner

Liberty Street, 2nd and

3rd floor, Germiston -26.213360, 28.162669 32 10 Mbps

Johannesburg

LO

70 Fox Street,

Marshalltown,

Johannesburg, 2000 -26.20758,28.0349913 92 10 Mbps

Page 41 of 60

Province

Legal Aid SA


Number of

Employee

Minimum Bandwidth

Reuired

Krugersdorp LO

56 Main Street,

Marshalltown,

Johannesburg -26.103984, 27.771125 41 10 Mbps

Pretoria LO

Locarno House, 317

Francis Baard Street,

Pretoria, 0002 -25.749112, 28.194458 72 10 Mbps

Soshanguve LO

Medicos Centre, Stand

no 2093, Block H,

Soshanguve, 0152 -25.526513,28.108843 24 10 Mbps

Soweto LO

Office 403 & 411 A,

Maponya Mall, Chris

Hani Road, Klipspruit -26.258336, 27.901365 55 10 Mbps

Tembisa LO

Shop 42, Tembisa

MegaMart Mall,

Botswana Road,

Tswelopelo Section ,

Tembisa -25.963005, 28.210696 27 10 Mbps

Vereeniging LO

8 Jasmine Mansions,

28 Senator Marks Ave,

Vereeniging, 1938 -26.677208,27.928326 39 10 Mbps

Page 42 of 60

Province

Legal Aid SA


Number of

Employee

Minimum Bandwidth

Reuired

Gauteng

Provincial Office

144 Cantonment

Street, Selborn Centre,

Lyttelton, Pretoria,

0157 -25.832465, 28.200147 10 10 Mbps

Legal Aid SA

National Office

29 De Beer Street,

Braamfontein -26.191933, 28.034181 200 200 Mbps

KZ

N

Durban LO

The Marine Building,

Ground Floor, 22

Dorothy Nyembe Street

(formerly known as

Gardiner Street),

Durban, 4001 -29.859637, 31.022977 68 10 Mbps

Empangeni LO

Mazuli House, 7

Maxwell Street,

Empangeni, 3008 -28.7391508 ,31.8934362 39 10 Mbps

Ladysmith LO

65/67 Queen Street,

Queens Gate Building,

Ladysmith -28.558999, 29.779145 23 10 Mbps

Page 43 of 60

Province

Legal Aid SA


Number of

Employee

Minimum Bandwidth

Reuired

Newcastle LO

65 Scott Street,

Newcastle, 2940 -27.757686, 29.932121 25 10 Mbps

Pietermaritzbur

g LO

187 Hoosen Haffejee

Street,

Pietermaritzburg -29.601522, 30.373732 56 10 Mbps

Pinetown LO

ABSA Building, 1st

Floor, 1 Church Road,

Pinetown, 3600 -29.816556, 30.863449 32 10 Mbps

Port Shepstone

LO

2nd floor, MB Building,

49 Aiken Street, Port

Shepstone -30.737359, 30.450809 24 10 Mbps

Umlazi LO

V1332, Ithala Industrial

Park, Cnr Mangosuthu

Highway & Road 1902,

Umlazi, 4031 -29.958263, 30.926657 28 10 Mbps

Verulam LO

Suite 1 Ayesha Razak

Centre, 1st Floor,

Ayesha Razak Centre,

23 Groom Street,

Verulam, 4340 -29.643567, 31.048811 45 10 Mbps

Page 44 of 60

Province

Legal Aid SA


Number of

Employee

Minimum Bandwidth

Reuired

Vryheid LO

116 Landdrost Street,

Vryheid, 3100 -27.768041, 30.796229 19 10 Mbps

KZN Provincial

Office

7th Floor Charter

House, Cnr Crompton

& Union Street,

Pinetown, 3600 -29.814284, 30.861871 9 10 Mbps

LP

Makhado LO

Noor Gardens, Cnr

Krogh & Devenish Str,

Louis Trichardt, 0920 -23.037486, 29.908228 19 10 Mbps

Modimolle LO

Shop 8, Nyl Sake

Sentrum, Nelson

Mandela Drive,

Modimolle, 0510 -24.702773,28.408965 16 10 Mbps

Polokwane LO

Polokwane High

Court, 3rd Floor, Cnr

Bodenstein & Biccard

Street, Polokwane,

0700 -23.9129740,29,4576890 63 10 Mbps

Page 45 of 60

Province

Legal Aid SA


Number of

Employee

Minimum Bandwidth

Reuired

Tzaneen LO

Office 220-237,

Tzaneen Crossing Mall,

2nd Floor, Cnr

Lydenburg & Skurving

Str, Tzaneen -23.830784, 30.161992 22 10 Mbps

Thohoyandou

LO

Shop number 2

Metropolitan complex

Thohoyandou 0950 -22.971980, 30.458600 26 10 Mbps

Limpopo

Provincial Office

Number 3 Cormar

Park, Rhodes Drift

Avenue, Bendor,

Polokwane, 0700 -23.896127, 29.479881 10 10 Mbps

MP

Ermelo LO

14 Joubert Street,

Ermelo, 2350 -26.522265, 29.984803 15 10 Mbps

Middelburg LO

Room 102D, 1st Floor,

Wonderpark Centre,

Cnr Church & Dr

Beyers Naude Street,

Middleburg, 1050 -25.761982, 29.455665 23 10 Mbps

Page 46 of 60

Province

Legal Aid SA


Number of

Employee

Minimum Bandwidth

Reuired

Nelspruit LO

52 Acacia Cres, West

Acres, Nelspruit, 1211 -25.473271, 30.961941 65 10 Mbps

Witbank LO

erf 109, 17 Botha

Avenue, Emalahleni -25.876079, 29.216100 27 10 Mbps

NC

Colesberg LO

8 Campbell Street,

Colesburg, 9795 -30.7195801,25.0988423 19 10 Mbps

Kimberley LO

4 Sydney Street,

Pretmax Building,

Kimberley,8301 -28.742642, 24.763597 54 10 Mbps

Upington LO

Umbra Building, 3rd

Floor, 54-59 Mark

Street, Upington, 8800 -28.455329, 21.247143 20 10 Mbps

WC

Athlone LO

2nd Floor, Melofin

Centre, Klipfontein

Road, Athlone, 7764 -33.960841, 18.502635 72 10 Mbps

Bellville LO

68 Durban Road, Van

Der Stel Bldg, Cnr -33.900630,18.627515 50 10 Mbps

Page 47 of 60

Province

Legal Aid SA


Number of

Employee

Minimum Bandwidth

Reuired

Voortrekker & Durban

Street, Bellville, 7535

Caledon LO

22 Church Street,

Caledon 7230 -34.233105 19.429640 21 10 Mbps

Cape Town LO

SA Reserve Bank

Building, 3rd Floor , 60

St Georges Mall, Cape

Town -33.922118, 18.421492 62 10 Mbps

George LO

Tommy Joubert

Building, Cnr Craddock

& Courtenay Street,

George, 6530 -33.958384, 22.464504 50 10 Mbps

Malmesbury LO

1st Floor, The Frank

Building, 47

Voortrekker Road,

Malmesbury, 7300 -33.464242,18.72905 13 10 Mbps

Stellenbosch

LO

Suite 201 Second Floor

Eikestad Mall

Stellenbosch -33.935838, 18.860201 50 10 Mbps

Page 48 of 60

Province

Legal Aid SA


Number of

Employee

Minimum Bandwidth

Reuired

Vredendal LO

9 Dorp Street,

Vredendal, 8160 -31.663803,18.507660 21 10 Mbps

Worcester LO

1st Floor, WC Building,

Cnr High &

Stockenstrom Streets,

Worcester -33.643306, 19.447444 25 10 Mbps

WC Provincial

Office

Shiraz House -

Brandwatcht Office

Park , Trumali Road ,

Stellenbosch -33.957350, 18.857820 10 10 Mbps

Satellite Offices

Satellite Office

Physical

Address GPS Coordinates

Number of

Employee

Minimum Required

Bandwidth

EC

Sterkspruit SO

79 Main Road,

Sterkspruit, 9762 -30.530456, 27.374386 3 4 Mbps

Cradock SO

Nolte & Smith

building, Adderley

Street, Cradock,

5880 -32.168477, 25.617867 4 4 Mbps

Page 49 of 60

Satellite Office

Physical


Number of

Employee

Minimum Required

Bandwidth

Somerset East/Oos

SO

Visser Centre 12,

Nojoli Street,

Somerset East,

5850 -32.718756, 25.588725 3 4 Mbps

Fort Beaufort SO

37 Henrietta

Street, Fort

Beaufort, 5720 -32.779317, 26.630924 7 4 Mbps

Stutterheim SO

75 Hill Street,

Stutterheim, 4930 -32.569950, 27.422042 2 4 Mbps

Bizana SO

159 Main Street,

Bizana -31.587318,28.784694 5 4 Mbps

Lusikisiki SO

Mlonzi Square,1

Jacaranda Road,

Lusikisiki -31.3620748,29.5726661 8 4 Mbps

Mount Frere SO

106 Canca Street,

Mount Frere

-30.90132517850305,

28.99090377683955 6 4 Mbps

Humansdorp SO

Tredalux Building,

23 Main Street (at

the rear), -34.030041, 24.770694 7 4 Mbps

Page 50 of 60

Satellite Office

Physical


Number of

Employee

Minimum Required

Bandwidth

Humansdorp,

6300

Elliot SO

18 Mark Street,

Elliot, 5460 -31.333558, 27.852174 5 4 Mbps

Kirkwood

32B John Street,

Kirkwood -33.404999, 25.443521 4 4 Mbps

FS

Ficksburg SO

15 Erwee Street,

Ficksburg, 9730 -28.869480, 27.874636 5 4 Mbps

Frankfort SO

33 JJ Hadebe

Street, Frankfort -27.271685, 28.494878 4 4 Mbps

Ladybrand SO

Office 2, 23 Piet

Retief Street,

Terblanche, 9745 -29.195622,27.456856 4 4 Mbps

Vrede SO

18 Ras Street,

Vrede, 9835 -27.428961, 29.161577 3 4 Mbps

Page 51 of 60

Satellite Office

Physical


Number of

Employee

Minimum Required

Bandwidth

GP

Nigel SO

Kruger and Okes,

23 Kingsway

Street, Nigel -26.422598, 28.468949 6 4 Mbps

Westonaria SO

Shop 3 Elizabeth

Centre, President

Steyn Street,

Westonaria, 1779 -26.322771, 27.652852 5 4 Mbps

Heidelberg SO

Portion 4, 24

Uekerman Street,

Enslin Building,

Heidelberg, 1441 -26.498842, 28.355045 4 4 Mbps

KZ

N

Ingwavuma SO

Kosibay Hot

Chicken complex,

shop no. 4,

Skhemelele area,

Kwangwanase,

3973 -27.041320, 32.273183 4 4 Mbps

Mkuze SO

Shop 22F, Mkuze

Plaza, Old Main -27.6168043; 32.0327105 5 4 Mbps

Page 52 of 60

Satellite Office

Physical


Number of

Employee

Minimum Required

Bandwidth

Road, Mkuze,

3974

Estcourt SO

Shop No 1, 127

Albert Street,

Estcourt, 3310 -29.007406, 29.875139 5 4 Mbps

Dundee SO

Unit 13, 56 Smith

Street, Dundee,

3000 -28.1610910, 30.2401730 4 4 Mbps

Bulwer SO

Shop 5, Stavcom

Building, Main

Road, Bulwer -29.806441, 29.768377 2 4 Mbps

Greytown SO

Shop No 1, 40 Bell

Street, Greytown,

3250 -29.057838, 30.591488 5 4 Mbps

Ixopo SO

Shop No.3, Ixopo

Bottle Store

Building, Margaret

Street, Ixopo. -30.151753, 30.058847 7 4 Mbps

Kokstad SO

29 Barker Street,

Kokstad -30.550363, 29.428571 7 4 Mbps

Page 53 of 60

Satellite Office

Physical


Number of

Employee

Minimum Required

Bandwidth

Umzinto SO

Office A11,

Hypersingh

Centre, Cnr Court

& Textile Road,

Umzinto -30.307632, 30.672771 8 4 Mbps

Stanger SO

Suite 1 Stanger

Mall, Stanger Mall,

55 King Shaka

Street, Stanger,

4450 -29.339068, 31.292758 10 4 Mbps

Ulundi SO

Fairbreeze Office

Park, Princess

Magogo Street,

Ulundi, 3838 -28.300185, 31.426067 10 4 Mbps

LP

Musina SO

Stand No 2110,

Nkhata Cresent

Street, Nancefield

Extension 5,

Musina 3 4 Mbps

Page 54 of 60

Satellite Office

Physical


Number of

Employee

Minimum Required

Bandwidth

Groblersdal SO

Eldorado 7,

Voortrekker

Street,

Groblersdal, 470 -25.170527, 29.400012 8 4 Mbps

Lephalale SO

2 Booysen Street,

1st floor Stamax

Building, 0555 -23.676963, 27.738826 3 4 Mbps

Bochum SO

Shalas Complex,

Block B2, Main

street,

Senwabarwana,

0790 -23.2877950, 29,1355280 5 4 Mbps

Lebowakgomo SO

First Floor Old

Mutual Building,

Lebowakgomo,

Senwabarwana -24.314031, 29.479852 5 4 Mbps

Mokopane SO

Rayveen

Complex, 58 Rabe

Street, Mokopane,

0626 -24,1831540, 29,0175660 4 4 Mbps

Page 55 of 60

Satellite Office

Physical


Number of

Employee

Minimum Required

Bandwidth

Giyani SO

Ground Floor, Old

Mutual Building,

Giyani Main Road,

Giyani -23.308534, 30.686889 5 4 Mbps

Phalaborwa SO

Shop 4, 32

Wildevey Street,

Phalaborwa, 1390 -23.947289, 31.138886 6 4 Mbps

MP

Eerstenhoek SO

Stand Number 88,

Nhlazatshe G,

Elukwatini, 1192 5 4 Mbps

Piet Retief SO

14 Kruger Street,

Piet Retief, 2380 -27.004264, 30.803085 5 4 Mbps

Standerton SO

Office No 7, Time

Square Building,

48 Charl Cilliers

Street, Standerton -26.949480, 29.241063 4 4 Mbps

Siyabuswa SO

1664 A Maqhawe

street, Siyabuswa 2 4 Mbps

Page 56 of 60

Satellite Office

Physical


Number of

Employee

Minimum Required

Bandwidth

Burgersfort SO

Suite 2, Ground

Floor, Umshanti

building, 83 Aloe

Street, Aloe Rioge

west, Burgersfort -24.694292, 30.342513 10 4 Mbps

Bushbuckridge SO

R40 Road, Protea

Building,

Bushbuckridge,

1280 8 4 Mbps

Tonga SO

Stand 77, Tonga

View -25.688332, 31.784376 5 4 Mbps

Kwa-Mhlanga SO

Erf 538/7, Kwa-

Mhlanga,

Bankview -25.431822, 28.713519 9 4 Mbps

Secunda SO

2nd Floor, Old

Mutual Building,

Hoorwood Street,

Secunda

Complex,

Secunda, 2302 4 4 Mbps

Page 57 of 60

Satellite Office

Physical


Number of

Employee

Minimum Required

Bandwidth

NW

Wolmaranstad SO

Kruger Mall, 12

Kruger Street,

Wolmaranstad,

2630 -27.197560, 25.981016 3 4 Mbps

Carletonville SO

49 A van Zyl, Smit

Street, Oberholzer -26.346506, 27.389653 6 4 Mbps

Delareyville SO

49 Goewerment

Street,

Delareyville, 2770 -26.686542, 25.457020 4 4 Mbps

4 Mbps

NC

De Aar SO

47 Church Street,

De Aar, 7000 -30,6503,6503 24,0093 5 4 Mbps

Victoria West SO

14 Church

Street, Victoria

West, 7070 -31.4027811, 23.107055721 3 4 Mbps

Hartswater SO

21 Tom Naude

Street, Hartswater

, 8570 8 4 Mbps

Page 58 of 60

Satellite Office

Physical


Number of

Employee

Minimum Required

Bandwidth

Kuruman SO

3 Federale

Mynbou Street,

Kuruman, 8460 -27.460391, 23.434426 5 4 Mbps

Postmasburg SO

22 Boe

Street, Postmasbu

rg, 8420 -28.331972, 23.066139 4 4 Mbps

Prieska SO

29 Loots

Boulevard,

Prieska, 8940 -29.665690, 22.750475 3 4 Mbps

WC

Mitchells Plain SO

Mitchells Plain

Court, Mitchell’s

Plain, 7785 -34.048405, 18.623895 4 4 Mbps

Swellendam SO

67 Voortrekker

Street,

Swellendam, 6470 -34.024305, 20.446023 3 4 Mbps

Beaufort West SO

102 Bird Street,

Beaufort West,

6970 -32.392010; 22.580115 4 4 Mbps

Page 59 of 60

Satellite Office

Physical


Number of

Employee

Minimum Required

Bandwidth

Oudtshoorn SO

Allied Building,

Rooms 302,303 &

304, Kerk Street,

Oudtshoorn -33.613693; 21.8307359 8 4 Mbps

Riversdale SO

17 Heidelberg

Road, Riversdale,

6670 -34.091907; 21.256570 4 4 Mbps

Atlantis SO

Drosdy Centre ,

Wesfleur Circle,

Atlantis -33.562389,18.493699 4 4 Mbps

Vredenburg SO

1st Floor Standard

Bank Building,

Main Street,

Vredenburg, 7380 -32.906460,17.989422 5 4 Mbps

Calvinia SO

20 Hantam Street,

Calvinia -34.4730803,19.7729840 3 4 Mbps

Spring Bok SO

Portion of Old

Royal Food, Cnr

van Riebeck & -29.679669,17.885817 4 4 Mbps

Page 60 of 60

Satellite Office

Physical


Number of

Employee

Minimum Required

Bandwidth

Loop Street,

Springbok, 8240