App Name – A tool for citizen empowerment

Submitted by TeamV4

Kaushik BVSharath RSachin K

Viral

The 12th Plan clearly states “inclusiveness is not just about ensuring a broad-based flow of benefits or economic opportunities, it is also about empowerment and participation”

The growing concern with governance has also focused attention on accountability, transparency and thereby corruption. How to tackle these is now at the centre stage of policy debates.

Lack of awareness of the details of the government service delivery process among ordinary citizen

Absence of a time bound, guaranteed grievance redressal mechanism

Perceived complexity in getting a government service

Key Problem being addressed

An App with a simple interface which provides:

A hassle free guide to government services

Pin pointing a problem area in the workflow of the office functioning and escalating the issue to the higher officials with an assured time-bound redressal mechanism

A crowd sourced collection of user experience of each government office.

What is our solution ?

The App can be installed in a kiosk at every government office thereby getting a holistic view of the workflow.

Also works as feedback mechanism for the government offices

App can be enhanced to encompass not just services of the government officials but those of Political class as well.

Vision Ahead

Home page: Illustrating all the Govt Services

Detailed Procedural workflow of each service

Illustration of detailed procedure for a given step

The crowd sourced comment section and the Appeal form

THE END