teaching.ust.hk_~ismt162_Lectures_01_introduction

Sep 4 ISMT162/Stuart Zhu 1

Introduction to Operations Management

Dr. Stuart X. Zhu


Outline

Course introductionWhy study OMDefinition of operations management (OM)OM in business organizationA supply chain view of OMReadings: Chapter 1


Course Introduction

Course objectiveA broad, but not comprehensive introduction to the problems, ideas, methodologies, and applications of OM


Course Syllabus

Instructors and TATextbook and referenceAssessmentTopics Course homepage

http://teaching.ust.hk/~ismt162


Instructors and TA

Instructors: Dr. Weixin Shang and Dr. Stuart X. Zhu

Phone: 2358-7744Office: Room 4369 (lift 13-15). E-mail: [email protected], [email protected] hours: Tuesday, Thursday, 2pm-5pm or by appointment

Teaching assistant: Mr. Peter Wong Phone: 2358-8746 Office: Room 4351 (lift 13-15)E-mail: [email protected] hours: 2pm-5pm, Wed, or by appointment


Textbook and Reference

TextbookStevenson : Operations Management , 9th edition, McGraw-Hill.

ReferencesNahmias: Production and operation analysis, McGraw-Hill.Chase, Jacobs, Aquilano: Operations Management for Competitive Advantage, McGraw-Hill


Teaching

Mainly lecture with PowerPointLecture notes can be downloaded from course website before classReal world examples from a variety of industries will be used Interactive

Early feedbackYour options court!It is important we get your feedback as early as possible


Classroom Operations

Attendance importantBe on timeCome to class prepared to participate

Ask questions Answer questions Bring your examples or insightsMake your mistakes in class, not when your decisions could cost you in exams or real life


Learning

TextTheoriesCasesProblems

DiscussionWith the instructors, TAWith your classmates, friends, family

Relate what we learn in class to what you see, hear or experience in real life


Grading

2 quizzes (q1, q2): 40 percentsEvery student is required to attend all the quizzesIn class, close book with a “cheat sheet”50 minutes

Final Exam (f): 60 percentsFinal grade = max {

0.2 × q1 + 0.2 × q2 + 0.6 × f, 0.2 × q1 + 0.8 × f, 0.2 × q2 + 0.8 × f }


Why Study Operations Management?

Business Education

Systematic Approachto Org. Processes

Career Opportunities

Cross-Functional Applications

OperationsManagement


Definition of OM

Operations Management (OM):The design, operation, and improvement of the systems that create and deliver the firm’s primary products and services.


Comparison

OM: a field of management

Operations Research (OR): the application of quantitative methods to decision making in all fields

Industrial Engineering (IE): an engineering discipline


Operations

FinanceMarketing

Business Organization


ValueValue--Added ProcessAdded Process

InputsLandLaborCapital

Transformation/Conversion

process

OutputsGoodsServices

Control

Feedback

FeedbackFeedback

Value added


Different Types of Transformation

Manufacturing – PhysicalTransportation – LocationRetailing – ExchangeWarehousing – StorageHealth care – PhysiologicalTelecommunication - Information


Examples

Identify inputs, outputs, resources and transformation functions in the following systems

Automobile factoryRestaurantHospitalHKUST


longterm

med-iumterm

shortterm

DemandfulfillmentPurchasing

MRP (14)JIT (15)

Aggregate planning (13)Capacity planning (5)

Demand forecasting (3)

Inventory (12)management

Scheduling(16)

ManagementOf waiting lines(18)

Fulfillmentimplementation

Distribution network design

Productdevelopment Distribution

ProcessSelectionand facilitylayout (6)

Manufacturing

Supply net-work designPartnerselection

Project Management(17)

DerivativeproductdevelopmentAdaptions

Current productsupport

Materialsordering

Supplycontract design

Quality Control (9, 10)

A Supply Chain View of OM

Documents

teaching.ust.hk_~ismt162_Lectures_01_introduction