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FINAL RESEARCH PROJECT
ON
EMPLOYEE PERCEPTION TOWARDS WORK LIFE BALANCE
SUBMITTED FOR THE PARTIAL FULFILLMENT OF THE
REQUIREMENT FOR THE DEGREE OF
BACHELOR OF BUSINESS ADMINISTRATION (BBA)
(SESSION 2008-2011)
Under the Supervision of: Submitted By:
Miss. RUHI MITTAL TARSEM SAINI
1208058
MM Institute of Management
MM University, Mullana, Ambala,Haryana-133207
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DECLARATION
I hereby declare that the dissertation entitled EMPLOYEE
PERCEPTION TOWARDS WORK LIFE BALANCE submitted
for the Degree of Bachelor of Business Administration is my
original work and the dissertation has not formed the basis for the
award of any degree, diploma, associates ship, fellowship or similar
other titles. It has not been submitted to any other University orInstitution for the award of any degree or diploma.
Date: TARSEM SAINI
Place: 1208058
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CERTIFICATE
The research project EMPLOYEE PERCEPTION TOWARDS WORK LIFE
BALANCE is an original peace of research work done by Mr. TARSEM
SAINI, Roll No. 1208058. During the period of his study under my guidance
for the award of Bachelor of Business Administration (BBA) degree.
DATE: Name of Research Guide
PLACE: RUHI MITTAL
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ACKNOWLEDGEMENT
I am greatly indebted to Dr. Amit Mittal for my permitting me to undertake my
final research project in the esteemed MM University. Without his scholarly
guidance, painstaking efforts and persistent encouragement it would not have
been possible for me to complete this course of study. My overriding debt is to
Miss.RUHI MITTAL, Research Guide MMIM, for his valuable guidance all
through the successful completion of the project. I am extremely thankful to him
for providing me all the guidance and support. His constant encouragement andappraisal has helped me a lot in completing the project. I am also thankful to
him for providing me guidance time to time. I also acknowledge the co-
operation of respondents i.e. the teachers of various institutes of MM
University, without whose help this project would not have been a success.
TARSEM SAINI
(1208058)
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PREFACE
Research work is a part of our curriculum that gives us the knowledge about the
practical aspects of management study and makes us stand in an organization.
This also helps to understand & correlate the theoretical concepts better which
remains uncovered in the classrooms. I have prepared this report in the processof my graduate degree in business management.
The topic that has been taken for the research is "Employee perception towards
work life balance" which has been finalized by consultation with my research
project guide.
Human resources are the major assets for any organization, as they constitute
integral part of an organization. In this research work the impact of
globalization on HRM have been studied.
LIST OF TABLES, GRAPHS & CHARTS
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TABLES:
8 tables regarding response of senior executives.
8 tables regarding response of junior executives.
GRAPHS
3 graphs regarding response of senior executives
4 graphs regarding response of junior executives
CHARTS
5 pie charts regarding response of senior executives
4 pie charts regarding response of junior executives
CONTENTS
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CHAPTER 1 INTRODUCTION TO THE TOPIC
CHAPTER2_ REVIEW OF LITERATURE
CHAPTER3_ RESEARCHMETHODOLOGY
3.1 STATEMENT OF THE PROBLEM______
3.2 RESEARCH OBJECTIVE
3.3 RESEARCH DESIGN
3.4 SAMPLE DESIGN
3.5 SAMPLING TECHNIQUE
3.6 SAMPLING SIZE
3.7 DATA COLLECTION
PRIMARY DATA
SECONDARY DATA
3.8 DATA TABULATION
3.9 DATA PRESENTATION
3.10 LIMITATION OF STUDY
CHAPTER4_ ANALYSIS & INTERPRETATION______
CHAPTER5_ FINDINGS OF THE STUDY______
CHAPTER6_ CONCLUSION & SUGGESTIONS______
ANNEXURE:- QUESTIONNAIRE
BIBLIOGRAPHY
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Chapter-1
Introduction to
the Topic
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INTRODUCTION TO WORKLIFE BALANCE
Worklife balance is a broad concept including proper prioritizing between
"work" (careerand ambition) on one hand and "life" (Health,pleasure, leisure,family and spiritual development) on the other. Related, though broader, terms
include "lifestyle balance" and "life balance".
History :
The expression was first used in the late 1970s to describe the balance between
an individual's work and personal life. [1] In the United States, this phrase was
first used in 1986.
Over the past twenty-five years, there has been a substantial increase in work
which is felt to be due, in part, by information technology and by an intense,
competitive work environment. Long-term loyalty and a "sense of corporate
community" have been eroded by a performance culture that expects more and
more from their employees yet offers little security in return.
Many experts predicted that technology would eliminate most household chores
and provide people with much more time to enjoy leisure activities; but many
ignore this option, encouraged by prevailing consumerist culture and a political
agenda that has "elevated the work ethic to unprecedented heights and thereby
reinforced the low value and worth attached to parenting".
Many Americans are experiencing burnout due to overwork and increased
stress. This condition is seen in nearly all occupations from blue collar workers
to upper management. Over the past decade, a rise in workplace violence, an
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increase in levels ofabsenteeism as well as rising workers compensation claims
are all evidence of an unhealthy work life balance.[citation needed]
Employee assistance professionals say there are many causes for this situation
ranging from personal ambition and the pressure of family obligations to the
accelerating pace of technology.[1]. According to a recent study for the Center
for Work-Life Policy, 1.7 million people consider their jobs and their work
hours excessive because of globalization.
These difficult and exhausting conditions are having adverse effects. According
to the study, fifty percent of top corporate executives are leaving their current
positions. Although sixty-four percent of workers feel that their work pressures
are "self-inflicted", they state that it is taking a toll on them. The study shows
that seventy percent of US respondents and eighty-one percent of global
respondents say their jobs are affecting their health.
Between forty-six and fifty-nine percent of workers feel that stress is affecting
their interpersonal and sexual relationships. Additionally, men feel that there is acertain stigma associated with saying "I can't do this".
STRESS AND WORK LIFE BALANCE
The number of stress-related disability claims by American employees has
doubled] according to the Employee Assistance Professionals Association in
Arlington, Virginia. Seventy-five to ninety percent of physician visits are related
to stress and, according to the American Institute of Stress, the cost to industry
has been estimated at $200 billion-$300 billion a year.
http://en.wikipedia.org/wiki/Absenteeismhttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Ambitionhttp://library.cqpress.com/cqresearcher/cqresrre1995080400.http://en.wikipedia.org/wiki/Center_for_Work-Life_Policyhttp://en.wikipedia.org/wiki/Center_for_Work-Life_Policyhttp://en.wikipedia.org/wiki/Social_stigmahttp://en.wikipedia.org/wiki/Absenteeismhttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Ambitionhttp://library.cqpress.com/cqresearcher/cqresrre1995080400.http://en.wikipedia.org/wiki/Center_for_Work-Life_Policyhttp://en.wikipedia.org/wiki/Center_for_Work-Life_Policyhttp://en.wikipedia.org/wiki/Social_stigma7/27/2019 Tarsem Modified
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Steven L. Sauter, chief of the Applied Psychology and Ergonomics Branch of
the National Institute for Occupational Safety and Health in Cincinnati, Ohio,
states that recent studies show that "the workplace has become the single
greatest source of stress". Michael Feuerstein, professor of clinical psychology
at the Uniformed Services University of the Health Sciences at Bethesda Naval
Hospital states, "We're seeing a greater increase in work-related neuroskeletal
disorders from a combination of stress and ergonomic stressors".
It is clear that problems caused by stress have become a major concern to both
employers and employees. Symptoms of stress are manifested both
physiologically and psychologically. Persistent stress can result in
cardiovascular disease, sexual health problems, a weaker immune system and
frequent headaches, stiff muscles, or backache. It can also result in poor coping
skills, irritability, jumpiness, insecurity, exhaustion, and difficulty concentrating.
Stress may also perpetuate or lead to binge eating, smoking, and alcohol
consumption.
According to James Campbell Quick, a professor of organizational behavior at
the University of Texas-Arlington, "The average tenure of presidents at land-
grant universities in the past ten years has dropped from approximately seven to
three-and-a-half years".
The feeling that simply working hard is not enough anymore is acknowledged
by many other American workers. To get ahead, a seventy-hour work week is
the new standard. What little time is left is often divvied up among relationships,
kids, and sleep. This increase in work hours over the past two decades means
that less time will be spent with family, friends, and community as well as
pursuing activities that one enjoys and taking the time to grow personally and
spiritually.]
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Texas Quick, an expert witness at trials of companies who were accused of
overworking their employees, states that when people get worked beyond their
capacity, companies pay the price. Although some employers believe that
workers should reduce their own stress by simplifying their lives and making a
better effort to care for their health, most experts feel that the chief responsibility
for reducing stress should be management.
According to Esther M. Orioli, president of Essi Systems, a stress management
consulting firm, Traditional stress-management programs placed the
responsibility of reducing stress on the individual rather than on the
organization-where it belongs. No matter how healthy individual employees are
when they start out, if they work in a dysfunctional system, theyll burn out.
WORK-LIFE BALANCE CONCERNS OF MEN AND WOMEN
ALIKE
Similar discrimination is experienced by men who take time off or reduce
working hours for taking care of the family.
For many employees todayboth male and femaletheir lives are becoming
more consumed with a host of family and other personal responsibilities and
interests. Therefore, in an effort to retain employees, it is increasingly important
for organizations to recognize this balance.
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YOUNG GENERATION VIEWS ON WORK-LIFE BALANCE
According to Kathleen Gerson, Sociologist, young people are searching for
new ways to define care that do not force them to choose between spending time
with their children and earning an income" and are looking for definition of
personal identity that do not pit their own development against creating
committed ties to others". Young adults believe that parents should get involved
and support the children both economically and emotionally, as well as share
labor equally. Young people do not believe work-life balance is possible and
think it is dangerous to build a life dependent on another when relationships are
unpredictable. They are looking for partners to share the house work and family
work together. Both men and women believe that women should have jobs
before considering marriage; for better life and to be happy in marriage. Young
people do not think their mothers generations were unhappy and no power
because they were not economically dependent.
IDENTITY THROUGH WORK
Women
Today there are many young women who do not want to just stay at home and
do house work, but want to have their careers. In fact, women may lose their
self-esteem and identities when they stay at home; young women hope that their
lives will include strong ties to the workplace.
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Men
Men know that work alone may not provide their lives with meaning. Young
men can lose their meaning of life; they want a balance between paid work and
personal attachments without being victimized at work.
Facts
Regarding home life, men and women have similarities with work and home
life. Today, home is not a heavenly place which men and women could rest and
feel comfort as before, but home is an additional place of work.
WORK-LIFE BALANCE ISSUES AND THEIR INFLUENCE ON
CHILDREN
An increasing number of young children are being raised by a childcare provider
or another person other than a parent; older children are more likely today tocome home to an empty house and spend time with video games, television and
the internet with less guidance to offset or control the messages coming from
these sources.
No one knows how many kids are home after school without an adult, but they
know the number is in the millions. Also, according to a study by the National
Institute of Child Health and Human Development, the more time that children
spent in child care, the more likely their sixth grade teachers were to report
behavior problems. The findings are the results of the largest study of child
care and development conducted in the United States; the analysis tracked 1,364
children from birth.
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CONSEQUENCES OF AN IMBALANCE
Mental health is a balancing act that may be affected by four factors: the
influence of unfavorable genes, by wounding trauma, by private pressures and
most recently by the stress of working. Many people expose themselves
unsolicited to the so-called job stress, because the "hard worker" enjoys a very
high social recognition. These aspects can be the cause of an imbalance in the
areas of life. But there are also other reasons which can lead to such an
imbalance.
Remarkable is for example the increase in non-occupational activities with
obligation character, which include mainly house and garden work, maintenance
and support of family members or volunteer activities. All this can contribute to
the perception of a chronic lack of time. This time pressure is, amongst others,
influenced by the own age, the age and number of children in the household,
marital status, the profession and level of employment as well as the income
level. The psychological strain, which in turn affects the healthiness, increases
due to the strong pressure of time, but also by the complexity of work, growing
responsibilities, concern for long-term existential protection and more. The
mentioned stresses and straints could lead in the long term to irreversible,
physical signs of wear as well as to negative effects on the human
cardiovascularand immune systems.
Psychoanalysts diagnose uncertainty as the dominant attitude to life in the
postmodern society. This uncertainty can be caused by the pressure which is
executed from the society to the humans. It is the uncertainty to fail, but also the
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fear of the own limits, not to achieve something what the society expects, and
especially the desire for recognition in all areas of life. In today's society we are
in a permanent competition. Appearance, occupation, education of the children -
everything is compared to a media staged ideal. Everything should be perfect,
because this deep-rooted aversion to all average, the pathological pursue to
excellence - these are old traditions. Who ever wants more - on the job, from the
partner, from the children, from themselves - will one day be burned out and
empty inside. He is then faced with the realization that perfection do not exist.
Who is nowadays empty inside and burned out, has in the common language a
Burnout. But due to the definitional problems Burnout is till this date no
recognized illness. An attempt to define this concept more closely, can be: a
condition that get only the passionate, that is certainly not a mental illness but
only a grave exhaustion (but, lo and behold, can lead to numerous sick days). [16]
It can benefited to the term that it is a disease model which is socially acceptable
and also, to some extent, the individual self-esteem stabilizing. This finding in
turn facilitates many undetected depressed people, the way to a qualified
treatment. [17] According to experts in the field are, in addition to the ultra hard-
working and the idealists mainly the perfectionist, the loner, the grim and the
thin-skinned, especially endangered of a burnout. All together they usu-ally have
a lack of a healthy distance to work. [18]
Another factor is also, that for example decision-makers in government offices
and upper echelons are not allowed to show weaknesses or signs ofdisease etc.,
because this would immediately lead to doubts of the ability for further
responsibility. It should be noted that only 20% of managers (e.g. in Germany)
do sports regularly and also only 2% keep regularly preventive medical check-
up. [19] In such a position other priorities seem to be set and the time lacks for
regular sports. Frightening is that the job has such a high priority, that people
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waive screening as a sign of weakness. In contrast to that, the burnout syndrome
seems to be gaining popularity. There seems nothing to be ashamed to show
weaknesses, but quite the opposite: The burnout is part of a successful career
like a home for the role model family. Besides that the statement which
describes the burnout as a "socially recognized precious version of the
depression and despair that lets also at the moment of failure the self-image
intact" fits and therefore concludes "Only losers become depressed, burnout
against it is a diagnosis for winners, more precisely, for former winners..
However, it is fact that four out of five Germans complain about too much
stress. One in six under 60 swallows at least once a week, a pill for the soul,
whether it is against insomnia, depression or just for a bit more drive in the
stressful everyday life. The phases of burnout can be described, among other
things, first by great ambition, then follows the suppression of failure, isolation
and finally, the cynical attitude towards the employer or supervisor. Concerned
persons have very often also anxiety disorders and depressions, which are
serious mental diseases. Depressions are the predominant causes of the nearly
10,000 suicides that occur alone each year in Germany. The implications of such
imbalances can be further measured in figures: In 1993, early retirement due to
mental illness still made 15.4 percent of all cases. In 2008, there were already
35.6 percent. Even in the days of illness, the proportion of failures due to mental
disorders increased. Statisticians calculated that 41 million absent days in 2008
went to the account of these crises, which led to 3.9 billion euros in lost
production costs. For companies it is time to act and support their employees
with a healthy work-life-balance.
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RESPONSIBILITY OF THE EMPLOYER
Companies have begun to realize how important the work-life balance is to the
productivity and creativity of their employees. Research by Kenexa Research
Institute in 2007 shows that those employees who were more favorable toward
their organizations efforts to support work-life balance also indicated a much
lower intent to leave the organization, greater pride in their organization, a
willingness to recommend it as a place to work and higher overall job
satisfaction.
Employers can offer a range of different programs and initiatives, such as
flexible working arrangements in the form of part time, casual and
telecommuting work. More proactive employers can provide compulsory leave,
strict maximum hours and foster an environment that encourages employees not
to continue working after hours.
It is generally only highly skilled workers that can enjoy such benefits as written
in their contracts, although many professional fields would not go so far as todiscourage workaholic behavior. Unskilled workers will almost always have to
rely on bare minimum legal requirements. The legal requirements are low in
many countries, in particular, the United States. In contrast, the European Union
has gone quite far in assuring a legal work-life balance framework, for example
pertaining toparental leave and the non-discrimination of part-time workers.
According to Stewart Friedman -- professor of Management and founding
director of the Wharton Schools Leadership Program and of its Work/Life
Integration Projecta "one size fits all mentality in human resources
management often perpetuates frustration among employees. [Its not an]
uncommon problem in many HR areas where, for the sake of equality, there's a
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standard policy that is implemented in a way that's universally applicable --
[even though] everyone's life is different and everyone needs different things in
terms of how to integrate the different pieces. It's got to be customized.
Friedmans research indicates that the solution lies in approaching the
components of work, home, community, and self as a comprehensive system.
Instead of taking a zero-sum approach, Friedmans Total Leadership program
teaches professionals how to successfully pursue four-way wins -- improved
performance across all parts of life.
WORK-LIFE BALANCE INITIATIVES
There was a strong belief amongst employers and employees that the
implementation of work-life balance initiatives would have a positive and
noticeable impact on the workplace. Overall, employers indicated reasonably
strong support for initiatives that helped employees manage work and lifecommitments.
A key to support amongst employers was that employers could relate to the
issue personally and could therefore understand the impact endemic work-life
imbalance could have on the workplace.
Employers viewed the key benefits of implementation of work-life balance
initiatives were retention of quality staff and being able to attract quality staff,
both issues of concern in the current buoyant labour market.
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Other perceived benefits were higher productivity, happier workplaces, more
motivated staff, a closer relationship between staff and management, and a
trickle down effect that would lead to happier communities.
Key barriers seen to hinder employers implementing work-life balance
initiatives were:
- the perceived cost of implementing some initiatives, which was seen as an
issue particularly important to smaller businesses
- having the time and resources to manage and implement the initiatives
- a lack of expertise and knowledge both in terms of the best initiatives to
implement for their type of business and how to actually set-up particular
initiatives.
Unprompted suggestions for work-life balance initiatives raised by employees
included:
- More money, courses and counselling, social clubs, more time to take stock,
child
care facilities, additional staff to cover busy periods, more fulfilling work, and
an employer that was understanding and supportive during times of stress.
Unprompted suggestions for work-life balance initiatives (additional to what
were already
\ offered by their organisation) raised by employers included:
- Teaching employees life skills and third party support for smaller businesses.
Both employers and employees suggested flexible hours, disclosing company
goals, and enhanced health care facilities as possible work-life balance
initiatives.
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Prompted suggestions for work-life balance initiatives that employees were
most interested in included:
- Stress management programmes, communication on company objectives,
working part-time, counselling and workload planning.
From the prompted list of work-life balance initiatives a majority of employers
claimed to already have the following in place, workload planning, working
part-time, tailored contracts, and clear communication on company objectives.
Of initiatives not yet in place, employers noted that they were most likely to
consider offering stress management programmes and job sharing.
KEY ROLES
Responsibility for work-life balance was seen to primarily lie with the
individual. The key role of the employer was seen to be in providing a good
working environment.
While most employers did not want to see the Government legislate on work-
life balance issues, there were a number of suggestions as to the role the
Government could play.
- Raise awareness and educate both employees and employers on the benefits of
maintaining a healthy balance between life and work.
- Provide best practice and cost-benefit information on the various initiatives
that could be put in place to address work-life balance issues.- Provide subsidies to implement work-life balance initiatives.
- Provide independent work-life balance services that small businesses could
access such as counseling and advice on how to set-up services.
- Provide tax breaks to alleviate the cost of implementing any services.
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16 WAYS TO ENCOURAGE WORK/LIFE BALANCE IN
EMPLOYEES
As a recession looms and companies slash their payrolls, it is more important
than ever to keep remaining employees productive and happy. One issue that
employers constantly wrestle with is work/life balance, the allocation of
employees time and energy between work and family, health activities, hobbies
and all of life's non work requirements.
Studies have shown that too much work can lead to a variety ofstress-related
illnesses that sap workers vitality, making them more prone to errors on the job,
absenteeism, burnout and turnover. The tendency for work to dominate
employees' lives is increased when layoffs and hiring freezes leave fewer
workers with more to do. The remaining workers are often the hardest to replace
because they are the best. It behooves companies to encourage employees to
sustain healthy work/life balances. Here are some tips that companies can use to
keep their work forces healthy andproductive.
On-the-Job Training
1. Management support for work/life balance is critical, and it must come from
the top. Too often, the perception that hard work is the only way to rise in acompany keeps employees at the grindstone, working themselves into illness.
Top executives can set examples of good work/life balances and make it known
that the same is expected from rank-and-file employees.
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2. Surveys of employees work/life issues can help a company understand
workers' needs and design appropriate policies to meet them. Studies have
shown that respect for work/life balance needs is high on employees lists.
3. Set priorities for all work. When priorities are unclear, employees tend to
overwork because they think that everything must get done at once. Setting
priorities allows workers to schedule tasks over a reasonable period of time.
4. Train line managers to recognize signs of overwork. Supervisors can spot
increasing error rates, absenteeism and signs of stress-related burnout more
easily than anyone else in the organization. Workers who show these signs of a
poor work/life balance can be referred to employee-assistance programs.
5. Seminars on work/life balance can help employees understand its importance
and find ways to achieve it. Such seminars teach employees how to better
manage their workloads, eliminate unproductive work habits, get sufficient
exercise and negotiate more flexible work conditions that meet their needs.
Make Work More Flexible
6. Flextime is one of the most useful tools in helping workers achieve a good
work/life balance. Companies should identify which jobs lend themselves to
flexible work scheduling and implement formal policies for coordinating
flexible schedules with an employee's supervisors and co-workers.
7. Telecommuting is a way for employees to work from home while taking care
of a sick or dependent family member. It also cuts down on stress and
unproductive time due to a commute. Studies have shown that telecommuters
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can be 30 percent more productive than their office-bound counterparts. Many
companies are implementing formal telecommuting programs on an as-needed
or permanent basis. Telecommuting can be a terrific recruitment tool as well.
8. Job sharing can keep two valuable employees busy while reducing work-
related stress. In a job-sharing arrangement, two workers work part-time and
share the workload of one job. Careful coordination between the two workers,
their supervisor and their co-workers is necessary to make job sharing work.
Allow for Time Off from Work
9. Encourage the use of vacation and sick-leave time. Supervisors should advise
employees to use their vacation and sick-leavebenefits when signs of burnout or
illness arise. Companies can implement use-it-or-lose- it policies to encourage
employees to take time off when it is necessary.
10. A formal leave policy for employees with dependents recognizes and
encourages the need to care for sick children or elderly parents.
11. Paid childbirth or adoption leave gives women and men the flexibility to
keep their jobs while attending to a new addition to the family. This option is
almost always cheaper than the alternatives of burnt-out employees or those who
leave the company.
12. Limit how often employees take work home. The line between work and
home lives tends to blur when employees regularly take work home. This
practice should be monitored by management personnel, who should also
develop plans for making sure that work gets done at the office instead of at
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home.
13. Some companies allow employees to take leave for community service.
These firms recognize that employees obtain life satisfaction from projects or
work outside of their regular jobs.
Bringing Life to Work
14. Bring-your-kids-to-work day is a way to get employees' families involved
in their work lives. The opportunity to share a day of work with children is a
benefit that many employees appreciate.
15. Sponsoring employees family-oriented activities is another way to combine
work and life. Sporting events, excursions to amusement parks, fishing trips and
other family-oriented jaunts are good opportunities to help employees strike a
work/life balance.
16. Companies need to promote their work/life-balance policies year-round
not just in employee orientations and handbooks. Frequent, positive
communication of these benefits reinforces managements commitment to help
workers achieve work/life balances and gives employees the feeling that it is OK
to live a little.
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Chapter-2
Literature Review
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LITERATURE REVIEW
Hilary Harris , Chris Brewster and Paul Sparrow have studied how
effective global HRM impacts on the success of an organisation's
international operations. The key drivers for international operations are:
maximizing shareholder value - whether implicitly or explicitly stated forging
strategic partnerships - with similar organisations, groups or suppliers creating
core business processes - driven by business needs building global presence - to
be visible in the market place.
Professor Chris Brewster, Dr Hilary Harris and Professor Paul Sparrow
have revealed the delivery machanisms of HRM.The key delivery mechanisms
for HRM are:e-enabling HRM - using new information and communications
technology knowledge management - to exploit the internal knowledge stock
cost-reduction/HR affordability - offering cost-effective solutions creating
centres of excellence - avoiding replication and duplication of effort
Professor Paul Sparrow analyzed the activities undertaken in the context of
globalization Global HRM activities tend to fall into one of main categories:
transactional capability development , business development, the strategic
nature of HR interventions the political, process and technical skills brought to
bear the contrasting stakeholder expectations of the interventions , the link to
organizational strategy and effectiveness.
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Cynthia A. Lengnick-Hall and Mark L. Lengnick-Hall have analyzed the
interdependence of Firms business strategy and HRM strategy.Past efforts to
relate the management of human resources to a firm's business strategy have
taken three approaches: matching managerial style or personnel activities with
strategies, forecasting manpower requirements given certain strategic objectives
or environmental conditions, and presenting means for integrating human
resource management into the overall effort to match strategy and structure. In
this article, the literature on each of these approaches is reviewed, and a
typology is presented that posits a reciprocal interdependence between a firm's
business strategy and its human resources strategy. Implications for research and
practice are discussed.
http://links.jstor.org/sici?sici=0363-7425(198807)13%3A3%3C454%3ASHRMAR%3E2.0.CO%3B2-0&size=SMALLhttp://links.jstor.org/sici?sici=0363-7425(198807)13%3A3%3C454%3ASHRMAR%3E2.0.CO%3B2-0&size=SMALLhttp://links.jstor.org/sici?sici=0363-7425(198807)13%3A3%3C454%3ASHRMAR%3E2.0.CO%3B2-0&size=SMALLhttp://links.jstor.org/sici?sici=0363-7425(198807)13%3A3%3C454%3ASHRMAR%3E2.0.CO%3B2-0&size=SMALLhttp://links.jstor.org/sici?sici=0363-7425(198807)13%3A3%3C454%3ASHRMAR%3E2.0.CO%3B2-0&size=SMALLhttp://links.jstor.org/sici?sici=0363-7425(198807)13%3A3%3C454%3ASHRMAR%3E2.0.CO%3B2-0&size=SMALLhttp://links.jstor.org/sici?sici=0363-7425(198807)13%3A3%3C454%3ASHRMAR%3E2.0.CO%3B2-0&size=SMALLhttp://links.jstor.org/sici?sici=0363-7425(198807)13%3A3%3C454%3ASHRMAR%3E2.0.CO%3B2-0&size=SMALLhttp://links.jstor.org/sici?sici=0363-7425(198807)13%3A3%3C454%3ASHRMAR%3E2.0.CO%3B2-0&size=SMALLhttp://links.jstor.org/sici?sici=0363-7425(198807)13%3A3%3C454%3ASHRMAR%3E2.0.CO%3B2-0&size=SMALLhttp://links.jstor.org/sici?sici=0363-7425(198807)13%3A3%3C454%3ASHRMAR%3E2.0.CO%3B2-0&size=SMALLhttp://links.jstor.org/sici?sici=0363-7425(198807)13%3A3%3C454%3ASHRMAR%3E2.0.CO%3B2-0&size=SMALLhttp://links.jstor.org/sici?sici=0363-7425(198807)13%3A3%3C454%3ASHRMAR%3E2.0.CO%3B2-0&size=SMALL7/27/2019 Tarsem Modified
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Muhammad Aminu Bawa and Dr Juhary Ali have revealed the challenges
faced by HRM in the age of globalization. In the current financial crisis, which
has engulfed East Asia since July 1997 and has subsequently spread to Russia
and Brazil, is one of the most pressing challenges facing countries and
businesses in today's global business environment. Globalization represents the
structural making of the world characterized by the free flow of technology and
human resources across national boundaries as well as the spread of Information
Technology (IT) and mass media presenting an ever-changing and competitive
business environment. Two major limitations are observed in the treatment of
the twin issues of the responses to the East Asian economic crisis and the
coverage of the literature on globalization. While the response to the crisis has
focused on macroeconomic aspects, the issue of globalization has been
addressed predominantly in and with respect to the developed economies of
Western Europe, North America and Japan. This paper is an attempt to address
these two limitations. Since the human factor is the key in the new era of
globalization (Hassan, 1992; Sims & Sims, 1995), the primary objective of this
paper is to present a conceptual framework for effective management of human
resources as a response to the growing interaction of globalization and business
performance. Three central arguments are made in this paper.
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Chapter-3
Research
Methodology
RESEARCH METHODOLOGY
All progress for born of inquiry. Doubt is often better than over confidence
for it leads to inquiry and inquiry leads to invention.
Research has its significance in solving various operational and planning
problems of business and industry. Operational research and market research
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along with motivational research are considered crucial and their results exist in
more than one way in taking business decisions.
Motivational research is defining why people behave is as they do mainly
concerned with the determination of motivations underlying their consumer
behavior.
As these are great help to people in the industry who are responsible for
taking business decisions.
For a good research and for proper and authentic results research
methodology plays a crucial role.
Research methodology is a way to systematically solve the research problem,
which is a science of studying how research is done scientifically. Thus research
methodology encompasses the research methods or techniques, the research
results are capable of being evaluated either by the researcher himself or by
others.
The project also covers Descriptive Research, which includes surveys and fact-
finding inquiries.
STATEMENT OF THE PROBLEM
Work lifebalance is the hottest buzzword in the contemporary era and every
functional area is affected directly or indirectly by it. Therefore, human resource
management is also not the exception. There is a direct impact of globalization
on HRM and there are both challenges and opportunities for it. Thus, the entireproject is also focused on the same as well as the response in the form of
restructuring of HR practices. However, this is not an easy task at all but can be
undertaken if done with due prudent and understanding the positive aspects of
globalization and converting them into strengths.
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OBJECTIVE OF THE STUDY:
To study the employee perception towards work life balance.
To study the effect of work life balance on HRM.
To study the restructuring of HRM practices in the context of work life
balance. .
RESEARCH DESIGN:
I have adopted Descriptive as well as analytical research for analysis of data.
SAMPLE DESIGN
The sample design is the blueprint of entire sampling process. It describes theentire plan of the technique, size and units of sample.
SamplingUnit:
For research, I have selected senior executive as well as the junior executive as
Sampling unit.
SampleSize:
I selected 200 individuals as sample size for research.
SAMPLING TECHNIQUE:
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The type of sampling being used for this research work was convenience
sampling, which is one of the types of non-probability sampling.
In the Convenience sampling method, the part of the universe is selected
as per the convenience of the investigator.
COLLECTION OF DATA:
Methods to be adopted:
1) Primary source
2) Secondary source
Primary Source : Primary Data are those collected a fresh and for first time and
thus happen to be original in character. Some of the common sources to collect
primary data are:
Personal Interview
Questionnaire
Secondary Data: Secondary Data are those which have already been collected
and which have already been passed through the statistical process, secondary
data can be collected from:
Books
Annual Reports of the Company
Journals & Magazines
Websites
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Data Tabulation
Tables are to be drawn which are used in Data Interpretation. With the help of
this table we can easily charts, figures and graphs wherever required. It actually
helps in presenting the data in easy way. I have used simple tables on the basis
of response of respondents and mentioned the percentage of response
accordingly.
Data Presentation:
As mentioned earlier, the use of tables is made for presenting the data in the
simple and easy way. I have done so with the help of charts and graphs which
describe the percentage of response in the respective questions. The clarity in
data presentation for the helps in Analysis and Interpretation of data.
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LIMITATIONS OF THE STUDY:_
Every search work has limitation. This study is no exception to that. It was a
great mental and physical exercise to go along with research project. Even by
doing a lot to attend the maximum aspects of the concept, it was not possible to
touch every bit of it.
During the research work, although every effort has been made to make
the study as accurate and precise as possible, but one cannot guarantee 100%
accuracy and preciseness because of limitation one has to undergo during thestudy.
Shortage of time and resources.
Unreliability of primary data.
Unreliability of secondary data.
Workers cant devote enough time due to their busy schedule.
Difficulty can be faced in getting the responses to various
questions because of lack knowledge of the workers.
The size of the sample is very small due to shortage of time and resources.
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Chapter-4
Data Analysis And
Interpretation
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Statement 1: Awareness regarding Work Life Balance:
Table 1: Awareness regarding Work Life Balance:
RESPONSE NUMBER OF RESPONDENTS
YES 90
NO 10
TOTAL 100
90
10
0
20
40
60
80
100
YES NO
RESPONSE
PERCENTAG
Series1
ANALYSIS AND INTERPRETATION:
On asking whether the respondents know about work life balance 90% of
respondents says yes to it while only 10% were not aware about it.
The main reason for their awareness was their seniority. Being on senior
positions they were well aware of the changes taking place in the area of HRM
and understood the importance of maintaining a work life balance between work
and home.
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Statement 2: Presence of Work Life Balance in personal life:
Table 2: Presence of Work Life Balance in personal life:
RESPONSE NUMBER OF RESPONDENTS
YES 60
NO 40
TOTAL 100
60
40
YES
NO
ANALYSIS AND INTERPRETATION:
On asking, whether the respondents have really balance work life 60%
respondents agree with it while 40% are not agree with this fact.
It was found that seniority had an vital role to play in understanding the
importance of Work Life Balance. Since the Respondents were Senior
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Executives, they could prioritize their requirements and could maintain a clear
distinction between their professional and personal lives.
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Statement 3: Managing a work life balance provides new and broad
opportunities in an organization:
Table 3: Managing a work life balance provides new and broad
opportunities in an organization:
RESPONSE NUMBER OF RESPONDENTSAgree 70
Disagree 20
Dont know 10
TOTAL 100
70
20
10
OPPORTUNITIES
THREATS
BOTH
ANALYSIS AND INTERPRETATION:
On asking while managing the work life balance provides better opportunities in
an organization 70% are agree with this it, 20% are not agree with this fact while
rest of 10% do not know about it.
Most of the Respondents agreed to the fact that a work life balance provides
better opportunities in an organization. From their personal experience, theRespondents could tell that such a balance helped in their levels of motivation
and efficiency in the organization.
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Statement 4: Benefits of implementing work life balance policies in an
organization.
Table 4: Benefits of implementing work life balance policies in an
organization.
RESPONSE NUMBER OF RESPONDENTS
Higher productivity 60
Less absenteeism 40
Better safety record 20
TOTAL 100
ANALYSIS AND INTERPRETATION:
On asking about benefits of implementing work life balance policies, 60% agree
that it increase the productivity, 40% says that employee may be more regular,
while rest of 20% says that it is for better safety records.
Most of the Respondents agreed with the fact that Work Life Balance
policies were adding to the increase in productivity. Since the senior executives
had jobs which involved great amount of stress and anxieties, a Work Life
Balance Policy helped them in controlling their stress levels. This in turn
increased their efficient and their ability to tackle problems more effectively.
60
40
20 Higherproductivity
Less
absenteeism
Better safety
record
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Statement 5: Other things that could be done in the workplace to help
balance work-life:
Table 5: Other things that could be done in the workplace to help balance
work-life:
RESPONSE NUMBER OF RESPONDENTS
Flexible work practices 50
Child care issues 20
Managing stress 30
TOTAL 100
5
23
0
1
2
3
4
5
Flexible
work
practices
Managing
stress
Series1
ANALYSIS AND INTERPRETATION:
According to the data given above 50% respondents in favor of flexible work practices
in order to balance work life, 20% says that it should be child care issues while 30%
believe that it should be about how to manage the stress. Flexible work practices was
most desired by the Respondents.
The main reason behind this being that this way they could devote sufficient time fortheir families and children. Most of the Respondents were married with children
between the age group of 5- 12 years, thereby demanding their attention. Hence for
most of these Respondents flexi timings would prove most beneficial for maintaining a
good work life balance.
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Statement 6: Main cause of work life imbalance in your organization:
Table 6: Main cause of work life imbalance in your organization:
RESPONSE NUMBER OF RESPONDENTS
Staffing level 30
Stress 40
Hours of work 20
All 10
TOTAL 100
4
3
2
1
40
30
20
10
0 20 40 60
Staffing level
Stress
Hours of work
All
Series2
Series1
ANALYSIS AND INTERPRETATION:
On asking the cause of work life imbalance in organization, 30% says that it is
due to staffing level, 40% says it is due to stress of work, 20% says that it is due
to hours of work while 10% says that all are the cause of work life imbalance.
Since the Respondents were senior executives, the level of stress in their
respective jobs was extremely high resulting in a strong desire for implementing
work life balance policies.
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Statement 7: Frequency of working extra hours in your organization:
Table 7: Frequency of working extra hours in your organization:
RESPONSE NUMBER OF RESPONDENTS
Often 30
Sometimes 60
Never 10
TOTAL 100
ANALYSIS AND INTERPRETATION:
On asking about whether they work for extra hours in their organization 60%
says that they sometimes do extra work, 30% says it often while 10% says that
they never do work for extra hours.
It was found that generally Respondents did not have to work extra hours as theorganization very rarely demanded this from their employees. However, some of
the employees, on occasions had to work for longer hours mainly because of the
demand from the jobs assigned to them.
30
60
10
Never
Often
Sometimes
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Statement 8: Type of strategy adopted by the management to retain work
life balance:
Table 8: Type of strategy adopted by the management to retain work life
balance:
RESPONSE NUMBER OF RESPONDENTS
Flexibility in working hrs 10
Empowerment 30
Career opportunities 40Compensation schemes 20
TOTAL 100
10
30
40
20
FLEXIBILITY IN
WORKING HOURS
EMPOWERMENT
CAREER
OPPORTUNITIES
COMPENSATION
SCHEMES
ANALYSIS AND INTERPRETATION:
On asking what type of strategy is adopted by the management to retain valued
employees, 40% were in the favour of career opportunities, 30% were in the
favour of empowerment as they think that the employees dont want to work in
the traditional autocratic systems, 20% were in the favour of compensation
schemes. 10% were in the favour of flexibility in working hours which includes
shift working, weekend work, subcontracting, home working, part time working
etc.
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QUESTIONNAIRE OF JUNIOR EXECUTIVES
Statement 1: Personal benefits of work life balance:
Table 1: Personal benefits of work life balance:
RESPONSE NUMBER OF RESPONDENTS
YES 80
NO 20
TOTAL 100
80
20
0
20
40
60
80
PERCENTA
GE
YES NO
RESPONSE
Series1
ANALYSIS AND INTERPRETATION:
On asking whether work life balance is beneficial to them personally, 80%
responded in favour while 20% were against it.
It is clear that majority of them are aware of the benefits or opportunities
provided to them by globalization. As globalization provides them new and
broader career opportunities, helps in career development, improves their
interpersonal skills like communication skills, leadership skills etc.
Statement 2: Major challenges faced by you when you are working on
assignments:
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Table 2: Major challenges faced by you when you are working on
assignments:
RESPONSE NUMBER OF
RESPONDENTSRequire same set of skills 10Problems of spouse & children 20
Career related problems 30All 40
TOTAL 100
10
20
30
40
REQUIRE SAME
SET OF SKILLS
PROBLEMS OF
SPOUSE
&CHILDREN
CAREER
RELATED
PROBLEMS
ALL
ANALYSIS AND INTERPRETATION:
On asking what is the major challenge faced by them when they are working on
assignments, 40% were in the favour of all the problems maintained above. 30%
were in the favour of career related problems such as timely appraisals, inter-
personal challenges, being bypassed for promotions, etc. 20% were in the favour
of problems related to spouse and children mainly due to long working hours,
lack of attention for kids, etc.
Statement 3: As several kinds of jobs are involved in a work
Organization, some jobs may be perceived more significant than
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others. How do you see your job?
5. My job is very significant and important to the organization.4. My job is significant and important.3. My job is neither significant nor important.
2. My job is insignificant and not important.1. My job is totally insignificant and unimportant.
Table 3: As several kinds of jobs are involved in a work Organization, some
jobs may be perceived more significant than others. How do you see
your job?
SCALE NO. OF
RESPONDENTS
Very significant and important 50
Significant and important 10
Neither significant nor important 20
Insignificant nor important 10
Totally insignificant and unimportant 10
Total 100
90
100
20
40
60
80
100
YES NO
RESPONSE
PERCENTAGE
Series1
ANALYSIS AND INTERPRETATION:
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The above table reveals that (90%) of the Respondents accept that there job is
significant and important to the organization. Similarly, 10% stated that there
job is very significant and important to the organization.
It is thus revealed from the above question that the organization takes
special care to ensure that every employee is felt important and for this,
the organization gives certain specific tasks to each employee for giving
an impetus to being felt important.
Statement 4 : In work organizations many times people have to work
together. They have to discuss with each other in order to come to
decisions. Do people listen to each other in such a situation in your
organizations?
Listening to each other is very good.. Listening to each other is good.. It is neither good nor bad.
. People never listen to each other.
SCALE NO. OF
RESPONDENTSVery good 40
Good 30
Neither good nor bad 20
Never 10
Total 100
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30
2010
40
CULTURE
LANGUAGE
PRACTICAL DAY
TO DAY MATTERS
ALL
ANALYSIS AND INTERPRETATION
The above table reveals (30%) of the Respondents accept that listening to each
other is good in their organization. (40%) Respondents have stated that listening
to each other is very good in their respective organizations.
The work culture in the respective organizations of the Respondents was a team
culture, hence, listening to each other was imbibed into their policies.
Employees were encouraged to work with others only after consulting one
another and all decisions were generally taken after team discussions.
Hence, all employees deeply understood the importance of listening skills and
therefore listening to each other was very effective among employees.
Statement 5: People need each others support at the work
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organization. How are your relationships with your superior? Do you
get support from them?
5. Our superiors gives us full support.4. We get good support from superiors.
3. Support from superiors is neither good nor bad.2. Support from superiors is poor.
SCALE NO. OF
RESPONDENTS
Very good 40
Good 30
Neither good nor bad 20
Poor 10
Total 100
10
30
20
40
TRANSFER
ANXIETIES
CAREER
PROBLEMS
PERSONAL
PROBLEMS
ALL
ANALYSIS AND INTERPRETATION
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The above table depicts that (40%) of the Respondents have accepted that they
get very good support from their superior at their work place mainly because of
strong inter personal relations.
Since there is professional bonding between the seniors and the juniors, the
seniors could easily identify the needs of their subordinates which in turn
worked as a support system for their subordinates.
Also, 30% stated that they get good support from their superior in their
organizations.
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Statement Q6. Is the work life balance framework of the organization?
RESPONSE respondents
YES 70
NO 30
TOTAL 100
70
30
010
203040506070
PERCENTA
GE
YES NO
RESPONSE
Series1
ANALYSIS AND INTREPRATATION:
On asking whether they are satisfied with the worklife balance framework of the
organization, 70% were in the favour while 30%were against it. It is clear that
majority of them are satisfied by the cross-culture training techniques adopted
by the organization like documentary programmes, culture assimilation and
language instructions. The remaining employees are of the view that more
training techniques should be adopted by the organization.
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Statement Q7.Effective way of handling work life balance problems :
RESPONSE Respondents
Training of Managing stress 30Limited Working hours 10
Reorientation programmes 60
TOTAL 100
30
1060
REPATRIATIONAGREEMENT
EXPERIENCED
MENTORS OR
SPONSORS
REORIENTATION
PROGRAMMES
ANALYSIS AND INTREPRATATION:
On asking what is the most effective way to handle the worklife balance
problem, 60% were in the favour of reorientation programmes as they think that
reorientation programmes help the integration of expatriate back into their home
culture. 30% were in the favour of repatriation agreements as these agreements
gives a written assurance to the international assignee that he or she will be
given an appropriate job after completion of the assignment.10% were in the
favour of appointing sponsors or mentors as they are of the view that sponsors or
mentors would keep the expatriate well informed about developments in the
home office, including career opportunities.
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Statement Q8. Does globalization helps in upgrading the training and
development process by shifting it from tradition skill up gradation to
organizational learning?
RESPONSE Respondents
YES 60
NO 40
TOTAL 100
60
40
0
10
20
30
40
5060
PERCENTA
GE
YES NO
RESPONSE
Series1
ANALYSIS AND INTREPRATATION:
On asking whether globalization helps in upgrading the training and
development process by shifting it from tradition skill up gradation to
organizational learning, 60% were in the favour .It is clear that the majority of
them are aware of the fact that training methods needs to be reoriented to
include web-based training and net-based knowledge dissemination. Application
of computer can be extensively encouraged to make the training programs more
effective.
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Findings of the
study
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FINDINGS
The management takes every possible step to utilize the opportunities and
overcome the hurdles they faced in adopting the work life balance.
Management is very much conscious about the worklife balance of the
employees working on various assignments
The top level executives, manage the change brought up by envisioning
the future, communicating this vision to employees, set clear expectations
for performance, and develop the capability to execute by reorganizing
people and reallocating assets.
To develop the human capital in organization, the executives develop the
strategies for ensuring superior knowledge, skills, and experience within
their workforce.
The management takes every possible step to handle the worklife balance
problems successfully.
The management provides the various career development opportunities
to the employees for balancing the work life balance in their lifes.
The management pays attention to restructuring of HRM practices to suit
the globalized environment.
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Chapter-5
Conclusion & Suggestions
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CONCLUSION
The briefing highlights some of the actions needed to make work life balance
successful, although it is recognised that there is no one best way to manage
global HRM. A critical aspect of creating global HR strategies is the ability to
judge the extent to which an organisation should implement similar practices
across the world or adapt them to suit local conditions.
When the organisational drivers for internationalisation are well understood,
when the key delivery mechanisms are in place, coherent and consistent, and
when these mesh with the global HRM activities, then global HRM can make a
significant contribution to organisational success. Where any one of these
factors is absent, there may be problems. In particular, HR professionals have
to ensure that the activities they engage in move them away from more
transactional types of work towards those concerned with developing
organisational capability and business development.
HRM practices and its implementation in the globalized corporation need to be
restructured in the context of challenges faced by organizations. HRM practices
such as training and development, performance appraisal, communication, and
participation etc., need to be restructured in order to attain world-class standards.
Leadership must be developed to face global challenges effectively and HR
professionals should create a work culture that is capable of motivating and
satisfying all sections of employees in the globalized environment.
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SUGGESTIONS
The standards should be maintained to balance work life balance..
Development process should be upgraded by shifting it from traditional
skill upgradation to organizational learning.
Application of computers should be extensively encouraged to make the
work life balance programs more effective.
Training methods should be reoriented to include web-based training and
net-based knowledge dissemination.
Motivating the employees through properly structured compensation
schemes.
The programs like managing stress should be done as an ongoing process
to balance the work life balance in organization.
HR professionals should need to evolve new methods of work life
balance.
Direct communication practices must be encouraged in a globalized
environment.
Leadership should be encouraged to face challenges.
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Bibliography
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Annexure
QUESTIONNAIRE OF SENIOR EXECUTIVES
Q1. Do you know about work life balance?
Yes
No
Q2. Does you have really work life balance in your life?
Yes
No
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Q3. According to you, will managing the work life balance provide new
and broader opportunities in organization?
Agree
Disagree
Dont know
Q4. What are the benefits of implementing work life balance policies in
organization
Higher productivity
Less Absenteeism
Better safety record
Q5. What other things could be done in the workplace to help balance
work-life?
Flexible work hours
Child Issues
Q6. What are the main cause of work life imbalance in your organization?
in adopting global operations?
Staffing level
Working Hours
Stress
All of the above
Q7.Do you work extra hours in your organization?
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Often
Sometimes
Never
Q8. What type of strategy is adopted by the management to retain
Work life balance?
Flexibility in working hours
Empowerment
Compensation Schemes
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QUESTIONNAIRE OF JUNIOR EXECUTIVES
Q1.Is work life balance is beneficial for you personally?
Yes
No
Q.2 What is the major challenge faced by you when you are working on
assignments?
Required the same set of skills or not
Problems of spouse and children
Career related problems
All of the above
Q.3 In your opinion, does language proficiency is important for the success of
work operation?
Yes
No
Q.4 According to you what is the main area in which training is generally
required by you before going for operations?
Culture
Language
Practical day to day matter
All of the above
Q.5 According to you what is the major reason of the failure of assignments?
Transfer anxieties
Career problems
Personal problems
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All of the above
Q.6 Are you satisfied with the frame work of the organisation?
Yes
No
Q.7 What is the most effective way to handle the repatriation problem
according to you?
Repatriation agreement
Experienced mentors or sponsors
Reorientation programmes
Q.8 Does globalization helps in upgrading the training and development
process by shifting it from tradition skill upgradation to organizational
learning?
Yes
No