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Tale of the Expert Organization

In An Age of Wicked Problems

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The term ‘wicked’ is used, not in the sense of evil, but rather its resistance to resolution.

 

Moreover, because of complex interdependences, the effort to solve one aspect of a wicked problem may reveal or create other problems.

What is a Wicked Problem?

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• Experts are not who we think they are.

• Expertise is not where we think it is.• The future of the expert organization

is radically changing.

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Speed

Complexity

Scale

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The Big Picture - STEEP

• Social• Technological• Economic• Environmental• Political

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Social

• Millennial shift• Massive urbanization (27 mega cities)• Traditional organizations rapidly

decline• Cyber infrastructures the new battle

ground• Traditional social nets become scarce

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Technological

• Most cancer, HIV strains and brain disorders - CURED

• RFID and the Internet of Things• Singularity – 2029• Surveillance – Global Glass House• Neuroscience and human performance• Virtual Worlds (Augmented, Simulated)• Security – the Petraeus Condition

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Economics

• Lingering effects of the Great Reset• New hybrid capitalism• European recession vicious cycle• World divided into Microsoft, Apple &

Google (possibly Amazon) • Rise of the BoP (1 billion)• Limits to growth: China and India• The wealth gap increases• South America rises

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Environment

• Abundant clean energy• Abundant healthy food• Abundant clean water• Agroecological science• Climate instability – the need to go

from reactive to adaptive solutions• Regional conflicts over water & food

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Political

• Democracy reinvented (Gutenberg)• The nation state is obsolete• First nation with open democracy• Current hot spots remain hot• Trans-national entities (governance)• China’s annexation of Africa• Russian nationalism reassertion• EU collapses

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If Creating Standards is the Bubby Whip of Today?

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What Do Standards People Contribute?

• Safe and reliable decisions• Confidence• Protection• Raise public expectations• Guide for companies• Incentivize good behavior • Accelerate the adoption of innovation• Improve our quality of life

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Gutenberg Revolution = Expert Organizations

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Stable

Control

Filters & Barriers

Silo’d

Opaque

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Temporary

Distributed

Easily Accessible

Connected

Transparent

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New Questions vs. New Answers

Traditional EmergingCreate CurateStocks FlowsSelf generate Crowd sourceMass audience Niche audiencesOwn Open sourceProtect CombinePush PullContent Context (Platform)Waterfall Agile

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From Content to Context and Access

• Network• TED, mindshift

• Learning • TED, Kahn Academy, Zappos, mindshift

• Curate• iTunes, Amazon, Netflix, Flipboard

• DIY• Apple Genius Bar, Youtube, Meetup

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SECI Model

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No Idle Asset

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“If you don't cannibalize yourself, someone else will.” – Steve Jobs

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• University• R&D Lab• Britannica• Curriculum• Subject specific expertise• Proprietary• CSA, UL, ETL…• Workshop, Classroom

• Kahn Academy• TED, IDEO, FoldIt• Wikipedia• Agile, Github• TED, Netflix• Linux, Apache• EBay, Amazon• Genius Bar, Kahn

Academy

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Thank you.