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A “Snapshot” of AccessPoint on Danforth Service Users
November, 2012
• To improve our understanding of who visits APOD on a daily basis and the programs and services that they use
• To understand users’ experiences at the hub
• To learn about user program & service needs
• To help us improve the way we communicate and do outreach
Survey Objectives
• Open to all visitors age 13 or more
• Conducted during a 2-week period between Aug 28 and Sept 10
• Survey included 16 questions
• Survey was available in English only
• 269 surveys completed
How it Was Done
Who Responded?
Who Responded?
Who Responded?
Who Responded?
Who Responded?
Who Responded?
Programs and Services Used
Number of Visits
Programs & Services Used
User Experiences
Responsiveness to Needs
User Experience
Communication
Communication
Communication
Issues and Suggestions
• Employment • Education and skills training• Language Barriers• Housing• Immigration and Settlement• Health• Safety• Accessibility / Special Needs
Issues of Concern
• Employment Support (Development) Services• Skills Training
Computers, ESL
• Children’s programming and activities• Recreation and fitness• Health information• Child care• Tax services• Volunteer opportunities
Programs & Service Suggestions
• Improve Newcomer Resource Centre Availability and speed of computers
Rules/guidelines for computer use
Provide better technical support
Provide access to phone, fax & scanners
Other Suggestions
Next Steps• A report will be prepared which summarizes survey
findings as well as feedback from community discussion groups that were held on November 8th
• Access Alliance and our APOD partner agencies will use the findings to identify ways that we can improve what we do
• Some changes to our services have already been made or are in progress
• For more information please contact:• Nahom Berhane ([email protected])• Andrew Koch ([email protected])