SAP INTERNATIONAL ENTERPRISE ASSET MANAGEMENT CONFERENCE FOR UTILITIES 2008

February 1113, 2008, Amsterdam, The Netherlands

InvitationSAP International Conference

WELCOMEto the SAP International Enterprise Asset Management Conference and Workshops for Utilities

This event will provide you with the opportunity to:

Discover how SAP applications help you optimize the entire asset

life cycle

Understand the strategy of the SAP ERP application and enterprise

asset management (EAM) functionality for utilities

Learn about the benefits of using SAP ERP for gas, electricity, water,

and power generation companies

Learn how SAP ERP is being used for asset management in energy

companies across the globe

Fully understand the scope, functionality, and implementation process

of SAP ERP

Hear the latest lessons learned from SAP customers

Meet SAP solution management, development, support, and consulting

experts

Learn about development plans for the EAM functionality of SAP ERP

Make contact with specialized SAP ERP partners

Become part of an international community of utilities using SAP ERP

OVERVIEW OF EVENT

Sessions at a Glance

Workshops

Three preconference workshops will run in parallel, each

featuring a facilitator, presentations, and live demos encom-

passing years of experience with SAP solutions across a range

of business situations. You will have the opportunity to inter-

act with SAP experts in an intimate environment, to exchange

and brainstorm ideas, and to bring your own issues to the

workshop.

Workshop A: Geographic Information Systems (GIS) and SAP Integration Scenarios for Utility Companies

Workshop B: Reliability-Centered Maintenance and SAP ERP

Workshop C: Successful Workforce Management with SAP ERP

Conference Presentations

SAP experts will outline the latest tools, techniques, and tips

to help you master the SAP ERP application. You will learn

about SAPs current and future developments in the EAM

area and especially, what the new enhancement packages

will deliver for utilities. Within the generation and transmis-

sion and distribution (T&D) tracks, the speakers will go into

detail about the new SAP solutions for governance, risk, and

compliance (SAP solutions for GRC), focusing on operational

risk management; the evolution of work clearance manage-

ment; and new ways to plan, design, and create work orders

with SAP ERP.

Asset managers and solution experts from well-known com-

panies all over the world will share their experiences imple-

menting and utilizing SAP solutions in the gas, electricity,

water, and power generation environments. You will benefit

from their experiences on how to plan and execute major

technical projects, schedule your workforce, raise reliability,

utilize asset data within a condition-based approach, run

outages efficiently, and much more. You can customize the

program according to your requirements with tracks on:

Generation T&D (electricity, gas, water) Usability Risk and reliability

Exhibition

Specialized SAP partners will:

Explain their products and services Give you their vision of how asset management can be

supported within utilities

Explain how SAP ERP can benefit utilities

Your workshop registration includes:

Participation in one preconference workshop on February 11

Lunch and coffee breaks Workshop handouts and documents (to be downloaded

from the Internet after the event)

Your conference registration includes:

Two days packed with 12 customer case studies hear firsthand from the users themselves

Exhibition of international SAP partners that specialize in SAP ERP

Lunch and coffee breaks An evening event in Amsterdam on the first conference

day (with shuttle service)

Dedicated networking breaks that allow ample time for trading ideas with speakers and partners

Conference presentation documentation (to be down loaded from the Internet after the event)

AGENDA

www.sap.com/utilities

MONDAY, FEBRUARY 11, 2008

Preconference Workshops

The following workshops will be running simultaneously. To ensure maximum quality, space is limited.

9:00 a.m. Workshop opens

Workshop A Workshop B Workshop C

GIS and SAP Integration Scenarios for Utility Companies

Synchronization of master data and inte-grated business processes: experiences from customers

Realization of an integrated solution based on the SAP NetWeaver technology platform and additional tools

Live demo of business processes and technical details of the integration

Extending the system landscape with outage management, scheduling, and distribution management systems

Outlook to enterprise service-oriented architecture (enterprise SOA), master data management, and Project Sagres

Dr. Gero Bieser, Solution Manager, Industry Business Unit (IBU) Utilities, SAP AG; Oliver Schlageter, Manager Advanced Technology Group, GE Energy

Reliability-Centered Maintenance and SAP ERP

Basics of reliability-centered maintenance and failure modes and effects analyses

Road map to reliability using SAP ERP and reliability-centered maintenance and optimization (RCMO) Identify business drivers and align key

performance indicators Define asset criticality Develop asset management strategies Integrate and capture asset perfor-

mance data Analyze data Eliminate costly defects and failures

RCMO system demo and integration to SAP ERP

Matthias Wobbe, Managing Director, Meridium Europe

Successful Workforce Management with SAP ERP

Overview of the planning cycle Scheduling the workforce

Comparison of ClickSchedule from ClickSoftware SAP functions for multi-resource scheduling (MRS)

Definition of rules and objectives in ClickSchedule

Optimization of the scheduling process in ClickSchedule

What is possible? How does it work?

SAP xApp Mobile Asset Management (SAP xMAM) composite application in detail A brief look at the system architecture How does mobile fit in the mainte-

nance process? How is the application configured? How have utilities already implemented

the solution? Which implementation strategies are

possible? What are some lessons learned?

Michael Wessendorf, Managing Director, Wessendorf Software + Consulting GmbH

1:00 p.m. Lunch

5:00 p.m. Close of workshops

AGENDA

TUESDAY, FEBRUARY 12, 2008

8:30 a.m. Registration, visit to exhibition area

9:30 a.m. Welcome and Opening Remarks

Thomas Cook, Managing Director, T.A. Cook Conferences

9:45 a.m. Enterprise Asset Management with SAP ERP The Evolutionary Path SAP Speaker

From SAP R/3 Enterprise software to SAP ERP 6.0 Useful EAM features in SAP ERP Outlook for EAM Dr. Walter G. Kienle, Chief Field Service Expert, EAM, IBU Utilities, SAP

10:30 a.m. Coffee break time for networking and visit to exhibition area

11:15 a.m. Track: Generation Track: T&D

Case Study: United KingdomUK Power Generation: Achieving a Common Operating Model

Overview of the UK power generation market and the drive for new generation capacity

Background to Centrica Energys power generation fleet Our approach to driving value and the upstream transformation

program (Vulcan) The benefits we have achieved and lessons learned Where nextAlex Spring, Vulcan Programme Director, Centrica Energy

Case Study: GermanySupport of Technical Service in Network Utilities Using SAP ERP

Harmonization and standardization of processes in an interna-tional utility company in a deregulated market

Required database and application infrastructure for a general technical process support

Requirements for the integration of (mobile) GIS and SAP software

The supporting mobile process of field service technicians using current SAP technology

Lessons learned and strategic outlookUwe Scheller, Project Lead, E.ON Mitte AG;Dr. Uwe Neumann, Head of Mobile Business, E.ON Energie AG

Case Study: NorwayFrom Long-Term Planning to Operational Project Execution

How Statkraft managed to integrate and optimize unavailability with SAP xApp Resource and Portfolio Management (SAP xRPM) composite application and Collaboration Projects (cProjects) application

How Statkraft integrated the use of plant maintenance (PM) orders with a third-party solution using project system (PS) functionality in this process

Challenges and lessons learned, both with SAP and Statkraft Further plansRoy Eidset, VP Corporate Services, Statkraft AS

Case Study: The NetherlandsImplementation Story of SAP Functions to Support MRS and SAP xMAM as Integrated Field Service Application in a Multiutility Environment

Pros and cons of a mobile solution Selection process for an SAP-centric field service application Process chains through SAP ERP for field service orders Demonstration of SAP functions to support MRS and SAP xMAM Lessons learnedErik Jacobs, Functional Administrator Mobile Solutions, DELTA NV (the multiutility company)

12:45 p.m. Lunch break time for networking and visit to exhibition area

2:15 p.m. Track: Usability Track: Risk and Reliability

Case Study: United StatesConectiv Energy: Leveraging SAP NetWeaver to Extend and Enhance SAP Plant Maintenance Usability

Extending the usability and shop floor reach of SAP PM func-tionality by leveraging SAP NetWeaver and the SAP NetWeaver Portal component with role-based views

Integrating disparate applications Developing complete and accurate visual bills of material for

plant assets and materials Standardizing collaborative processes among plant management,

engineering team, maintenance planning team, shift supervisors, maintenance operators, and materials management team

George Muller, Manager, Information Technology Business, Conectiv Energy

Best Practices: EuropeReliability-Centered Maintenance and Optimization (RCMO)

Why innovative utilities apply asset performance management solutions integrating reliability-related data

RCMO product functionality and integration with SAP ERP Analytical capabilities using the SAP NetWeaver Business

Intelligence component and RCMO Customer examplesMatthias Wobbe, Managing Director, Meridium Europe

Case Study: IrelandAsset and Work Management at ESB

The integrated work management program Asset register and the use of portal technology Outlook: the big picture using compatible units and SAP xRPM Tony Carroll, Manager, Networks IT; Programme Manager NITA, ESB Networks

SAP SpeakerSAP Solutions for GRC An Approach for Managing Risks

What is the SAP GRC Risk Management application? EAM and risk management Example of how to manage operational risksDr. Walter G. Kienle, Chief Field Service Expert EAM, IBU Utilities, SAP

3:45 p.m. Coffee break time for networking and visit to exhibition area

4:30 p.m. Knowledge Management Portal Implementation at Welsh Water Case Study: United Kingdom

Knowledge management audit why build a portal? System choice testing SAP NetWeaver Portal functionality Projects portal development Working with the users keys to success What was achieved and current developmentDave Brotherton, Head of Knowledge Management, Dwr Cymru Welsh Water

5:15 p.m. Closing remarks from the chair

5:30 p.m. Close of conference day

7:30 p.m. Evening event in Amsterdam

www.sap.com/utilities

AGENDA

WEDNESDAY, FEBRUARY 13, 2008

8:00 a.m. Visit to exhibition area

9:00 a.m. Smarter Utilities Enabled by Todays Information Technology Best Practices: North America

How are SAP utility customers currently extracting more value from their SAP investments? What are they doing to prepare for tomorrow? Challenges and solutions to overcome these challenges Examples of enterprise SOA solutions new opportunities to do things in new ways for new business valuePaul Kurchina, Director, KurMeta Group

10:00 a.m. Coffee break time for networking and visit to exhibition area

10:30 a.m. Track: Generation Track: T&D

Case Study: United StatesRole-Centered Portal Interface and Process Automation Using SAP NetWeaver and SAP Visual Information for Plants Application by NRX

The business case for a new front end Options the good, the bad, the ugly Solution as implemented at Conectiv Energy: why, what, how Solution demonstration Business results Lessons learnedGeorge Muller, Manager Information Technology Business, Conectiv Energy

Case Study: GermanyMobile Workforce Management at RWE Energy

Workforce management requires a comprehensive IT solution Reorganization of business processes Efficiency by integrated IT-solution Status of implementation and experiencesJens Freisenhausen, Senior Manager, RWE Energy AG

Case Study: GermanyEfficient Management of a Mixed Portfolio of Generation Plants

Accelerated business processes and improved quality of decisions Model-based information platform Integration of legacy systems Project process Operational experience OutlookJrn Rassow, Power Plant Engineer, EnBW Kraftwerke AG;Hans-Richard Kraft, Project Manager, Siemens Power Generation

SAP and Partner PresentationComposite Solution for Outage Management

Managing the complete processes around outages in GEs outage management solution (OMS) and SAP ERP

Integrated workflow for planned and unplanned outages Technical considerations supporting the integrated solution Jim Tracey, OMS/DMS Product Manager, GE Energy; Andr Sorge, Solution Management EAM, IBU Utilities, SAP

12:00 noon Lunch break time for networking and visit to exhibition area

1:30 p.m. Track: Generation Track: T&D

Case Study: BelgiumMaintenance Activities in Power Plants Managed with SAP at GDF-Suez, Electrabel Europe

Background and asset management strategies Overview of IT architecture and tools

SAP ERP: materials management (MM), plant maintenance (PM), work clearance management (WCM), and project system (PS)

OSIsoft: PI

Using and reusing a master plan Safety first: work clearance management in daily maintenance

and outages

Paul De Prekel, Metier Information Manager Maintenance, Electrabel European Generation GDF-Suez

Case Study: United KingdomAsset Management and Customer Service as One Integrated Process

Achieving the company vision SAP at the center of the asset management and customer service

processes

Knowing your assets out in the field Asset management into the futureSteve Coxsell, Technical Leader, Yorkshire Water Services Limited; Giuseppe Ciaffaraf, ICON Business Analyst, Yorkshire Water

SAP SpeakerSafety First! The Evolution of Work Clearance Management

WCM processes and integration News of SAP ERP 6.0 enhancement package 3 Planned developments Christoph Wobbe, Solution Manager IBU Utilities, SAP

SAP SpeakerNew Ways to Plan, Design, and Create Work Orders with SAP ERP

Customer requirements for a new solution The process in detail: how to make use of compatible units, work

order designs, and construction measures Supporting functionality: operation level costing and interfaces to

design tools

Dr. Gero Bieser, Solution Manager IBU Utilities, SAP

3:00 p.m. Coffee break time for networking and visit to exhibition area

3:15 p.m. The Future of Our Energy Supply: Challenges and Trends SAP Speaker

Global trends in the utilities industry Smart meters: a new chance and challenge The real-time utility What enterprise SOA brings Bernd Keller, Head of Solution Management EAM, IBU Utilities, SAP

4:00 p.m. Close of conference

www.sap.com/utilities

SPONSORS

Accenture is a global management consulting, technology services, and outsourcing company. Committed to delivering innovation, our Utilities Industry group collaborates with its clients to help them become high-performance businesses. With deep industry and business process expertise, broad global capabilities, and a proven track record, Accenture can mobilize the right people, skills, and technologies to help our utilities clients improve their performance.

With over 30 years of experience working with electric, gas, and water companies and more than 7,500 utility industry professionals world-wide, we work with over 300 clients in 43 countries and serve 83% of the Global Fortune 500 utilities. Visit us at www.accenture.com/utilities6.

ClickSoftware Europe Ltd. is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction, and cost effectiveness. From proactive customer demand forecasting and capacity planning to real-time decision making, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading plat-form and system integration partners, ClickSoftware is uniquely positioned to deliver superb business performance to any organization.

ESRI Inc. is the world leader in the geographic information system (GIS) software industry. Our business involves the development and support of GIS software for all types of organizations around the world. By integrating ESRIs GIS software with SAP business software, users can leverage high-powered data visualization, mapping, and spatial analysis capabilities. The GIS integration allows users to seam-lessly link spatial data with business data of all types in a single centralized data management environment. ESRI is the only vendor that provides complete technical solutions for desktop, mobile, server, and Internet platforms. For more information visit www.esri.com.

evu.it GmbH is an SAP solution provider with an extensive range of services for the utility and waste industry, as well as for the public sector. As a special expertise partner for the SAP contract conversion service, we are allowed to use the tools CCW and CCB.

Our service portfolio covers strategic consulting, business process analysis, project management, system and module consulting, development, release change, migration, coaching, and workshops.

Our services are divided into eight distinct business areas: company solution consulting, billing, business intelligence, customer relationship management, engineering data management, public sector, and development.

Furthermore, evu.it has been certified since October 2004 according to ISO 9001:2000 and 10006.

GE Energy is one of the worlds leading suppliers of power generation and energy delivery technologies, with 2006 revenue of US$19 billion. Based in Atlanta, Georgia, GE Energy works in all areas of the energy industry including coal, oil, natural gas, and nuclear energy; renewable resources such as water, wind, solar, and biogas; and other alternative fuels. Numerous GE Energy products are certified under ecomagination, GEs corporate-wide initiative to aggressively bring to market new technologies that will help customers meet pressing environmental challenges. For more information visit www.ge.com/energy.

IDEO assists organizations in achieving results by offering their knowledge and expertise of SAP service and maintenance processes. IDEO implements and optimizes these processes, ensuring continual utilization of new technology. IDEOs core expertise is in SAP mobile solutions (for example, SAP xMAM); SAP NetWeaver Portal, planning tools (such as multi-resource scheduling); and SAP enterprise content management products (such as those offering document management system functionality, the SAP Records Management application, SAP Interactive Forms software by Adobe, and so forth).

By utilizing various self-designed and developed templates, our implementations are accelerated. Furthermore, IDEO delivers ClickSoftwares planning products, which are provided with a certified SAP interface. Recently IDEO implemented SAP xMAM and the functions to support MRS at a multiutility company.

IHS is a leading supplier of critical information to industries worldwide. IHS Intermat specializes in optimizing and managing inventory data for maintenance, repair, and operations (MRO), providing you with the products and services to regain control over your materials management and procurement processes, and enterprise-wide visibility into your MRO inventory. For further information visit http://uk.ihs.com/mro.

Impress Software Solutions Inc. delivers packaged integration applications that enable businesses to quickly and reliably integrate enterprise resource planning systems with enterprise project management (EPM) and GIS. Impress for EPM bridges SAP PM and PS functionality with Microsoft Project and Primavera software, allowing firms to optimally manage capital and IT projects, plant turn-arounds, and maintenance projects. Impress for GIS integrates business processes that span software from SAP and ESRI. It enables workforces to perform key asset and work management processes based on SAP applications from the GIS, while automatically performing data synchronization to ensure that both SAP and ESRI software remain up-to-date and accurate.

Meridium Europe is the leader in asset performance management solutions for process, power, mining, and discrete manufacturing industries. With Meridium software and services, companies can improve profitability and achieve predictable production capacity without additional capital expense by increasing reliability and improving the performance of their production assets. Industry leaders such as Chevron Corporation, Lyondell Chemical Company, Marathon Petroleum Company LLC, and Southern California Edison rely on Meridium for enterprise-wide asset performance. Founded in 1993, Meridium is headquartered in Roanoke, Virginia, with regional offices in Houston; Dubai, UAE; Walldorf, Germany; and Perth, Australia. For more information visit www.meridium.com.

The Motorola Connected Utility offering from Motorola Enterprise Mobility Business enables the true mobilization of the enterprise an interconnection of workers in the field and office, customers, business systems, and your many assets, including pro-duction equipment, your fleet of vehicles, and your inventory. Now, information can seamlessly flow throughout the grid, instantly reaching the point of most impact through mobile voice and data applications designed to deliver immediate return in the utility industry. Motorola acquired Symbol Technologies in February 2007 and now delivers end-to-end offerings for the utilities industry running SAP software in the back office. For more information visit www.motorola.com/utility.

Founded in 1980 and with offices worldwide, OSIsoft Inc. is a leader in performance management software. OSIsofts PI System brings all operational data into a single system that can deliver it to users at all levels of the company from the plant floor to the enterprise level. With over 20,000 installations globally, our customers trust the PI System to safeguard data and deliver enterprise-wide visibility into the operational health of their plants.

SAPs focus on energy management, condition-based maintenance, and automated metering gives OSIsoft the opportunity to assist SAP in applying its world-class business practices in the pursuit of the perfect plant. The PI System is a reliable, global de facto standard across manufacturing, energy, utilities, life sciences, and other process industries. Most SAP customers already rely upon the OSIsoft PI System in their plants; now its time to bring that wealth of knowledge into the back office.

With 12 years of experience and unmatched execution expertise serving more than 80 utility customers, Syclo LLC helps organiza-tions with mobile workforces that must streamline workflow and improve productivity. Syclo delivers quick ROI by offering rapidly deployable mobile software applications built on a 100% configurable mobile Agentry platform. Syclos SMART Suite is the dominant market-share leader of prepackaged and preintegrated applications for the fastest path to mobilize EAM systems. Unlike other mobile solutions, SMART Suite can be rapidly deployed without impacting SAP applications, improves field efficiency with intuitive mobile workflow, and delivers unmatched best of breed mobile platform. For more information visit www.syclo.com.

Wessendorf Software + Consulting GmbH (WSC) supports customers in service and maintenance by implementing efficient and innovative software solutions. Since its foundation in 1997, WSC has carried out numerous projects for renowned companies at home and abroad. WSC broadens its range with the markets leading standard software to complement SAP solutions. Workforce management utilizing optimized scheduling with ClickSchedule and SAP xMAM is an ideal solution for utility networks. LinkOne adds a graphical interface to all data and documentation, integrated with SAP software, needed for successful maintenance activities and spare parts selection.

GOOD TO KNOW

Conference Venue

Dorint Amsterdam

Stationsplein ZW 951

NL-1117 CE Schiphol Oost

The Netherlands

info.amsterdam@dorint.com

T: +31 (0) 20 5400777

F: +31 (0) 20 5400700

www.dorint.com/amsterdam

Directions to Conference Venue

From Schiphol Airport

There is a free shuttle service available to the conference

venue from stand A9 (outside of Schiphol Airport). Shuttle

buses leave Schiphol Airport at quarter past and quarter to

the hour. If you are arriving late please contact the Dorint

Amsterdam beforehand to make sure a shuttle service will

be available.

Coming from The Hague

Take the A4 motorway in the direction of Amsterdam. At

the Badhoevedorp motorway crossing take the A9 toward

Amstelveen/Utrecht, and then take the Aalsmeer exit (no. 6). At

the traffic light keep in the left lane, follow the N232 Schiphol

road, and at the next crossing turn right toward Schiphol

Oost (on the left you will see the Amsterdam Woods and the

Ringvaart canal). Then turn right, and you will see the Dorint

Amsterdam on the left-hand side.

Coming from Utrecht

Take the A2 motorway in the direction of Amsterdam. At the

Holendrecht motorway crossing take the A9 in the direction

of Amstelveen/Schiphol/Haarlem and then take the Aalsmeer

exit (no.6). At the traffic light, keep in the left lane, follow

the N232 Schiphol road, and at the next crossing turn right

toward Schiphol Oost (on the left you will see the Amsterdam

Woods and the Ringvaart canal). Then turn right, and you

will see the Dorint Amsterdam on the left-hand side.

Coming from Amsterdam

Take the A4 motorway in the direction of The Hague/

Schiphol. At the Badhoevedorp motorway crossing take the

A9 toward Amstelveen/Utrecht, then take the Aalsmeer exit

(no. 6). At the traffic light keep in the left lane, follow the

N232 Schiphol road, and at the next crossing, turn right toward

Schiphol Oost (on the left you will see the Amsterdam Woods

and the Ringvaart canal). Then turn right, and you will see

the Dorint Amsterdam on the left-hand side.

Accommodation Options

T. A. Cook Conferences has negotiated a special rate with the

Dorint Amsterdam. For more information please download

the hotel booking form from the T. A. Cook Conferences Web

site www.tacook.com/utilities.

Should you prefer to stay at another hotel, please contact

info@tacook.com for a list of alternative options.

REGISTRATION

PLEASE COPY AND FAX TO +44 (0) 121 616 0191 OR REGISTER ONLINE AT www.sap.com/utilities

I want to register for the conference and a workshop on February 1113, 2008 Conference and Workshop A Conference and Workshop B Conference and Workshop C

I want to register only for the conference on February 1213, 2008 Conference only

I want to register only for a workshop on February 11, 2008 Workshop A only Workshop B only Workshop C only

There are limited places available for the evening event* on February 11, 2008. Please mark your intention to attend here:

* Only available to conference participants

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POSITION

Managing Director Department Manager Project Team Member

Area Manager Project Leader

DEPARTMENT

Asset Management/ Reliability/ Technical Support/ Asset Planning Risk Management Field Service

IT/SAP Engineering

Technical Service Consulting Department

INDUSTRY

Electricity Water Software Vendor

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Registration OfficeT.A. Cook ConferencesOne Victoria SquareBirmingham, B1 1BDUnited KingdomT +44 (0) 121 616 0190F +44 (0) 121 616 0191E info@tacook.comwww.tacook.com/utilities

Conference VenueDorint Amsterdam Stationsplein ZW 951NL-1117 CE Schiphol OostThe Netherlandsinfo.amsterdam@dorint.comT: +31 (0) 20 5400777F: +31 (0) 20 5400700www.dorint.com/amsterdam

Event FeesConference (2 days) 1,190*Workshop only (1 day) 650*Conference and workshop (3 days) 1,650** Plus 19% Dutch VAT

Please note: See www.tacook.com/utiltites for early-bird discount offers.

The attendance fee includes participation in conference and/or workshops, lunch on all days, refreshments, an evening event for conference attendees, and documentation material for download. Please note that costs for accommodation and travel are not included in the registration fee.

Registration Cancellation and SubstitutionsAll cancellations must be received in writ-ing. Please fax your cancellation notice to: +44 (0) 121 616 0191 or send an e-mail to info@tacook.co.uk before the January 24, 2008, deadline. When canceling before January 24 you will be liable to pay an administration charge of 120. Cancellations received after January 24, as well as registrants not attending without canceling, will be liable for the full registration fee. Substitutions must be received in writing, must be addressed to the registration office, and must include the names of both the original and the substitute registrants.

Organizers ChangesIt may be necessary for reasons beyond the control of the organizers to alter the contents and the timing of the program or the identity of the speakers. The organizer reserves the right to cancel the conferences or workshops in the event of an insufficient number of del-egates. In this case, registrants will receive a refund of the registration fee only. Cancellation of travel reservations and hotel reservations is the exclusive responsibility of the registrant.

Contact for Any InquiriesPatricia Clemas SanchezT +44 (0) 121 616 0190F +44 (0) 121 616 0191E p.clemas@tacook.com

This event is organized by T.A. CookConferences in cooperation with SAP.T.A. Cook is VAT registered in the Nether-lands with number 8186.82.139.B01.

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