Sysco At Your Side

Sysco Intermountainat Your Side

Discover the good thingsSysco can do for you.

2 Sysco at your side

Being our customers’ most valued business partner requires our company to have a deep understanding of the business from our customers’ perspective.

The food industry is one of the most dynamicand exciting businesses to be a part of becauseof its diversity. As your business needs change,we change. At Sysco Intermountain, we go beyond supplying food and food related products; we invest in innovative tools, servicesand resources that enrich your business.

Sysco provides a breadth and depth of productvariety unsurpassed in the market. Choicesrange from the finest produce, custom meats,freshest seafood, and local products to the stapleingredients every customer needs to operatetheir business successfully.

Our team of talented and creative foodserviceprofessionals are here to make sure you get whatyou need, when you need it. Our reputation isbuilt on being responsive to your needs andmaking every experience with Sysco easy andenjoyable.

Whether your business is on Main Street or onevery main street in the Intermountain West, we continue to help you create more innovativemenus, stronger business strategies and betterpartnerships. That is our responsibility and weare proud to do it.

Tap into our many resources and discover all the good things available from Sysco.

Lisa Gough Sysco Intermountain President

Why investing in you is ourproudest responsibility...

O u r C o m m u n i t y

Sysco.com 3

SOCIAL RESPONSIBILITYWe focus our community support in four categories:

• Hunger Relief: Programs and activities aimed at eliminating childhood hunger and encouraginggood nutrition in lower-income families

• Education and Development: Supporting the intellectual development of youth in a manner that empowers them to become future leaders

• Health and General Community Outreach: Dedicating efforts toward enhancing the quality of life in the communities where Sysco associates live and work

• Agricultural and Environmental Sustainability: Supporting causes that protect the environmentand foster responsible agricultural development

HUNTSMAN CANCER INSTITUTEOur employees support Huntsman Cancer Institute(HCI) through a payroll deduction plan and we donate a portion of all Athena bottled water we sell to HuntsmanCancer Institute. HCI has thanked our support by naminga patient room in the employees’ honor.

Thanks to Sysco and other supporters, HCI continues tobe the world leader in cancer genetics. No matter wherethey live, cancer patients and their families benefit fromtheir research. Dozens of new treatments have becomeavailable as a “best, last hope” for people battling latestage cancers. Last year alone, HCI was able to offerdozens of new cancer treatments to patients who havebeen told their prognosis is terminal through their Phase I clinical trials.

HCI is better positioned than any other cancer center inthe world to deliver on the promise of personalized medi-cine. HCI manages and operates the Utah PopulationDatabase, the largest resource of its kind anywhere. Thisinformation helps researchers look for genetic patterns ofcancer and identify risk.

PRO STARTFrom culinary techniques to management skills, ProStart’sindustry-driven curriculum provides real-life experienceopportunities and builds practical skills and a foundationthat will last a lifetime.

By bringing together the industry and the classroom,ProStart gives students a platform to discover new interests and talents to open doors for fulfilling careers.

It happens through a curriculum that includes all facetsof the industry and sets a high standard of excellence forstudents and the industry. ProStart students spend twoyears in the classroom mastering the fundamental man-agement and culinary skills needed for success. ProStarttrains students on industry-specific skills that can be usedin all aspects of the restaurant and foodservice industry.

ProStart Students leave the program with employabilityskills – like leadership, accountability, teamwork and responsibility – that they can take with them to positionsin all industries.

We are proud to offer scholarships for ProStart graduatesto continue their culinary training.

TASTE OF THE WASATCH – 100% of funds stay inUtah to fight hunger!In its twelfth year raising awareness and funds to fighthunger in Utah, Taste of the Wasatch funds help:

• Enroll more eligible kids in school breakfast, after-school snacks and meals, and their familiesin SNAP (food stamps)

• Teach at-risk families how to plan, shop for, and prepare healthy, low-cost meals at home

• Meet the pressing demands on local food pantries, food banks and soup kitchens to provide for more nutritious food

• Increase awareness of hunger and solutions to it

{ G I V I N G B A C K }

Sysco Intermountain is proud to support the local community

Our best in quality meat, poultry and seafoodearns a starring role at the center of the plate

{ C E N T E R - O F - T H E - P L A T E }


O u r P e o p l e

From the front line to the back office, Sysco associates focus on the customer

Our Marketing Associates and deliverydrivers are the faces customers seemost. But behind the scenes, hundredsof Sysco associates, from protein specialists to customer support professionals, are also focused on helping customers succeed.

“We expect our Marketing Associates toprovide impactful consulting services toeach of our customers.”

Roger Parsell - VP of Sales

Sysco.com 5

O u r P r o d u c t s

When we talk about the good things that come from Sysco, we are oftenreferring to the unsurpassed selection of quality products we offer, fromexquisitely marbled steaks and fresh, crisp lettuce to creamy soups, spicysalsas and organic coffees. Whatever your foodservice business needs,Sysco can provide it.

CENTER OF THE PLATEMeats, poultry, seafood–Sysco Intermountain has a vast range of “center-of-the-plate” options. And you can count on first-rate quality: All our meatand poultry products conform to the guidelines set by the USDA, and wecarefully monitor our seafood suppliers to improve sustainability practices.

CERTIFIED ANGUS BEEF®Sysco Intermountain was selected by Certified Angus Beef® to be itssupplier of choice in the Intermountain region. Only 1 in 4 Anguscattle meets the highest standards to become the Certified AngusBeef® brand, making it Angus beef at its best®.

SEAFOODFog River FisheriesFog River is a local fish processor with ability to source fresh seafood from around the world.Portico Frozen SeafoodA simple promise: “A pound is a pound and what it says is in the boxis in the box.” All Portico seafood is inspected by our QA team.

PRODUCEAs the largest produce supplier in the Intermountain West, we are able to offer a cornucopia of fresh fruits and vegetables, many of which are seasonally grown right here on area farms. Choose between whole produce and pre-sliced and pre-washed products for optimal convenience.

CANNED & DRYAnything you might keep in a pantry is readily available, such as cereals,chips, crackers, flour, condiments, pasta, spices and bottled drinks.

DAIRYSysco Intermountain is your go-to resource for an extraordinary variety of cheeses, yogurts, milk, butter and more.

{ W E ’ V E G O T T H E G O O D S }

With over 12,000 different stocked items to choose from,Sysco Intermountain has everything you need–and more

“It’s about having the ‘right’ productsand providing a quality and servicelevel that allows our customers tofocus on the things that drivetheir success.”

Brian Smith - VP of Merchandising & Marketing


Sysco.com 7

In an effort to support you, our communities and the environment, our commitment is to supply the best in quality while incorporating sustainable business practices. Whether it’s foods that require minimumpreparation, classic American flavors or artisan delights that “wow” yourcustomers, we bring the best products that capture the hearts and appetites of your patrons.

SYSCO BRANDSSame great tastes and quality professionals and patrons have preferredand trusted for over 40 years.

CHEFEX / ARTISANSuperior quality from the world’s finest artisan producers shipped directlyfrom them to you.

SPECIALTY / IMPORTSysco International Specialties offers a wide range of ethnic and classicspecialty food products. All of our Sysco Branded International productsare Quality-Assured to the highest standards to ensure that you will alwaysreceive consistent, high quality foods.

LOCAL PRODUCEFresh produce that reflects your customers preferences for healthier localand organic choices.

EQUIPMENT AND SUPPLIESFrom cookware and office supplies to uniforms and industrial kitchens,we’ve got you covered with suppliesonthefly.com, the private supplies andequipment website for Sysco and its customers.

QUALITY ASSURANCEThe core objective of Sysco’s Quality Assurancedepartment is ensuring the quality and safety of allSysco Brand products. Adhering to specificationswhich are higher in many cases then those providedby regulatory agencies, our QA specialists inspectproducts during production and at our redistribution centers, navigatingthe complicated world of food safety – all without taking shortcuts. Ourteam of 150 highly trained professionals is dedicated to one mission: delivering Sysco Brand products that meetthe most exacting safety, reliability andquality standards.

Bob Love - MerchandisingDirector/ProduceSpecialist

Tale of the TempTaleUsing the latest tech-nology to ensure thequality and safety oftemperature-sensitiveproduct in storage and transit, TempTaledevices accurately monitor and recordtemperatures experi-enced by our producethroughout the coldchain, ensuring freshproduce thatis free oftemperatureabuse.

Leading Quality. Leading Brands.

O u r O p e r a t i o n

Thanks to Sysco Intermountain’s manybehind-the-scenes people and systems,our service is second to none

Sysco was created on the principle that aggregating foodservicepurchasing and distribution across multiple markets would createefficiencies to benefit both the company and its customers. Fromthat beginning, operations and logistics efficiencies have become acore strength for Sysco. We continue to improve upon our processesin large and small ways, from technology in the warehouse and onour trucks, to the XY routing system we use to make customerdeliveries more time and energy-efficient.

{ H O W W E D O I T }

“It is our responsibility to deliver ourproducts accurately and on time. Wetake this responsibility very seriously.”

Mark Eggett - Senior VP of Operations

DELIVERY DRIVER COMMITMENT

Driver Travis Tenny was awarded the‘Manager’s Choice’ Haul of Fame Awardfor his dedication to customer service.


Sysco.com 9

TOOLS OF THE TRADE

UNIQUE TRACKING SYSTEMOur Sysco Warehouse ManagementSystem (SWMS) helps us maintain accuracy and safety.

THE RIGHT EQUIPMENTEach order selector who works in our facility is outfitted with equipment to aidin choosing the right item and printingidentification labels, right on the spot.

ROUTING ANALYTICSOur green routing program helps us find the most efficient routes so we candeliver products to customers quicklywhile minimizing fuel consumption.

A TRADITION OF SERVICE• Operations service level of 99.95%• Pieces per error 1/3500• On time delivery of 92%• Delivery Associate retention of 90%

OUR FLEET AT A GLANCE

• 98 tractors, a portion of which are powered by compressed natural gas, a locally produced fuel that runs much cleaner than diesel fuel, displacing approximately 35,000 gallons of diesel fuel and 2,000 lbs of harmful emissions per year, reducing our carbon footprint

• 120 trailers, many with multiple compartments and temperature zones strategically designed for maximum refrigeration efficiency

• On-site fueling and maintenance

ORDER SELECTION ACCURACY

Guillermo Sanchez has selected over 1,116,928 pieces without a mispick.


O u r S e r v i c e s

Sysco Intermountain offers a full slate of servicesto help our customers succeed

In addition to our extensive product lines, we’ve got the tools and resourcesyou need to promote and expand your business, fine-tune your operation,and develop winning menus. And we are always available to consult withyou on ways to enhance and grow your offerings.

BOOST YOUR BUSINESSSysco Intermountain understands that a lot goes into running a successfulrestaurant. That’s why we offer our customers a vast array of business-focusedservices that includes the following:

• Marketing strategies• Customized delivery options• Online order tracking• Employee training• Equipment sourcing• Sustainability recommendations• Energy saving ideas

ONLINE RESOURCES

• Tabletop - syscotabletop.com• eNutrition - enutrition.sysco.com• Diet Website - 800-45-sysco.com• Online Bill Pay - statementx.com• Supplies on the Fly - suppliesonthefly.com• eZine Archive - syscoezine.com• Apps> ChefRef - chefref.sysco.com> Freshpointe - freshpointapp.com

THE iCARE ADVANTAGESysco iCare connects restaurateurs with business resources, assisting witheveryday needs from payroll to marketing tools and more. Sysco iCare provides restaurateurs with connections to business partners that helpthem compete, stay in the game and focus on what they do best. www.syscoicare.com

{ H O W W E C A N H E L P }

Business ReviewLooking for answers? Hungry for Results?Restaurants that have a business review increase sales by an average of 12% and profits by an average of 5%.

THE PURPOSE OF A BUSINESS REVIEWNational ChainsSupport their vision of an efficient and reliable supply chain

Independent Operators and Local Chains• Effective menu engineering to boost sales• Understanding and leveraging the latest industry trends• New ideas and better product recommendations for fresh approaches• Cost savings and profitability increases• Improved marketing strategies to drive traffic and enhance competitiveness

ENHANCE YOUR MENUSCreating winning menus is a true art form. With so much on their plates(and we mean that literally), chefs turn to Sysco Intermountain for ahelping hand. Our menu-focused services include menu reviews, recipe consultations, taste tests, menu design and more.

OUR TEST KITCHENOur test kitchen can be considered our customers’ “research lab,” giving them the opportunity to taste, see, and experiment with new products, explore new menu ideas and consult with our chefs on culinary ideas to expand their menu’s appeal and

increase its operational efficiency.

OUR SPECIALISTSRuss Barker, CEC, directs Sysco Intermountain’s team of Business Reviewprofessionals, who can share their expertise in the following areas:

• Our Certified Angus Beef®/Premium Protein Specialists can show you how to use new and fabricated cuts of meat to optimize your profitability

• Our Certified Executive Chefs have expertise in opening restaurants, evaluating kitchen production, flow and portion controls to help you implementoperational efficiencies at your location

• Our specialists will share techniques you can use to Increase your sales and profitability

• Our graphic artist/menu design specialist can show you how to use your menu real estate to generate additional profits

“I continue to receivegreat satisfaction in

helping our customersreach their potential and

success through theBusiness Review process."

Russ Barker - Director ofBusiness Review

Sysco.com 11

O u r E x p e r i e n c e

Sysco Intermountain is proud to be a longtime memberof your community

{ A T Y O U R S I D E }

HISTORYThe Sysco Intermountain family tree has deep roots in the Intermountainarea. Our history here goes back more than 40 years, making us uniquelyqualified to meet–and exceed–our customers’ needs and expectations.Sterling-Keeley’s, located in Pocatello, Idaho, serviced Southeastern andWestern Idaho and parts of Montana. Purchased by Sysco Foods in 1973,the company and its employees relocated to Salt Lake City. In 1981 thename was changed to Sysco Intermountain, moving into our current location in 2000.

FINANCIAL STABILITYOur corporate sales have increased nearly every year for more than fourdecades. This history is built on durable relationships with both customersand suppliers. Sysco’s common stock is traded on the New York Stock Exchange under the symbol “SYY”.

EMPLOYEESThe high retention level among our Sysco associates speaks to the qualityof the career experience we offer. It is essential for our future that we builda workforce and leadership group that reflects the diversity of our commu-nities. These talented and knowledgeable people are here today and willbe here tomorrow to help you be successful

ONE OF THE INTERMOUNTAIN WEST’S PREMIER EMPLOYERSSysco Intermountain is proud to employ over 450 associates, all of whomlive in our various local communities and feel the impacts of the decisionsthey make in their everyday employment at Sysco.

"In my 33 years working at SyscoIntermountain, it has been very exciting to watch our customersprosper and grow. It has also beenvery exciting to see the new toolsand programs that Sysco has devel-oped to help our customers becomemore successful."

Sherry Cardwell - Director of Health Care& Customer Service


Our vision is to be our customers’ most valued and trusted business partner. We areachieving that vision by building on the core strengths we have developed since ourfounding: quality products, unmatched service, strong relationships, outstandingoperations and logistics and sound financials. These strengths have made us theundisputed choice of suppliers and will drive ours and our customers future.

"We've integrated with virtually everylevel of Sysco Intermountain so we candeal directly with the department weneed to. Makes it personal and effective." Lucy Cardenas & Bill Coker - Red Iguana

{ T H E S Y S C O V I S I O N }

Sysco.com 13

O u r R e l a t i o n s h i p s

Putting our customers first is a natural way of doing business at Sysco. We solidifyour customer relationships by listening to our customers’ needs and being therewith the products, services and support they need. We offer our customers a levelof service and expertise that others find difficult to match. Our services include:

DELIVERY OPTIONSWe customize our delivery schedule to meet your needs. With the industry’slargest supply chain network and most sophisticated logistics, we can get youthe products you need when you need them.

HANDS-ON SUPPORTOur Marketing Associates are there for you. Their unsurpassed local knowledgeis backed up by specialized expertise at the corporate level on everything fromexotic foods to food safety to sustainable growing practices. In our corporatekitchen, we continually evaluate new food offerings and compare brands tomake sure our customers have access to the latest and best products.

MENU ANALYSISThe most profitable restaurants in the industry analyze menu items and foodcosts every week. Ask your Marketing Associate to show you the tools we canprovide to help you manage food costs and maximize profits.

BUSINESS REVIEWSOur industry-leading business review process allows us to meet with customersto assess their business needs and identify solutions, from more efficient kitchenprocesses to new menu items to employee benefits products.

{ R E S T A U R A N T C O N S U L T A N T S }

MOAB

“Sysco’s willingness towork with me to makesure I am profitable is abig plus...Our ability towork with Sysco Inter-mountain to find prod-ucts that will take mybusiness to the nextlevel is huge.”

Dave BodnerMiguel’s Baja GrillMoab, Utah

CEDAREDGE

“We were looking for more support than just price and availability.We were looking for more of a partnership in our business withour supplier. Sysco has become that partner in that we get thehelp we need to grow our business. A relationship based on anunderstanding that their success is based on our success.”

Ken and Connie SimpsonOle Bakery CaféCedaredge, Colorado

Stoneground BakeryBaked goods from our own communityStone Ground Bakery, Inc. was established in 1979 by Hans Schmerse as a smallEuropean bakery. Using old world baking techniques, centuries-old familyrecipes and a passion for bread, Stone Ground soon was recognized as thepremier bakery in Utah.

Derrick Schmerse and Tammy Hines continue to use a traditional style of baking and original recipes. In addition, master baker Derrick Schmerse has traveled the country studying with renowned bakers and learning old-world secrets and new-world techniques. The result is bread with succulent aroma, full flavor, consistent texture and perfect crust.

In 2011 Stone Ground Bakery, Inc. bought a new building and purchased the finestof baking equipment from around the world. The new facility and equipment allows for higher volume, a more consistent product and retaining quality withoutincreasing price.

Stone Ground Bakery delivers its freshly baked products throughout the WasatchFront. We are proud of our alliance with Stoneground Bakery, allowing us to distribute their fine products throughout the Intermountain West.

http://stonegroundbakery.com/

Sysco.com 15

O u r E n v i r o n m e n t

At Sysco Intermountain, sustainability is more thana catchy buzzword–it’s a way of life

Our commitment to sustainability starts with the products we purchase. Weset high standards for sustainable practices among the growers, ranchers andprocessors who supply Sysco brand products, and work hand-in-hand withthem to achieve these goals.

SUPPORTING OUR CUSTOMERS’ SUSTAINABILITY INITIATIVESCompleting the sustainability arc from farm to fork, we continue to work withour customers to share what we have learned and support them in their ownsustainability initiatives. In our relationships with our customers – both listening and advising – we try to separate the important sustainability andmarket needs from the here-today, gone-tomorrow trends in order to makesure we and our customers are ready for the future.

{ O U R G R E E N P H I L O S O P H Y }

Compressed natural gas is locally produced, reducing

our carbon footprint.


Water Reduction

• Recycle cooling system water • Installation of waterless urinals

Waste Management (recycling) • Paper/cardboard • Plastic/pallet wrap • Scrap metals • Used automotive fluids • Electronics • Fluorescent light bulbs

Energy Efficiency

• Reduce delivery miles with direct routing • Speed limits on all delivery trucks • Use of automatic light switches in offices, bathrooms and storerooms • Retrofit warehouse with T8 fluorescent energy-efficient lighting

Sustainability

• Support local vendors/growers • Use 100% recycled paper products in warehouse/office • Use 100% recyclable/com- postable plates, cups and flatware in break rooms and test kitchen

This recognition comes from our efforts with the following reduction and conservation initiatives:

Sysco Intermountain is proud to be the first distribution company thathas earned the recognition as a Salt Lake County Green Business.

Sysco.com 17

N o t e s


Sysco Intermountain

Sysco Intermountain9494 S. Prosperity Rd, West Jordan, UT 84081800.366.3778www.syscointermountain.com

We want to hear from you! Contact us at:

We proudly support locally produced products, helping to bringprosperity to the community and our neighbors.

Ask your Marketing Associate about a full list of local suppliers.

Documents

Sysco At Your Side