technologiessymbiant

Leading the way in flexible billing solutions

Services Overview

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Symbiant Technologies work within the

Telecommunications, Utilities and ISP sectors,

both in the UK and across Europe.

Our customers range from the smallest

of resellers to some of the largest

Telecommunications and Utility companies

in Europe and over the years our products,

knowledge and expertise have helped them

achieve leading positions in their markets

Symbiant also supply some of the leading service

providers in Europe with CRM, Billing, Mediation

Provisioning, and ASP interfaces.

We believe that quality service is key to

developing business relationships, and

regardless of business size, as a Symbiant client

you will always receive a first class service.

Who we are

Symbiant Technologies is an industry-leading provider of bespoke billing systems and database software.

We will always:• Deliver high quality, cost effective software solutions• Support our clients in the growth of their business• Respond quickly and efficiently to our clients needs• Design and install systems with short implementation times• Deliver what we promise, on time and on budget d on budget

At Symbiant we understand that every

company has different billing requirements

so we offer a range of solutions to suit your

organisation.

You can choose from a standard system

option to cater for mainstream needs or if

your company’s innovative dynamic strategy

requires a more flexible response, take full

advantage of our experienced development

team and let us tailor a solution to your

specific requirements.

SymBill

Our flagship product is a smart, efficient, user-friendly

billing system with built-in CRM software.

Our standard system’s features include:

Step By Step Billing & Invoice Production

SymBill’s billing wizard leads you through each stage of

your bill run. You maintain complete control, ensuring

that your billing is issued how and when you want it.

Structured, Real-Time Reporting

Monitor fraud, debt and wholesale costs or generate

unique reports for individual customers and email them

directly from SymBill.

Tariff Management

Create and easily maintain your standard tariffs and

products with no lead times from developers, allowing

your business to respond quickly to shifting market

requirements.

Margin Boosting Products

Maximise your margin by setting up flexible fixed rental

products with unit or duration bundles for both mobile

and fixed lines.

Customer Contact Logging

SymBill’s built in customer contact log with email feature

enables your operation to efficiently manage everything

from general queries and internal notes to fault tickets

and debt action.

Channel Management and Commission Reporting

Take advantage of flexible reporting with one-off

payments, profit share schemes, combination reports and

residual payment schemes.

Security

Control access and export levels for each user protecting

your customer data. User tracking through system foot

printing is an invaluable tool for staff coaching and

feedback.

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Complete Billing Solutions

We aim to be a part of your company, not just another supplier.

“ “

As an alternative to our complete Billing Solution, Symbiant can handle all your billing

requirements for you, allowing you to concentrate your resources elsewhere.

Your data is securely hosted by us and accessible to you through an efficient, user friendly portal.

Managed by a friendly and experienced UK-based team, our full bureau service includes:

Bureau Service

Our highly scalable solutions can be delivered individually to suit specific needs or combined to maximise value to your organisation.

Daily record import

Symbiant will download, import and rate your call

data records every business morning.

Daily exception reporting

After import, we output a wide range of reports

which monitor call statistics, call and CLI rejections

possible fraudulent and debtor activity.

Bill creation

Symbiant will create your bills as scheduled by

you. Your data is run and digitally produced bills

are dispatched to you for inspection along with a

summary of your end of month profitability.

Ongoing Support

With a combined experience of over 40 years in the

telecoms industry, we can provide guidance and advice

to help you grow your business.

Disaster Recovery

Symbiant’s disaster recovery service ensures that

your data is safe and secure, regardless of any issues

experienced by either you or us.

“ “

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Value-Adding Services

Development and Support

SymBill Online

This portal allows access to customer data over

the web, giving your channel – whether dealer or

reseller - the ability to manage the end user, relieving

operational pressure and giving a more intimate

customer experience. You can manage the level of

access, allowing as little or as much control as you are

comfortable with.

Call Monitor

Your end user can monitor their traffic throughout the month, view their invoices, query and view calls, lines

and services and even set up email alerts that are triggered by their own specified criteria. The pages can be

blended with your existing website design, establishing it as an integral part of your set up and not a third party

application.

When you choose one of our products,

we make sure it is the right one for your

requirements. We appoint a dedicated project

manager to deliver your solution and work

closely with you from day one.

We are experts in the audit, design, testing and

implementation of billing services and provide full

training and support across all operational levels.

We handle all migrations ensuring data integrity.

A Symbiant developer will be on site during

deployment and until you are satisfied that the

system is fit for purpose.

We will enhance your business and support its growth, not dictate itslimitations.

“ “

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Future developments to the system will always be

supported to your specification.

As a Symbiant client you have the added assurance that

if you need help or advice, whether on site or over the

phone, you will receive dedicated support.

We are proud of our ability to deliver projects

quickly and with minimal disruption to your existing

infrastructure.

Case Studies

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Newly established VoIP carrier

The ProblemThis carrier entering the market for the first time needed a system capable of handling CDRs taken from a broadsoft switch along with added support from Symbiant. They also needed to be able to distribute accurate CDRs to resellers within a limited time span of switch collection, without relying on the presence of an operator.

The SolutionThe client received a billing and CDR production system with differential charging ability for on and off net calls, codec type, bandwidth utilisation and breakout. CDRs were scheduled for collection, automatically rated and output with no need for manual intervention. The client was able to manage their customers’ expectations with CDRs ready for early collection. Their newly established business was able to develop in its chosen direction with prompt turnaround on all development and has established itself among the elite VOIP carriers.

Small UK based Reseller

The ProblemThis new reseller required a system that was cost effective and would consequently allow them to be competitive within a challenging market. They needed to be able to run accurate commission payment and claw-back reports. Flexible tariff management and easy navigation featured high on the priority list.

The SolutionThe client opted for our Out of Box system. This low cost startup option contains all the necessary components to get resellers off the ground without compromising functionality or competitiveness. Commission payment, DD, AUDDIS and Sage reports are integrated eliminating the need to operate multiple datasets and allowing prompt payment to their channel. The tariff management menu enables rapid deployment of your chosen tariffs, as well as rate manipulation without the need for 3rd party involvement. This gives our clients the freedom to respond to the market as promptly as they like and puts them in control of their business.

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Contact Us

If you value good service and would like more information or a no-obligation demonstration of how you can enhance your business with one of our services, please contact us via the following:

Symbiant Technologies Ltd.10 Upper Bridge StreetCanterburyKent, CT1 2NA

T: 01227 455 002

F: 01227 454 367

W: www.symbiant-technologies.com

E: enquiries@symbiant-technologies.com

Symbiant Technologies 2010. All Rights Reserved.

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