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[1] ©2013 Symantec
Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
Effective June 24, 2013, all Symantec Technical Certification (SCS, SCP) and Technical Accreditation (STS) exams were made available exclusively at Pearson VUE testing centers worldwide. This transition globally impacts Symantec customers, partners and employees.
Changes to the Symantec Partner Exam Expiration Dates
About the Transition to Pearson VUE CertTracker Registering for Symantec Pearson VUE Proctored IT Exams My Profile/Scheduling an Exam Testing Process Vouchers Delivering Symantec Exams at Your Organization General
For questions unanswered by the FAQ document, you may contact
Partner Message SUBJECT: Changes to the Symantec Partner Exam Expiration Dates In an effort to better serve our channel partner community and provide improvements to our training curriculum, beginning May 1st Partner Accreditation/Certification Exams, issued within the last two years or last three exam releases, will no longer expire and the Authorized Symantec Consulting (ASC) exams will be retired and removed from PartnerNet. Henceforth, partner accreditations will be tracked by product release version of exam. The existing training and Services Delivery Resource Kits will remain available on PartnerNet and improvements are being made to our technical curriculum to include services delivery content. Symantec will continue to recognize our existing Master Specialized partners on the Partner Locator. Please visit PartnerNet or contact your Partner Account Manager for more information.
About the Transition to Pearson VUE:
1. Why is Symantec changing its exam delivery partner to Pearson VUE?
The Symantec Certification Program is pleased to announce Pearson VUE as its new, global certification exam-delivery partner. Pearson VUE is widely known as an industry leader in providing computer-based test delivery. The partnership will result in a more efficient and engaging testing service with more
[2] ©2013 Symantec
Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
locations for Symantec customers, partners and employees. Pearson VUE’s advanced registration and delivery technologies simplify the registration process, allowing faster registration, greater access to localized exams and greater exam security to protect your investment in Symantec training and certification.
2. When will this change happen?
As of June 24, 2013, Symantec exams will only be available through Pearson VUE. Candidates can continue to schedule proctored Symantec exam appointments and sit for exams at Prometric through 11:59pm US Central Standard Time, June 23, 2013. Candidates can begin scheduling exam appointments with Pearson VUE on June 3, 2013 and sit for exams starting June 24, 2013 at 8:00 AM US Central Standard Time.
3. Who is Pearson VUE?
Pearson VUE provides computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world's most comprehensive and secure network of Test Center Locations in 175 countries. Pearson VUE is a business of Pearson (NYSE: PSO; LSE: PSON), the international media company, whose businesses include the Financial Times Group, Pearson Education and the Penguin Group.
4. What are the steps to taking a Symantec exam?
I. Prepare for an exam
i. Participate in training – classroom, virtual, web-based
ii. Recommended additional preparation resources – study guides, product documentation, hands-on experience)
iii. Get certified the right way and be aware of Symantec’s Testing Policies and Exam Security
II. Select an exam and register with Pearson VUE
i. Partners: Locate exams on the PartnerNet Learning Path
ii. Customers: Locate training paths by product or solutions
iii. Login to CertTracker
iv. Locate a test center
v. Pay for the exam to secure your testing location and time
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Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
III. Day of the Exam
i. Bring two (2) forms of identification and the Pearson VUE confirmation letter
ii. Click here to find out what to expect at a Pearson VUE test center
5. Can I walk-in at a Pearson VUE location and expect to take an exam?
No. 24-48 hour advance registration through CertTracker is required.
6. What if I already have a Symantec exam scheduled at Prometric?
If you have an exam scheduled on or before June 23, 2013, no action is required. If you have an exam scheduled with Prometric after June 23, 2013, you can cancel the exam at Prometric and reschedule your exam at Pearson VUE or reschedule your exam at Prometric for on or before June 23, 2013. Please Note: If a candidate cancels an exam outside of the cancellation window described in the confirmation email from Prometric, they will lose their exam fee — whether paid by credit card or voucher. Only Prometric can provide refunds for exams scheduled at a Prometric test center. Please contact Prometric with questions.
7. Will this transition change existing accreditations and certifications?
No, existing accreditations and certifications will remain the same. All certifications and accreditations achieved at a Prometric test center will remain valid through their expiration dates. For partners, existing credentials from Prometric and new credentials achieved through Pearson VUE will be automatically reconciled to the examinees’ corporate PartnerNet account for application towards Symantec Specializations.
8. What are the changes to the admission process for Symantec candidates?
The admission process when taking proctored exams will now include enhanced security requirements for those wishing to take Symantec exams. The exam registration process is streamlined so that candidates will register for exams directly from their own Symantec CertTracker account. This will ensure that exam results flow to the intended candidate exam records. In addition to the current identification and admission requirements, candidates who are taking a proctored exam will now be photographed and asked to provide a digital signature. The photograph and signature will become a permanent part of each candidate’s Symantec certification record. Photos taken during the admission process will be printed on score reports and all candidate data will be securely stored and protected by Pearson VUE. These requirements may be modified according to local laws.
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Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
9. What are the benefits of capturing digital photos and signatures?
Digital photos may be used to assure employers that the person presenting the certification credential is the same individual who took the exam. Likewise, candidates are given peace of mind knowing that their credentials are protected. Further, this initiative will help to ensure that Symantec IT certifications maintain their integrity and value within the marketplace.
10. How will candidate personal information be stored?
Both Symantec and Pearson VUE employ rigorous measures to ensure data privacy. Although technical testing is a significant part of Pearson VUE’s business, the company also routinely delivers a variety of other high-stakes exams—everything from medical board licensing exams to the GMAT. The same methodologies used for the collection, encryption and storage of data for these programs are used for the Symantec certification program. For additional information, each company’s Privacy Policy can be found on their http://pearsonvue.com/legal/privacy/.
11. What forms of ID are acceptable for candidates to provide at the time of admission to a Pearson
VUE test center?
During the admissions process candidates must provide two (2) valid forms of identification. Acceptable forms of ID are:
I. Driver’s license
II. Passport
III. Other government-issued ID, such as a state/country identification card
IV. Alien registration card (green card, permanent resident visa)
V. Military ID
VI. School ID – on an exception basis (as long as the school is a part of the Symantec Academic Alliance)
VII. Credit card (as long as it contains a photograph and signature)—as a secondary ID only
Note: In Japan, the Health Insurance card is an acceptable form of secondary identification.
CertTracker:
1. What is CertTracker?
CertTracker is the database where the Symantec Accreditation and Certification Programs maintain all candidate assessment and exam records. It allows candidates to track their certification credentials
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Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
and download logos for use on profiles, business cards, etc. CertTracker also includes links where candidates can request electronic certificates upon passing an exam. Click here to access Symantec’s CertTracker.
2. How do I know if I have a Symantec CertTracker account already?
If you have ever attempted a Symantec accreditation or certification exam, you have an existing Symantec CertTracker account. Click here to access Symantec’s CertTracker. If you need assistance logging into your account, select the “Account Recovery” link from the CertTracker login page if you have forgotten your CertTracker login credentials and follow the instructions provided. If you need further assistance, please contact [email protected] with your existing CertTracker login credentials.
3. How do I set up a new account in the Symantec CertTracker system in order to register for an exam
at Pearson VUE?
If you are a “New User” and have never attempted a Symantec Certification or Accreditation exam, you must create a new Symantec CertTracker account in order to register for an exam at Pearson VUE. For “New Users” - The “Account Activation” email notice will include a link and detailed instructions on how to access the site.
Customers: Click here to access Symantec’s CertTracker. Next, click on the “New User”
link and follow the instructions provided to set up a new account. See detailed step-by-
step registration instructions.
Partners: Partners must be registered in Symantec PartnerNet before creating a new
CertTracker account. Upon creating a new PartnerNET account, you must wait 48 hours
before attempting to register for a Symantec exam at Pearson VUE. For assistance in
activating a new PartnerNET account, please contact your regional PartnerNet email In-box:
North America Europe, Middle East, Africa Japan and Asia-Pacific Latin America
If you have an existing Symantec PartnerNET account, click here to login to your Symantec CertTracker account using your unique email that you use to login to PartnerNET and follow the steps listed below under “Registering for Symantec Pearson VUE Proctored IT Exams”.
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Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
Symantec partners are automatically authorized for exam discounts. See detailed step-by-step registration instructions. In order for Partners to receive credit in CertTracker for Symantec Accreditation credentials, a partner candidate must register using his/her own contact profile and company email address that s/he uses to login to PartnerNet, otherwise, s/he risks losing exam results. Exam results will not be transferred between different CertTracker accounts. Contact name must exactly match what is listed in CertTracker and identification presented at Pearson VUE test centers. Partner candidates must be registered in PartnerNet before creating a new CertTracker account. If a partner creates a new PartnerNet account, they must wait 48 hours before attempting to register for a Symantec exam. For assistance activating a new PartnerNet account, making a partner candidate name change, or making a partner company name change, contact your Partner Program Manager.
Employees: Employees who need to create a new Symantec CertTracker account must login to SymLearn and follow the instructions. Symantec employees are automatically authorized for exam discounts. See detailed step-by-step registration instructions.
IMPORTANT NOTES ABOUT REGISTRATION: Once a CertTracker profile is created it will serve as the only login or the candidate and sync with Pearson VUE system. Your name must exactly match what is listed in Symantec CertTracker and your identification that is presented at a Pearson VUE test center or you will be unable to take an exam and forfeit your exam fee. Candidate name and company name changes can only be made by submitting a CertTracker Incident or emailing [email protected]; please allow 24-48 hours for CertTracker updates to reflect in all systems.
Registering for Symantec Pearson VUE Proctored IT Exams: To schedule a Symantec technical proctored exam:
1. Login to CertTracker with your username and password.
2. On the Candidate Landing Page, view the left hand navigation and click “Schedule Pearson VUE Exam”
to schedule a proctored exam.
3. On the screen listing the exams, choose your exam and follow the on-screen instructions to complete
your transaction.
4. See the detailed step-by-step registration instructions: Customers / Partners / Employees
[7] ©2013 Symantec
Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
IMPORTANT NOTES ABOUT REGISTRATION: Your name must exactly match what is listed in Symantec CertTracker and your identification that is presented at a Pearson VUE test center or you will be unable to take an exam and forfeit your exam fee. Candidate name and company name changes can only be made by submitting a CertTracker Incident or emailing [email protected]; please allow 24-48 hours for CertTracker updates to reflect in all systems.
You may use a voucher or major credit card (AMEX, MasterCard, Visa, or JCB) to pay for your exam.
My Profile/Scheduling an Exam:
1. If someone has tested with Pearson VUE in the past, can they use their existing account
information to schedule an exam?
No. Symantec has a unique process for scheduling and purchasing exams only through Symantec
CertTracker.
2. Do partners need to have a unique Symantec PartnerNet account to register for a Pearson VUE exam?
Yes, Partners must be registered in Symantec PartnerNET before creating a new CertTracker account. Upon creating a new PartnerNET account, you must wait 48 hours before attempting to register for a Symantec exam at Pearson VUE. For assistance activating a new PartnerNET account, contact [email protected]. In order for Partners to receive credit in CertTracker for Symantec Accreditation credentials, partner candidates must register using his/her own contact profile and company email address that s/he uses to login to PartnerNet, otherwise, s/he risks losing exam results. Exam results will not be transferred between different CertTracker accounts. Contact name must exactly match what is listed in CertTracker and identification presented at Pearson VUE test centers. Partner candidates must be registered in PartnerNet before creating a new CertTracker account. If a partner creates a new PartnerNet account, they must wait 48 hours before attempting to register for a Symantec exam. For assistance activating a new PartnerNet account, making a partner candidate name change, or making a partner company name change, contact your Partner Program Manager.
3. Is CertTracker the only way to register for a Pearson VUE exam?
Yes, the only way to register for a Symantec exam will be through CertTracker
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Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
IMPORTANT NOTE ABOUT REGISTRATION: Your name must exactly match what is listed in Symantec CertTracker and your identification that is presented at a Pearson VUE test center or you will be unable to take an exam and forfeit your exam fee. Candidate name and company name changes can only be made by submitting a CertTracker Incident or emailing [email protected]; please allow 24-48 hours for CertTracker updates to reflect in all systems.
4. What are the detailed steps to register for a Symantec exam to be taken at a Pearson VUE test
center? 1. Candidates must know their CertTracker login credentials to register for a Pearson
VUE exam
2. 24-48 hour advance registration is required to sign up for a Pearson VUE exam; No same day or next day walk-in test center registration will be allowed.
3. If you are an “Existing User” and have already participated in a Symantec Certification or Accreditation exam, you have a Symantec CertTracker account ID. Click here to access Symantec’s CertTracker. If you need assistance logging into your account, select the “Account Recovery” link from the CertTracker login page if you have forgotten your CertTracker login credentials and follow the instructions provided. If you need further assistance, please contact [email protected] with your existing CertTracker login credentials.
4. If you are a “New User” and have never attempted a Symantec Certification or Accreditation exam, you must create a new Symantec CertTracker account in order to register for an exam at Pearson VUE. See above under “How do I set up a new account in the Symantec CertTracker system in order to register for an exam at Pearson VUE?” for instructions on how new users can create a new CertTracker account. The “Account Activation” notice will include a link and detailed instructions on how to access the site. Contact [email protected] for assistance.
5. Log into CertTracker. Candidates will use the username and password chosen when their profile was activated to log into the CertTracker.
6. On the Candidate Landing Page, view the left hand navigation and click “Schedule Pearson VUE Exam” to schedule a proctored exam.
7. On the screen listing the exams, choose your exam and follow the on-screen instructions to complete your transaction.
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Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
5. What are the payment options for candidates when scheduling a proctored Pearson VUE exam?
The following payment types are available:
Credit Card: AMEX, Master Card, VISA and JCB are accepted.
Voucher Number: If you have been provided a voucher number, you may use it as exam payment as long as the exam is scheduled and taken before the voucher number expiration period. Pearson VUE vouchers can be purchased through the Pearson VUE Voucher Store.
Please note that Pearson VUE does not accept credit card payments in the following countries: Afghanistan, Bangladesh, Benin, Cameroon, Gambia, Ghana, Lebanon, Nigeria, Pakistan, Senegal, Tanzania, Togo, and Uganda
1. Candidates in these countries may arrange for payment directly with the Test Center where they plan to test or purchase a voucher and pay by bank transfer.
2. Since Pearson delivers Symantec exams via the third party channel, each Test Center establishes their own guidelines surrounding the payment methods they will accept. Most centers in these countries are prepared to assist these candidates to overcome this block.
6. How can candidates receive a payment receipt for their exam appointments?
When candidates pay for an exam with a credit card a payment confirmation email (in English) is automatically sent to the candidate. The candidate may print this email as their receipt. If they do not receive the automated email, they should check their spam filter or contact Pearson VUE at www.PearsonVUE.com/Symantec/contact.
7. If candidates have issues obtaining a Symantec CertTracker account or questions regarding their
existing Symantec CertTracker account, where should they go for assistance?
Candidates can find answers to questions pertaining to their Symantec CertTracker account on the Symantec website –or they can email [email protected] .
8. How far in advance do candidates need to cancel or reschedule their exam appointments?
Candidates taking proctored exams must cancel or reschedule their exam appointments no later than 24 hours before the appointment date. Example: If your appointment is scheduled for 12pm
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Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
tomorrow, you must cancel/reschedule no later than 12pm today. A refund will be issued for cancelled transactions with appropriate 24 hour notification.
Testing Process:
1. If a candidate fails an exam at Prometric before the transition date, will they still need to adhere to
the Symantec retake policy before retaking the exam at Person VUE?
Yes. The retake policy remains in place. For more details, please review the Symantec retake policy.
2. Will Pearson VUE offer all Symantec exams?
Yes. All Symantec IT exams that were available at Prometric will be available through Pearson VUE.
Candidates are encouraged to watch this video about what to expect at a Pearson VUE test center.
3. Are exams published on the same schedule worldwide?
Exams will be available on the same schedule worldwide in English at Pearson VUE. Translations will be determined on a country-by-country basis.
4. Where are Pearson VUE Test Centers located?
Pearson VUE currently has more than 5,000 Pearson VUE Testing Centers in more than 175 countries. Symantec testing will be available at Pearson VUE test centers worldwide. You will be able to find a Pearson VUE test center near you by using the Test Center Locator.
5. Will exams be available at the same testing centers as with the previous testing partner?
Not necessarily. Pearson VUE has over 5,000 test centers in 175 countries worldwide. The easiest way to locate one near you is to use the Test Center Locator .
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Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
6. What if a candidate already has a Symantec exam scheduled with Prometric?
If the test is scheduled to take place on or before June 23, 2013, the last day to take a Symantec exam at Prometric, then no action is required. However, if a candidate has a test scheduled to take place after this date, he or she will need to cancel the exam with Prometric in order to receive a refund. The test can then be scheduled with Pearson VUE.
Please Note: If a candidate cancels an exam outside of the cancellation window described in the confirmation email from Prometric, they will lose their exam fee — whether paid by credit card or voucher. Only Prometric can provide refunds for exams scheduled at a Prometric test center. Please contact Prometric with questions.
If a candidate has a pre-paid Prometric voucher, it will expire if not redeemed and exam completed at Prometric by June 23, 2013. Prometric will not offer refunds for any pre-paid voucher that is not redeemed by June 23, 2013.
7. Are the Symantec exams on the Pearson VUE system formatted differently?
No. Although the look and feel of the Pearson system may be a little different, the exam questions and scoring will not change. Candidates do not need to adjust their training and preparation plans because of the move to Pearson VUE. Exams are delivered in multiple-choice format, with each having approximately 65-80 questions. It’s common for the exams to contain exhibits/graphics.
8. Will the exam names change?
No. The exam names for current exams which are being migrated from Prometric to Pearson VUE will remain the same.
9. How will candidates receive information about their exam appointment?
An email with the appointment details will be sent to the candidate after scheduling a proctored exam. It will include the date, time of the appointment, location of the test center and directions. A copy of the online confirmation should be printed out and saved as confirmation of the appointment. Pearson will also send candidates a reminder email if an exam is scheduled with 5 or more business days in advance. Exam appointment confirmation emails are available in Chinese, English, Japanese, and Korean.
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Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
10. Will the test fees change?
For customers, the exam fees set by Symantec will remain the same at Pearson VUE as compared to
Prometric. Exam prices vary by country and region. In the United States, the cost is $150 per exam.
Find out about the cost of an exam in your country.
For partners and employees, test fees are set by Symantec at $45 USD.
11. Can Pearson VUE test centers accommodate candidates with special needs?
Yes, Pearson VUE and Symantec may allow accommodations to candidates who are identified as having special needs. Candidates should email requests to [email protected]. Once the request is approved by Symantec, candidates should email Pearson VUE at [email protected] to schedule their proctored exam.
12. How will candidates receive their score reports?
When taking a proctored exam in a Pearson VUE test center, candidates will receive a print-out of their score report before they leave the test center.
13. What will happen to the candidate records and testing history of those who have previously taken
a Symantec exam with Prometric?
All records are the property of Symantec, and this information will remain with Symantec. Likewise, all new records created through Pearson VUE will be forwarded to Symantec for processing and storage. Please contact Symantec at [email protected] with questions.
14. If someone has already taken exams with Prometric, do their exams remain valid? Can they finish
their certification with Pearson VUE?
Yes, after creating a profile within CertTracker, candidates will simply schedule their next exam through this portal. Because all previous and future results are the property of Symantec, this transition will not affect existing certifications or certification paths. All exam history is available within in CertTracker.
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Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
15. When can candidates expect to see their Pearson VUE exam results reflected in Symantec’s
CertTracker system?
Pearson VUE is required to submit exam results to Symantec within 2-5 business days after completion of an exam; the results are then uploaded into CertTracker. During the transition period, please be aware that there may be slight delays in the processing of exam data. If you have ongoing problems getting exam results or having them reflected in Symantec’s CertTracker system, please contact Symantec at [email protected].
Note Regarding Score: Certification examination scores are “provisional” to all candidates who meet the exam cut score until the results have been validated. Candidate exam results identified with exam security violations or which otherwise violate Symantec’s testing policies will receive “invalidated” examination results. Validation of certification examination results and posting to CertTracker normally takes 2-5 business days. As soon as your certification exam score posts to CertTracker, you will receive an automated message via email.
16. What will happen to a candidate’s exam records at Prometric?
Your Symantec testing and certification data, past and future, is the property of Symantec and available to candidates through their candidate record in CertTracker. Existing candidate records, testing, and accreditation & certification history remains with Symantec through this transition and is maintained in your CertTracker account. Please contact [email protected] if your Prometric exam results are not reflected in CertTracker.
17. Does the Symantec Corporate Confidentiality Agreement change in any way with the transition
from one testing vendor to another?
No, the Symantec Corporate Confidentiality Agreement is valid for all exams administered by either Prometric or Pearson VUE. The agreement can be found on the Symantec Testing Policies and Exam Security webpage.
Vouchers:
1. Will Pearson VUE accept Prometric vouchers?
Pearson VUE will accept valid Prometric exam vouchers for Symantec exams. Candidates only need to provide the Prometric voucher number when registering for their exam with Pearson VUE.
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Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
2. What types of Prometric vouchers exist?
Prometric has three (3) types of vouchers:
1) Pre-paid vouchers: Vouchers paid in advance, that a candidate or representative of a candidate or group of candidates, purchased prior to a candidate registering for an exam. For example, candidates who purchased a training bundle or standalone certification voucher from Symantec Education Services received pre-paid vouchers.
2) Pay-upon-redemption (PUR) vouchers: No pre-payment occurred. If applicable, payment is expected upon registering for an exam.
3) Symantec pre-paid training bundle vouchers: Vouchers purchased directly from Symantec Education Services as part of a training bundle.
3. I have an unexpired Prometric voucher but have not scheduled my exam yet. What do I do?
You can schedule your exam with Prometric as long as the exam is taken on or before June 23, 2013. Starting June 26, 2013, unused Symantec training bundle vouchers and pay-upon-redemption (PUR) Prometric vouchers that have not expired will be valid in the Pearson VUE system. You will be able to schedule an exam at Pearson VUE using your Prometric voucher on or after June 26, 2013.
4. What are the reasons why a Prometric voucher will not be accepted at Pearson VUE?
Reasons why a voucher may not be accepted:
The voucher number is being entered incorrectly
The voucher is trying to be used in a country/region it is not valid for
The incorrect exam code is being used
The voucher is expired or has already been used
The test date chosen is beyond the voucher expiration date (exams must be taken prior to the expiry date)
The voucher number is being entered in the incorrect location versus in the “Voucher Number” field
5. Will Prometric vouchers be valid after the transition date? Will candidates still be able to use these
existing vouchers?
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Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
If a candidate does not take their exam at Prometric by June 23, 2013, they may use their pay-upon-redemption voucher to schedule and take an exam with Pearson VUE on or after June 26, 2013 (as long as the exam appointment falls within the voucher’s original expiration date).
If a candidate has a pre-paid Prometric voucher, it will expire if not redeemed and exam completed at Prometric by June 23, 2013. Prometric will not offer refunds for any pre-paid voucher that is not redeemed by June 23, 2013. The exception is for candidates who received a certification voucher from Education Services, as part of a training bundle, will have vouchers honored by Symantec.
PLEASE NOTE: When entering a Prometric voucher in the Pearson VUE registration system, please make sure to enter them exactly as they appear (excluding hyphens and/or dashes) .
6. If a candidate is trying to schedule an exam at Pearson VUE and their voucher will not work, what
should they do?
If trying to use an existing Prometric voucher to schedule for an exam at Pearson VUE, candidates should ensure that the voucher does not apply to any of the reasons listed in the bullets above. If none of those reasons above correct the problem:
In the normal course of registering for your Symantec exam, the team at Pearson VUE will begin the process of assisting candidates with any issues they may experience, including voucher issues, and will begin this process, including contacting Symantec if appropriate.
If a candidate has a pre-paid Prometric voucher, it will expire if not redeemed and exam completed at Prometric by June 23, 2013. Prometric will not offer refunds for any pre-paid voucher that is not redeemed and an exam completed by June 23, 2013.
If problems continue to occur after checking the reasons above or you are unsure if an exam voucher is valid (e.g., if candidates are unsure of the expiration date) at Pearson VUE or Prometric, please contact Symantec at [email protected] for further assistance – and provide the voucher number, expiration date, exam type and origin of voucher.
Do I have to buy a voucher to purchase an exam?
No, individual candidates may also use a credit card to schedule or purchase an exam.
Where can Pearson VUE vouchers be purchased?
Pearson VUE vouchers can be purchased through the Pearson VUE Voucher Store.
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Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
Please Note: While pre-paid vouchers offer convenience to some purchasers, candidates do not need to purchase a voucher to schedule an exam, but may make a direct payment with their credit card in the test registration system at the time of scheduling.
Where should Symantec Regional offices go to arrange purchase orders to use as payment for
vouchers?
Pearson VUE vouchers can be purchased through the Pearson VUE Voucher Store. If you experience any problems, please send an email to Symantec at [email protected] with your purchase order requests.
Delivering Symantec Exams at Your Organization:
1. How can my organization become a Pearson VUE test center?
It’s easy to join the Pearson VUE Authorized Test Center network if you meet basic requirements. You’ll find an application, technical specifications and instructions at www.PearsonVUE.com/pvtc/join.
2. My organization is currently a Pearson VUE test center. Do we need to renew our agreement?
No. Pearson VUE does not plan to make any changes to the authorized testing center agreement.
General:
1. Where can I find more information about Symantec’s Certification Program?
All the information you need to know about the Symantec Certification Program is located at http://go.symantec.com/certification. Visit this website to learn more about the Symantec Certified Specialist (SCS) and Symantec Certified Professional (SCP) certification tracks. Certification is optional for partners.
Learn about additional Symantec Certification Program frequently asked questions (FAQs).
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Symantec to Partner with Pearson VUE for Global Exam Testing - Frequently Asked Questions (FAQs)
2. Does Symantec’s Certification Program count toward Partner Program requirements, authorization,
and benefits?
End user certification does not count toward Partner Program requirements. To learn more view this FAQ sheet (PDF).
Partners can learn about the Symantec Partner Assessment Program and technical assessments that
lead to becoming a Symantec Technical Specialist (STS).
3. What is the Symantec Certification Program?
The Symantec Certification Program provides rigorous, objective assessments of Symantec technical expertise through securely proctored, computer-based, multiple-choice exams (based on real-world job tasks). The program validates the skills and technical competencies necessary for Symantec professionals to efficiently implement, administer, and maintain their data protection, high availability, and security environments utilizing Symantec solutions.
Successful completion of the programs’ current requirements will result in the achievement and reward of either a Symantec Certified Specialist (SCS) or Symantec Certified Professional (SCP) certificate.
4. Why should I earn a Symantec SCS or SCP certification?
Symantec certified candidates and their companies have the ability to gain industry recognition, competitive differentiation, greater productivity & results, increased user community satisfaction, and a tangible measure of their education investment.
Did you know that 76% of candidates and recruiters verified that Symantec Certification was discussed as part of the hiring process? Certification can open the door to increased visibility, better opportunities and new jobs in your industry. In today’s highly competitive environment, certification differentiates you as a professional who is serious about applied learning, making you an asset to a prospective employer. Read about the benefits of Certification for an Individual and Employer.
Contact the Symantec Certification Team: Can't find what you're looking for? If you have questions or need further assistance, send an email to [email protected].
