Syllabus sample

Course Design Guide (Tables Version)

Course Design GuideBSHS 471 Version 217

Course Design GuideCollege of Social SciencesBSHS 471 Version 2Mental Health and Crisis Interventions

Copyright 2009, 2004 by University of Phoenix. All rights reserved. XXXXXX, M.A., M.S., Psy.D

Course Description

Students will learn about the history and current status of the human services delivery system and the mental health services system. Appropriate protocols for assessing strategies will be examined and explored. Students will explore the skills, techniques, and uses of crisis intervention. Policies

Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents:

University policies: You must be logged into the student website to view this document.Instructor policies: This document is posted in the Course Materials forum.

University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality.

Course Materials

Scileppi, J. A., Teed, E. L., & Torres, R. D. (2000) Community psychology: A common sense approach to mental health. Upper Saddle River, NJ: Pearson/Prentice Hall

Kanel, K. (2003) A guide to crisis intervention (2nd ed.). Pacific Grove, CA: Brooks/Cole.

All electronic materials are available on the student website.

Week One: The Human Services Delivery System Within the Context of a General Systems Theory The Mental Health Services System

DetailsDue 07/16/2012Points4

Objectives1.1 Explore the position of human service delivery within American society.1.2 Examine the current status of the human services delivery system using general system theory.1.3 Describe the historical revolutions within the mental health services delivery system.1.4 Investigate the community mental health movement.

ReadingsRead Ch. 1 & 2 of Community Psychology: A Common Sense Approach to Mental Health.

Read the UOP material, "Paper on Skills and Characteristics of Mental Health Human Services Workers."

Read the UOP material, "Internet Search of Article and Written Report on the Design, Delivery, or Evaluation of a Human Service Program."

Read UOP material, "Paper on a Future Trend of Crisis Intervention in the Human Services Delivery System."

Read the following UOP Materials:

"Learning Team Presentation on a Self-Help Support System.""Learning Team Presentation on a Crisis Intervention Situation."

Read this weeks Electronic Reserve Readings.

ParticipationParticipate in class discussion.3

Discussion QuestionsRespond to weekly discussion questions.1

Learning Team InstructionsRead the following items, available at http://ecampus.phoenix.edu:

Learning Team CharterDirections for Completing Learning Team LogLearning Team LogDirections for Completing the Learning SummaryLearning Summary

Select Learning Team members who will work together throughout the course.

After Week One, Learning Teams will meet for 5 hours to complete the following activities and assignments.

Create the Learning Team Charter found on http://ecampus.phoenix.edu

Discussion of characteristics and skills brought to the mental health human services arena

As part of the development of your individual papers, Learning Team members will discuss various characteristics and skills which you feel people bring to a career in human services. Topics for the discussion should include:

Which personal characteristics do you consider essential for a successful career in human services? Which characteristics should be considered detrimental?

Are there specific skills which individuals need to have or develop before employment in the human services field? If so, which ones?

Where and how can skills be developed to help in the formation of a successful human services worker?

Is there such a thing as a "natural born helper"?

Describe someone in your life you believe would be an exemplary human services worker. What characteristics and skills does he or she possess

Learning Team members will begin online searches for information on specific programs within the human services field. They may choose a program in either the private or public sector. Additionally, they may choose to focus on how the program was designed, methodologies of the program's service delivery, or how the program is evaluated.

Refer to UOP Material, "Internet Search of Article and Subsequent Written Report on the Design, the Delivery, or the Evaluation of a Specific Human Service Program."

Week Two: The Concept of "Self Help" Supports as Part of Mental Health ServicesCoordination of Mental Health Services

DetailsDue07/23/ 2012Points19

Objectives2 2.1 Understand the role of self help and mutual help groups in the delivery of mental health services.2.2 Examine the rationale for the integration and coordination of services.2.3 Analyze the systems for the coordination of mental health service delivery.

ReadingsRead Ch. 3, 4, & 5 of Community Psychology: A Common Sense Approach to Mental Health.Read the UOP material, Paper on Skills and Characteristics of Mental Health Human Services Workers. Read this weeks Electronic Reserve Readings.

Quiz Quiz on weekly assigned readings 5



IndividualSkills and Characteristics of Mental Health Human Services Workers PresentationComplete the University of Phoenix Material: Presentation on Skills and Characteristics of Mental Health Human Services Workers located on the student website.See END OF SYLLABUS! 10

Learning Team InstructionsLearning Team participants will complete their online searches regarding the design, delivery, or evaluation of a specific human service program.

The Learning Team Meeting participants will discuss the specific crisis intervention situations of posttraumatic stress disorder, suicide, sexual assault, and woman battering. The discussion will be a preface to their presentation during Week Four or Five. Although the Learning Teams will present only one situation as assigned, they should review all the situations. Topics for discussion should include:

What are the background and major dynamics of the situation?What are some of the effective strategies for intervening in this situation?Are there any components of prevention that may be applied to this situation?What specific role(s) might a human services worker play in this situation?

These topics will form the sections of the Learning Team's presentation. The presentation should be 30 minutes in length and will be presented in either Week Four or Five depending on random assignment. The presentation will be graded on completeness of the information provided, how well the Learning Team worked together, and the insights developed by the group.

Week Three: Mental Health Service Design, Delivery, and Evaluation


Objectives3 3.1 Review the elements of community needs assessments.3.2 Examine the strategies of mental health services delivery.3.3 Appraise the components of the evaluation of services.

ReadingsRead Ch. 6, 7, 10, & 11 of Community Psychology: A Common Sense Approach to Mental Health.Read this weeks Electronic Reserve Readings.

Quiz Quiz on weekly assigned readings 5



Learning Team InstructionsHave a general discussion of the future trends for crisis intervention. Topics of discussion should include:

How has crisis intervention evolved into a human services subspecialty?What roles do volunteers and trained professional consultants play in provision of crisis intervention services?What are the "proactive-preventive models of crisis intervention" and how could they be employed in the future?How might the managed care system impact the provision of crisis intervention services?Why is the idea of networking and collaboration with other agencies becoming so important in the crisis intervention field?What are some of the future trends in crisis intervention and how might they impact the human services worker?How might communities in the future become involved in the formation of prevention strategies in crisis intervention?

This discussion will form the basis of the individual "Paper on a Future Trend of Crisis Intervention in the Human Services Delivery System" to be handed in during Week Five.

Learning Team Presentation on a Self-help Support System:

Be prepared to present the information gathered as a result of the research done in Learning Team Meeting Two.

Learning TeamLearning Team Presentation on a Self-help Support SystemAs a result of the lecture, discussion, and presentation on self-help and mutual help groups during Week Two, the Learning Team participants will choose a self-help support system to research and make a 15-20-minute presentation during Week Three. The participants can either review information online and/or interview a coordinator of a local system. Participants will divide the research and presentation into the following areas:

The philosophy of the self-help support system.The target population(s) served.The functions of the self-help support system.How the system interfaces with other programs or agencies.The role (if any) of human services workers at the support system.How and by whom the services of the support system are evaluated.What the recent outcomes are, both positive and negative, of the self-help support system's services.How the services of the support service could be improved.

The Learning Team presentation will be provided during Week Three. SEE END OF SYLLABUS! 10

Week Four: The Crisis Intervention Process

DetailsDue08/6/2012Points19

Objectives4 4.1 Explore the definition, characteristics, theories, and models of crisis intervention.4.2 Analyze the basic skills of effective crisis intervention.4.3 Study specific crisis intervention situations.

ReadingsRead Ch. 1, 2, 3, & 4 of A Guide to Crisis Intervention.Read this weeks Electronic Reserve Readings.

QuizQuiz on weekly assigned readings 5



Nongraded Activities and PreparationPaper on Future Trend of Crisis Intervention in the Human Services Delivery SystemContinue to individually prepare your papers on a future trend of crisis intervention in the human services delivery system to be handed in during Week Five.

Learning Team InstructionsPrepare the Learning Team Log.

Learning Summary

As a team, review the Directions for Completing the Learning Summary and Learning Summary. These materials can be downloaded from http://ecampus.phoenix.edu.

As a team, complete the Learning Team Table section of the Learning Summary. Be sure to discuss the Learning Team charter goals and results, then provide reflective commentary.

Individually, complete the Individual Questions for Reflection.

Submit and discuss the Learning Summary in Week Five. Submit one copy to your faculty member and retain one copy to help write your Learning Team Charter in the next course.

Learning TeamInternet Search for Article and Presentation on the Design, Delivery, or Evaluation of a Human Services Program

Complete the University of Phoenix Material: Internet Search for Article and Written Report on the Design, Delivery, or Evaluation of a Human Services Program located on the student website.

SEE END OF SYLLABUS!

10

Week Five: The Crisis Intervention Process


Objectives5 5.1 Explore the definition, characteristics, theories, and models of crisis intervention.5.2 Examine techniques of crisis intervention case management.5.3 Study specific crisis intervention situations.5.4 Discuss future trends in the field of crisis intervention.

ReadingsRead Ch. 5, 6, 7, 8, & 10 of A Guide to Crisis Intervention.Read this weeks Electronic Reserve Readings.

Quiz Quiz on weekly assigned readings WILL DROP LOWEST QUIZ!5



Learning TeamPresentation on a Crisis Intervention SituationComplete the following assignment prior to Learning Team Meeting Five. Learning Teams will give their presentations on a specific crisis intervention situation this week.

The Learning Team Meeting participants will discuss the following specific crisis intervention situations:

chemical dependencypersonal lossviolent behavior in institutionshostage criseshuman service worker's burnout

Although the Learning Teams will present only present one situation as assigned, they should review all the situations. Topics for discussion should include:

What are the dynamics and background of the situation?What are some of the effective strategies for intervening in this situation?Are there any components of prevention that may be applied to this situation?What specific role(s) might a human service worker play in this situation?How might this situation be impacted in the future by advancing technologies?

These topics will form the sections of the Learning Team's presentation. SEE END OF SYLLABUS!

Submit the appropriate completed sections of the Learning Team Logs.

Submit the Learning Summary. Each team member should submit one copy to the instructor and retain one copy to help write his/her Learning Team Charter in the next course.

Complete the Learning Team Evaluation and submit it to the instructor.10

IndividualPaper on Future Trend of Crisis Intervention in the Human Services Delivery SystemComplete the University of Phoenix Material: Paper on Future Trend of Crisis Intervention in the Human Services Delivery System located on the student website.

SEE END OF SYLLABUS! 25

Discussion Questions

Week One Discussion Questions

Describe the role of the human services worker in facilitating mental health care.

Describe how the Dohrenwend Model differs from the traditional approach to intervention. Use an example.

Describe the Ecological Model of community psychology and the contributions of the important theorists to the approach. Using an agency you are familiar with as an example, describe how a case manager might use this model to increase participation in one of its programs.

Which personal characteristics do you consider essential for a successful career in human services? Which characteristics should be considered detrimental?

Are there specific skills which individuals need to have or develop before employment in the human services field? If so, which ones?

Where and how can skills be developed to help in the formation of a successful human services worker?

Describe someone in your life you believe would be an exemplary human services worker. What characteristics and skills does he or she possess?

Week Two Discussion Questions

Why is primary prevention preferable to secondary prevention?

Describe the ethical issues in primary prevention and how a human services worker in an agency can avoid committing ethical errors.

Describe a self-help support system. Review information online and/or interview a coordinator of a local system in order to address the remaining questions:

What is the philosophy of the self-help support system?What is the target population(s) served?What are the functions of the self-help support system?How does the system interface with other programs or agencies?What is the role (if any) of human services workers at the support system?How and by whom are the services of the support system evaluated?What are the recent outcomes, both positive and negative, of the self-help support system's services?How might the services of the support service be improved?

Week Three Discussion Questions

How might a human services case manager use consultative services?

What is a community needs assessment? What is its purpose?

Describe how a community needs assessment might be performed by an agency.

How is the method of service delivery determined by the agency after a needs assessment has been made?

How is the delivery of services evaluated for effectiveness by an agency? (That is, how does the agency ascertain whether the chosen approach is working?) .

Describe the delivery of mental health services at a local agency. Contact someone at the agency that can tell you what services are offered, how the agency determined the need for those services in the community, and the process they are using to assess the effectiveness of their mental health services.

Week Four Discussion Questions

How has crisis intervention evolved into a human services subspecialty?

What roles do volunteers and trained professional consultants play in provision of crisis intervention services?

What are the "proactive-preventive models of crisis intervention" and how could they be employed in the future?

How might the managed care system impact the provision of crisis intervention services?

Why is the idea of networking and collaboration with other agencies becoming so important in the crisis intervention field?

What are some of the future trends in crisis intervention and how might they impact the human services worker?

How might communities in the future become involved in the formation of prevention strategies in crisis intervention?

These questions will form the basis of the individual "Paper on a Future Trend of Crisis Intervention in the Human Services Delivery System" to be handed in during Week Five.

Week Five Discussion Questions

Discuss the following specific crisis intervention situations by exploring the points listed below:

Chemical dependencyPersonal loss Violent behavior in institutionsSpousal abuse

Explore the following points for each of the above situations:

Using the ABC method, how might you proceed in this situation?Are there any components of prevention that may be applied to this situation?What specific role(s) might a human service worker play in this situation?How might this situation be impacted in the future by advancing technologies?

Week 2 UOP MATERIALPresentation ON SKILLS AND CHARACTERISTICS of MENTAL HEALTH HUMAN SERVICES workersThe purpose of this individual presentation is to allow students to consider what skills and characteristics they bring to the field of human services. The presentation may be narrative in design, providing events or learning situations where they have developed skills or refined characteristics for a successful career. The presentation should be between 5-10 minutes in length, and should include the title, agenda, conclusion and reference pages. Be sure to involve audience with handouts and questions. Week 3 UOP MATERIALLearning Team Presentation on a Self-Help Support SystemThe presentation will be divided into the portions outlined in the materials under Learning Team Meeting Two. Each presentation should be between 15-20 minutes in length. The presentations will take place during Week Three. They will be graded on completeness of the information presented, how the Learning Team coordinates its efforts, and insights developed from the groups research into the self help program.Week 4 UOP MATERIALInternet Search for Article and Presentation on The Design, Delivery, or Evaluation of a Human Service ProgramThe purpose of this search and presentation is to allow the student to use Internet or Online resources to investigate a human services program. The presentation should focus either on how the program was designed, how services are delivered, or how the program is evaluated.The presentation should be between 15-20 minutes in length and include title, agenda, conclusion and reference pages and will be graded on completeness, insights developed regarding the program, and grammatical correctness. The presentation will be due during Week Four. Be sure to involve audience with handouts and questions. Week 5 UOP MATERIALPaper on a Future Trend of Crisis Intervention in the Human Services Delivery SystemThe purpose of this paper is to allow the student to report on a future trend of crisis intervention following a general discussion during Learning Team Three. The paper should be between 5-10 pages in length not including the title and reference pages. It should contain an overview of the trend, how the trend will impact the practice of crisis intervention within the human services field, what challenges the trend will need to be met as a result of the impact, and some of their suggestions as to how the human service worker needs to proactively deal with this trend.The paper is due during Week Five. It will be graded on completeness, insights developed, and grammatical correctness. WEek 5 UOP MATERIALLearning Team Presentation on a Crisis Intervention Situation

The Learning Team Meeting participants will discuss the specific crisis intervention situations of posttraumatic stress disorder, suicide, sexual assault, and woman battering. The discussion will be a preface to their presentation during Week Four or Five. Although the Learning Teams will present only one situation as assigned, they should review all the situations. Topics for discussion should include: What are the background and major dynamics of the situation? What are some of the effective strategies for intervening in this situation? Are there any components of prevention that may be applied to this situation? What specific role(s) might a human services worker play in this situation? How might this situation be impacted in the future by advancing technologies?These topics will form the sections of the Learning Team's presentation. The presentation should be 30 minutes in length and will be presented in either Week Four or Five depending on random assignment. The presentation will be graded on completeness of the information provided, how well the Learning Team worked together, and the insights developed by the group.

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