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South Western Sydney Local Health District 1
SWSLHD Liverpool Hospital
A Facility of South Western Sydney Local Health District Operational Plan
2018 – 2020
Leading care, healthier communities
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 2
Table of Contents Introduction ................................................................................................................................................... 3
Map of South Western Sydney Local Health District ..................................................................................... 4
Values Framework ........................................................................................................................................ 5
Community Profile ........................................................................................................................................ 6
Facility Profile ............................................................................................................................................... 7
Strategic Directions ...................................................................................................................................... 8
Operational Plan Reporting and Monitoring Framework................................................................................ 9
SWSLHD Strategic Plan 2018 – 2021 – Applicable Strategies for Liverpool Hospital ................................ 9
Liverpool Hospital Specific Initiatives July 2018 – June 2020 .................................................................. 18
Appendix – SWSLHD Role Delineation Levels ........................................................................................... 20
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 3
Introduction The Liverpool Hospital Operational Plan aims to provide a practical framework to embed the South Western Sydney Local Health District’s six strategic directions into the culture and community of Liverpool Hospital:
• Safe, Quality Care • A Healthy Community • Collaborative Partnerships • A Healthcare System for the Future • Our People Make a Difference • A Leader in Research and Teaching.
Liverpool is home to an incredibly diverse and unique population and Liverpool Hospital aims to reflect this in both their workforce and in the services that are offered to the local community. Liverpool Hospital has strategic partnerships with the Ingham’s Institute, the University of NSW, Western Sydney University and the Liverpool City Council which have enabled and contributed to a number of key achievements in recent years. These achievements include the purchase and development of the Da Vinci Robot, the Cyclotron facility, the MRI Linear Accelerator, the Raptor Suite and the Phase II Clinical Trials Centre, which have set a precedent for the next stage of innovative research within the south Western community. In June 2018, the NSW Budget announced that Liverpool Hospital would receive $740 million to transform into a world class health, education, innovation and research precinct. The major expansion of the hospital will showcase Liverpool as a hub for innovation and emerging technologies. The redevelopment will include a new comprehensive and integrated cancer centre, an expanded emergency department, neonatal intensive care, maternity and critical care capacity. As well as the Districtwide operational objectives, after being successfully accredited in 2018, 2018-2020 will involve a number of key focus areas for Liverpool Hospital. These include a strong focus on quality and safety with the rollout and implementation of Version 2 of the National Safety and Quality Accreditation Standards, a more strategic and planned approach to patient flow and access in emergency, surgery and critical care specialties; and a comprehensive oversight of care pathways and community health outreach. Liverpool Hospital aims to be ‘Australia’s Safest Hospital’, which encapsulates the goals of the Liverpool Executive Leadership Team: excellent patient outcomes, engaged and empowered consumers, a proud community, an engaged and motivated workforce, a platform for research and teaching and an innovative approach to care delivery.
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 4
Map of South Western Sydney Local Health District
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 5
Values Framework
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 6
Community Profile
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 7
Facility Profile Liverpool Hospital is located in the suburb of Liverpool in the local government area of Liverpool and is 50 minutes from the Sydney CBD. It is in the NSW state electorate of Liverpool and in the federal electorate of Hughes. Liverpool Hospital is a principal referral group A1 hospital with principal tertiary affiliations to the University of NSW and University of Western Sydney but also providing an active education programme for medical practitioners, nurses and health professionals and a range of clinical placements for students from universities around Australia. It provides referral and district acute services to the Liverpool catchment and higher level tertiary care for South Western Sydney residents at mainly role delineation level 6, critical care for rural retrieval catchments and a supra regional catchment in brain injury. The Hospital has undergone a major redevelopment in recent years (Phase 1), with further redevelopment proposed to cater for demand to 2021 and beyond (Phases 2 and 3). Liverpool Hospital also houses the State Office of Preventative Health and sits within an education and health precinct which includes the Ingham Institute of Applied Medical Research, Clinical Schools of the University of New South Wales and University of Western Sydney, South West Private Hospital and South Western Sydney TAFE. Liverpool Hospital provides tertiary level care at mainly role delineation level 6. Liverpool Hospital provides clinical services in:
• Emergency Medicine • Surgical sub-specialties including general, cardiothoracic, ENT, colorectal, neurosurgery,
ophthalmology, orthopaedics, plastics, oral and maxillofacial, upper gastrointestinal, vascular, gynaecology, urology, head and neck, hand, trauma and paediatrics
• Medical sub-specialties including cardiology, endocrinology, gastroenterology, HIV/AIDS, dermatology, immunology, microbiology and infectious diseases, neurology / stroke, renal, aged care, pain management, respiratory, clinical genetics and rheumatology
• Cancer therapy including medical and surgical oncology, chemotherapy, haematology and radiation oncology
• Obstetrics, newborn care, neonatology and paediatrics • Intensive Care Unit/High Dependency Unit (ICU/HDU) and Neonatal Intensive Care (NICU) • Anaesthetic Services • Ambulatory Care Unit • Mental Health • Drug Health • Rehabilitation including the Brain Injury Rehabilitation Unit • Palliative Care • Imaging – interventional, PET, MRI, CT , nuclear medicine, general radiography, PACS/RIS
technology • Sydney South West Pathology Service (SSWPS) • The Clinical Skills Centre
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 8
Strategic Directions
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 9
Operational Plan Reporting and Monitoring Framework
SWSLHD Strategic Plan 2018 – 2021 – Applicable Strategies for Liverpool Hospital
ID STRATEGIC DIRECTION KEY PRIORITY AREA STRATEGY LOCAL ACTIONS TO SUPPORT
IMPLEMENTATION OF STRATEGY EXECUTIVE SPONSOR
(ELT) LOCAL LEAD TIMEFRAME
1.1 Safe, Quality Care Consistently safe Implement the Safety Essentials program
across all facilities and services
• Safety essentials are discussed, and staged via the “Transforming your Experience Implementation Committee”
Director Clinical Governance
Patient Safety and Quality Manager
Dec-21
1.2 Safe, Quality Care Consistently safe
Implement the Feeling Safe in the Emergency Department project to enable better care of patients with a mental health condition in Emergency Departments
• Established working group to implement recommendations from the project to improve care of the mental health patient in the emergency department environment
Director Nursing & Midwifery
Director Nursing & Midwifery Services
Dec-19
1.3 Safe, Quality Care Consistently safe
Develop and implement a Surgical and Procedural Care Plan which identifies the future location of services, expertise and equipment to improve patient safety
• Review and determine services that can be managed in other facilities across the district to support tertiary/quaternary service delivery at Liverpool Hospital
Director Operations
Director Medical Services Jun-19
1.4 Safe, Quality Care Consistently safe
Expand the use of electronic data management systems such as eMR2 and eMeds prescribing across the District to improve point of care clinical documentation
• eMeds clinical lead working group established to implement eMeds at Liverpool Hospital in late 2019
Chief Information Officer
General Manager
Dec-20
1.6 Safe, Quality Care Outstanding Quality
Implement the R.E.A.C.H. program across all relevant units to strengthen responsiveness to patient, carer and family concerns about deteriorating patients
• REACH has been implemented at Liverpool Hospital in all areas with the exception of ED, ICU and Mental Health Units.
• REACH is governed by the REACH committee and is also an agenda item at the deteriorating patient committee.
Director Clinical Governance
Patient Safety and Quality Manager Dec-20
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 10
ID STRATEGIC DIRECTION KEY PRIORITY AREA STRATEGY LOCAL ACTIONS TO SUPPORT
IMPLEMENTATION OF STRATEGY EXECUTIVE SPONSOR
(ELT) LOCAL LEAD TIMEFRAME
1.8 Safe, Quality Care Outstanding Quality
Expand SWSLHD Centres of Excellence to strengthen clinical care through delivering services linked to research, teaching and education
• Explore opportunities to partner with universities (UNSW, WSU, UW) and Ingham Institute to expand research and education across the organisation
Chief Executive
General Manager
Dec-21
1.9 Safe, Quality Care
Appropriate and timely care
Review models of care in Emergency Departments to improve responsiveness to weekend demand and improve consistency of service systems across the District
• The Emergency Department models of care are reviewed in conjunction with rosters to ensure appropriate mix and rosters. These will continue to be reviewed in line with activity and changes to the operational environment
Director Operations
Director Nursing & Midwifery Services/Director Medical Services
Jun-20
1.10 Safe, Quality Care
Appropriate and timely care
Invest in new technologies and models of care to reduce waiting time for elective surgery and improve the delivery of high quality, safe clinical care
• Establishment of strategic robot committee to monitor efficacy and use of the robot in theatre
• Participate in trials related to the automation of elective surgical theatre access
Director Operations
General Manager
Dec-21
1.12 Safe, Quality Care
Appropriate and timely care
Increase the accessibility of support provided to people and their families at end of life, including inpatient, community based and bereavement support services
• Implementation of the Advance Care Planning, End of Life and Palliative Care Strategic plan
• Identify opportunities in partnership with the palliative care team to support end of life discussion with families
Director Operations
Director Allied Health Dec-21
1.14 Safe, Quality Care
Evidence based and patient-centred care
Implement systems to capture patient reported outcomes in relation to physical and psycho-social needs to inform clinical decision making
• PROMPT-Care an integrated e-Health platform has been rolled out in cancer centre, with stage 2 pilot to commence – that enables timely clinical care and psychosocial feedback is obtained.
Director Clinical Governance
Patient Safety & Quality Manager
Dec-21
1.15 Safe, Quality Care
Evidence based and patient-centred care
Expand the use of real time consumer experience monitoring systems to improve the way feedback is captured
• Implementation of the my experience matters application for real time collection of consumer experience.
• Capture of consumer feedback via executive and leader rounds across the organisation
Director Clinical Governance
Patient Safety & Quality Manager
Jun-18
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 11
ID STRATEGIC DIRECTION KEY PRIORITY AREA STRATEGY LOCAL ACTIONS TO SUPPORT
IMPLEMENTATION OF STRATEGY EXECUTIVE SPONSOR
(ELT) LOCAL LEAD TIMEFRAME
1.16 Safe, Quality Care
Evidence based and patient-centred care
Implement the You Say, We Did program to provide evidence of changes implemented as a result of consumer feedback
• Implement the my experience matters surveys across the organisation and use feedback from this process to develop “you say, we did” across all departments in the organisation
Director Clinical Governance
Patient Safety & Quality Manager
Jun-20
1.17 Safe, Quality Care
Evidence based and patient-centred care
Develop and implement a procedure for open visiting hours in appropriate clinical settings in order to better meet the support needs of patients, families and carers
• Commence discussions with the community and consumer participation network around the opportunities for open visiting hours and devise a policy around this
Director Nursing & Midwifery
Director Nursing & Midwifery Services
Jun-19
1.18 Safe, Quality Care
Evidence based and patient-centred care
Invest in the delivery of a broad range of support services which recognise the psycho-social needs of people to achieve and maintain health or recover from injury, with a focus on implementing the Arts and Health Strategic Plan
• • Develop a plan of action to implement the Arts
and Health Strategic plan Director Allied
Health
Director of Allied Health
Dec-21
1.19 Safe, Quality Care Cultural safety
Improve cultural safety for people from diverse cultures through offering opportunities for staff to complete Respecting the Difference and other cultural competency training
• 80% of staff completed Respecting the Difference training by end 2018, 90% of staff completed by end 2019
• Increase cultural security for Aboriginal people, by ensuring appropriate identification and support through the hospital journey
Director Workforce
Director, Human Resources Dec-21
1.20 Safe, Quality Care Cultural safety
Enhance the Aboriginal Liaison Officer program across the District to improve the way hospitals meet the needs of Aboriginal people and communities
• Work with the Aboriginal Health committee to ensure the Aboriginal Liaison Officers have the necessary support to meet the needs of the Aboriginal community
• Ensure notable occasions are commemorated appropriately and respectfully
Chief Executive
General Manager
Dec-21
1.21 Safe, Quality Care
Accountability and governance
Implement the Enterprise Risk Management Policy Framework 2017 to further develop risk maturity and reduce exposure to risk
• Table the Enterprise Risk Management Policy Framework at the Risk Management Committee to ensure compliance with framework.
• Identify opportunities for improvement in risk management on an annual basis
Chief Executive
General Manager
Jun-21
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 12
ID STRATEGIC DIRECTION KEY PRIORITY AREA STRATEGY LOCAL ACTIONS TO SUPPORT
IMPLEMENTATION OF STRATEGY EXECUTIVE SPONSOR
(ELT) LOCAL LEAD TIMEFRAME
1.22 Safe, Quality Care
Accountability and governance
Review the capabilities of the Risk Management Information System to determine suitability to meet future risk management, clinical governance and internal audit requirements
• Participate in the evaluation process of products identified as suitable as a risk management system. Provide input to the potential use of a new system that will support clinician use and engagement with the tool
Chief Executive
Patient Safety & Quality Manager
Jun-19
1.23 Safe, Quality Care
Accountability and governance
Implement the Legislative Compliance Policy Framework 2017 to ensure processes are in place to support and enhance staff awareness of statutory and organisational reporting requirements
• Review the Legislative Compliance Policy Framework via the Risk Management Committee to ensure compliance.
• Complete education sessions to ensure that all members of the executive team and senior leadership team are aware of their obligations and requirement of reporting
Chief Executive
Patient Safety & Quality Manager Dec-20
1.24 Safe, Quality Care
Accountability and governance
Embed a District-wide Policy Framework to ensure the development and implementation of consistent policies, procedures and guidelines across all facilities and services
• Review policy and procedure implementation processes and ensure compliance with the Policy Framework.
• Table findings at the Executive Quality and Safety executive committee and ensure on going compliance with policy
Chief Executive
Patient Safety & Quality Manager
Dec-20
2.30 A Healthy Community
Prevention and early intervention
Implement the Child Protection in Your Hands Strategy to support staff to identify the caring responsibilities of adult patients and incorporate stressors and risk issues in care planning to improve child safety
• Ensure all appropriate staff have completed Child Protection Education
• Paediatrics model of care in development in preparation for redevelopment
Director Clinical Governance
Director of Nursing and Midwifery Services
Dec-21
2.31 A Healthy Community
Prevention and early intervention
Collaboratively implement the SWS Childhood Overweight and Obesity Action Plan 'Growing Healthy Kids'
• Review action plan and determine gaps in service delivery for Liverpool Hospital
• Determine opportunities to partner with Campbelltown as SWSLHD paediatric hub for district
Director Population Health
Dr Paul Chay, Head of Paediatrics
Dec-21
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 13
ID STRATEGIC DIRECTION KEY PRIORITY AREA STRATEGY LOCAL ACTIONS TO SUPPORT
IMPLEMENTATION OF STRATEGY EXECUTIVE SPONSOR
(ELT) LOCAL LEAD TIMEFRAME
2.32 A Healthy Community
Prevention and early intervention
Embed into clinical practice the identification of modifiable risk factors and referral to appropriate support services, with an initial focus on smoking and high body mass index
• Determine opportunities to partner with Health Promotion to ensure appropriate pathways and referrals are embedded with front line clinical teams
• Develop a methodology for capturing the information to determine further opportunities for improvement and referrals for patients in to community for follow up
Director Operations
General Manager
Dec-21
2.35 A Healthy Community
Prevention and early intervention
Develop an integrated network of drug and alcohol treatment intervention services to reduce the harm from substance use and increase access to treatment
• Work with our partners in Drug Health to determine opportunities for improving access for patients, and referrals to community based programs
• Develop information and resources for front line clinical staff to ensure that patients who require support can access in community based settings
Director Operations
General Manager
Dec-21
3.44 Collaborative Partnerships
Consumer, patient and carer involvement
Increase the number and diversity of people participating in formal Consumer and Community Participation processes to better represent the views of the local community
• Regular meetings with the Community Participation Coordinator to identify opportunities to increase the number and diversity of people participating at Liverpool Hospital
• Engage the local council, schools and community groups to improve diversity and mix of participation
Chief Executive
Patient Safety & Quality Manager Jun-18
3.45 Collaborative Partnerships
Consumer, patient and carer involvement
Increase the involvement of children and young people as partners in care, consistent with the Charter on the Rights of Children and Young People in Healthcare Services in Australia
• Consider opportunities for implementing a child and youth advisory group for Liverpool Hospital
• Ensure that children and young people participate in appropriate feedback opportunities such as my experience matters, to embed suggestions and changes to enhance their health care journey
Director Clinical Governance
Patient Safety and Quality Manager Dec-21
3.46 Collaborative Partnerships
Consumer, patient and carer involvement
Build staff capacity to understand and initiate consumer participation approaches to their clinical and non-clinical practice
• Develop capacity and capability within the community participation network to support staff in embedding consumer participation in clinical and non-clinical roles.
Chief Executive
Manager Community Participation Dec-21
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 14
ID STRATEGIC DIRECTION KEY PRIORITY AREA STRATEGY LOCAL ACTIONS TO SUPPORT
IMPLEMENTATION OF STRATEGY EXECUTIVE SPONSOR
(ELT) LOCAL LEAD TIMEFRAME
3.48 Collaborative Partnerships
Genuine engagement and communication
Implement a core District wide communication program to support effective communication with patients and staff
• Implement Core Chat • Determine alternate opportunities to
communicate between clinical teams to ensure that appropriate and timely handover of information occurs
• Determine opportunities for organisational communication that is real time, and not reliant on email/paper
Director Workforce
Director of Human Resources
Dec-20
3.52 Collaborative Partnerships Strategic partnerships
Build on partnerships with the NSW Ambulance Extended Care Paramedic Program
• Commence regular meetings with Executive teams and NSW Ambulance
Director Operations
General Manager Dec-21
3.56 Collaborative Partnerships Strategic partnerships
Establish innovative partnerships models with the private sector to reduce the cost of providing and replacing high end technology
• Determine feasibility of managed equipment service arrangements
• Work with private industry to determine partnership opportunities
Director Finance
Director Finance/General Manager
Dec-21
3.57 Collaborative Partnerships Funding opportunities
Widely promote South West Giving to facilitate fundraising from the local community, consumers and staff
• Explore opportunities to promote South West giving through fundraising events at the hospital Chief
Executive
General Manager Dec-21
4.67 A Healthcare System for the Future
Building and adapting for the future
Invest in the development of a public robotic surgery program to enable access to state-of-the-art surgical techniques which reduce the amount of time patients spend in hospital
• Enhance current robotic program as clinically indicated and able
• Ensure appropriate access to robotic surgery as monitored via the robotic steering committee
• Monitor performance – clinical and financial – to ensure long term viability and sustainability
Director Operations
General Manager
Dec-21
4.68 A Healthcare System for the Future
Building and adapting for the future
Implement existing plans addressing future healthcare development, including the SWSLHD Cancer Plan and SWSLHD Advance Care Planning, End of Life and Palliative Care Plan
• Review all plans with the clinical teams and determine areas that require implementation
Director Operations
Director of Nursing and Midwifery, Director of Medical Services
Dec-21
4.69 A Healthcare System for the Future
Building and adapting for the future
Expand existing Wi-Fi capability and incorporate digital readiness into new health care facilities
• Develop an ICT strategy and implementation plan as part of the redevelopment that encompasses Wi-Fi capability and connectivity
Chief Information Officer
Director of Corporate Services
Dec-21
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 15
ID STRATEGIC DIRECTION KEY PRIORITY AREA STRATEGY LOCAL ACTIONS TO SUPPORT
IMPLEMENTATION OF STRATEGY EXECUTIVE SPONSOR
(ELT) LOCAL LEAD TIMEFRAME
4.72 A Healthcare System for the Future
Networked and integrated services
Develop Emergency Department avoidance strategies in collaboration with the residential aged care and primary health sector to improve community based management of chronic disease and end of life care
• Evaluate the Geriatric Outreach service for effectiveness of avoidance strategies
• Determine opportunities to work with the Primary and Community Care team to develop collaborative strategies that result in ED avoidance
• Determine opportunities with the primary health network to partner in hospital avoidance programs
Director Operations
General Manager
Dec-21
4.73 A Healthcare System for the Future
Networked and integrated services
Extend the hours of operation of designated ambulatory services to improve access and flexibility to meet consumer needs
• Review current outpatient configurations to determine opportunities for extending hours in line with resource requirements to extend hours
• Survey patients across selected specialities to determine if this is an opportunity for us to improve patient satisfactions and access
Director Operations
General Manager
Dec-21
4.74 A Healthcare System for the Future
Networked and integrated services
Increase access to acute or post-acute services delivered in community or ambulatory settings to provide more accessible services to the community and reduce the need for Emergency Department presentations and inpatient admissions
• Review current acute/post-acute configurations to determine opportunities for extending hours in line with resource requirements to extend hours
• Develop a plan with the Primary Health Network and Primary and Community Health to determine opportunities to support acute and post-acute care
Director Operations
General Manager
Dec-21
4.76 A Healthcare System for the Future
Agile and innovative care
Implement evidence based models of care in priority clinical areas identified through the Leading Better Value Care initiative to improve health outcomes, improve the experience of care and provide efficient and effective care
• Establish a clinical variation working group to ensure that we are delivering appropriate care
• Evaluate Phase 1 LBVC strategies to determine effectiveness and ensure that they are delivering the outcomes as intended
Director Finance
Director Allied Health
Jun-19
4.80 A Healthcare System for the Future
Responsive to community diversity
Grow the use of telehealth models of care to support people living in rural areas of the District and beyond to access specialist expertise
• Identify early adopters/supporters of telehealth as pilot services and determine feasibility to increase use
• Consider options for services outside the LHD to utilise telehealth and partner to trial
Chief Information Officer
General Manager
Dec-21
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 16
ID STRATEGIC DIRECTION KEY PRIORITY AREA STRATEGY LOCAL ACTIONS TO SUPPORT
IMPLEMENTATION OF STRATEGY EXECUTIVE SPONSOR
(ELT) LOCAL LEAD TIMEFRAME
4.83 A Healthcare System for the Future
Responsive to community diversity
Develop services to provide improved access, care coordination and self-management of chronic and complex conditions, with a focus on clients from a CALD background
• Extend model of care work broader than the services impacted by the redevelopment to consider those patients from a CALD background
• Implement the ICPCC model of care
Director Operations
General Manager
Dec-21
5.87 Our People Make a Difference
Workforce for the future
Strengthen the professional development review process and increase uptake of professional development plans to support staff to achieve their career goals and meet the needs of the community
• Discussion of professional development reviews through executive workforce committee to develop strategies for meaningful, engaging review process. Strategies to be tracked via this committee to ensure progress and implementation, which will align with transforming your experience strategies.
Director Workforce
Director Human Resources
Dec-18
5.88 Our People Make a Difference
Workforce for the future
Build the Nurse Practitioner workforce across hospital and community settings to provide more timely and responsive expert clinical care
• Development of nursing workforce plan to enable development of suitable workforce for patient cohort
• Ensure that budget supports implementation of this workforce
Director Nursing & Midwifery
Director Nursing & Midwifery Services
Jun-20
5.89 Our People Make a Difference
Workforce for the future
Develop a SWSLHD Volunteer Program to coordinate the engagement and support of volunteers
• Implement the SWSLHD volunteer program • Review the current Liverpool Hospital volunteer
program to determine opportunities for improvement in the volunteer program
Director Workforce
Director of Human Resources Dec-20
5.91 Our People Make a Difference
Culture of respect and compassion
Review the SWSLHD On-Boarding Program to ensure alignment with Transforming Your Experience
• Discussion of on boarding program through executive workforce committee to develop strategies for meaningful, engaging onboarding. Strategies to be tracked via this committee to ensure progress and implementation, which will align with transforming your experience strategies
Director Workforce
Director Human Resources
Dec-18
5.92 Our People Make a Difference
Culture of respect and compassion
Develop and implement a District wide coaching and mentoring program to support staff development
• Discussion of coaching and mentoring through executive workforce committee to ensure equitable access and appropriate allocation of mentors and coaches across the organisation
Director Workforce
Director Human Resources Jun-20
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 17
ID STRATEGIC DIRECTION KEY PRIORITY AREA STRATEGY LOCAL ACTIONS TO SUPPORT
IMPLEMENTATION OF STRATEGY EXECUTIVE SPONSOR
(ELT) LOCAL LEAD TIMEFRAME
5.94 Our People Make a Difference
Employer of choice Develop and implement a SWSLHD Workplace Safety and Wellbeing Program to support the physical, mental and emotional health and wellbeing of staff
• Develop a wellbeing program for staff of Liverpool Hospital, ensuring all occupational groups are involved
• Monitor progress via the Workforce Executive Committee
Director Workforce
Director Human Resources Jun-20
6.110 A Leader in Research and Teaching
Acknowledgement and recognition of research
Expand the research profile of SWSLHD through the establishment of new research institutes in priority areas including Robotics and Automation in Health, Innovation in Medical Technology, Cancer and Cardiovascular Disease and strengthen the roles of existing Research Institutes
• Ongoing continuation of the strategic robotic and automation committee at Liverpool Hospital
• Establishment of research user group through the redevelopment planning to ensure the future state is considered throughout the build
Chief Executive
Director Medical Services
Jun-20
6.113 A Leader in Research and Teaching
Continuous education, teaching and training
Investigate opportunities to increase the number of undergraduate student placements and post graduate fellows across all disciplines
• Track progress of student and post graduate numbers through workforce executive, and ensure that all professional groups are considered throughout the planning of placements and employment opportunities.
• Determine options to engage with local schools and technical colleges to identify further opportunities for young people to enter the workforce and gain meaningful employment.
Director Workforce
Director Human Resources
Dec-19
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 18
Liverpool Hospital Specific Initiatives July 2018 – June 2020
ID STRATEGIC DIRECTION
STRATEGY ACTIONS TO SUPPORT IMPLEMENTATION OF STRATEGY FACILITY EXECUTIVE SPONSOR
LOCAL LEAD TIMEFRAME
1 Safe, Quality Care
Implement Data Integrity Project to improve quality of data inputted into clinical information systems
• Develop Handbook for Staff • Undertake audits • Deliver staff education
Director of Corporate Services
Business Manager, Outpatient Services
June 2019
2 Safe, Quality Care
Access and Performance (Emergency and Surgery)
• Development of an action plan to support improved access and performance
• Engagement of executive and senior clinicians to support improved and sustained performance
General Manager Sustainable Access Manager
June 2019
3 Safe, Quality Care
Comprehensive Care • Review committees/working groups to support comprehensive care, and that outcomes are reported to the highest level of governance
• Ensure appropriate multidisciplinary representation on working groups to achieve the best outcomes for patients
Director of Nursing and Midwifery
Director Allied Health
June 2019
4 Our People Make a Difference
Committee Restructure • Review current committee structure and make changes to ensure that governance is strengthened from the highest level of the organisation
• Ensure that the committee restructure places patients, staff and consumers at the forefront of decision making every time
• Ensure that the National Standards V2 are embedded into the right committee to ensure that governance is optimised and standards/actions are met
General Manager Executive Officer December 2018
5 Safe, Quality Care
Implement National Standards V2 • Continue with accreditation committee to embed version 2 into business as usual practices
• Identify clinical champions to ensure success across the accreditation program
Patient Safety & Quality Manager
Quality and Accreditation Manager
June 2020
6 A Health Community / Collaborative Partnerships
Ambulatory Care/Outpatient Services • Review outpatient and ambulatory services to determine options for improvement
Director of Medical Services
Outpatient Manager
August 2019
7 A Healthcare System for the Future
Develop partnership between the facility, SWSPHN and Community Health
• ICPCC implementation • Develop clinic referral and Health Pathways capacity • Complete
Director of Allied Health
Director of Allied Health
December 2019
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 19
ID STRATEGIC DIRECTION
STRATEGY ACTIONS TO SUPPORT IMPLEMENTATION OF STRATEGY FACILITY EXECUTIVE SPONSOR
LOCAL LEAD TIMEFRAME
8 A Healthcare System for the Future
Pilot Rapid Access clinic for ED representations addressing Pain and Psychosocial factors
• Seek ACI and LHD support for pilot • Engage Community Health and align with ICPCC implementation
plan • Draft model of care for pilot
Director Allied Health
Emergency Dept CNC Director Emergency Department
June 2018
9 Safe, Quality Care
Develop model of care, community referral pathways and prioritisation guidelines for allied health in cancer services
• Psychology guideline development and service criteria • Social Work priority • Partnerships with community providers to promote physical activity
Director Allied Health
Director Allied Health
June 2018
10 Our People Make a Difference
Implement senior clinician mentoring program to promote succession planning and support multidisciplinary models of care
• Determine opportunities for mentoring both internal and external to SWSLHD
• Determine opportunities for mentoring outside the allied health profession to support leadership and development opportunities
General Manager Director Allied Health
March 2019
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 20
Appendix – SWSLHD Role Delineation Levels Service B’town
Lidcombe Bowral Braeside Camden Campbell town Fairfield Liverpool
Core Services
Anaesthetics and Recovery 5 3 NPS 1 5 3 6 Operating Suites 5 3 NPS 1 5 3 6 Close Observation Unit NPS 3 NPS NPS NPS NPS NPS Intensive Care 5 NPS NPS NPS 5 4 6 Nuclear Medicine 5 4 4 4 4 4 6 Radiology / Interventional 5 4 4 3 5 3 6 Pathology 5 3 4 2 5 4 6 Pharmacy 5 3 4 4 5 4 6
Clinical Services ED Emergency Medicine 5 3 NPS 2 5 3 6
Medi
cine
Cardiology / Interventional 4 3 NPS NPS 4 3 6 Clinical Genetics NPS NPS NPS NPS NPS NPS 6 Dermatology 3 3 NPS NPS 3 NPS 6 Endocrinology 5 3 NPS NPS 5 3 6 Gastroenterology 6 3 NPS NPS 5 3 6 General and Acute Medicine 6 3 NPS NPS 5 3 6 Geriatric Medicine 6 4 NPS NPS 5 3 5 Haematology 3 NPS NPS NPS 3 NPS 6 Immunology 4 2 NPS NPS 5 NPS 6 Infectious Diseases 5 2 NPS NPS 5 2 6 Neurology 5 3 NPS NPS 5 3 6 Medical Oncology 5 3 NPS NPS 5 1 6 Radiation Oncology 4 NPS NPS NPS 5 NPS 6 Palliative care 3 3 6 6 3 3 6 Rehabilitation 5 2 6 5 2 4 6 Renal Medicine 5 2 NPS NPS 4 3 6 Respiratory and Sleep Medicine 5 3 NPS NPS 5 3 6 Rheumatology 5 2 NPS NPS 5 2 6 Sexual Assault Services 3 1 NPS NPS 3 1 4 Sexual Health and HIV Medicine NPS 1 NPS NPS 2 NPS 4
Surg
ery
Burns 2 2 NPS NPS 2 2 4 Cardiothoracic Surgery NPS NPS NPS NPS NPS NPS 6 Ear, Nose and Throat 5 NPS NPS NPS 4 NPS 6 General Surgery 5 3 NPS NPS 4 3 6 Gynaecology 5 3 NPS NPS 5 3 6 Neurosurgery 4 NPS NPS NPS NPS NPS 6 Ophthalmology 5 3 NPS NPS 3 NPS 6
Oral health 3 3 NPS 3 3 3 4
Orthopaedic Surgery 5 3 NPS NPS 5 3 6 Plastic Surgery 5 NPS NPS NPS NPS NPS 6 Urology 5 NPS NPS NPS 5 NPS 6 Vascular Surgery 4 NPS NPS NPS NPS NPS 6
Liverpool Hospital Operational Plan 2018 – 2020
South Western Sydney Local Health District 21
Service B’stown Lidcombe Bowral Braeside Camden Campbell
town Fairfield Liverpool Ch
ild an
d fa
mily
Hea
lth
Serv
ices
Child and Family Health 4 2 NPS 5 5 5 6 Child Protection Services 3 3 NPS 1 4 4 4 Maternity 4 3 NPS 1 4 3 6 Neonatal 3 2 NPS NPS 3 3 5 Paediatric Medicine 4 3 NPS NPS 5 3 4 Surgery for Children 3 2 NPS 2 3 3 4 Youth Health 4 2 NPS NPS 4 3 4
Ment
al He
alth
and
Drug
and
Alco
hol
Serv
ices
Child/Adolescent Mental Health (I/P) 3 NPS NPS NPS 5 NPS 3
Child/Adolescent Mental Health (Community) 3 3 NPS NPS 3 3 4
Adult Mental Health (Inpatient) 5 1 NPS NPS 5 NPS 5
Adult Mental Health (Community) 4 4 NPS NPS 4 4 4
Older Adult Mental Health (I/P) 2 NPS 2 NPS NPS NPS 1
Older Adult Mental Health (Community) 4 2 2 3 2 2 4
Drug and Alcohol Services 6 4 NPS 3 6 6 6
Com
mun
ity
Base
d
Aboriginal Health 4 2 2 4 4 4 6
Community Health 4 4 NPS 4 4 4 4
Notes:
• NPS - No Planned Service • Role delineation levels are guided by NSW Health Guide to the Role Delineation of
Clinical Services 2018 accessible via https://www.health.nsw.gov.au/services/Publications/role-delineation-of-clinical-services.PDF
• Role delineation levels may be updated in line with 2018 review.