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SWOT Assessment Using Prepare the Malcolm Baldrige Model Quick Overview The Malcolm Baldrige Quality Improvement Program provides guidelines for improving quality within an organization. Ninety one criteria are evaluated and scored for assessing overall quality performance within the organization. The 91 criteria fall into seven categories, as summarized below: Maximum Your Percentage Score Score Score 1.0 Leadership 95 59 62% Color Scori 2.0 Information and Analysis 75 50 67% 3.0 Strategic Planning 60 39 65% 4.0 Human Resource Capital 150 98 65% 5.0 Process Management 140 105 75% 6.0 Quality and Operating Results 180 127 70% 7.0 Customer Satisfaction 300 204 68% Total Points 1000 682 68%  Scoring Each of the 91 criteria is assigned a percentage score based on two areas: 1) Implementation and Deployment - Did the organization use the proper methods and techniques to successfully launch and deploy the quality program, were the practices relevant, did they actually work for all targeted areas (production, customer service, supply chain management, etc.), has the practice been fully integrated into all parts of the organization, etc. 2) Actual Results - Measured outcomes an d performance levels clearly demonstrate improvement, the scope of improvement is wide, the improvement is permanent and sustainable, and the measured feedbacks are very reliable. General breaking points in percentage scoring: Percent Score Implementation and Deployment Actual Res Best in Class 100%Very strong improvement process supported Outstandin by hard evidence, completely depl oyed in all with both in parts of the organization. evidence t Excellent 80%Solid approach and deployment of quality Performan improv ement covering almost every part o f areas of t h th e or ga ni za ti on, str ong factual ev ide nce to be nc hmar k backup improvement process. Above Average 60% A sound approach has been used in the Improveme primary parts of the business. More Need more emphasis on improvement is needed to the organiz

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