Malcolm BaldrigeA w a r e n e s s P r o g r a m 2 0 1 4

Leadership is not solely about

producing result.

Its not measured only in

numbers.

Anonymous

Kenken Kabare

Priben kabare Yok opo kabare rek

Piye kabare

Gimane kabarnye

Napa habarNarai kabar

Pohaba

Ba a kabarnyo

Apa kareba

Au haba

Kumaha kabarna

Hadia duria

Kyapa habar pianAdaho niamu

Apa Kabar?

The

Speaker

@galih_baskoro

West Java Province, IndonesiaAfter graduated from Diponegoro University in 2008,@galih_baskoro joined PT PLN (Persero) and worked forAdipala CFSPP Project as a Project Management GroupStaff. Currently, he works as an Assistant Engineer ofProcurement Control, and a Gajah Mada UniversityPostgraduate student.Have interest in Strategic Planning, Risk Mgt., SupplyChain Mgt., and Asset Mgt.

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The Essence of OCDDefine Organization Change and Development

Hystory of Baldrige CriteriaWho invent Baldrige Criteria & the driven factors

The Baldrige CriteriaWhat it is and why we use it

What is our HomeWork?How do we participate in this program

The Essence of OCDOrganization Change & Development

Competition

People

Information

Processing &

Communication

The most powerful

pressure for

change are: Technology

Ideally, the organization will not only respond to change, but anticipate it, plan for it, and incorporate it into its org strategy

Continuous change process model whereby the org’s usual decision-making process handles the change to the new focus

May use a change agent who facilitates and manages the change process

Transition mgt is the process of ensuring business continues while change occurs

Managing Change

Organization Development

The process of planned change

through the knowledge of the behavioural sciences

not on financial or

technology considerations

Take a Holistic View - Get the big picture

Secure Top Mgt Support

Encourage Participation - Helps reduce the resistance and gets better solutions

Foster Open Communication - Will avoid info and control problems during transition

Reward Contributors - Reduce problems by motivating workers to want to change

6 step approachFor sucessful Organizational Development:

Consider Int’l Issues - Change is accepted differently in various cultures

The Hystory of Baldrige CriteriaWho invent it and what is the driven factors?

Who was

Malcolm baldrige ?

Malcom Baldrige is a Secretary of Commerce from1981 until his death in a rodeo accident in July 1987.

Baldrige was a proponent of quality management asa key to this to this country’s prosperity and long-term strength. He took a personal interest in thequality improvement act that was eventualy namedafetr him and helped draft one of the early versions.

In recognition of his contributions, Congress namedthe award in his honor.

Why was

the award established?

In the early and mid- 1980s, manyindustry & government leaders sawthat a renewed emphasis on qualitywas no longer an option for Americancompanies but a necessity for doingin an ever expanding, and moredemanding, competitive worldmarket.

But many American businesses either did not believe quality mattered for them, or

did not know where to begin

achieve

world-

class

quality

Baldrige award was envisoned as a standard of

excellence that would help US organizations

Leadership

Strategic planning

Customer and market focus

Measurement, Analysis, & Knowledge Management

Workforce focus

The baldrige award is given by the President of the US to business -manufacturing and service, small and large– and to education and

health care organizations that apply

and are judge in this areas:

Process management/ Operation Focus

Business result

Who ever won the awardMotorola Inc (2002)

The Ritz-Carlton Hotel Co. (1999)

3M Dental Products Division (1997)

AT&T Consumer Communications Services (1994)

Cadillac Motor Car Division (1990)

Federal Express Corp (1990)

c

Studied by NIST, Universities, & US General Accounting Office

The Malcolm Baldrige National Quality Award frameworkalso known as

Baldrige framework

The Baldrige Criteria

The Criteria for Performance Excellence

Baldrige Criteria is an integrated management framework that consider an organization’s entire system, including its :1. Leadership,2. Strategic Planning3. Customer Focus,4. Measurement, Analysis, & Knowledge Management,5. Workforce focus,6. Operation Focus,7. Results

The criteria are a set of questions about critical aspects of managing and performing as an organization

These questions work together as a unique, integrated performance management framework.

1delivering ever improving value to customers

2

improving overall organizational performance

The baldrige criteria are designed to helporganizations enhance their competitiveness byfocusing on two goals:

Operational Effectiveness

innovation management, intelligent risk, and strategic priorities

Work System and Core Competencies

The 2013-2014 Criteria

feature a renewed focus on :

Social Media

Leadership

Examines how senior executives guide the organization and how the

organization addresses its respondsibilities to the public and practices

good citizenship

Strategic Planning

Examines how the organization sets strategic directions and how it

determines key action plans.

Customer Focus

Examines how the organization determines requirements and

expectations of customers and markets.

Measurement, Analysis, &

Knowledge Management

Examines the management, effective use, and analysis of data

and information to support key organization processes and the

organization’s performance management system.

Workforce FocusExamines how the organization enables its workforce to

develop its full potential and how the workforce is aligned

with the organization’s objectives.

Operation FocusExamines aspects of how key production/ delivery and

support processes are designed, managed, and

improved

Businss Results

Examines the organization’sperformance and improvement inits key business areas: product andprocess results, customer-focusedresults, workforce-focused results,leadership and governance results,financial and market results.

Also examines how the organization performs relative to competitor.

What is our homework?How do we participate in this program?

….i am about to aks you the samequestion

Presented by: Galih H. Baskoro