Swap Tracker

AIRTEL SWAP AND KYC TRACKER - MAY

Country: Nigeria

Updated till: 4/19/2023

Distribution list To: Olusegun Ogunmefun; Abraham Onyemari

Updated by: Lagos KYC Team

Reviewed by: Lagos KYC Team

© 2013 - Airtel CSD - KYC | For Internal Circulation Only

Swap and KYC Tracker - Click Here

Dealer Swaps - Zones

Dealer Swaps - States

Swaps By All Channels

AIRTEL SWAP AND KYC TRACKER - MAY


Swap and KYC Tracker - Click Here

Dealer Swaps - Zones

Dealer Swaps - States

Swaps By All Channels

4/20/2023

Airtel Nigeria - KYC AND SWAP TRACKERDates 1-May 2-May 3-May 4-May 5-May 6-May 7-May 8-May

Week Day Wed Thu Fri Sat Sun Mon Tue Wed

KYC Daily Sync Count 34,739 48795 46833 32,201 15,091 50,584 52,733 51,451

Average Syncs 43,182

ealer Daily SwapsRequested 1,900 2,609 2,603 1,857 329 1,604 3,172 2,812

Done 1,335 1,900 2,038 1,444 244 1,214 2,260 2,036

Failed 565 709 565 413 85 390 912 776

Rejected 0 - - - - - - -

SWAPS WEEK 1 WEEK 2

Requested Done Refused % Done % Refused Requested Done Refused

Shops 4,993 4,790 203 96% 4% 5,303 5,111 192

Call Centre 7,481 6,222 1,259 83% 17% 8,204 6,974 1,230

Swap Team 1168 833 335 71% 29% 1381 1099 282

Dealers 14074 10435 3639 74% 26% 15454 11106 4348

Customer Operation 1722 1722 0 100% 0% 1917 1917 0

DHD 382 263 119 69% 31% 806 680 126

Total 29,820 24,265 5,555 81% 19% 33,065 26,887 6,178


SWAPS WEEK 4

Requested Done Refused % Done % Refused

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Channels

Channels

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Wed Thu Fri

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Wed Thu Fri

1-May

2-May

3-May

4-May

5-May

6-May

7-May

8-May

9-May

10-May

11-May

12-May

13-May

14-May

15-May

16-May

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20-May

21-May

22-May

23-May

24-May

25-May

26-May

27-May

28-May

29-May

30-May

31-May

- 10,000 20,000 30,000 40,000 50,000 60,000 70,000

Daily KYC Sync Count May 2013

Shops 4,720 4,605 115 98% 2%

Call Centre 9,391 7,689 1,702 82% 18%

Swap Team 1065 809 256 76% 24%

Dealers 21708 15325 6383 71% 29%

Customer Operation 1358 1358 0 100% 0%

DHD 2301 2212 89 96% 4%

Total 40,543 31,998 8,545 79% 21%

Airtel Nigeria - KYC AND SWAP TRACKER9-May 10-May 11-May 12-May 13-May 14-May 15-May 16-May 17-May 18-May

Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat

52,586 47,236 33,482 13,346 49,009 60,358 51,260 47,535 56,029 38,689

2,656 2,456 1,353 368 2,513 3,296 2,763 2,621 2,306 1,506

1,856 1,751 964 229 1,836 2,434 1,848 1,738 1,696 1,114

800 705 389 139 677 862 915 883 610 392

- - - - - - - - - -

WEEK 2 WEEK 3 WEEK 4

% Done % Refused Requested Done Refused % Done % Refused Requested Done Refused

96% 4% 5,051 4,829 222 96% 4% 4,720 4,605 115

85% 15% 5,162 3,956 1,206 77% 23% 9,391 7,689 1,702

80% 20% 1,037 814 223 78% 22% 1065 809 256

72% 28% 14,493 10,326 4,167 71% 29% 21708 15325 6383

100% 0% 670 670 0 100% 0% 1358 1358 0

84% 16% 1,264 1,126 138 89% 11% 2301 2212 89

81% 19% 27,677 21,721 5,956 78% 22% 40,543 31,998 8,545


MTD

Requested Done Refused % Done % Refused

Wed Thu Fri

Sat

Sun

Mon Tu

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Wed Thu Fri

Sat

Sun

Mon Tu

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Wed Thu Fri

Sat

Sun

Mon Tu

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Wed Thu Fri

Sat

Sun

Mon Tu

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Wed Thu Fri

1-May

2-May

3-May

4-May

5-May

6-May

7-May

8-May

9-May

10-May

11-May

12-May

13-May

14-May

15-May

16-May

17-May

18-May

19-May

20-May

21-May

22-May

23-May

24-May

25-May

26-May

27-May

28-May

29-May

30-May

31-May

- 10,000 20,000 30,000 40,000 50,000 60,000 70,000

Daily KYC Sync Count May 2013

Wed Thu Fri

Sat

Sun

Mon Tu

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Wed Thu Fri

Sat

Sun

Mon Tu

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Wed Thu Fri

Sat

Sun

Mon Tu

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Wed Thu Fri

Sat

Sun

Mon Tu

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Wed Thu Fri

1-May

2-May

3-May

4-May

5-May

6-May

7-May

8-May

9-May

10-May

11-May

12-May

13-May

14-May

15-May

16-May

17-May

18-May

19-May

20-May

21-May

22-May

23-May

24-May

25-May

26-May

27-May

28-May

29-May

30-May

31-May

-

500

1,000

1,500

2,000

2,500

3,000

Daily Dealer Swap Count May 2013

20,067 19,335 732 96% 4%

30,238 24,841 5,397 82% 18%

4,651 3,555 1,096 76% 24%

65,729 47,192 18,537 72% 28%

5,667 5,667 0 100% 0%

4,753 4,281 472 90% 10%

131,105 104,871 26,234 80% 20%

19-May 20-May 21-May 22-May 23-May 24-May 25-May 26-May 27-May 28-May

Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue

16,468 42,970 52,913 46,585 54,485 48,645 28,465 13,889 52,053 43,248

327 2,004 2,966 2,406 2,204 2,509 1,491 333 2,648 2,026

241 1,498 2,191 1,735 1,589 1,860 1,139 241 1,950 1,419

86 506 775 671 615 649 352 92 698 607

- - - - - - - - - -

WEEK 4 MTD

% Done % Refused Requested Done Refused % Done % Refused

98% 2% 20,067 19,335 732 96% 4%

82% 18% 30,238 24,841 5,397 82% 18%

76% 24% 4,651 3,555 1,096 76% 24%

71% 29% 65,729 47,192 18,537 72% 28%

100% 0% 5,667 5,667 0 100% 0%

96% 4% 4,753 4,281 472 90% 10%

79% 21% 131,105 104,871 26,234 80% 20%

Wed Thu Fri

Sat

Sun

Mon Tu

e

Wed Thu Fri

Sat

Sun

Mon Tu

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Wed Thu Fri

Sat

Sun

Mon Tu

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Wed Thu Fri

Sat

Sun

Mon Tu

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Wed Thu Fri

1-May

2-May

3-May

4-May

5-May

6-May

7-May

8-May

9-May

10-May

11-May

12-May

13-May

14-May

15-May

16-May

17-May

18-May

19-May

20-May

21-May

22-May

23-May

24-May

25-May

26-May

27-May

28-May

29-May

30-May

31-May

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500

1,000

1,500

2,000

2,500

3,000

Daily Dealer Swap Count May 2013

29-May 30-May 31-May

Wed Thu Fri

45,286 54,842 56,825

1,778 3,127 3,186

1,134 2,030 2,228

644 1,097 958

- - -

DataColumn V Column S _Succesful_ _Failed_(empty) (empty)(empty) ResultTotal Result

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DataColumn V _Succesful_ _Failed_ Column V(empty) (empty)Total Result Total Result

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DataColumn R _Successful__Failed_(empty)

DataColumn W _Succesful_ _Failed_ Column W(empty) (empty)Total Result Total Result

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DataColumn R _Successful__Failed_(empty)

All Swap Channels Request Done Refused Done % Refused %

Sep 93436 68362 25074 73% 27%

Oct 75264 49352 24986 66% 33%

Nov 90149 63694 26455 71% 29%

Dec 102281 75052 27229 73% 27%

Jan 82370 59730 22640 73% 27%

Feb 100451 74962 25489 75% 25%

Mar 95501 78118 17383 82% 18%

Apr 85753 76816 10757 88% 12%

May 95448 84123 11325 88% 12%

Jun 79724 67999 11725 85% 15%

Jul 74855 55205 19650 74% 26%

Aug 71327 61989 9338 87% 13%

Sep 85393 62091 23302 73% 27%

Oct 86930 64856 22074 75% 25%

Nov 95996 80618 15376 84% 16%

Dec 91973 75059 16914 82% 18%

Jan'13 97990 76180 21810 78% 22%

Feb '13 104956 81510 23446 78% 22%

Mar'13 139087 111201 27886 80% 20%

Apr'13 126664 95482 31182 75% 25%

May'13 131105 104,871 26,234 80% 20%

Shops Request Done Refused Done % Refused %

Sep 40359 36325 4034 90% 10%

Oct 21024 19183 1841 91% 9%

Nov 30675 27471 3204 90% 10%

Dec 33772 30577 3195 91% 9%

Jan 28979 26337 2642 91% 9%

Feb 33975 30540 3435 90% 10%

Mar 31356 28136 3220 90% 10%

Apr 24046 22058 1988 92% 8%

May 30270 28067 2203 93% 7%

Jun 22632 20853 1779 92% 8%

Jul 19575 18032 1543 92% 8%

Aug 24499 23324 1175 95% 5%

Sep 24090 22850 1240 95% 5%

Oct 25686 24553 1133 96% 4%

Nov 24214 23180 1034 96% 4%

Dec 17490 16787 703 96% 4%

Jan'13 18938 18129 809 96% 4%

Feb'13 21200 20535 665 97% 3%

Mar'13 21804 20626 1178 95% 5%

Apr'13 21531 20791 740 97% 3%

May'13 20067 19335 732 96% 4%

Swap Team Request Done Refused Done % Refused %

Sep 4375 2526 1849 58% 42%

Oct 1748 1172 576 67% 33%

Nov 3724 2576 1148 69% 31%

Dec 2695 2130 565 79% 21%

Jan 1956 1488 468 76% 24%

Feb 4593 3582 1011 78% 22%

Mar 6864 5297 1567 77% 23%

Apr 5174 3810 1364 74% 26%

May 5203 3914 1289 75% 25%

Jun 4011 3149 862 79% 21%

Jul 4747 3456 1291 73% 27%

Aug 3859 2586 1273 67% 33%

Sep 4596 3374 1222 73% 27%

Oct 5398 3735 1663 69% 31%

Nov 4948 3477 1471 70% 30%

Dec 4315 2732 1583 63% 37%

Jan'13 2104 1172 932 56% 44%

Feb'13 2686 1155 1531 43% 57%

Mar'13 6921 4016 2905 58% 42%

Apr'13 5717 3235 2482 57% 43%

May'13 4651 3555 1096 76% 24%

SWAP REPORT NOVEMBER,2011 SWAP REPORT DECEMBER,2011 SWAP REPORT JANUARY,2012

Call Centre Request Done Refused Done % Refused %

Sep 11758 10313 1445 88% 12%

Oct 7397 5377 2020 73% 27%

Nov 9986 8300 1686 83% 17%

Dec 15521 14381 1140 93% 7%

Jan 11020 9928 1092 90% 10%

Feb 17693 15352 2341 87% 13%

Mar 17628 15434 2194 88% 12%

Apr 16231 15796 435 97% 3%

May 16207 15943 264 98% 2%

Jun 13781 13503 278 98% 2%

Jul 13223 12235 988 93% 7%

Aug 11878 11,374 504 96% 4%

Sep 8967 8,740 227 97% 3%

Oct 10037 9,872 165 98% 2%

Nov 10770 10,499 271 97% 3%

Dec 5123 4,830 293 94% 6%

Jan'13 2506 2,157 349 86% 14%

Feb'13 22172 18,130 4042 82% 18%

Mar'13 40738 35,074 5664 86% 14%

Apr'13 29468 22,532 6936 76% 24%

May'13 30238 24,841 5397 82% 18%

Dealers Request Done Refused Done % Refused % Customer Operations

Sep 36287 18541 17746 51% 49%

Oct 44737 23262 20549 52% 46%

Nov 45349 24932 20417 55% 45%

Dec 49907 27578 22329 55% 45%

Jan 39977 21539 18438 54% 46%

Feb 43690 24988 18702 57% 43%

HOME

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan'13 Feb '13 Mar'13 Apr'13 May'13

73%66%

71% 73% 73% 75%82%

88% 88% 85%

74%

87%

73% 75%84% 82% 78% 78% 80%

75%80%

Swaps All Channels Trend

Done %

Mar 39110 28708 10402 73% 27%

Apr 36928 29958 6970 81% 19%

May 39339 31770 7569 81% 19%

Jun 34877 26071 8806 75% 25%

Jul 27432 11604 15828 42% 58%

Aug 19868 13,482 6,386 68% 32%

Sep 36347 15,734 20,613 43% 57%

Oct 35248 16,135 19,113 46% 54%

Nov 42546 29,946 12,600 70% 30%

Dec 53299 38,964 14,335 73% 27%

Jan'13 68754 49,034 19,720 71% 29%

Feb'13 56137 39,221 16,916 70% 30%

Mar'13 64073 45,934 18,139 72% 28%

Apr'13 65583 44,559 21,024 68% 32%

May'13 65729 47,192 18,537 72% 28%

SWAP REPORT JANUARY,2012

DHD Request Done Refused Done % Refused %

Sep 20 20 0 100% 0%

Oct 15 15 0 100% 0%

Nov 23 23 0 100% 0%

Dec 0 0 0

Jan 0 0 0

Feb 0 0 0

Mar 0 0 0

Apr 0 0 0

May 331 331 0 100% 0%

Jun 2560 2560 0 100% 0%

Jul 7413 7413 0 100% 0%

Aug 8346 8346 0 100% 0%

Sep 8379 8379 0 100% 0%

Oct 8775 8775 0 100% 0%

Nov 9127 9126 0 100% 0%

Dec 7776 7776 0 100% 0%

Jan'13 3430 3430 0 100% 0%

Feb'13 2084 1792 292 86% 14%

Mar'13 6145 4377 1768 71% 29%

Apr'13 4278 3138 1140 73% 27%

May'13 4753 4281 472 90% 10%

Customer Operations Request Done Refused Done % Refused %

Sep 637 637 0 100% 0%

Oct 343 343 0 100% 0%

Nov 392 392 0 100% 0%

Dec 386 386 0 100% 0%

Jan 438 438 0 100% 0%

Feb 500 500 0 100% 0%

SWAP REPORT FEBRUARY,2012

Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan'13 Feb '13 Mar'13 Apr'13 May'13

73%66%

71% 73% 73% 75%82%

88% 88% 85%

74%

87%

73% 75%84% 82% 78% 78% 80%

75%80%

Swaps All Channels Trend

Done %

Mar 543 543 0 100% 0%

Apr 5194 5194 0 100% 0%

May 4098 4098 0 100% 0%

Jun 1863 1863 0 100% 0%

Jul 2465 2465 0 100% 0%

Aug 2877 2877 0 100% 0%

Sep 3014 3014 0 100% 0%

Oct 1786 1786 0 100% 0%

Nov 4391 4390 0 100% 0%

Dec 3970 3970 0 100% 0%

Jan'13 2258 2258 0 100% 0%

Feb'13 677 677 0 100% 0%

Mar'13 1174 1174 0 100% 0%

Apr'13 1227 1227 0 100% 0%

May'13 5667 5667 0 100% 0%

Documents

Swap Tracker