Once a year, the UK’s leading logisticscompanies come together to celebratethe industry’s achievements, innovationsand quality at the Motor TransportAwards.This year’s ceremony was particularlyspecial as it was the Award’s 25thanniversary. An audience of 1,500 cameto London's Grosvenor House Hotel to seeSuttons win the Safety in OperationAward and with customer MexichemFluor, the Partnership Award.It's the fourth time in ten years thatSuttons has won the Safety in OperationAward, with praise from the judges forour "clear commitment to safety." It is difficult for any company to win an award more than once, but thejudges said Suttons’ 2011 entry “buildsimpressively on our previous awards.”The Partnership Award recognisesSuttons’ relationship with fluorinesupplier Mexichem Fluor. The twocompanies have worked together for over 15 years with Mexichem's fleet of over 1,000 isotanks beingmanaged and operated by Suttons.Andrew Palmer, Group Managing Directorof Suttons, who accepted the awardsfrom comedian Michael McIntyre andbroadcaster Chris Tarrant said:"To win the safety award four times is afantastic achievement, but going forwardwe are not complacent and will continueto work hard to further improve safetyperformance."As a logistics service provider, buildingrelationships with all our customers iskey and the judges recognised theeffectiveness and mutual success of ourrelationship with Mexichem Fluor." Safety in Operation Award From Left: Millie Clode; Martin Covington, Michelin; Andrew Palmer, Suttons; Chris Tarrant

IN THIS ISSUE

Suttons invests £9.2m in tank containers ......2Suttons secure contract with BP.....................3

Munich logistics exhibition.......................4 & 5Employee news..........................................6 & 7

Competition .....................................................8Employee of the month ....................................8��

Suttons celebrates double successat 2011 Motor Transport Awards

The Partnership Award From left: Patrick O’Connell, Bandvulc; Christine Bond, Mexichem Fluor;Andrew Palmer, Suttons; Michael McIntyre

2

Suttons is investing £9.5m in new ISOtank containers to meet increasingdemand.

A total of six hundred tanks have beenordered from manufacturers in China andSouth Africa. The first batch of tanks weredelivered in July.

Last year, Suttons invested £6m in fourhundred new ISO tank containers tofurther support our internationalexpansion.

In the last two years the total investment inISO tank containers is more than £20million.

Andrew Palmer, Group Managing Directorof Suttons, said: “The international divisioncontinues to grow and we have seensignificant growth in some of our keymarkets. However these are challengingtimes but we remain confident about ourperformance and ability to continuedelivering a safe, reliable service for ourcustomers.”

Suttons invests £9.5m in tankcontainers to meet demand

Suttons Got Talent!

I felt very proud of everyone at Suttons when I hadthe privilege of collecting two Motor TransportAwards on behalf of the Group. Both awards reflectthe commitment and efforts of a large number ofpeople over a sustained period of time. For the firsttime, we received the Partnership Awardrecognising Suttons relationship with Mexichem.This is an excellent achievement by Steve Lonsdale

and his team who have worked closely withMexichem to continuously develop and improvetheir supply chain.

Winning the Safety in Operation Award for thefourth time in ten years is a record for any entrantto these awards and an outstanding achievementfor Suttons. But whilst winning awards bringsdeserved recognition, it also means that we notonly have to maintain our position but also moveahead and further improve our performance. Wewant to maintain and build on the effectiverelationships we have with all our customers toconsistently meet their business objectivesincluding safety, quality, delivery service and cost.

As a logistics service provider, we are only ever asgood as our last successful delivery. That means wehave to continuously improve on what we do. Suttonsbusiness reputation is built on safe operation, and weplace safety above all our responsibilities. Everybodyin Suttons has responsibility for safe operation,including accepting responsibility for their ownpersonal safety behaviour.

I very much hope that in the future, Suttons receivesmore recognition for the performance of its people.But more importantly, I hope we continue to expandour customer relationships and that our safetyperformance continues to improve so that we arerecognised as the safest global logistics company.

by Andrew PalmerSuttons Group Managing Director

3

SUTTONS GROUP NEWSLETTER ISSUE 19 SPRING 2011

Suttons’ sales ledger team has successfullyimplemented a new internal customer billingprocess that has dramatically improvedefficiency for them and the wider accountingteam.

The project to streamline billing processes, led by Eve Adams, Sales Ledger Manager, hascreated a greater visibility of activities which inturn has enabled our accounting team to analysetrends and performance much more efficiently.

The project has led to a reduction in time spentreconciling invoices and payments and at thesame time made that process far more reliable.

The new process was devised and proposed bythe sales ledger team and is a great example ofhow our employees can make a big difference tothe level of service we provide to our customers.

Suttons Tankers has been awarded thecontract to distribute Bio Fuel in the UK onbehalf of BP Fuels. Suttons TankersCommercial Manager Nigel Gilhooley said:"We are delighted to build on ourrelationship with BP. We've previousleyworked with BP Fuels on a limited scale,delivering 40 million litres of Bio Fuel withno service infringements or safety issues.The high level of service, safety andoperational flexibility we provided gave BPthe confidence to award Suttons this largercontract."

Suttons has invested in more new equipmentwith a major order for trailers. To support theexpanding business, we are spending more than three quarters of a million pounds inupgrading and buying new trailers for ourInternational fleet. This includes £500,000 on 35 new, slope frame

ISO skeletal trailers from UK manufacturerDennison and a further £300,000 in refurbishing55 skeletal trailers. The new trailers will bedelivered in September and will operate in the UKon Suttons international business, moving tankcontainers to and from UK ports and railheadsand making customer deliveries.

Suttons invests in new trailers for International Division

Suttons securecontract with BP

Sales Ledger Team L to R: Grace Smears, Alanna O’Grady, Eve Adams, Michelle Ryan, Claire Glynn

BUSINESS NEWS

New billing process a huge success

4

The biggest logistics exhibitiFor one week, every two years, the world’s largestlogistics exhibition arrives in Munich. The event broughtpeople from every corner of the world attracting recordattendance levels of over 50,000 visitors from 134countries. The exhibition gives logistics companies the opportunityto meet with customers, competitors and colleagues andgenerate new business. The event is considered the mostimportant trade fair for the logistics sector in the world.Every type of logistics company and companies thatsupport the logistics sector were present, from air freightto truck washes and everything in between.The event was held at Messe Munchen, one of Germany’smost modern trade fair centres. The enormous purposebuilt exhibition venue was the size of a town and the showwas held in 8 vast halls, each hall was 11,000 m² in size.Outside space was also used for rail freight, cranes andthe largest road tankers.

Tank Containers Tank container owners, operators and manufacturers werestrongly represented in the tank container village. The villagewas situated in one of the vast halls and proved to be one of themost popular areas of the whole exhibition. The village waspacked on each day of the show proving the strength andpopularity of tank containers.The village was sponsored by ITCO, the International TankContainer Organisation. Each exhibitor was a member of ITCOand it was where the Suttons stand was situated.This year was the first time Suttons has exhibited at the showand we took a strong team to the exhibition to demonstrate ourcommitment. Suttons attendees included Group ManagingDirector Andrew Palmer and International Managing DirectorJohn Sutton.Andrew Palmer said of the event “This trade fair is the mostimportant exhibition on the calendar. The large number ofcurrent and potential customers attending means it is essentialthat Suttons are present to demonstrate our capabilities andservices to as many people as possible.”

5

ion in the world – Transport Logistics 2011

SUTTONS GROUP NEWSLETTER ISSUE 19 SPRING 2011

TheSuttonsDemo TankIn addition to our exhibition stand,Suttons was looking for a way tostand out from the crowd. Toachieve this we took along ourdemonstration ISO tank container.The demo tank was situated outside one of the large halls in a primeposition. Many of our competitorsbrought along their own standardISO tanks but the Suttons demo tankwas the star of the show. Over the course of the week, weestimate that over two thousandpeople had visited our demo tank.Visitors were impressed by both thetraining potential and theeducational value of the tank. Visitors ranged from Students toManaging Directors and each onewas given a tour of the tank bySuttons’ driver Andy Yarnell.

Andy is very familiar with the demotank as he has already driven it toAntwerp and Germany for trainingand demonstrations. However thiswas his longest journey yet. Andydrove the demo tank from ourWidnes depot up to Hull to catch anovernight ferry to Rotterdam. Fromthere he drove through Holland intoGermany and down to Munich. Thejourney took Andy three dayspicking up some curious looks alongthe way as people tried to work outjust what he was carrying!The event was a huge success forSuttons, the combination of thedemo tank and our exhibition standhas introduced Suttons to manypotential new customers andreinforced our reputation as aninternational company.

6

Suttons has appointed a new General Manager in North Asia.

Sunny Zhu takes up the position after 14 years with the companyin China, having held a number of senior operational andcommercial positions.

Andrew Palmer, Group Managing Director of Suttons, said:

“Sunny understands our business and the markets in which weoperate. This makes her the perfect person to lead Suttons’business in North Asia during this period of strong growth andinvestment.”

AsiaLeon Kai Wang has been appointed to the position of RegionalFinance Manager – Asia, based at our Singapore Regional Office. Aspart of the regional management team, Leon will be responsible forthe financial & accounting processes within Asia.

Leon will report to Ian Daines, Divisional Finance Manager –International.

Our operations team in Singapore has also grown with the addition of two new operators Miss Nurul Hazwan and Miss Lynn Lo.

Asia

Employee News

AsiaWe are pleased to announce the appointment of Michael Ding to theposition of safety, health, environment and quality (SHEQ) Managerfor Suttons Asia.

Michael joins from Henkel where he was responsible for the SHEQ ofthe adhesives division. Prior to that Michael was employed with ICIand DuPont as a QSHE leader.

Asia

Support our Driversin “Race the Sun”challengeTwo Suttons drivers are in training to take part in a gruelling endurancerace to raise money and awareness for Action Medical Research, whichis a leading national medical research charity dedicated to helpingbabies and children.

Dave Reid and Ian Boyle are part of a four man team which alsoincludes a former member of the Parachute Regiment and a Martial Artsexpert. The race is being held in the Lake District and begins with a 50mile cycle ride, immediately followed by a hike to the summit ofHelvellyn, England’s second highest mountain at 3,116ft, and then canoea 2.5 mile course on Thirlmere lake. Teams start the challenge at sunriseand attempt to finish by Sunset.

If you’d like to support our drivers and sponsor them to take the Racethe Sun challenge, please contact Dave Reid on 07727 098 061.

7

InternationalSuttons is pleased to announce the appointment of Nadya Quek whohas joined Suttons following our graduate recruitment programme.Suttons actively seeks to recruit talented commercially astutegraduates as we continue to invest in our team. Nadya will initiallyspend time in different areas of the business to gain a goodunderstanding of a wide variety of roles.

Nadya joins us from Sheffield Hallam University where she graduatedwith a Masters Degree in International Business Management.

InternationalYvonne Wells has been appointed to the position of BusinessProcess & Systems Manager, based at our Widnes Head Office.

Yvonne brings a wealth of experience through working in SupplyChain in a variety of operational roles. Yvonne has previouslyworked for Shop Direct – GUS & Littlewoods Home Delivery Networkand DRL Limited.

Yvonne will report to Clive Oakley, Regional Director – Europe & US.

SUTTONS GROUP NEWSLETTER ISSUE 19 SPRING 2011

InternationalAs we continue to strengthen our International operations teams around the world, we have taken on a number of new operators. Kerry Wood,Rhys Johnson and Lindsay Finnegan have joined our UK Operations team and Mohammed Bouchan, Jerome Govers, Elka Drummond, Karin Schijff,Kevin Sanders, Priscilla Boye and Olivier Blassieaux have joined our team in Antwerp.

Congratulations go to Hayley Soens who has been promoted to the position of Operations Controller within our International Operations teambased in Widnes.

New Appointments&

InternationalPaul Johnson has been appointed as Operations Manager – UK & Eire,reporting to Clive Oakley, Regional Director – Europe and Americas.Paul will assume Operational responsibilities for all Contract, Gas,Short Sea, Deep Sea and Planning activities within the UK & Eire. Paulhas been with Suttons for fourteen years working primarily within theOperations Department, where he has considerable experienceworking on a number of key contracts.

InternationalSteve Lonsdale has been promoted to the position of BusinessDevelopment Manager, Suttons International. Steve will be responsiblefor the operational and commercial development of our Contract andFleet Management sectors, along with wider business projectimplementation. Steve is currently responsible for the successfulpartnership Suttons maintains with Mexichem Fluor and will continueas key account manager for this contract. Steve will report to JohnSutton, Managing Director, Suttons International.

8

In the last edition of Newsfront we gave youthe chance of winning a limited edition modelSuttons Tanker. The response was amazingand has set a new record for the most entrieswe have ever received for one of ourcompetitions.

The lucky winner of this tanker who waschosen out of a hat, is Tony Brown a Widnesbased Tanker Driver. Tony correctly told usthat the FH in the Volvo FH range stands forForward control High cab. Well done Tony.

This month to win £25 Marks and Spencervouchers, can you tell us who won fleet truckof the year at the very first Motor TransportAwards?

Please send your answers to Michael Fox at the Widnes office or email them tomichael_fox@suttons-group.co.uk.

Good Luck!

April

Chris Berry, TrafficPlanner based atThornaby Depot hasbeen commended bySuttons client Yara,following feedbackfrom one of theircustomers. Chris was charged with organisingan emergency delivery over the April / MayBank Holidays. This was no mean feat as Chrishad to plan the deliveries around the extratraffic and holiday cover to ensure a customerreceived its delivery on time.

May

Andy Yarnell, LGV Driver –International Division did afantastic job at the recentexhibition in Munich,Germany. Andy was atremendous asset toSuttons at the exhibitionwith “his” demo tank. Andy spoke to hundreds ofpeople as he gave tours of the tank. Not onlydid Andy do all this at the show, he also drovethe tank from Widnes over to Munich and backagain.

SUTTONS GROUP NEWSLETTER ISSUE 19 SPRING 2011

Suttons photo competition

Tag a Tank – First Atlantic crossing for SUTU 2641982

Employee ofthe month

Do you have any pictures of Suttons Tankers on the road or parked at a place of interest? Do youhave any shots of our ISO tank containers out and about? If you do we’d love to see them. We willpublish the best and most interesting shots in the next edition of Newsfront and the winner willreceive £25 in Marks and Spencer’s gift vouchers. Please send your entries to:michael_fox@suttons-group.co.uk

If you have a story for Newsfront, please emailmichael_fox@suttons-group.co.uk

June

Trevor Elston is aScheduler based at theBritish Sugar Depot inWissington. Trevor hasbeen commended by bothSenior Managers at BritishSugar and customer MandySmith, Senior ProcurementManager, Premier Foods;for his commitment and pro active approachwhile working on the British Sugar liquidsupply chain. Trevor has constantly managedcustomer deliveries despite both loadingcapacity restrictions and increasing demand.Trevor has also successfully met challengingshort notice requests on a regular basis.

After completing its first deep sea crossing from China to Germany, SUTU 2641982 is preparing to set sail toChicago in the USA.

The tank arrived safely in Germany and delivered its cargo of pesticides to the customer. From there it was takento be cleaned and prepared for its next journey across the Atlantic Ocean to Chicago.

SUTU 2641982 will cross the Atlantic on a two week trip and then it will go by rail to Chicago.

As always the tank could be sent anywhere from here, so watch this space to see if it can manage to go backto China and complete its first round the world trip.

Com

petit

ion

To nominate someone for employee of the month please email their name and reasons why to sue _ogrady@suttons-group.co.uk