Surya Malanpurgg

8/12/2019 Surya Malanpurgg

1/41

A

SUMMER TRAINING REPORT

ON

IN WHICH AREA MORE FOCUS MARKETING OR

OPERATIONAT

SURYA ROSHNI LTD., MALANPUR

SUBMITTED TO :-

JIWAJI UNIVERSITY, GWALIOR

For the partial fulfillment of theMaster of Business Administration

(Batch 2012-14)

Submitte t! "- Submitte b# :-M$. %$&'(&)t S(&$m& ATENDRA SINGH TOMAR

*A+ULTY GUIDE MBA RDSEM

ROLL NO./0

Vi1$&)t I)'titute !2 Te3()!4!5# 6 M&)&5eme)t

7VITM8, G9&4i!$

1


2/41

DE L R TIONThis is to declae that the S!""e Tai#i#$ Re%ot has &ee#

acco"%lished &' "e a#d &ei#$ s!&"itted i# %atial (!l(ill"e#t o(

e)!ie"e#t (o the a*ad o( the +e$ee o( Maste o( ,!si#ess

Ad"i#istatio# (o" -i.a#t I#stit!te o( Tech#olo$' /

Ma#a$e"e#t 0-ITM2 G*alio to 3i*a4i U#i5esit'2 G*alio6

The *o. has #ot &ee# s!&"itted &' "e a#'*hee else (o the

a*ad o( a#' de$ee o di%lo"a6 All so!ce o( i#(o"atio# ae

&ased o# "' o# tai#i#$ e7%eie#ce a#d lea#i#$6

D&te: ATENDRA SINGH TOMAR

P4&3e: MBA RD Seme'te$

ERTIFI TE8


3/41


4/41

KNOWLEDGEMENT

It is $eat %leas!e (o "e to %!t o# ecod "' a%%eciatio# a#d

$atit!de to*ads Po(6S'ed A&&as Hasa# Place"e#t a#d Tai#i#$

Coodi#ato -i.a#t I#stit!te o( Tech#olo$' / Ma#a$e"e#t

0-ITM2 G*alio6 M' s%ecial tha#.s to "' es%ected (ac!lt' M$.

PRASHANT SHARMA (o hi" 5al!a&le s!%%ot a#d s!$$estio#s

(o the e7ec!tio# o( S!""e Tai#i#$6 I tha#. he (o the i$ht

diectio# a#d %o5idi#$ i#%!ts (o the co"%letio# o( "' s!""e

tai#i#$ %o4ect6

D&te: ATENDRA SINGH TOMAR

P4&3e: MBA RD Seme'te$

:


5/41


6/41

Co#te#ts

Po(ile o( the co"%a#'

I#tod!ctio#

Reseach Methodolo$'

O&4ecti5e

Sco%e

o H'%othesis

o Sa"%le +esi$#

o +ata Collectio#

o Ta&!latio# a#d Editi#$ o( data

o A#al'sis a#d i#te%etatio#


7/41

P$!2i4e !2 t(e +!m%&)#

Su$#& R!'()i Lt.

7St&teme)t b# M$. B.D.A5&$9&48

The (oc!s o# cost c!tti#$ %od!ct !% $adatio# a#d i#te#si5e "a.eti#$ has .e%t S!'a

o# the $o*th tac.2 e5e# i# %hases o( $e#eal sh!tdo*#6

S!'a is eachi#$ o!t to "oe c!sto"es i# the co!#t' a#d o5eseas &' (!the &oadD

&asi#$ its "a.eti#$ cha##els6 With a# o5e*hel"i#$ %ese#ce i# the "a.ets o( o5e

(ot' co!#ties2 the co"%a#' is i# co#sta#t seach (o #e* (o#ties (o acceleati#$

$o*th6

C!sto"e satis(actio# is o! "otto6 Hi$he di5ide#ds (o shaeholdes ae o! co%oate

5isio#6 !alit' ad5a#ta$e o( the %od!cts2 %ice co"%etiti5e#ess2 state o(DtheDat

tech#olo$ies a#d &ac.*ad i#te$atio#2 has .e%t the co"%a#' i# $ood stead6 et2 it is a

ele#tless %!s!it (o achie5i#$ e7celle#ce6

M6 ,6+ A$a*al

Chai"a# a#d Ma#a$i#$ +iecto

S!'a Rosh#i


8/41

Co"%a#'=s Histo'

S!'a=s 4o!#e' stated i# 1?@9 *he# it set !% its steel %i%e %la#t at ,ahad!$ah2

Ha'a#a 09 K"s (o" +elhi6 Toda'2 this %la#t is o#e o( the la$est i# Asia a#d

%od!ces1; MT o( steel %i%es a##!all'6

I# 1?:2 S!'a set !% its (acto'2 (o li$hti#$ %od!cts2 at Kashi%! 0Nai#ital2 U6P6 With

tech#ical .#o* ho* (o" *old e#o*#ed OSRAM GEC o( U6K2 teiso# (!#ace o( U6K2

cistaleies de "atao o( S%ai#2 Feo o( U6S6A2 (al"a o( S*it>ela#d a#d t!#$ste# o(

H!#$a' to "a#!(act!e la"%s a#d its "a4o co"%o#e#ts6

I# 1??82 it &!ilt a#othe (acto' at Mala#%! 0#ea G*alio2 M6P6 ,oth these state o( the

at li$hti#$ %la#ts *ee accoded the ISO ?8 ceti(icatio# i# the 1?s at a ti"e *he#

the I#dia# i#d!st' *as #ot (a"ilia *ith s!ch i##o5ati5e co#ce%ts6

S!'a is the o#l' li$hti#$ co"%a#' *ith 1 %ece#t &ac.*ad i#te$atio#6 It

"a#!(act!es all its co"%o#e#ts6

Toda'2 S!'a is the seco#d la$est selle o( G


9/41

Co"%a#' Po(ile

S!'a Rosh#i


10/41

Glo&al Pese#ce

The hall"a. i# toda's co"%etiti5e "a.et is $lo&al %ese#ce6 Toda'2 S!'a (i#ds itsel(

i# : co!#ties a#d is i# diect co"%etitio# *ith *old (a"o!s "a#!(act!es6 Its &a#d

#a"e is a5aila&le at so"e o( the *olds &est o!tlets6

S!'a is the (ist I#dia# li$hti#$ co"%a#' to $et the %esti$io!s CE "a. o# its G

MaltaMa!iti!s

Moocco

Ne* Leala#d

Ni$eiaO"a#

Paa$!a'

Sa!di Aa&ia

Si#$a%oeSi


11/41

E#5io#"e#tal Cae

Fo o5e 1; 'eas #o* S!'a has co#ti&!ted to the co""!#it' at la$e6

M6 ,6 +6 A$a*al2 the co"%a#'s Chai"a# a#d Ma#a$i#$ +iecto2 ecei5ed the

E#5io#"e#tal Acti5ist o( the ea a*ad o# the ;th o( 3!#e 1?? o# the occasio# o(Wold E#5io#"e#t +a' (o" the I#dia# Fedeatio# o( the U#ited Natio#s6

This ho#o *as co#(eed to hi" &eca!se he is a"o#$ the (e* *ho ha5e co#ti&!ted

si$#i(ica#tl' to "a.e this *old clea#e2 healthie a#d a &ette %lace to li5e6

This a*ad is i# e(ee#ce to the Mala#%! "a#!(act!i#$ !#it o( the co"%a#'6 With

la$e %od!ctio# ca%acit'2 the Mala#%! %la#t sta#ds o!t as a shi#i#$ sta2 sti.i#$ a

&ala#ce &et*ee# #at!e a#d tech#olo$'6

The co"%a#' !ses H'do ,ased Tech#olo$' 0H,T2 *hich is e#5io#"e#tal (ie#dl'6

H,T !ses *ate as a sol5e#t to s!s%e#d Phos%ho6 Wate is !sed &eca!se it is "oe ecoD

(ie#dl' tha# che"icals s!ch as 'le#e o ,!t'l Acetate a#d does#t "a.e the %ocess

deti"e#tal to the health o( the *o.es i# the *o.%lace6 This is the latest tech#olo$' i#

the *old6 S!'a has &ee# !si#$ it si#ce its i#ce%tio#6

O5e the 'eas2 S!'a has ta.e# co#scio!s ste%s to hel% co#se5e the e#5io#"e#t a#d2

he#ce2 hel% to &!ild a &i$hte to"oo*6

SR< ae co""itted (o co#ti#!al i"%o5e"e#t i# "ai#tai#i#$ a clea# a#d $ee#

e#5io#"e#t *ith ed!ctio# i# %oll!tio# a#d i"%o5ed %e(o"a#ce i# occ!%atio#al

health a#d sa(et' *ith &ette *o.i#$ co#ditio#s6

Co"%a#' has achie5ed this &'

A&idi#$ all e#5io#"e#tal2 sa(et'2 elated le$islatio# a#d e$!latio#s6

Co#se5atio#s o( #at!al eso!ces a#d i#itiati#$ e#e$' co#se5atio# "eas!es6

Ceati#$ a*ae#ess a"o#$st e"%lo'ees a#d othe associates6

11


12/41


13/41

Code o( Co#d!ct

This Code o( Co#d!ct 0Code= (o the ,oad Me"&es a#d Se#io Ma#a$e"e#t e#s!es

co"%lia#ce *ith le$al e)!ie"e#ts a#d hel%s to "ai#tai# the sta#dads o( &!si#ess

co#d!ct6 The %!%ose o( the Code is to dete *o#$doi#$ a#d %o"ote ethical co#d!ct6

All +iectos a#d Se#io Ma#a$e"e#t "!st act *ithi# the %!5ie* o( the a!thoit'

co#(eed !%o# the" a#d *ith a d!t' to "a.e a#d e#act i#(o"ed decisio#s a#d %olicies

i# the &est i#teests o( the Co"%a#' a#d its shaeholdes sta.eholdes6 The Co"%a#'

a%%oi#ts the Co"%a#' Seceta' as a co"%lia#ce o((ice2 *ho *ill &e a5aila&le to

diectos a#d se#io "a#a$e"e#t to a#s*e )!estio#s a#d to held the" co"%l' *ith the

Code6 The (ollo*i#$ code o( co#d!ct hel%s the ,oad Me"&es a#d Se#io Ma#a$e"e#t

to "ai#tai# the hi$h sta#dads that the Co"%a#' e)!ies6

16 H!)e't# &) I)te5$it#

86 +!)24i3t' !2 I)te$e't

96 +!m%4i&)3e

:6 Ot(e$ Di$e3t!$'(i%'

;6 +!)2ie)ti&4it# !2 I)2!$m&ti!)

B6 P$ee)ti!) !2 I)'ie$ T$&i)5

@6 P$!te3ti!) !2 A''et'

.Gi2t' &) D!)&ti!)'

?6Pe$i!i3 Reie9

19


14/41

Pod!ct

With 1 %e ce#t &ac.*ad i#te$atio#2 S!'a Rosh#i "a#!(act!es all its co"%o#e#ts

s!ch as (ila"e#ts a#d $lass shells (o G


15/41

3o!#e' o( Mala#%! %la#t

I# 1??8D Pod!ctio# o( ; "illio# FT


16/41


17/41

Adhee#ce to I#te#atio#al !alit' Sta#dads

It is the %olic' o( SR< that the %od!cts2 the co"%a#' "a#!(act!e2 shall i# all es%ects

&e o( hi$hest %e(o"a#ce sta#dads a#d satis(ies its co#s!"es (o thei i#te#ded

%!%ose6 The co"%a#' is also co""itted (o co#ti#!al i"%o5e"e#t i# this e$ad6 To

achie5e this o&4ecti5e2 the co"%a#' has ado%ted (ollo*i#$ "eas!es D

Use o( the "ost a%%o%iate i#%!ts a5aila&le6

I#5ol5e"e#t o( all e"%lo'ees i# co#ti#!al i"%o5e"e#ts6

Co#ti#!o!s tai#i#$ o( its e"%lo'ees at all le5els6

Ke' tech#olo$ical ste#$th

WoldDclass tech#olo$'6


18/41

D Gatio#al scholas ha5e lo#$ &ee# i#teested i# *h' so"e %eo%le e%ot &ei#$ 5e'

satis(ied *ith thei 4o&s a#d othes e7%ess "!ch lo*e le5els o( satis(actio#6 The di5e to

!#desta#d a#d e7%lai# 4o& satis(actio# has &ee# "oti5ated &' !tilitaia# easo#s 0e6$62 to

i#cease %od!cti5it' a#d o$a#i>atio#al co""it"e#t2 lo*e a&se#teeis" a#d t!#o5e2

a#d !lti"atel'2 i#cease o$a#i>atio#al e((ecti5e#ess as *ell as h!"a#itaia# i#teests

0i6e62 the #otio# that e"%lo'ee dese5e to &e teated *ith es%ect a#d ha5e thei

%s'cholo$ical a#d %h'sical *ellD&ei#$ "a7i"i>ed6

Whe# co#sidei#$ 4o& satis(actio#2 de"o$a%hic 5aia&les sho!ld &e co#sideed tothoo!$hl' !#desta#d the %ossi&le (actos that lead to 4o& satis(actio# a#d dissatis(actio#6

He>&e$2 Ma!s#e2 Peteso#2 a#d Ca%*ell 01?;@ ide#ti(ied se5eal chaacteistics o(

satis(ieddissatis(ied *o.es6 The' i#dicated that "oale is hi$h *he# %eo%le (ist stat

thei 4o&s6 Moale deceases d!i#$ the #e7t (e* 'eas a#d e"ai#s at a elati5el' lo*

le5el !#til *o.es ae i# thei late t*e#ties o eal' thities6 At this ti"e2 4o& satis(actio#

1


19/41

le5els &e$i# to ise a#d co#ti#!e to ise tho!$h the e"ai#de o( the *o.es= caees6

The sa"e te#d is (o!#d i# e$ad to a *o.e=s le#$th o( se5ice6 Wo.es &e$i# *ith

hi$h "oale2 *hich do%s d!i#$ the (ist 'ea a#d e"ai#s lo* (o a #!"&e o( 'eas6

The# as le#$th o( se5ice i#ceases2 4o& satis(actio# le5els te#d to ise6

Wo.(oce is the "ost i"%ota#t (acto a#d the o#l' s!stai#a&le lo#$Dte" co"%etiti5e

ad5a#ta$e o( a# o$a#i>atio#6 I# toda'=s i#te#sel' co"%etiti5e $lo&al e#5io#"e#t2 thee

is a sto#$ de"a#d (o *o.(oce %atici%atio# i# o$a#i>atio#al decisio# "a.i#$ to

e#a&le the achie5e"e#t o( hi$he %od!cti5it' o( a# o$a#i>atio#6 O#e as%ect o(

*o.(oce %atici%atio# is 4o& satis(actio#6 3o& satis(actio# is de(i#ed as ho* "!ch

e"%lo'ees li.e o disli.e thei *o. a#d the e7te#t to *hich thei e7%ectatio#s

co#ce#i#$ *o. ha5e &ee# (!l(illed6 U#desta#di#$ 4o& satis(actio# is citical to the

s!ccess o( a# o$a#i>atio# a#d co#ti#!es to &e a "a4o to%ic o( eseach i#teest6

J!b '&ti'2&3ti!)

The te" 3o& satis(actio# *as &o!$ht to li"eli$ht &' Ho%%oc.6He e5ie*ed 98 st!dies

o# 4o& satis(actio# co#d!cted %io to 1?996Accodi#$ to hi"2 4o& satis(actio# is The

co"&i#atio# o( %s'cholo$ical2 %h'siolo$ical a#d e#5io#"e#tal cic!"sta#ces that ca!se

a %eso# to t!th(!ll' sa'2 I a" satis(ied *ith "' 4o&6 This de(i#itio# %oi#ts to the (actos

a((ecti#$ 4o& satis(actio#6 It is a# i#te$al co"%o#e#t o( o$a#i>atio#al health a#d a#

i"%ota#t ele"e#t i# i#d!stial elatio#s6 The le5el o( 4o& satis(actio# see"s to ha5e so"e

elatio# *ith 5aio!s as%ects o( *o. &eha5io s!ch as accide#ts2 a&se#teeis"2 t!#o5e2

a#d %od!cti5it'6 3o& satis(actio# is the e#d (eeli#$ o( a %eso# a(te %e(o"i#$ a 4o&6 To

the e7te#t that a %eso#=s 4o& (!l(ills his do"i#a#t #eeds a#d is co#siste#t *ith his

e7%ectatio#s a#d 5al!es2 the 4o& *ill &e satis('i#$6 E"%lo'ees #eed to &e ha%%' at *o.2

the' #eed to .#o* that thee is a oo" (o the" to ad5a#ce i# the o$a#i>atio#2 a#d that

the' ae &ei#$ ade)!atel' co"%e#sated (o thei e((ots6 The' *a#t to &e ass!ed that

the' ae i"%o5i#$ i# li(e as *ell as i# thei caees6 Wo.es *ill &e "oe lo'al to a#

o$a#i>atio# that the' thi#. caes a&o!t the" as %eo%le2 #ot 4!st e"%lo'ees6

P&u4 S%e3t!$e(es to 4o& satis(actio# as a cl!ste o( e5al!ati5e

1?


20/41

Feeli#$s a&o!t the 4o& a#d ide#ti(ies #i#e (acets o( 4o& satis(actio# that ae "eas!ed &'

the 3SS

16Pay D a"o!#t a#d (ai#ess o e)!it' o( sala'

86Promotion D o%%ot!#ities a#d (ai#ess o( %o"otio#s

96 Supervision D (ai#ess a#d co"%ete#ce at "a#a$eial tas.s &' o#e=s s!%e5iso

:6Benefits D i#s!a#ce2 5acatio#2 a#d othe (i#$e &e#e(its

;6 Contingent rewards D se#se o( es%ect2 eco$#itio#2 a#d a%%eciatio#

B6 Operating procedures D %olicies2 %oced!es2 !les2 %ecei5ed ed ta%e

@6 Coworkers D %ecei5ed co"%ete#ce a#d %leasa#t#ess o( o#e=s collea$!es

6Nature of work D e#4o'"e#t o( the act!al tas.s the"sel5es

?6 Communication D shai#$ o( i#(o"atio# *ithi# the o$a#i>atio# 05e&all' o i#

Witi#$

+ete"i#a#ts o( 3o& Satis(actio#

The 5aio!s (actos i#(l!e#ci#$ 4o& satis(actio# "a' &e classi(ied i#to t*o cate$oies

1 E#5io#"e#tal (actos 3o& )!alit' (actos

8 Peso#al (actos +e"o$a%hic (actos6

E)i$!)me)t&4 ; J!b


21/41

8 J!b +!)te)tD He>&e$ s!$$ested that 4o& co#te#t i# te"s o( achie5e"e#t2

eco$#itio#2 ad5a#ce"e#t2 es%o#si&ilit' a#d the *o. itsel( te#ds to %o5ide satis(actio#

&!t thei a&se#ce does #ot ca!se dissatis(actio#6 Whee the 4o& is less e%etiti5e a#d thee

is 5aiatio# i# 4o& co#te#t2 4o& satis(actio# te#ds to &e hi$he6

8 O%%!$tu)itie' 2!$ +&$ee$ G$!9t(D The *o. sho!ld %o5ide caee o%%ot!#ities (o

de5elo%"e#t o( #e* a&ilities a#d e7%a#sio# o( e7isti#$ s.ills o# a co#ti#!o!s &asis6

E"%lo'ees ae "oe satis(ied *he# the' ha5e challe#$i#$

o%%ot!#ities at *o.6 This i#cl!des cha#ces to %atici%ate i# i#teesti#$ %o4ects2 4o&s

*ith a satis('i#$ de$ee o( challe#$e a#d o%%ot!#ities (o i#ceased es%o#si&ilit'6 The'

(eel "oe satis(ied *he# $i5e# cha#ce to $o* i# thei caee $a%h6

08 Ae


22/41

8 W!$1 G$!u% Ma# is a social a#i"al a#d li.es to &e associated *ith othes6

I#teactio#s *ith coD*o.es hel% to satis(' social a#d %s'cholo$ical #eeds a#d thee(oe2

isolated *o.es te#d to &e dissatis(ied6 3o& satis(actio# is $e#eall' hi$h *he# a#

i#di5id!al is acce%ted &' his %ees a#d has $ood elatio#s *ith his coD*o.

Peso#al +e"o$a%hic (actos

Po%!latio# o co#s!"e statistics e$adi#$ socioeco#o"ic (actos s!ch as a$e2

i#co"e2 se72 occ!%atio#2 ed!catio#2 (a"il' si>e2 a#d the li.e ae called as de"o$a%hic

(actos6

These (actos e7ecise a si$#i(ica#t i#(l!e#ce o# 4o& satis(actio#6 The "ai# ele"e#ts o(

de"o$a%hic (actos ae

i8 A5e So"e eseach st!dies e5eal a %ositi5e coelatio# &et*ee# a$e a#d 4o&

satis(actio#6 Accodi#$ to a st!d' &' T6N6G!ha i# 3o& Satis(actio# a"o#$ Shoe

Facto' Wo.es2 1?B;D Wo.es i# the ad5a#ced a$e $o!% te#d to &e "oe

satis(ied %o&a&l' &eca!se the' ha5e ad4!sted *ith thei 4o& co#ditio#s6

Ho*e5e2 thee is a sha% decli#e a(te a %oi#t %eha%s &eca!se a# i#di5id!al

as%ies (o &ette a#d "oe %esti$io!s 4o&s i# the late 'eas o( his li(e6

ii8 Eu3&ti!)&4 4ee4 Ge#eall' "oe ed!cated e"%lo'ees te#d to &e less

satis(ied *ith thei 4o&s %o&a&l' d!e to thei hi$h 4o& as%iatio#s6 Ho*e5e2

eseach does #ot 'ield co#cl!si5e elatio#shi% &et*ee# these t*o 5aia&les6

iii8 I)3!me E"%lo'ees ha5i#$ hi$h i#co"e ae $e#eall' co#sideed "oe

satis(ied &!t this does #ot hold t!e i# all cases6 No*ada's2 e"%lo'es ae

%a'i#$ "!ch "oe atte#tio# to (actos othe tha# "o#e' o#l'6

i8 Se = Neal 6Heic. Who=s U#ha%%' at Wo. a#d Wh'U6S6 +e%at"e#t

o(


23/41


24/41

HR+ o( S!'a Rosh#i


25/41

08 Su55e'ti!) S3(eme':


26/41

& The cele&atio#s ae co#d!cted &' the H!"a# Reso!ce +e%at"e#t o( S!'a Rosh#i6

c E7%e#ses i#c!ed &' the co"%a#'6

/8 +u4tu$&4 *u)3ti!)':

a M!sical Po$a"s ae o$a#i>ed i#side the (acto'6

& Co"%a#' s%o#sos da"a too6

c Ne* tale#t is e#co!a$ed6

d ,ha4a# a#d .ita# (o the %leas!e o( e"%lo'ees6

e PeDholi $et to$ethe is o$a#i>ed6

( O# the occasio# o( Holi2 +!$a Poo4a a#d +i*ali2 s*eets ae disti&!ted to all

e"%lo'ees6

C8 S3(!4&$'(i% S3(eme:

U#de this sche"e2 e"%lo'ee=s *ad $ets scholashi% (o thei ed!catio#6

Total 19 #os o( scholashi%s ae $i5e#6

Eli$i&ilit' (o ac)!ii#$ scholashi% is (o" I to -III is B; a#d a&o5e6 Fo" class -III

to Post Gad!ate2 it is B a#d a&o5e6

A"o!#t $i5e# i# di((ee#t classes is as !#de

Fo class ID- it is Rs ;D a##!"

Fo class -ID-II Rs @Da##!"

Fo Class -III Rs Da##!"

Fo class ID Rs 1Da##!"

Fo class IDII Rs 18Da##!"

Gad!ate o Post Gad!ate Rs 1;Da##!"6

8 H!u'e ee%i)5 +!m%etiti!):

Wo.es o( the S!'a Rosh#i


27/41

8 Mei3&4 +&m%':

H!"a# Reso!ce +e%at"e#t at the S!'a Rosh#i es "edical ca"%s (o the

sta(( a#d *o.es (o thei "edical chec. !%s d!i#$ a 'ea6

i Fee co#s!ltatio# &' the "edical o((ice6

ii -acci#atio#

iii Medical de%at"e#t is "a##ed *ith the *ellDtai#ed a#d *ellDed!cated sta(( o!#d the

cloc. to "eet a#' e"e$e#c'6

8 Pi3)i3 &) T!u$', tem%4e i'it':

A%at (o" te"%le 5isit2 %ic#ic a#d to!s ae also o$a#i>ed (o e#tetai#"e#t o(

e"%lo'ees a#d thei (a"ilies i# *hich e"%lo'ees (o" all le5els ae se#t i# $o!%s (o

*hich co"%a#' %o5ides ta#s%ot (acilit'6

08 +&)tee):

E"%lo'ees o( the S!'a Rosh#i e E#5io#"e#t Mo#th e5e' 'ea6 Co"%a#' is ceti(ied !#de ISO

1:16The' ha5e %la#ted "oe tha# ; tees i# the ca"%!s to .ee% clea# a#d $ee#

e#5io#"e#t6

8@


28/41


29/41

de"o$a%hic 5aia&les 0s!ch as a$e2 $e#de2 teachi#$ e7%eie#ce a#d (a"il' stat!s i#

teaches=%ecei5ed le5els o( &!#o!t a#d 4o& satis(actio#6

The seco#d ai" o( this st!d' co#sideed the ole o( de"o$a%hic 5aia&les i# teaches=

%ecei5ed le5els o( &!#o!t a#d 4o& satis(actio#6 Most o( o! co#cl!sio#s ae i# li#e *ith

those e%oted i# othe ele5a#t st!dies6 Olde a$e *as associated *ith lo*e &!#o!t2 &!t

i# othe st!dies (i#di#$s elated to a$e ha5e &ee# "i7ed 0,illi#$sle'2 8:J Ka#tas2 1??BJMottiDSte(a#idi2 86 Re$adi#$ 4o& satis(actio#2 "ale a#d "iddle a$ed teaches

09D:9 'eas see"ed less satis(ied *ith %a' co"%aed to thei (e"ale a#d 'o!#$e

co!#te%ats6

T(e Re4&ti!)'(i%' bet9ee) Se4e3te Dem!5$&%(i3 *&3t!$' &) t(e Lee4 !2

J!b S&ti'2&3ti!) !2 Ete)'i!) A5e)t', b# Me&5&) S3!tt,i$1A.S9!$te4,

W&4te$ N. T!$ ,Mississippi %tate !ni"ersit#

The %!%ose o( this st!d' *as to dete"i#e *hat de"o$a%hic (actos *ee

elated to the le5el o( 4o& satis(actio# o( E7te#sio# a$e#ts6 The st!d' (ollo*ed a

desci%ti5e coelatio#al desi$#6 ,ased o# 1:9 !sa&le es%o#ses2 si$#i(ica#t elatio#shi%s

e7isted &et*ee# the 4o& satis(actio# co#st!cts a#d the de"o$a%hic (actos o( $e#de a#d

ace6The %!%ose o( this st!d' *as to dete"i#e *hat de"o$a%hic (actos *ee

elated to the le5el o( 4o& satis(actio# o( E7te#sio# a$e#ts6 The s%eci(ic de"o$a%hic

(actos addessed i# this st!d' *ee

Ge#de

Race

A$e

Maital stat!s

Ed!catio#

Pe5io!s %ositio#0s *ith the E7te#sio# Se5ice

C!e#t E7te#sio# Se5ice %ositio#

8?


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J!b S&ti'2&3ti!) &) W!$12!$3e Dem!5$&%(i3' b# i W&) Li&m E.

Lei5(t4e# *!$e't &) Wi44i2e Re'e&$3( +e)te$,Mississippi %tate !ni"ersit#

I# this st!d'2 the e((ect o( %eso#al de"o$a%hic chaacteisticsi#co"e2

ed!catio#2 occ!%atio#2 a$e2 a#d $e#deo# 4o& satis(actio# ae i#5esti$ated6 The

$oal o( the st!d' is to assist "a#a$es i# "a.i#$ decisio#s ele5a#t to e"%lo'ee

4o& satis(actio# i# the U6S6 (oest %od!cts i#d!st'2 i#cl!di#$ the U6S6 *ood (!#it!e

i#d!st'6 I# additio#2 the elatio#shi% o( these *o.(oce de"o$a%hics a#d 4o&

satis(actio# *ee co"%aed *ith the U6S6 te7tile %od!cts i#d!st' a#d *ith the e#tie

U6S6 "a#!(act!i#$ secto2 e7cl!di#$ the (oest %od!cts i#d!st'6

2i)i)5'

I#co"e2 occ!%atio# a#d a$e had si$#i(ica#t e((ects o# 4o& satis(actio# The e5ide#ce

s!$$ested that2 i# these t*o i#d!sties2 hi$he le5els o( i#co"e2 occ!%atio#al %ositio#2

a#d a$e *ee elated to hi$he 4o& satis(actio#6 This lo#$it!di#al st!d' i#dicates that2 i#the U6S6 (oest %od!cts i#d!st'2 e"%lo'ees *ith hi$he i#co"e2 *hiteDcolla *o.es2

a#d olde *o.es had hi$he 4o& satis(actio#6 o!#$e *o.es *ee less satis(ied *ith

the 4o&6 This sce#aio s!$$ests that the t!#o5e ate a"o#$ 'o!#$e *o.es "a'

&e hi$h6 Ma#a$es i# the (oest %od!cts i#d!st' sho!ld &e a*ae o( this sit!atio#

a#d *o. o# "ethods to etai# a#d attact 'o!#$ )!ali(ied e"%lo'ees6 I( this te#d

is #ot alteed2 thee is a is. o( shota$e o( *o.(oce i# the (oest %od!cts i#d!st'6

9


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Reseach Methodolo$'

O&4ecti5es o( St!d'

The "ai# o&4ecti5e o( the st!d' is to dete"i#e the elatio# &et*ee# de"o$a%hic

(actoDa$e a#d 4o& satis(actio#6

The %!%ose o( this st!d' is to (i#d o!t *hat e"%lo'ees see as &ei#$ i"%ota#t i#

a *o.%lace (o the" to &e satis(ied *ith thei 4o&s6

+ete"i#atio# o( %ioities (o e"%lo'ees &ased o# thei a$e $o!%s i# ode to

e#s!e hi$h 4o& satis(actio#6

Sco%e o( St!d'

The sco%e o( st!d' is li"ited to S!'a Rosh#i


32/41

Rosh#i ed &' a%%l'i#$ tDtest2 as *e ae e)!ied

to dete"i#e di((ee#ce &et*ee# %ece%tio# o( e"%lo'ees classi(ied o# &asis o(

98


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a$e $o!%s6 A tDtest is a test o( the #!ll h'%othesis that the "ea#so( t*o #o"all'

disti&!ted%o%!latio#s ae e)!al6 Gi5e# t*o data sets2 each chaactei>ed &' its

"ea#2 sta#dad de5iatio#a#d #!"&e o( data %oi#tsJ *e ca# !se so"e .i#d o( t

test to dete"i#e *hethe the "ea#s ae disti#ct2 %o5ided that the !#del'i#$

disti&!tio#s ca# &e ass!"ed to &e #o"al6 I( the t 5al!e that is calc!lated is a&o5e

the theshold chose# (o statistical si$#i(ica#ce0!s!all' the 6; le5el2 the# the

#!ll h'%othesis that the t*o $o!%s do #ot di((e is e4ected i# (a5o o( a#

alte#ati5e h'%othesis2 *hich t'%icall' states that the $o!%s do di((e6

TABLE :

Sa"%le

Si>e

E"%lo'ees

,elo* :

E"%lo'ees

A&o5e :

tDscoe

ORCalc!lated

tD5al!e

tD5al!e

ORTa&!lated

5al!e

Si$

le5el

+e$ee

o(Feedo"

N1VN8D

8

tDscoetD

5al!e

9 1; 1; @69: 16@1 ; 8 H'%othesis

e4ected

I#te%etatio#s

Te'ti)5 !2 (#%!t(e'i'

We ca# see i# ta&le a&o5e that calc!lated tD 5al!e is "oe tha# ta&!lated 5al!e2 th!s o!

stated h'%othesis is e4ected6 We co#cl!de that the di((ee#ce is si$#i(ica#t6

e o( 4!st 9 es%o#de#ts6

99
http://en.wikipedia.org/wiki/Meanhttp://en.wikipedia.org/wiki/Normal_distributionhttp://en.wikipedia.org/wiki/Normal_distributionhttp://en.wikipedia.org/wiki/Meanhttp://en.wikipedia.org/wiki/Standard_deviationhttp://en.wikipedia.org/wiki/Statistical_significancehttp://en.wikipedia.org/wiki/Meanhttp://en.wikipedia.org/wiki/Normal_distributionhttp://en.wikipedia.org/wiki/Normal_distributionhttp://en.wikipedia.org/wiki/Meanhttp://en.wikipedia.org/wiki/Standard_deviationhttp://en.wikipedia.org/wiki/Statistical_significance


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Di'3u''i!)' &) $e3!mme)&ti!)'

As *e ca# *o. o!t that thee is si$#i(ica#t di((ee#ce i# %ece%tio# o( e"%lo'ees o(

di((ee#t a$e $o!%s e$adi#$ 4o& satis(actio#6 Th!s *e ca# sa' that a$e (acto also %la's

a# i"%ota#t ole i# 4o& satis(actio#2 so "a#a$e"e#t o( S!'a Rosh#i e %o%e tai#i#$ a#d de5elo%"e#t %o$a"s (o

e"%lo'ees2 as these %o$a"s *ill i#cease thei satis(actio# le5el6

Ma.e hi$h )!alit' *o. e#5io#"e#ts ce#tal to co%oate 5al!e "issio#2

ceati#$ acco!#ta&ilit' (o teati#$ e"%lo'ees as assets

+ia$#ose aeas o( ste#$th a#d *ea.#ess2 de5elo% state$ies to addess latte6

S!me !2 t(e te3()i


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Aut!)!m!u' 9!$1 5$!u%' 2!$ #!u)5 em%4!#ee'I# a# a!to#o"o!s *o. $o!%2 e"%lo'ees ae $i5e# the (eedo" o( decisio#D"a.i#$6 I#

s!ch a $o!%2 the *o.es the"sel5es %la#2 coodi#ate2 a#d co#tol thei acti5ities6 The

$o!%2 as a *hole is acco!#ta&le (o s!ccess o (ail!e6 It is also called a sel(D"a#a$ed

*o. tea"6

*4eib4e W!$1 '3(eu4e' 2!$ 'e)i!$ em%4!#ee'

Fle7i&le *o. sched!les2 ed!ced *o.2 4o& shai#$ a#d othe t'%es o( alte#ati5e *o.

sched!les %o5ide (eedo" to e"%lo'ees6

P&$ti3i%&tie m&)&5eme)t 2!$ #!u)5 em%4!#ee'

E"%lo'ees *a#t to %atici%ate i# decidi#$ "attes2 *hich a((ect thei li5es6 Thee(oe2

)!alit' cicle2 "a#a$e"e#t &' o&4ecti5es2 s!$$estio# s'ste" a#d othe (o"s o(

e"%lo'ees= %atici%atio# i# "a#a$e"e#t sho!ld &e i#tod!ced to i"%o5e 4o&

satis(actio#6

J!b 'e3u$it#

Ade)!ate sec!it' o( 4o& is a hi$h %ioit' o( e"%lo'ees a#d sho!ld &e %o5ided6

Ami)i't$&tie u'ti3e

The %i#ci%les 4!stice2 ai a#d e)!alit' sho!ld &e a%%lied i# disci%li#a' %oced!e6

$ie5a#ce %oced!es2 %o"otio#s2 ta#s(es2 *o. assi$#"e#ts2 lea5e etc6

9;


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37/41

!estio##aie

A STU+ OF +EMOGRAPHIC FACTORDAGE ON 3O,

SATISFACTION AT SURA ROSHNI


38/41

01 08 &ad 09 $ood 0: 0;

Ma#a$e"e#tDe"%lo'ee

elatio#s

I CoD*o.e elatio#s

9


39/41

E7cel sheet

ageQ.NOI II III IV V VI VII VIII

IX X XI total (X1) assumed Mean (A1)

A1=39

D1=X1-A1 (D1)2

1 5 5 5 5 5 5 3 5 5! 11 121

1 2 3 2 3 2 5 3" -2

1 3 3 2 3 2 5 5 39 ! !

1 3 3 3 3 3 39 ! !

1 3 3 2 3 3 5 5 ! 1 1

1 3 2 3 3 3 5 3 3# -1 1

1 3 2 3 3 5 5 1 2

1 3 2 2 3 2 2 5 35 - 1$

1 3 3 3 3 ! 1 1

1 3 3 3 3 ! 1 1

1 2 2 3 5 3 3 5 39 ! !

1 3 3 3 3 3 3 5 39 ! !

1 3 3 3 5 2 3 9

1 3 3 3 3 5 1 2

1 3 2 3 2 1 5 5 3" -2

total 59" %D1=12 % (D1)2=1$$

mean &1=39.#

n1=15

A1=39

total(X2) assumed mean (A2)

A2=35

D2=X2-A2 (D2)2

2 3 3 3 2 2 2 5 3$ 1 1

2 3 2 2 2 1 1 31 - 1$

2 3 3 3 3 2 2 2 2 1 3 3 2" -# $

2 3 3 3 3 2 3 2 35 ! !

2 3 3 2 3 3 2 3$ 1 1

2 3 3 3 3 3 2 3 3 3 3 33 -2

2 3 3 3 3 3 3 3# 3 92 3 3 3 3 5 1 $ 3$

2 3 3 3 1 $ 3$

2 3 3 3 3 3 3 3# 3 9

8 3 3 3 3 3 39 1$2 3 3 3 3 3 3 3 3" 2

2 3 3 3 3 3 39 1$

2 3 3 3 3 3 2 3 3 35 ! !

2 3 3 3 3 2 3 3 3$ 1 1

9?


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total 52 %D2=1" %(D2)2=213

&2=3$.13

n2=15

A2=35

'omned standa*d De+aton=,=1.3"

t-test at 5sg le+el = ".3

t-alulated= ".3

t-taulated(*tal)= 1."!1

Age /*ou0 1=elo !Age /*ou0 2= ! andao+e

:


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Surya Malanpurgg